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Cellcheck Cellular Repair Centre

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Cellcheck Cellular Repair Centre Reviews (1)

Poor customer service, additional damages to product that was being repaired, delayed/nonexistant delivery, poor communicationI own a [redacted]. On 05/10/2014 I went into CellCheck due to a problem with the phone's charge port. It was not charging, so I requested a repair. The job was estimated at around $120 and that it would be completed, and available for pickup later that afternoon. When I returned that afternoon, I was informed that the job would now take until 05/12/014, and that the sales rep had not properly understood what the issue was, even though I had made it very clear what I needed done. I then proceeded to pay $154 for the repair, and asked if it could be shipped to me when done, as I reside over one-hundred kilometers away from the city that the store is located. I was assured that it would be. Many weeks passed, and several calls and emails were made as to the location of my cell phone. [redacted]. Finally, it was found sitting in the shipping warehouse, where it had sat for over a month, with no notification to either the repair shop, nor myself as to its whereabouts, or any problems that may have occurred in shipping. On 06/28/2014 I went back to the store to retrieve my "repaired" cellphone. All seemed to be in order, until today, 07/03/2014, when I had received an important phone call, and was unable to speak to the other person on the line. My guess is, the cause of a now malfunctioning/broken/damaged microphone. This damage, was not present before I dropped off the product for repairs, for it was, I would have also asked to have that fixed. Thusly, I paid above the estimated price, any oral/verbal contract as to delivery times was broken, and the product I had asked to be repaired, was returned to me damaged. Desired SettlementI am seeking a full refund and proper repair of what was damaged by the business at no additional cost to myself, [redacted]Business Response Contact Name and Title: [redacted]Contact Phone:[redacted]Contact Email: [redacted]I apologize for any incovenience you have had at Cellcheck. Please contact me [redacted] at [redacted] so I can resolve your complaint right away.Thank you

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Description: Cell Phone & Tablet Equipment, Supplies & Repair

Address: 718D Circle Drive East, Saskatoon, Saskatchewan, Canada, S7K 3T7

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