Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Cell2Get has consistently ignored phone messages, emails and messages I would like them to compensate me $278, in cash, for the defective product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received a refundI have checked my card statement today and regularly looking for this very transaction, and that amount was not refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I ordered my Samsung Galaxy Son June **, When the phone arrived is was scratched and dingI contacted Cell2get on June [redacted] and they said to return it and they would provided a new phoneI mailed the phone back to them on June **, Cell2get provided a new phone and reimbursed me $for my shipping cost on August *, The new phone appeared to function properly for months and then it began not holding a chargeCell2get instructed me to send it to Samsung in that it was still under warrantyI began communicating with Samsung in January I sent eight emails between January ** to February **, Samsung eventually claimed the cause was water damageThis was not true unless the phone had been water damaged before it was shipped to me by Cell2get Cell2get said to send the phone to them and they would have their SPECIAL TECHNICIANS repair itI sent the phone to Cell2get on March *, I followed up with thirteen email messages and more than telephone callsI have not received my phone back and I have not received compensation for the phone I ordered and paid for a new unlocked Samsung Galaxy SThe June phone was usedThe second phone in late July early August appeared new but developed critical problemsNo one at Cell2get has answered my emails or my many phones calls for a month or moreAccording to them they have had possession or control of my phone since March and perhaps they have held it until they thought the warranty had expiredIf necessary I will forward copies of my emails, correspondence from Samsung and Cell2get, shipping receipts and credit card receiptsI am very disappointed, Cell2get had high ratings according their reviews but my experience has been horriblePlease obtain a cash refund, I have no confidence in Cell2get to do the right thing now or in the future In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hiwe checked the phone customer returned and find out its been Water Damage by the customerper website TOS its clearly stated water damage does not cover under warrantyas a courtesy to the customer we can get the phone repaired and ship it back to the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Cell2get.com, you are correct on the time frame and that you informed me I could return the phone, but within days, not However, you leave out the detail that you would not cover shipping for the return and that you had also assured me that the phone was covered under the Samsung warranty (SEE ATTACHMENT)This was a major determinant in my decision to just bite the bullet and accept a used phone, made evident from the charge count (SEE ATTACHMENT), despite your claims of it being new and opened for unlocking purposes (SEE ATTACHMENTS).Your offer to fix the phone and send a shipping label is a small step in the right direction but unfortunately it doesn't match the promises made by you that warranted the transaction from my endYou say you'll fix it "under warranty" but this is some vague warranty that you're creating under the circumstances that don't have any terms and seemingly aren't up to par with what I would be offered from Samsung since you have to make an exception to cover my shippingWith the Samsung warranty the phone would be out of my possession for days maximumAlthough your time frame for how long I would be without a phone hasn't been stated yet I think it's safe to assume you would not provide this turn-time in your offerAs well, even if you did, it would not change the fact that you falsely sold me a used phone and tried to cover it up by saying it was opened for unlocking purposes that I had never requestedIt for these reasons that I feel my complaint has still not been resolved and would like to re-request a refund in full with a shipping labelSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I was a bit skeptical about purchasing a new yet discontinued Smartphone from a company other than my providerI was mainly concerned that the new phone would be either counterfeit, refurbished, defective, or nonexistentI was very confused, But I was determined to get my hands on a new Samsung Note for the Sprint network long after it had been discontinued To my delight, I received an authentic Note within the promised timeContrary to the online reviews about Cell2get, the customer service was outstanding during the entire processA representative even called the day the phone was delivered to ensure that I received it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept this resolution and the matter has been resolved [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am writing in regards to complaint ID [redacted] my Order # ***from Cell2get.com still has not been fulfilledThe exchange they claimed to have sent was not They have provided or erroneous tracking information to me on numerous occasionsThis includes the latest response to the NY Revdex.com on The response states: " we send exchange phone to you usps tracking # is [redacted] The USPS tracking page states "Electronic Shipping Info Received" on with no log entries indicating shipment It should not take month for a package to arrive in California from New York I would like complaint ID [redacted] reopened and the following actions to take place: 1.) Fulfillment of Order # [redacted] 2.) Refund of 2-day shipping charges on incorrect product (due to company error) - $ 3.) Compensation for returning incorrect product (due to company error) - $ 4.) Compensation for returning incorrect exchange (due to 2nd company error) - $ I have spent $in total shipping charges due entirely to Cell2get.com negligenceI would like my order fulfilled and this amount credited to my card or I will seek legal recourse through the NY Attorney General Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello as stated in our previous messages our return policy clearly stated for days you received the phone almost a year agoplease be adviseas stated in our policy the phone is warranty thru the manufacturer onlywe try to help you as much as we can as a courtesyat this point we unable to provide refund of any kindplease contact Samsung directly if you need any repairs to your phone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: did not use paypal, will not accept paypal In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello before a customer purchase a cell phone from our site he needs to agree to TOS before he can submit the order our records clearly indicated that customer agreed to TOS our business does not charge restocking fee because we can we have it clearly in our policy as agreed by customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Cell2Get has consistently ignored phone messages, emails and messages I would like them to compensate me $278, in cash, for the defective product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received a refundI have checked my card statement today and regularly looking for this very transaction, and that amount was not refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I ordered my Samsung Galaxy Son June **, When the phone arrived is was scratched and dingI contacted Cell2get on June [redacted] and they said to return it and they would provided a new phoneI mailed the phone back to them on June **, Cell2get provided a new phone and reimbursed me $for my shipping cost on August *, The new phone appeared to function properly for months and then it began not holding a chargeCell2get instructed me to send it to Samsung in that it was still under warrantyI began communicating with Samsung in January I sent eight emails between January ** to February **, Samsung eventually claimed the cause was water damageThis was not true unless the phone had been water damaged before it was shipped to me by Cell2get Cell2get said to send the phone to them and they would have their SPECIAL TECHNICIANS repair itI sent the phone to Cell2get on March *, I followed up with thirteen email messages and more than telephone callsI have not received my phone back and I have not received compensation for the phone I ordered and paid for a new unlocked Samsung Galaxy SThe June phone was usedThe second phone in late July early August appeared new but developed critical problemsNo one at Cell2get has answered my emails or my many phones calls for a month or moreAccording to them they have had possession or control of my phone since March and perhaps they have held it until they thought the warranty had expiredIf necessary I will forward copies of my emails, correspondence from Samsung and Cell2get, shipping receipts and credit card receiptsI am very disappointed, Cell2get had high ratings according their reviews but my experience has been horriblePlease obtain a cash refund, I have no confidence in Cell2get to do the right thing now or in the future In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello we send exchange phone to you usps tracking # is [redacted]
Hello the order was shipped and delivered today by [redacted] tracking # [redacted]
Hiwe checked the phone customer returned and find out its been Water Damage by the customerper website TOS its clearly stated water damage does not cover under warrantyas a courtesy to the customer we can get the phone repaired and ship it back to the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Cell2get.com, you are correct on the time frame and that you informed me I could return the phone, but within days, not However, you leave out the detail that you would not cover shipping for the return and that you had also assured me that the phone was covered under the Samsung warranty (SEE ATTACHMENT)This was a major determinant in my decision to just bite the bullet and accept a used phone, made evident from the charge count (SEE ATTACHMENT), despite your claims of it being new and opened for unlocking purposes (SEE ATTACHMENTS).Your offer to fix the phone and send a shipping label is a small step in the right direction but unfortunately it doesn't match the promises made by you that warranted the transaction from my endYou say you'll fix it "under warranty" but this is some vague warranty that you're creating under the circumstances that don't have any terms and seemingly aren't up to par with what I would be offered from Samsung since you have to make an exception to cover my shippingWith the Samsung warranty the phone would be out of my possession for days maximumAlthough your time frame for how long I would be without a phone hasn't been stated yet I think it's safe to assume you would not provide this turn-time in your offerAs well, even if you did, it would not change the fact that you falsely sold me a used phone and tried to cover it up by saying it was opened for unlocking purposes that I had never requestedIt for these reasons that I feel my complaint has still not been resolved and would like to re-request a refund in full with a shipping labelSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I was a bit skeptical about purchasing a new yet discontinued Smartphone from a company other than my providerI was mainly concerned that the new phone would be either counterfeit, refurbished, defective, or nonexistentI was very confused, But I was determined to get my hands on a new Samsung Note for the Sprint network long after it had been discontinued To my delight, I received an authentic Note within the promised timeContrary to the online reviews about Cell2get, the customer service was outstanding during the entire processA representative even called the day the phone was delivered to ensure that I received it
Hello [redacted] please send the phone back to us we will send it back to Samsung for repair under warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept this resolution and the matter has been resolved [redacted]
Hello I spoke with the [redacted] and he will refund $back to your shipping
Hello we spoke with the customer and solved is problem we refunded $back to is credit card
Hello please reject paypal payment and we will send you a check
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am writing in regards to complaint ID [redacted] my Order # ***from Cell2get.com still has not been fulfilledThe exchange they claimed to have sent was not They have provided or erroneous tracking information to me on numerous occasionsThis includes the latest response to the NY Revdex.com on The response states: " we send exchange phone to you usps tracking # is [redacted] The USPS tracking page states "Electronic Shipping Info Received" on with no log entries indicating shipment It should not take month for a package to arrive in California from New York I would like complaint ID [redacted] reopened and the following actions to take place: 1.) Fulfillment of Order # [redacted] 2.) Refund of 2-day shipping charges on incorrect product (due to company error) - $ 3.) Compensation for returning incorrect product (due to company error) - $ 4.) Compensation for returning incorrect exchange (due to 2nd company error) - $ I have spent $in total shipping charges due entirely to Cell2get.com negligenceI would like my order fulfilled and this amount credited to my card or I will seek legal recourse through the NY Attorney General Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello as stated in our previous messages our return policy clearly stated for days you received the phone almost a year agoplease be adviseas stated in our policy the phone is warranty thru the manufacturer onlywe try to help you as much as we can as a courtesyat this point we unable to provide refund of any kindplease contact Samsung directly if you need any repairs to your phone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: did not use paypal, will not accept paypal In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello before a customer purchase a cell phone from our site he needs to agree to TOS before he can submit the order our records clearly indicated that customer agreed to TOS our business does not charge restocking fee because we can we have it clearly in our policy as agreed by customer
Hello we already spoke with the customer and advise her that she will get the phone by friday the customer did agreed to this resolution
Hello [redacted] we send another phone today by usps tracking # [redacted] the phone will arrive by friday