Cellino Plumbing Inc.

Came out on same day as initial call made. Nick was prompt, friendly, professional. Provided estimate. Answered my questions. Worked efficiently and thoroughly using quality materials. Cleaned up after job was finished. Had back 2 days later to do additional work I requested along with his apprentice, John, who was also very polite; job well done guys.

On 7/4/14 We called Cellino because of a back up in basement shower upon plugging the toilet that wouldn't flush. Response time was good they were there within 1 - 1 1/2 hrs. He didn't want to carry his equipment into the basement and instead snaked it from the vent on the outside front wall of the house. Running the snake towards the toilet and shower in the basement the plug was cleared (cloth in drain) - Total cost including the holiday service call and tax over $400.00 . Two days later (around 10pm) while running the dishwasher another backup from basement shower occurred and sounded an ADT water alarm by the water tank. We called Cellino and they again this time he brought his equipment in the basement and tried running the the snake from the basement to the main sewer (front of the house) He tried for 1/2 hr. and could not run the snake past the trap. He said the trap was corroded and impassable the cost to dig the floor and replace the trap would be an additional$2, 800. he wanted a one third payment right then to schedule the work (1am). We decided to wait to wait until morning because we wanted some of the money spent on Friday deducted from the cost (since it was obviously part of the same existing problem).
My wife called the owner in the morning he said he would get back to her after he spoke to the plumber. She informed him that we were going to get a second opinion.
Another company verified the problem and estimated several hundred dollars less. While digging out the trap he found a brick in it that apparently must have been accidentally knocked in on Friday upon snaking from the outside front of the house.
Cellino's plumber called late in the day to see if we still wanted him to do the job. My wife informed him that it was taking care of by another company. The whole experience was very unprofessional and lacked consideration to a emergency situation. No specific date was given to complete the job.

Great service, on time, friendly,knowledgeable, very professional,little pricey,but the job was done right. Thank you.

Mr. Nick P[redacted] came yesterday to my house to fix my pluming problem.
He was very friendly and knowledgeable about the problem and answers all
my questions I had. I’ll recommended Nick to all my Friends and Family.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] Cellino's technician used two separate devices in his attempt to clear my bathtub drain. The first device did not open it up. When the second was used my ceiling started to leak. A pipe had been broken. The technician said my pipes were old and "compromised" and offered to open my ceiling for $500. I refused. The following day the field manager agreed to waive the $500 fee but would not take responsibility for the damages to my ceiling or pipes. Now I have a broken pipe and water damaged ceiling. Neither of which I had prior to Cellino's "service" call. To use Cellino's flawed analogy: I went to the dentist to get a cleaning and came out with a chipped tooth. Of course the dentist should be held responsible. Cellino is the "dentist"!!![redacted]

To whom it may concern,
Cellino Plumbing has attempted to contact the customer and has left voicemails asking to call back.  In the message we said that we would either like to get [redacted] or [redacted] out there and if we were at fault we will give an honest refund. We...

mentioned we would like to resolve the situation as soon as possible, however we never got a call back. All of our technicians are highly trained and receive consistent training to help minimize mistakes.  With that said we do make mistakes from time to time and I feel this may very well be one of those times. 
I called the complaintant asking to come over and speak with her in person for two reasons. First, I would like to see exactly what we did and why our technicians did not come up with the proper diagnostic so that we can train and not allow this to happen again.  Second as I mentioned in the voicemail, If we are at fault I will give a honest refund and I like to write the check on the spot so the customer is not inconvenienced.  Our customers are very important to us and with many of the complaints were able to satisfy the customer enough that they tell us they will use us again.  Unfortunatly we never recieved a complaint call or email so we were unable to rectify the situation before the notice from the Revdex.com. 
Sincerely,
[redacted] - Owner

When I found that our kitchen sink faucet was leaking water in to the cupboard under the sink I had no idea who to call. The next day my sister contacted Cellino Plumbing Inc. and they actually came out to the house that very day. They located the leak, replaced the faucet and fixed a potentially damaging situation in the blink of an eye. The technician, Peyton S. was extremely professional, knowledgeable and very skilled. Thank you Cellino Plumbing Inc.

everyone was courteous and informative. answered all my questions,and explained what they were doing as the job progressed.

John C. of Cellino Plumbing came out to unplug a drain that another plumber had worked on but gave up. John was straightforward about what he could do and explained things in a direct way that I could follow. He set to work and unclogged the drain. He then spent time cleaning up his work area and left the bathroom exactly how he found it. John saved me thousands (what the other plumber wanted to charge me to replace the entire line). If you want to work with an honest plumber who will do what is necessary and not try to sell you what you do not need, Jon is your guy.

To whom it may concern:
On
10/15/we attempted to clean the bath tub drain in the 2nd floor
bathroomWe use a machine that is designed and made to clean tub drainsIt
uses a ¼ "
cable and scores the inside of the pipe to remove any debris such as
hair and soap scumThe cable can not drill through or break a pipeThat being
said ,it will go through a pipe that is rotted or rusted This can be caused
from wear and tear and the age of the pipe Chemicals that may have been used to try and
open up a drain line can also eat away at piping
When
the plumber noticed there was a problem he explained the situation to the
customer and advised her what needed to be done nextHe needed to open up the
ceiling so he could see what was leaking The customer did not want to pay to
have this done The plumber left and did not charge for anything
The
very next day we sent out our field manager to take a lookHe offered to open
up the ceiling for freeThat would include putting down drop cloths and taping
off the walls with plastic to keep dust
downWith this done, he could assess
the situation and give her a price to repair the broken pipeCustomer refused
to have this work done
When
you go to the dentist for a teeth cleaning and they uncover a cavity they give
you the option to have it repairedWe did the same thing except we did not get
paid for the cleaning
We feel
we made every attempt to take care of this problem
Anthony [redacted]

Cellino tech rep arrived on time,analyzed problem, and was quick to provide alternative solutions. Once we decided on desired solution path, Payton was skillful and quick to perform the task at hand. He performed thorough testing to make sure solution was working as planned. His workmanship was very neat . Very satisfied.

Consumer called Revdex.com and advised Owner came out last night and resolved the matter by a fair refund.  
Owner came out and resolved the matter by a fair refund.