Dear Sit /Madam,This is in response to complaint with ID [redacted] We have no records of a refund on the Galaxy DeviceWhen the customer was asked about the refund paper work, she said she was not given any paper workWhen asked did you get money back for the phone, she said she did not think that she needed money back.Upon further investigation, we found out that [redacted] was in a relationship with a former employee that worked for Cell Phones for Less and she has given him the phone outside of our premisesAfter a dispute between the two, [redacted] is blaming our company for the phone, which we never received back and have no refund records in our databaseMrshas no refund receipts for the phone and we have no records of a refund on that phone in our databaseWe are providing details on our records for [redacted] account with us, which shows no refunds vs another customer who conducted a refund transaction with us.The police has been contacted and are investigating this incident.Unfortunately, without a refund receipt or before the police concludes their investigation, we are unable to offer any help in this matter
My name is Amanda I am the Store Manager at Cell Phones for Less.I am writing you to explain the situation between myself and customer [redacted] When [redacted] came into my store she was asking about getting two devices with gb internal memory, I showed her three devices two of which had gb internal memory.The third device had gb internal memoryAs they were deciding which device to get and helping her with her phone she brought in, she then said she wanted the cheapest deviceAt that time it would have been the 8gb internal memory deviceShe then said she would take two of them.l begin to activate the two devices she was purchasing and also her own device she brought inHer total for both devices were $a piece.Customer then leaves the store [redacted] called me about hours after leaving saying she wanted gb internal memory phones not gb I then apologized and told her if she came back to the store I will give her free gb memory cards and refund the cases for her but she may keep the cases due to the confusionShe said no that she wanted gb internal memory devices, I said I have other devices that were an extra $a piece difference, She said ok I am sick right now but I will be back in tomorrow to change the devices outWhen [redacted] and her Husband came back in the next day, her husband was not only disrespectful but she was screaming in my face while other customers were in my store, I asked him to please stop yelling in my face and that I spoke with [redacted] the day prior and she agreed to the difference but had a change of heart when she came inI explained I can not give a more expensive device unless they paid the differenceI offered the customer a "Full" refund on both devices they bought and they wouldn't take my refund at first and demanded a free upgradeAfter going back and forth for about minutes [redacted] and her husband then took the "Full" refund and left my store yelling that I was bad customer service and they would never come here again.! called owner An as Almaletti and he contacted [redacted] and apologized for the confusion and said if you comeback to his store Amanda will give you back the first phones with gb internal memory with addition of two free gb memory cards, free cases and also free screen protectorsUs a agreed to come back and get devices but we never saw her again and received this letter a few days later.If you have any more questions please feel free to contact me or email.Amanda [redacted]
Dear Sit /Madam,This is in response to complaint with ID [redacted] We have no records of a refund on the Galaxy DeviceWhen the customer was asked about the refund paper work, she said she was not given any paper workWhen asked did you get money back for the phone, she said she did not think that she needed money back.Upon further investigation, we found out that [redacted] was in a relationship with a former employee that worked for Cell Phones for Less and she has given him the phone outside of our premisesAfter a dispute between the two, [redacted] is blaming our company for the phone, which we never received back and have no refund records in our databaseMrshas no refund receipts for the phone and we have no records of a refund on that phone in our databaseWe are providing details on our records for [redacted] account with us, which shows no refunds vs another customer who conducted a refund transaction with us.The police has been contacted and are investigating this incident.Unfortunately, without a refund receipt or before the police concludes their investigation, we are unable to offer any help in this matter
My name is Amanda I am the Store Manager at Cell Phones for Less.I am writing you to explain the situation between myself and customer [redacted] When [redacted] came into my store she was asking about getting two devices with gb internal memory, I showed her three devices two of which had gb internal memory.The third device had gb internal memoryAs they were deciding which device to get and helping her with her phone she brought in, she then said she wanted the cheapest deviceAt that time it would have been the 8gb internal memory deviceShe then said she would take two of them.l begin to activate the two devices she was purchasing and also her own device she brought inHer total for both devices were $a piece.Customer then leaves the store [redacted] called me about hours after leaving saying she wanted gb internal memory phones not gb I then apologized and told her if she came back to the store I will give her free gb memory cards and refund the cases for her but she may keep the cases due to the confusionShe said no that she wanted gb internal memory devices, I said I have other devices that were an extra $a piece difference, She said ok I am sick right now but I will be back in tomorrow to change the devices outWhen [redacted] and her Husband came back in the next day, her husband was not only disrespectful but she was screaming in my face while other customers were in my store, I asked him to please stop yelling in my face and that I spoke with [redacted] the day prior and she agreed to the difference but had a change of heart when she came inI explained I can not give a more expensive device unless they paid the differenceI offered the customer a "Full" refund on both devices they bought and they wouldn't take my refund at first and demanded a free upgradeAfter going back and forth for about minutes [redacted] and her husband then took the "Full" refund and left my store yelling that I was bad customer service and they would never come here again.! called owner An as Almaletti and he contacted [redacted] and apologized for the confusion and said if you comeback to his store Amanda will give you back the first phones with gb internal memory with addition of two free gb memory cards, free cases and also free screen protectorsUs a agreed to come back and get devices but we never saw her again and received this letter a few days later.If you have any more questions please feel free to contact me or email.Amanda [redacted]