Celebrating Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI was quoted $$134.oo is what I approvedI complained at the pick up desk and was told if I did not pay, Sherriden would not release my car which I had to have since I was dropped off to pick it up

We have worked with the customer and the issue has been resolved Thanks [redacted]

We have returned the customers vehicle too him and unwound the deal on our end I understand that that the customer is unhappy with the fact that we had to submit his credit to banks to get the original banks to get the deal funded, but he did sign a credit application understanding that this is what was going to happen Sadly the vehicle had an issue and we were not able to keep it working properly We are very sorry that the truck had issues, but there is nothing we can do with regards to the pulls to his credit As far as his trade, his trade was part of the original deal, which was unwound We did not buy his trade at that point as a business decision We understand the customer wants us to buy it, but we are unable to do that at this time

The vehicle did have a problem and we have refunded the customer and unwound the deal They appear to be satisfied with this result, but we do apologize for taking to long to make a decision We have a change in leadership at the dealership and this got missed in the transfer We are sorry Dealer Operations Manager Sheridan Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In speaking with the manager there was no agreement about spliting cost of parts and labor what he quoted to me was he would take care of the labor ($300.00) which would still have me pay $nothing was mention about taking additonal money off of part, as I have mentioned not looking for a law suit, just want to not be taken advantage of I have had this vehicle in for service to many times an at this point at my wits end with all that has transpired from April until now

I apologize for the delay in response I thought I had submitted this a long time ago, but apparently I did notWe have discussed this matter with the customer and he disagrees with our conclusions I have personally gone through every document we have, and nothing states that we promised to pay the remaining payments on his lease We did have paperwork stating we would ground it, but in the space where we would put that we were making the payments there was nothing I also interviewed all employees involved and none of them claim to have promised Mr [redacted] that we would make his remaining paymentsWhile we appreciate that Mr [redacted] purchased a vehicle from us, there is nothing that we can do at this point Thank you for your time [redacted]

I have spoken with the customer about the issue There is no documentation with the vehicle that states that it was sold certified I am trying to find another vehicle that we could trade the customer into, but it has been hard because of financing parameters We are in communication trying to help resolve the matter as best we can

We understand that the customer is saying we misquoted the price on the phone, but all of our documentation indicates that we told him the correct price. We have the same procedure every time, and it was followed in this instance. From everything on our end, it appears we told him the correct number. [redacted]

The customer is upset because the license plate was left on his vehicle He has been told by Nissan that if he pays the disposition fee which is due on his vehicle they will release the title so that he can get the tickets removed from his record He believes he should not have to pay
the fee because the license plate was left on the vehicle.
In Delaware the leasing company owns the vehicle, so they have as much right to the tag as the lessee There is nothing that requires us to give him back the tag, because NMAC has equal right to the tag If the customer paid his fee, which he agreed to do when he first leased the vehicle, he should be able to get the charges removed as he can then prove he no longer owned the vehicle
Sadly we cannot come to a resolution with the customer

With regards to the customers complaint below, we refunded him and he now appears to be satisfied. Thanks for helping us with this! Dealer Operations Manager Sheridan Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowFor Starters that isn't the deal we talked about*** *** told me on 10/20/Too my face in person in the show room dealership at his deskThat you were going to keep my trade in already since you have put time and money in repair in the trade inAnd were going to give me a check for my trade in valve because it made sense for the dealership to keep it since they were already in on itBut that didn't happen I was giving back my trade and then giving a hard time about getting my registration back on 10/21/No one from the dealership called me to tell me to bring my tag or tell me this was going to happenHad to ride home over miles with no tags
The have really messed up my credit to where I can not get anything because they have ran to many hard inquiries to banks trying to push this deal thur, which didn't happen and I didn't authorized them to do thatCalled *** *** on 10/22/at 7:30pm told him about this said he is going to talk to *** *** on 10/24/and talk about getting this hard inquiries off my transunion credit reportAnd *** *** said he is going to call me on 10/24/with what they are going to do because he said this is no way to do business at this dealershipAll I want is for them to take off all these hard inquiries off my credit report that I didn't authorized them to do so, So my credit gets fixed and back to excellentRegards,

I was under the impression that the customer had agreed to our offer While I understand they are frustrated with the process, we are still doing everything we can to fix the vehicle, and have made her an offer to try and help reduce some of the cost, by taking care of the labor

When the vehicle was purchased the taxes were miscalculated by the computer Upon delivery *** *** signed a document stating that if there was any mistake with her taxes she understood that she would be required to pay the difference As a result we notified *** ***, and thoroughly
explained what had happened She then contacted the Revdex.com We have decided at this time to pay *** ***'s taxes for her, which should resolve the complaint

Celebrating Home has been the best direct sales company I have had the pleasure of working with. [redacted] and [redacted] are great about listing to the concerns from all the designers and customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I was quoted $134.00 . $134.oo  is what I approved. I complained at the pick up desk and was told if I did not pay, Sherriden would not release my car which I had to have since I was dropped off to pick it up.

We have returned the customers vehicle too him and unwound the deal on our end.  I understand that that the customer is unhappy with the fact that we had to submit his credit to banks to get the original banks to get the deal funded, but he did sign a credit application understanding that this is what was going to happen.  Sadly the vehicle had an issue and we were not able to keep it working properly.
 
We are very sorry that the truck had issues, but there is nothing we can do with regards to the pulls to his credit.  As far as his trade, his trade was part of the original deal, which was unwound.  We did not buy his trade at that point as a business decision.  We understand the customer wants us to buy it, but we are unable to do that at this time.

The vehicle did have a problem and we have refunded the customer and unwound the deal.  They appear to be satisfied with this result, but we do apologize for taking to long to make a decision.  We have a change in leadership at the dealership and this got missed in the transfer....

 We are sorry. 
Dealer Operations Manager
Sheridan Nissan

We have come to an agreement with the customer to split the costs of parts and labor.  The Customer appears to be satisfied.

I have spoken with the customer about the issue.  There is no documentation with the vehicle that states that it was sold certified.  I am trying to find another vehicle that we could trade the customer into, but it has been hard because of financing parameters.  We are in...

communication trying to help resolve the matter as best we can.

We have worked with the customer and the issue has been resolved.  Thanks.
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