Cenderelli, Ken & Cheryl / Omnitrition Int'l

To Whom It May Concern,           Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has researched and reviewed the statement from the customer and has completed the findings in regards to this customer’s statements and previous reservations.  Attached is proof of the confirmations of the previous four free rides Mr. [redacted] was given at no charge from SuperShuttle, which our decision was based on.Mr. [redacted] previously received 4 trips at no charge:5/1/15   Reservation # [redacted] from ** [redacted] St, Boston 02116 to [redacted]5/1/15   Reservation # [redacted] from [redacted] Intercontinental Airport to [redacted] Hotelin Houston5/4/15   Reservation # [redacted] from [redacted] Hotel in Houston to [redacted] IntercontinentalAirport5/4/15   Reservation # [redacted] from [redacted] International Airport to [redacted] St, Boston 02116The phone number on all four reservations matches the phone number used to file this Revdex.com complaint. The Bostonaddress also matches the address given to Ms. [redacted]. Mr. [redacted] paid for a trip on 5/12/15 in the amount of $18.00. On 5/18/15, Mr. [redacted] contacted us regarding this trip with a complaint and he was fully refunded his fare of $18.00.On 9/2/15, Mr. [redacted] spoke with Ms. [redacted] and falsely informed her that he had been promised a free trip. After investigation and speaking with the individuals Mr. [redacted] claimed he spoke with, it was determined that at no point was Mr. [redacted] promised an additional free trip. It was found that Mr. [redacted] was provided four trips previously for no charge. The reservation was cancelled two and a half hours after booking and Mr. [redacted] was notified at that time. The cancellation was well over 24 hours in advance of Mr. [redacted]’s trip leaving enough time to secure alternate transportation. A round trip shared ride or taxi service in the Boston area (which we no longer offer in Boston) is approximately $30 - $40. Mr. [redacted] had no out of cost expenses for four of the five times he has used our service. Mr. [redacted] was fully refunded for the only trip he paid for in the amount of $18.00. He was notified of the cancellation with ample time to secure alternate transportation. Mr. [redacted] also never paid for the trip he is claiming damages for; it was cancelled with no payment from Mr. [redacted] to SuperShuttle. A round trip shared ride or taxi service in the Boston area (which SuperShuttle no longer offers in Boston) is approximately $30 - $40.   A shared ride is the service Mr. [redacted] previously had paid for at a cost of $18.00 one way, total to SuperShuttle; also not including the four free rides he was previously given.Sincerely,Customer Care

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has...

contacted the customer and has attempted to resolve their concerns.    Sincerely,   Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,               Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has...

researched and reviewed the statement from the customer and has completed the findings in regards to this customers statements and previous reservations. Mr. [redacted] received 4 trips at no charge: 5/1/15   Reservation # [redacted] from [redacted]St, Boston 02116 to [redacted]5/1/15   Reservation # [redacted] from [redacted]Intercontinental Airport to [redacted] Hotel in Houston 5/4/15   Reservation # [redacted] from [redacted]Hotel in Houston to [redacted] Intercontinental Airport5/4/15   Reservation # [redacted] from LoganInternational Airport to [redacted] St, Boston 02116The phone number on all four reservations matches the phone number used to file this Revdex.com complaint. The Boston address also matches the address given to Ms. [redacted]. Mr. [redacted] paid for a trip on 5/12/15 in the amount of $18.00. On 5/18/15, Mr. [redacted] contacted us regarding this trip with a complaint and he was fully refunded his fare of $18.00.On 9/2/15, Mr. [redacted] spoke with Ms. [redacted] and falsely informed her that he had been promised a free trip. After investigation and speaking with the individuals Mr. [redacted] claimed he spoke with, it was determined that at no point was Mr. [redacted] promised an additional free trip. The reservation was cancelled two and a half hours after booking and Mr. [redacted] was notified at that time. The cancellation was well over 24 hours in advance of Mr. [redacted]’s trip leaving enough time to secure alternate transportation. A round trip shared ride or taxi service in the Boston area(which we no longer offer in Boston) is approximately $30 - $40. Mr. [redacted] had no out of cost expenses for four of the five times he has used our service. Mr. [redacted] was fully refunded for the only trip he paid for in the amount of $18.00. He was notified of the cancellation withample time to secure alternate transportation. Sincerely, Customer Care

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. SuperShuttle has...

attempted to contact the customer and needs to speak to the customer to discuss the case.   Sincerely,   Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] allowing us the opportunity to research their complaint.  SuperShuttle has contacted...

thecustomer and has attempted to resolved their concerns.  Sincerely,Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has contacted the customer and has attempted to resolve their concerns.    Sincerely, Customer Care

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has...

attempted to contact the customer and has attempted to resolve their concerns.    Sincerely,   Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has performed this action and I consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has let the customer know the refund was previously processed on 7/20/15 back to the card on file.  Sincerely, Customer Care

To Whom It May Concern,               Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has...

attempted to resolve their concerns.   Sincerely,Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They promised to send me a check in the following days. And they have acquired my mailing address via the phone call. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted...

to contact the customer and has attempted to resolve their concerns.   Sincerely,   Customer Care

To Whom It May Concern,              Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has...

attempted to resolve their concerns.   Sincerely,Customer Care

Suoershuttle sent me an email stating that they refunded the original contract price of 115 dollars but could not compensate me for anything else even through it cost me more than 115 to get my party and myself home after supershuttle failed to hold up their end of a contract.  Super shuttle was given my cell number but has not made any attempt to contact me.  When I replied to the email they sent me I tired to reply back that I was still dissatisfied with their lack of compensation.  I didn't receive a response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response I received from Super Shuttle was a non response because it was not true.  They have not tried to contact me, and they have my email address.  They had replied to a few a my emails, and then there was not action or further contact.  I have not had replies from my last two emails.  I have attached the emails that I have sent with the responses.  If the company truly wants to contact me, they have my email.  I simply want the unlawful charges refunded to me.  They billed me for a trip that I did not take. 
Regards,
[redacted]

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns.  Sincerely,Customer Care

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has...

contacted the customer and has attempted to help resolve their concerns.     Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received a phone call or email from SuperShuttle. I check my email everyday and there hasn’t been anything sent. I am concerned that the 30-day period is just about up and am worried I will have no recourse after that date. Please advise….Thank you.Kind regards,[redacted]I can not see ANY attempt by SuperShuttle to contact me. I am more than willing to discuss the matter.

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint #[redacted] for A[redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted...

to contact the customer and needs to speak to the customer to discuss their concerns.      Sincerely,   Customer Care