Centennial Moving Reviews (%countItem)
Centennial Moving Rating
Address: 11 - 500 Esna Park Dr, Markham, Ontario, Canada, L3R 1H5
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This company had tried to get more money out of me 2 times this move. Saying they can't get into my storage unit even though it was accessible. They said they can't fit their truck into the site. Tried to get me to pay for another truck plus reloading. Also charged more foe the weight then initially told. This company is terrible. Movers are friendly. But furniture is scratched ***. So doesn't matter does it.
That's about it.
Thank you for taking time out of your schedule to share your grievances on how our services do not meet up with your expectations. Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems. Please note that not all storage units in that facility were accessible by tractor-trailer. We made deliveries previously to the units where we couldn't fit our truck. It is not in our interest to waste time and efforts to load/reload items using the shuttle as we make no profit out of it. This is done for the safe and effective delivery process. The item list you provided was estimated at 4300 lbs based on industry average. The actual weight of your belongings came to 3750 lbs. You can always request a copy of the scale ticket as a proof or request to rescale items in front of you prior to the delivery. We want to use this opportunity to tell you that we are sorry your experience with us was less than perfect. We deeply value our business relationship and hope this doesn't reflect poorly on our company as a whole.
Our aspiration is to keep you as one of our valued customers, and we hope to serve you better in future.
This company will not stop emailing me it's been going on for 10 days now. And when I emailed them to stop they emailed back with no apology and more sales pitches.
Dear Troy, thank you for your feedback. If you check the email chain, you will see once you asked us to stop on February 15th, you received the following email
Hi Troy,
It was never our intent to be pushy,
You can take your time and if you will require any assistance feel free to get back and we will help you.
Eric
Long-distance Senior Coordinator
email: ***@centennialmoving.ca
phone: XXX-XXX-XXXX
and that was our last email. You asked us once and we stopped at that very moment.
In Sales you always have to follow up with a customer and that is not a part of daily taks of sales agents, not in our company only, but all around the sales industry.
Most of our customers appreciate us being in touch and following up with them. Others may not like that, but this is not a subject for a negative review.
I booked a move from Toronto to Vancouver. The date was all set and I had friends and family schedule their day to assist us. Late in the arrival window I received a call advising that due to an event in Toronto, the truck would not come. They insisted that roads were closed from Vaughn which was strange as that's where my parents drove in from. Anyway they rescheduled for the next day. Although I requested them to accommodate my work schedule, they called in the morning with a 2-5pm window to arrive. At about 5:30 I received a call informing that the movers wouldn't be coming because their earlier move went late. My partner had to take the day off work to accommodate. When asked to make things right they offered the equivalent of $15 off.
TLDR; Terrible dispatch - I don't think they've head of Google or Google Maps. Terrible communication. Insulting remediation
We understand your disappointment with Centennial and wish we knew the traffic condition upfront.
We can assure you there are no *** drivers in our team, in fact, all of them are highly trained and with a great sense of responsibility.
The unforeseen traffic circumstances couldn't have been avoided as the driver used all possible routes, including small streets where the truck could hardly fit and even the route suggested by you. But every time the roads were blocked either by traffic or police.
If you are still looking for a mover, we would be happy to assist you and make the things right.
Best wishes
Centennial Moving
I have used this company twice and would definitely use them again. Their teams were superb from inquiry to booking to pick up and drop off. Hassle free!
Hi Kelly, we appreciate your review and hope to continue being your primary contact in case the relocation need arises again.
Best of luck!
I contracted 'Centennial Moving' to transport freight from my BC (*** St, New Westminster BC) residence to my new ON residence. (*** Ave E, Kitchener ON)
Paid $150CAD deposit online by credit card on 10-Dec-2018.
Estimated freight weight was 1000lbs (discussed with company) and they were scheduled to arrive 22-Dec-2018 between 9am and 12 noon. The quoted cost, based on their estimated 1000lbs, was $870CAD.
The company arrived late (~4pm) on 22-Dec-2018 which negatively impacted travel plans that I had made. Three male movers entered my suite and all three proceeded to ask if they could use my washroom. When they were finished, feces was found sprayed all over the seat and bowl of my toilet, which had just been cleaned in preparation for a move out inspection. They also used packing tape to tape the front door to my unit open. The tape removed the wall and molding. The movers were in no way careful, dropping my boxes from above waist height onto moving dollys and stacking boxed 5 high, with heavy boxes on top, causing bottom boxes to crush.
The estimated delivery date was between 8-14 BUSINESS days. Accordingly I booked my flight from BC to ON for 9-JAN-2019, 9 business days later. On 3-JAN-2019, (6 business days later) I received an phone call to schedule the drop-off, while I was still in BC. As I was not at my new residence and was unable to receive the delivery, the logistics representative asked if a friend or my landlord could receive the delivery. I had not taken possession of my new suite but agreed to call my new landlord and ask them for help. Less than 10 minuted later the Centennial Moving logistics representative called me back and said I had to make a decision immediately, as the "truck has to return to the warehouse" and that I would be charged a $300 rescheduling fee. Not being given a reasonable amount of time, being pressured to make a decision, I told him that it would have to be rescheduled.
One thing to note that no where on their website is the drop-off rescheduling fee price stated. It says "fee is to be determined by the final weight of the goods". Essentially it is up to their discretion as to what the delivery rescheduling fee could be. It does not allow the consumer to make an educated decision on the risk and cost associated with rescheduling. How does a final weight of 1950lbs correlate to $300 dollars?
The delivery was rescheduled for 10-JAN-2019 "or later".
The delivery date was confirmed on 9-JAN-2019, for 12-JAN-2019 between 9am and noon.
The final reported delivery weight was 1950lbs.
My final invoice was for $1852CAD.
The invoice included the following line items:
-Line haul: $1160.50 ($450 for first 500lbs, $710.50 for 1450lbs @ $0.49/lb)
-Scaling: $50.00
-Additional charges: $425.00
-HST: $212.62
-3% cc admin fee: $3.88
- minius $150 deposit
Delivery invoice total: $1702
The delivery invoice total was paid in cash at the time of delivery.
When my delivery arrived, all items excluding a LARGE tool check had arrived.
The drivers told me they would return to the warehouse to look for it and deliver it the following week.
I immediately (13-JAN-2019) emailed Centennial Moving and started a claim process. There were many emails sent back and fourth that described the size, colour, weight, items within the missing tool box. I estimated that the weight of the tool box was 1500lbs.
This estimate was based on the total freight weight (1950lbs) and the remainder of the items being of negligible weight.
Additionally the size of the tool box, volume of steel within it, and the volumetric weight of steel within it.
Centennial moving would not agree that the weight of my tool box was 150lbs, but says it was between 50-60lbs. This is a gross underestimate of the weight of the tool box. It took 3 movers with lifting straps and dollys to move it. This indicated is weight far more than 50-60 lbs.
After many emails Centennial moving has stopped responding.
I would like to be refunded the $300 drop-off rescheduling fee on the following grounds: -1. Centennial moving attempted delivery in less time that their advertised 8 business day minimum. -2. Centennial moving pressured me into declining the proposed drop off date that was less that the minimum of 8 days. High pressure phone tactics included demanding that I must make a decision "because the truck has to return to the warehouse". -3. Centennial moving does not state what the delivery rescheduling fee is, allowing them to create an arbitrary amount. This stops the consumer from being able to asses the risk and cost of the supplier. Had I known this was the cost I would have selected a different company. I would like to be paid the $600 insurance (1500lbs @ $0.60/lb, minus $300 deductible) for my lost tool box on the following grounds: -1. Based on the size, contents (steel objects), void volume and mass of steel, the approximate weight was 1500lbs. -2. It tool 3 men with dollys and lifting straps to move the toolbox. This indicates it weight more than 50-60lbs.
Thank you for taking time out of your busy schedule to share your grievances on how our services do not meet up with your expectations. We'd like to apologize for our movers using your washroom. All three movers were admonished accordingly.
Customer was informed in the Booking Agreement it takes 8-14 business days or LESS in transit. Nevertheless, the pickup was done on December 22nd. The delivery was initially scheduled for January 3rd. To calculate, this comes to 9 business days. Customer was not ready to accept the delivery on that date which meant we had to return back to Toronto from Kitchener and offload the belongings to our storage until next delivery attempt. This is where the redelivery fee of $300 comes from - fuel surcharge and double reloading to/from the storage. Customer didn't mention a shuttle fee of $150 that was waived at the delivery as a courtesy.
Customer filed a claim for missing toolbox. Here's the picture of it https://imgur.com/a/***
Customer states it weighs 1500 lbs. First of all, we wouldn't take such a heavy item. Should we have taken it, the handling fee would have applied and that would be not less than $250. Our movers with over 15 years experience confirmed the weight of the full toolbox at 50-60 lbs, the very maximum 100 lbs.
Even though all claims are subject to $300 deductible, we waived it and offered customer a compensation according to the basic coverage plan ordered and the weight of 100 lbs (100 lbs x $0.60/lb=$60).
Customer refused the offer, however, we are still willing to refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
TL;DR
***. They will misrepresent their services enabling then to charge you many unexpected fees. Their ability to estimate the weight of your shipment is very poor, resulting in 212% greater than estimated costs! They will 'lose' a BRIGHT red toolbox in a sea of brown cardboard boxes. They provide little to no support in resolving your post-delivery issues and are willing to compromise the values of their company by covering up for blatant thievery.
---
The language used in the Centennial Moving booking agreement is deceiving. A sentence like "8 to 14 days or less" implies that the lower bound is 8. Why not just say "14 days or less"? Additionally, the booking agreement says that "For moves from West coast to East Coast or East Coast to West Coast, it may take up to 21 business days." Lastly, this move was occurring over the Christmas/New Years holiday, so it is not unreasonable to assume that the move would take on the longer end of the estimated time duration.
The $300 dollar delivery rescheduling fee was not outlined in any of the previous correspondences or documentation. It does no good explaining the justification for this amount now. An honest and ethical business would have made this cost known PRIOR to engaging in a contract, to allow their prospective customer to make an informed decision.
On the day when Centennial attempted to schedule the delivery I was given nearly no time to make arrangements to receive the shipment. Centennial Moving did not grant me enough time to try and contact my friends/landlord to accept the shipment on my behalf. Instead they used high-pressure dialogue on the phone to saying things such as "you must made a decision immediately because the truck needs to return to the warehouse".
Centennial Moving did not waive a $150 dollar shuttle fee. I received numerous quotations from competing moving companies that did not charge a similar fee. I brought this to the attention of Centennial Moving and they decided to revise the quotation as to be competitive with the others. Charging above average fees and "waiving" them for vigilant customers does not make you courteous, it means you're just on-par. In hindsight this should have been a red flag to me.
The picture of the toolbox previously linked was representative, not the actual lost toolbox.
The dimensions of the lost toolbox were 2.5' x 1.5' x 1.5' with a total volume of 5.63 cubic feet. Steel has a weight of 480.7lb per cubic foot. My toolbox was majority full of steel wrenches. At least 50%-75% full of steel by volume. This corresponds to a weight of 1353-2029 lbs. I was no where near able to pickup my toolbox, but could easily lift 100lbs. This is precisely why I hired a moving company, to move heavy things!
Of course you move things that weigh over 1500lbs. You have pictures on your website of cars you've moved that would weigh much, much greater than 1500 lbs. The fact that you neglected me to charge YET ANOTHER fee to move a particularly heavy item is not proof that my toolbox weighed under 1500lbs, but rather that your clerical and administrative practices need improvement!
Centennial Moving is trying to "appeal to authority" a classic negotiation tactic, by stating that their "movers with over 15 years experience confirmed" the weight of my toolbox. This is not logical. Why should we accept as experts, movers that lose a BRIGHT red toolbox in a sea of cardboard boxes? They cannot perform their BASIC function adequately? Additionally, they are bias in their opinions. Their opinions are irrelevant as they have a severe conflict of interest.
The weight of my toolbox is 1500lbs. At $0.60 per pound, less the $300 deductible, the settlement should be $600. Let's not forget that the retail value of these tools is many thousands of dollars, which I suspect is why they went "missing".
Not accepting a $60 offer when a just settlement would be $600 dollars is not the same as "refusing". This is called advocating for a FAIR outcome.
Of course you are still willing to give me $60 - it's a small price to pay for the THOUSANDS of dollars of tools
Let's stick to the original topic of this claim. We didn't made any preasure tacticts on you to book with our company and intentionally asked you in the booking agreement to read carefully and acknowledge yourself with the terms and conditions and the FAQ section on our website and ask any questions prior making a reservation.
If you don't understand the meaning of "8-14 business days or less" statement, you had to question this to our agents to get a detailed explanation.
You cancelled on delivery at the last minute resulting in modifying our schedule and incurring extra redelivery fee for that. The booking agreement as well as FAQ on our website clearly state "A redelivery fee will apply to move the goods from storage to the new residence. The redelivery fee is to be determined by the final weight of the goods." This information was in open access and not hidden from you.
As well, in the agreement it said we charge extra handling fee for unusual heavy items. The movers would not move an item weiging half of a vehicle weight for free.
***. You sent us a picture of the missing tool box and later in the claim you said that's not the box in question but just for reference which looks nowhere near 1500 lbs.
(The consumer indicated he/she DID NOT accept the response from the business.)
Fact: You do not publish the rescheduling fee ($300) in any of your policies. This leaves the decision up to your discretion. This is a classic conflict of interest, something a professional company would avoid at all cost. An *** company would publish the cost of this fee (as a function of shipment weight) to allow their customers to make an informed decisions. If I had known the fee was $300 dollars I would have used another carrier.
Fact: When attempting to schedule the delivery, your dispatch gave me less than 10 minutes to agree/decline the proposed date. They were unwilling to wait a reasonable amount of time for me to try and have a friend/landlord receive the delivery. They used "the truck must return to the warehouse" to increase the urgency of the situation, PRESSURING ME into declining. (This is not the same as cancelling.)
Fact: You, nor I, know the precise and true weight of my toolbox. You are depending on the "experience" of your employees. The very employees that MAY be the reason the toolbox is lost in the first place. Again, this is a classic conflict of interest. On the other hand, I am using SCIENCE to derive an estimate for the weight of my toolbox.
Fact: The picture sent of the toolbox was representative. I never claimed it was a picture of the ACTUAL toolbox. In fact, in our email correspondence I told you specifically that my toolbox had writing on the top. The toolbox in the image does not. Additionally, I am not able to take a picture of a toolbox I do not possess.
Fact: Just because I was not charged a "heavy item" fee does not prove there were no heavy items. It could be because you neglected to charge it appropriately.
Fact: You CANNOT determine the size or weight of a toolbox from a picture.
Fact: The following toolbox, which has similar dimensions to mine, weight 135lbs (EMPTY!):
https://www.***.com/products/41-wide-6-drawer-tool-chest-red-and-black?taxon_id=6713
My toolbox was FULL of steel tools. Your statement that my toolbox weighed 100lbs max is completely unreasonable.
I have provided a scientific estimate of the weight based on the volume and material of my toolbox. (See previous)
Despite all these facts, you are still unwilling to assist a paying customer in achieving a fair settlement for an item that you lost.
I will re-state my request:
1) I would like to me reimbursed for the $300 rescheduling fee. It was levied unfairly and under duress. The fee was not published transparently.
2) I would like to be paid for my lost toolbox. (1500lbs @ $0.60/lb minus $300 deductible)
If you cannot deliver on this request, could you please state again what you believe to be a fair settlement.
The men arrived punctually and were ready to go. They completed everything we required them to do and even more than expected. They used real care when carrying our furniture. ***. Overall an extremely positive experience from start to finish.
Thank you for your feedback. It was a pleasure helping you with your relocation.
I worked with Warren over the phone. he was prompt and informative. I booked their company going into storage in December. The price was the most competitive after obtaining three quotes. the team arrived at 9.30 a.m prompt. they unloaded in to 24ft truck and into a 10 x 20 storage container strategically. The move out also went very well. Very pleased with the outcome. I am currently in rented accommodation and will use their services again when I move in to my new home. In the meantime, time to go shopping for a new house !!
I can`t say enough good things about this company. The phone agent was polite and helpful. The rep who came to estimate was excellent and correctly guessed box requirements to within ten. The movers were wonderful. We had a lot of heavy stuff including a piano that must be made out of lead. As promised they sent six movers and two big trucks. They arrived within ten minutes of when scheduled. It took just hours to shift the vast quantity of stuff. About half the time a previous company took to move us in. Would not think twice about using Centenial moving again.
I moved from NS to GTA with Centennial. Take it from someone who has done this kind of move frequently with good and bad experiences. Most of our previous relocations were paid by my employers who used corporate specialists which can be expensive. This time it was something we had to take care of ourselves. We chose them because they were very open to answering all my questions and the price was reasonable backed up by some good reviews.
I just wanted to let pass along a short note with regards to my move last month. In particular I want to recognize the exceptional service of your driver Alex from start to finish he provided exhibited excellent communication and I was comfortable knowing he was handling all the of the details from loading to unloading. He truly stood out as a great asset to your company. I should also mention that his lead support Mike was also a pleasant worker and provided the same level of service.
My first long distance move, even my first time using a moving company. extremely pleased. the movers were so friendly, it was like moving with friends and family. Everyone was very professional and helpful. Nothing went missing and nothing ended up damaged. Will use Centennial again if ever needed.
Very pleased with my long distance relocation. Gave me an excellent service of wrapping all my furniture. All my stuff was delivered within the quoted time-frame. Great value for money and I thank you for carrying out my challenging move in a fast, safe and friendly manner. I have already hired Centennial Moving last year
I produced a short list of companies and then enquired about obtaining an on-site estimate, only a couple of them agreed. Centennial were the best as they really listened to my needs and as a result of this lead to my relocation being carried out flawlessly. All communication with this company was clear and concise. At no point was I really concerned as the movers really knew their jobs. Well done centennial Moving. I will use you again most definitely.
The main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!
I had Daniel and his team complete a move for me last month and they were fantastic. These men move fast and treat you with respect. I was worried about my TV as I paid a lot of money for it and was pondering about moving it myself. But it is pretty large and would`t fit in my car. I needn`t have worried as they wrapped it in bubble wrap and two padded blankets and secured it properly. My partner co-ordinated the move at the other end and even she loved the guys. Extremely pleased I chose Centennial and I urge you to try them as you will not regret it!
We did a long distance move from Calgary AB to Toronto ON. A very reasonable price was given according to the weight. We had some really fragile china which they professionally packed for us and everything was delivered within the time-frame quoted. We needed a company who we could trust to carry out this relocation with minimal contact from us as both I and my husband are constantly traveling. Great all round job was completed by the movers. Will keep you in mind for the next future relocation.
. While my furniture arrived in good shape and the movers were professional, the communication and customer service from the head office made the move far more stressful and inconvenient than it needed to be. ***
PRICING
The final price of my delivery was over double what had originally been quoted. While expected the final price to be higher than the original estimate, I definitely wasn't expecting to pay nearly $1,200 more than what was originally quoted, especially because I provided a detailed list of all items to be moved.
The delivery agreement document that they send you after you sign up indicates that you can request the Scale Weight of your shipment 24-48 hours after pick up. Why does the customer have request this information? Why isn't the final price provided as soon as the truck is weighed?
Instead, Centennial Moving waits till delivery is scheduled and won't unload your things until they have been paid. This makes me feel like they are trying to hide something until the last minute, Because by that time the customer just wants their things and is more willing to accept the inflated price. ***
DELIVERY
The delivery agreement document that they send you after you sign up indicates that your things will be delivered within 21 business days from scheduled departure for cross country moves. Centennial Moving never informed me of the departure date. Therefore my assumption was that the 21 business days started as soon as my furniture was picked up.
From time of pick up to delivery, the move duration took 28 business days or 52 calendar days. I was literally sleeping on an air mattress for 3 weeks without any clear indication of when my things would actually arrive (see customer service section for why I didn't know where my things were).
Additionally, they will inform you of your delivery date 1-2 days prior to drop off. This could potentially cause a major issue if you moving into in a condo that requires advanced elevator booking. *** You may find yourself unexpectedly paying for storage because you weren't able to reserve an elevator in time for the scheduled drop off time.
CUSTOMER SERVICE
***
After a couple weeks, I contacted customer support to inquire when my things would arrive. They first told me my things would arrive before I had even moved into my new place on the first of the month. This caused me some concern and annoyance because it would mean that I would need to organize storage. This would mean additional cost and organization on my part. Which I felt was very unfair considering I had told them that I was moving in on Sept 1.
I was doubly annoyed because I had already asked about storage prior to the move to avoid this exact situation, but Centennial Moving advised me against it.
When I asked for a more precise timeline so that I could organize storage in the event that they arrived before my move in date, they told me they would get back to me. While they told me they would get back to me, I still had to follow up with them multiple times before they finally responded 10 days later with an estimate that my things would actually arrive in September.
When my things finally arrived, I didn't feel I should pay the amount they were charging me due to the poor customer service and late delivery. As mentioned above, the company withholds your belongings until you pay. So when I spoke to head office, they refused to offer any kind of discount for the very late delivery of my things and the inconvenience being without my furniture and belongings for over 5 weeks.
COMMUNICATION
Their main form of communication is a Delivery Agreement Excel doc. The document is lengthly and poorly organized. Key details are hidden within large paragraphs, making it easy for customers to overlook them. This causes false expectations and stress on the side of the customer. A very simple solution would be to reformat this agreement into lists, tables, etc and additionally supply the most relevant pieces of information in an email to the customer. The format of how they communicate key pieces of information puts the onus on the customer to do due diligence. This isn't necessarily an issue except that as the customer, you are paying them for a service. You would expect a certain level of customer service to make the process as easy and stress free as possible. The way information is communicated makes me feel this company intentionally tries to bury information that might sway a customer to not choose their service. It feels like they are intentionally trying to trick their customers.
Have used Centennial Moving last year and was very pleased, so I have decided to use their services again this year, as I needed to move back to Montreal from Toronto. I am happy to see that their service has remained at a high level and I will make sure to move with them in the future if I will ever need to. Thank you!
Centennial Moving changed my opinion about moving companies. From the start, they were honest and informed me about all the risks and that convinced me to book them. In the end, I was very pleased with the service and I recommend the company to everybody who is planning to move across the country.
I have had a perfect experience with Centennial Moving company. They provide worry free service. The Customer Service provide the perfect way to communicate with and driver guys and movers was very pleasant. The stuff moved without any damage though more than 4.5k miles move. Thank you, Centennial Moving team!
We experienced constant communication breakdown and misinformation from the salespeople at Centennial - so much so that we were forced to communicate directly with the company shipping our car to get any honest answers. To top it off, we were guaranteed 48 hours notice to *arrangea delivery time and 30 days free storage. Instead we were told that our delivery is happening this Sunday and the only alternative is to have it shipped and stored through another company at our expense. This is because they do not have an office in Quebec - something which was never communicated to us. Yuri was *** to my husband, talking over him, telling him itâ??s â??not the end of the worldâ? (even though he could have no idea what our personal lives and schedules look like), and telling him to calm down even though he was calm (I know because I was listening to the conversation). ***. ***!