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Address: 1 Vectren Sq, Evansville, Indiana, United States, 47708-1209
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Electrical usage way too high, hence a bill is way too high!
Got a bill for for the months of June/July for about $395.00. Which equates to roughly 2300 kWH of usage over a 33 day period! That is double the usage compared to the previous month with no apparent reason. I have no way of proving it but I am officially accusing Vectren of tampering with my smart meter! I will soon be leaving Indiana as a result of this! I live in a 800 square foot house that is unoccupied 10 hours out of the day and somehow they have me using more electricity than everyone around me who have much bigger house! Vectren are scam artists with a license to steal!
I want a detailed usage history broken down by each hour of every day so I can see when the electricity is being used! They have a smart meter on my house so that should be possible!
In researching Mr. consumption history, the electric usage is higher compared to last year, this could be do the warmer temperatures and cooling degree days. The last billing period was for 2325 kwh's for 33 days of service and there were 396 cooling degree days. The bill was based on an actual meter reading. Mr. is being billed for the electricity that was delivered through the meter. Mr. is eligible for all payment arrangement options if needed.
I have attached the documentation that Mr. has requested.
I am submitting a complaint against Vectren. I have file a complaint against the other company involved in the scam, the company called themselves "Vectren Home Solutions" at the time and now call themselves "Pivotal Home Solutions". So the complaint was filed against PHS.
My name is *** & I would like to report being scammed by my gas supplier, Vectren. Vectren took advantage of me, on the day I opened my account by coercing me into signing up for unwanted services from a third party company, then charging hidden fees along with my monthly bill. The following is my complete and honest account of this experience.
Towards the end of the month of April 2020, I received my monthly Vectren bill, as usual, by email. I normally call the customer service number listed on the email and pay over the phone with my debit card. I was curious this time, however, as to why my bill was so high. Normally my bill is anywhere from $100-$150 in monthly gas charges, this bill was for over $240. Concerned I might have a gas leak or something else, causing my bill to jump so high, I called to inquire about my charges.
I spoke with a customer service representative at Vectren, I believe on April 27th. She informed me that a large portion of my bill was for "third party fees and services". I was astounded to hear this news, knowing without a doubt, I had never signed up for any extra services. I asked her how I became enrolled in these fees and services and she told me it was by mail. I was certain I had never mailed any type of consent & began to dispute the charges. She informed me that I would have to contact the company for any further help in the matter & she was happy to transfer my call to the third party, "Pivotal Home Solutions".
After speaking with multiple representatives from PHS, I was informed that, not by mail, but over the phone, I was enrolled in this program at the same time I signed up for my account at Vectren. The date of my enrollment was July 30, 2018, which is when I moved into my rental house. Obviously being a home renter, I would have no desire to sign up for any home warranties, as I am not responsible for any of the services this company, supposedly would pay for, should something go wrong.
I became very disturbed as it occurred to me that during my phone call to Vectren to set up my account, I was transferred to the third party (who called themselves "Vectren Home Solutions" at the time). All the while, to the best of my knowledge, I was still on the phone with Vectren, setting up my account.
I was able to listen to a recording (which I was able to re-record most of), from a representative named *** from PHS. This was the recording that supposedly authorized my enrollment into this company in 2018. If you listen to the call, you can hear the sales persons high-pressure tactics. He misrepresented himself by using Vectren's name, interrupted me multiple times if I tried to ask a question & spoke so quickly, with such confusing language, I clearly had no idea what he was talking about. In the call you can hear me ask him, "is this an optional service?", he quickly begins another aggressive rant, yet states that he would send me a packet in the mail and I had 30 days to make a decision about the services. Keep in mind, this is my first time setting up an account with Vectren, I thought this was all standard procedure and most importantly, thought I was still on the phone with the original company I called, Vectren. Well, the packet never came in the mail & evidently, that call authorized my enrollment with Vectren Home Solutions.
I found out that I had paid out, over the last 20 months, hidden in my Vectren bill, over $550.
I demanded a full refund, disputing my enrollment altogether with PHS. As a "good will gesture" PHS (or Vectren Home Solutions or Your Home Solutions or Nicor, they have a lot of different names) agreed to cancel my account and refund me 6 months worth of fees back to my vectren account, not the full amount.
Why 6 months?
Why not all or none?
Was there wrong-doing or not?
I have filed a complaint with this company as well, as I feel these companies help each other to prey on paying customers by using predatory sales tactics, coercion and misrepresentation.
Pivotal Home Solutions is known for scamming people and have well over 100 complaints filed against them for signing people up for services without actual consent.
I believe Vectren is wrong for doing business with this company & for benefitting from squeezing as much money as they can out of their paying customers for an essential service by transferring new accounts to shady third party companies without their knowledge.
Not to mention, the fees nor the third party companies name were ever specified on my monthly email statement. A utility company should be more forthcoming about their charges.
I would like to be refunded the remainder of the money I paid out for the bogus services. Most importantly though, I want it to be known that if this scam happened to me, I am sure it's happening to others.
According to Mrs., Vectren Home Solutions opted her into a service that she did not agree to. We have confirmed with Vectren Home Solution service that Mrs. did agree to the service via phone conversation on July 2018. Vectren Home Solutions began billing Mrs. in August 2018. Additionally, all third-party charges have been listed on each of the customer's monthly billing statements.
In order to cancel or dispute this service program, Mrs. would need to call Home Solutions at X-XXX-XXX-XXXX.
Vectren charging a re connection fee
On Dec. 2019 I cancel my gas account with Vectren . On April I open an gas service account again with Vectren on the same address ( *** IN.) using Vectren Internet site. The site never mentions a "re concetion fee, I was not re connecting since I cancelled the prior account. Now I find out that I own $ 77.00 "re conection" fee. The Claim that only inform of this " re conection " fee if you open the service by phone. My account was never "disconected" by Vectren, was cacelled by me. They never send me a Final Bill because I did not leave a fordwarding address. They also claim that I was notified by e-mail. I've never got an e-mail.
I did not move, just cancelled the account.
Elimination of the "re conection " fee. totaly innapropiate and misleading practices by the Co. Customers must be informed of possible extra charges before ans account is open and a conection visit is set up.
When a customer cancels service and restores back into their name at the same location, a reconnection charge is required. This charge recovers the cost to go to the property multiple times to turn off and on the service. Mr. was billed a $77.00 reconnection charge. We have made an exception to refund the $77.00 charge. However, going forward when Mr. chooses to cancel service and restart service, a reconnection charge will be assessed.
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like Vectren to send me an official notification of the forbearance of the $ 77.00 charge for service connection
Thanks
I was turned into collections without any notification I was being turned in and the bill was only 1 month past due.
This is regarding a bill to address *** in XXXXX.
I was turned into collections without any notification I was being turned in and the bill was only 1 month past due. I have not lived at this location in two years and I've had an agreement with the homeowner to pay the bills but leave it in my name. This has always been paid and I spoke to the homeowner yesterday and she's calling vectren to dispute this charge as she switch the bill in her name and paid the account in full when the change was made in March.
My account number is XX-XXXXXXXXX-XXXXXXX
I have paid the bill in collections and want the strikes against my credit removed. I have attached the only bill I received and I paid again in collections. I also spoke to vectren on 4/20/20 after receiving the call from collections and the admitted they never sent me a notification I was being turned in and the manager said it was automatically sent to collections without anyone reviewing the account. This is a terrible to do business especially in a time so many people are losing their jobs. I'm much better at speaking to someone about this situation I can be reached anytime at XXX-XXX-XXXX
thank you
I WANT MY CREDIT RESTORED!!!!
This account was sent to our outside Collection Agency when the final bill wasn't paid by the due date. The collection agency will attempt to contact the customer to collect the payment. This process doesn't impact the customers credit report until after several attempts to collect and the customer not making payment. We show that the final been has been satisfied and this should not have impacted Mr. credit report.
We had paid $300 on 3/04/2020 to get services on. Then they come shut power off again and said they have no history of them ever saying so
Account number is XX-XXXXXXXXX-XXXXXXXX
We paid $300 on 3/4/2020 they stated that power would be restored and it was, then they said the remaining balance would be on our next bill, vectren case and shut power off again and said they had no history of anybody ever saying that and they wouldn't even attempt to contact the supervisor that said that to us and they stated that we would have to now pay $1,308 before they would even restore power, we have a two year old child and we were willing to pay them $500 dollars today to restore service and the lady on the phone wouldn't get her supervisor when we asked and they wouldn't work with us what so ever. And they stated that the $300 was just for that day, we have payment receipt confirmation for the $300 that was paid on 3/4/2020, they were nothing but rude to me on the phone and I would like to get this resolved as soon as possible because we have a child and a pet in the home.
We would like our power restored and we will even pay the $500 to get it restored, we just need our power on
Mrs. called on March 4, 2020 to see how much it would be to restore service. The agent confirmed that there was old bill from an old address that would need to be paid, in addition to the balance on the account and a reconnection fee. The agent confirmed it would $1,260.65. Mrs. stated she was unable to pay the full balance and the agent referred Mrs. to local agencies for assistance.
Mrs. called back in later the same day to confirm the amount that had to be paid to restore because she has some friends that were going to assist her in paying the balance down. The agent confirmed that she would make an exception for her to pay $281.17. This amount would cover half of the past due along with the reconnection fee. The agent advised the other half would go on the next bill. Mrs. advised her friend was going to pay and was transferred to the automated system to make the payment. The agent recommended as soon as it was paid to call back in since there was still availability for a same day reconnection. The agent advised once this is paid Mrs. will need to establish payment arrangements on the balance to keep service on or pay in full by the next billing statement.
After the service was restored another payment was made in the amount of $743. This payment was returned by the banking institution as insufficient funds. Once a check is returned to the company the account goes into immediate disconnect status until that payment is made good.
On March 10, 2020, Mrs. called in to advise that has been paying her bill and her service was shut off for disconnection. The agent confirmed the payment made for $743.31 came back from the bank which placed the account back into a disconnection status. Mrs. asked about the $300.00 payment that was paid and the agent confirmed that was completed. The payment for $743.31 coming back from the bank is the reason the service was disconnected for non-payment. At this time Mrs. escalated to a supervisor. The supervisor reiterated what had transpired and confirmed that the new amount was quoted to restore would be $1,308.49. Mrs. hung up and called back in to speak with someone else to see if she could pay $500.00 to get her service restored. The agent confirmed the full amount would need to be paid to restore service.
On March 11, 2020, Mrs. called back to advise of payment and to schedule an order to restore the service. The agent advised that the balance was paid however there was still an unpaid reconnection fee. He stated he wasn't going to have her go back to pay that fee but instead would bill it on the next bill. At this time the service has been restored.
bill increased 1100% from Jan to feb with little increase in usage
when I did not get my paper bill when I should have, I went online to see a charge of ~ $1317. I called and was told by CSR that they cannot speak to me about my bill, and that *** would call me that day (2/25). I was never contacted by anyone, by phone, mail, or email. I would not even know about this except I went online. I am not able to see my account online "your bill is temporarily unavailable please try again at a later time".
I contacted both the Utilities Regulatory Commission and Eyewitness News. Niether have followed through as of yet. WTVW said they were interested.
Two days later, 2/27, my total increased to $1,882.98. Still cannot see the actual bill, still no explanation. Im pretty sure I didnt use over $500 in gas and electric in two days.
a reasonable bill for reasonable usage. I ask to be made whole.
In late January, Vectren identified an error resulting in the incorrect billing of electric usage. Upon identification, Vectren proactively notified the Indiana Utility Regulatory Commission. The error was related to how usage is calculated for the customer account. Specifically, the multiplier (factor used to calculate usage) associated with this account was not updated which caused the account to be underbilled for a period of months. This has been corrected for the billing on a go-forward basis.
A new bill was calculated with additional charges for actual usage for up to 12 months. Vectren attempted to make contact to the affected customer prior to sending the revised bill. To avoid further delay, we sent out the customer's bill but were unable to speak directly to Mr. prior to doing so.
Vectren can offer an extended payment arrangement of up to 12 months to assist in this bill correction on the actual usage of the affected premise. To take advantage of this offer, Mr. may contact customer service at XXX-XXX-XXXX.
I was away from home for 6 weeks, turned my thermostat down 3 points to 65. unplugged my appliances except TV, stove and refrigerator, no lights. I come home and my bill was $ 30 more than last time. I called customer service to have this checked out. They told me that was the average bill for January last year. I said this doesn't make sense. Then they said when I came home and turned my heat back up and plugged my appliances back in it would run my bill up. This wasn't on the last bill. Doesn't make sense! The they told me the billing cycle was 6 days longer. They said they would do a recheck on the meter. Well that didn't happen. I was still charged the higher amount.
They lie and give you the run around, and they know it. It's a *** shame to treat their customers like this.
Mike P
Previous renter didnt pay her bill, yet Vectren is REQUIRING NEW renter to pay the PREVIOUS renters bill before new service connection.
They require $700 of the $930 previous renters bill be paid and the remainder be paid in installments for the PREVIOUS renters bill before said NEW renter can be service connected. Who pays someone else's bill and WHY would/ should Vectren get away with requiring this nonsense?
Hold accountable the electric bill in the name the bill is in !
Vectren is not holding Mr. responsible for the balance at this location that is in his daughter's name. Mr. currently has active service at another location and pays on time. As of February 17, 2020, the service was restored in Mr. name without any additional payments required.
(The consumer indicated he/she ACCEPTED the response from the business.)
It took a bit for Vectren to come to their senses, but give them credit for finally doing so.
Shut off this month with a credit on my account then within 10 days received two separate bills each with fresh charges.
Feb 3, 2020 my gas services were cut off. On the phone call the csr was giving me an itemized bill to be reconnected. "$100 for the disconnect fee, $80 for the reconnect fee, minus the $30 credit on your account." This is the only time it was mentioned that my account was ahead and all previous charges had been paid prior. I paid the $150 fee to be reconnected the next day. Later in the week I received a bill with fresh charges. Today, Feb 13 (not even 9 full days since reconnect) I receive a second bill with more fresh charges. Attempted to call and the car was in no way helpful but expects that I learned my lesson and will pay before they disconnect my services again.
I am not expecting Vectren to remedy this at all. I expect a second disconnect this month, have to cough up hundreds of dollars more just to pay for services since Feb 4. This being Feb 13 is beyond ridiculous that I already owe more than $150 right now. I would like to see a competitor I can go to for services that Vectren is offering. This was not the first year that Vectren has shut off service to me while there was a credit on my account and I doubt this will be the last. I want to see a slow down of new ridiculous new charges coming a week apart now. I want to have a week where I do not need to take time from work to deal with them. Pipe dreams! I know this is asking too much of a monopoly that will never recognize wrong doing just to increase their bottom line. I want to go with another gas company to replace them.
On February 3, 2020 Mr. called to advise that he submitted two payments on Friday and now his service has been shut off. The agent confirmed that she could see the payments coming in that day of $150.00 and $25.00. The agent questioned how Mr. made the payments and he stated he paid through his online banking. The agent reviewed with Mr. that the disconnection notice shows that the disconnect date was for anytime on or after January 23, 2020. The last payment received on the account was in October of 2019. The agent confirmed the amount to restore and Mr. paid in full.
When paying through the banking institution it takes time to get to the company to post.In the future when the service is in jeopardy of disconnection, we recommend contacting the company to establish a payment agreement. This will allow time for the payment to post to the account and stop any pending disconnection.
I did not receive a disconnect notice.
I did not receive a disconnect notice. The bills that I receive have been sporadic and the last time I looked online I had a credit to my account. I called first thing this morning at 7 AM and the man would not even hear me and said I needed to be available all day. (There is no Other adult available to stay at my home when I go to work). I took the entire day off work. For some reason I had a funny feeling about the man I spoke to regarding my service at 7 AM and I called again at 10 AM to ensure that I was actually on the schedule. The employee told me they can call me all the way up until 4 PM and refused to look at anything to make sure. I called again at 2:30 and again the same issue and nobody would look in the computer. I called at 3:56 PM and spoke to the nicest person that I had spoken with thus far, who actually did tell me the same thing but then looked in the computer and noted that I was on the schedule for the following day. He arranged for it to occur in the evening after hours but once again I have to sit here and wait for a knock on the door. Not one other person would assist. I have multiple medical issues and could not afford to take the day off as I have no PTO. The amount that I'm disputing is only the reconnection fee.
Refund or a credit to my account in the amount of the reconnection fee
A disconnection notice was issued on the January 6, 2020 billing statement with a disconnect date of January 21, 2020. The last payment on the account prior to restoring service was $50.00 on November 20, 2019. The bills are sent to the *** IN XXXXX location. The company was not aware that Mrs. did not receive her monthly statements for December or January. In the future we would recommend that when a customer doesn't receive a monthly billing statement to contact the company. Once we have been contacted, we can discuss payment arrangements available to allow time to make the payment.
On February 4, 2020, the service was disconnected for non-payment. Mrs. paid the past due balance, a reconnection fee, and a security deposit to get service restored. The service was restored the same day.
After nine consecutive months of on time payments the deposit and any interest may be requested by the customer to be refunded by check or to be applied towards the Vectren bill. After twelve months of consecutive on time payments the deposit is automatically apply towards the Vectren account. Unfortunately, we will not be refunding the reconnection fee of $60.00 as this is a valid disconnection for non-payment.
the neutral gave up and the service went phase to phase. it burned up a lot of 120 volt items thru out the house and barn.
dec. 23rd,2019, about 9:45 pm. the power started to surge and go out. called vectren trouble line at 10:08 pm to report it. they sent sent a crew out. while waiting on them, the power surged and the smell of burning wires along with the sizzling sounds.This prompted us to shut down the main breaker of the house,as to prevent further damage to our property. All though this is the second time that this has happened, we did not have any damage the first time. Dec. 23rd they repaired or replaced what was needed. we have a lot of damages due to this event.
including but not limited to so far.House:all interior garage lights, bathroom GFI
receptacle. Pole barn: 2 ryobi battery chargers, 1 space heater motor, 2 over head door motors, 1 radio system,1 set of outside lights (motion detection lights)
We would like to receive compensation to replace and or repair the items listed. as this was no fault of ours.
In reference to the in 2011 incident, our records indicate that ants built a hill inside on the transformer and caused an issue at this location. We replaced a piece inside the transformer called a neutral bushing at that time and turned the service back on.
In December 2019, our records indicate that a transformer failed causing electric issues. The actual transformer had to be replaced at this time. Unfortunately, there is no way to determine when events of this nature may occur or prevent damages that they may cause. The company does not guarantee uninterrupted service and according to the Indiana Tariff shall not be liable for any damages which the Customer may sustain by reason of the failure of the energy, or failure or reversal of phases, whether caused by accident, repairs or other uses; nor shall the Company be liable for damages that may be incurred by the use of the Customer. We recommend that you contact your insurance company for any coverage that they may offer.
Moving homes and Vectren wont transfer service.
We moved homes and called Vectren to transfer service from one address to another. They informed me that I needed to call back with a move out and move in date. When we called back they were closed and also closed the following 2 days (which they of course did not advise me of). We called today and are now being told that we need to pay a new deposit and also pay additional money in order to transfer service (which again is the opposite of what they infromed me of on 1/17/20).
My services transferred or ALL OF MY current deposit and time refunded.
Vectren's policy for security deposits is based on the customers payment history. Unfortunately, based on Mr. payment history at *** N *** IN XXXXX our records indicate that a deposit is required. The deposit on file has been transferred to the new address and service is active in Mr. name at *** IN XXXXX. A final bill has been issued for Mr. for *** IN XXXXX.
After nine consecutive months of on time payments the deposit and any interest may be requested by the customer to be refunded by check or to be applied towards the Vectren bill. After twelve months of consecutive on time payments the deposit is automatically applied towards the Vectren account.
I received my Vectren bill for Dec. of 2019 and paid it in full. The amount has cleared my bank. Today my gas was disconnected due to non payment.
I did not notice the gas disconnect until late at night. I paid my Dec. 24th bill and it has successfuly cleared my banks checking account, yet gas was cut off today (January 16th). I do not yet have the new statement for January of 2020. Vectren's office does not allow for after hours emergencies other then a gas leak. Now I have to wait till seven am and find out who dropped the ball, and how to prove my payment has cleared my bank. Vectren needs to have an after hours method of dealing with people who have been unfairly cut off. No one should have to go thru this during the winter months, esp. without warning. Also, doing anything on line is impossible without my account number. I do not keep old bills, so I was unable to get any communication out.
I want my most recent payment for Dec. to be reflected by Vectren. I want my gas turned back on without any extra fees. I want them to light furnace and hot water heater. I do NOT want to pay any reconnection fees, as I believe Vectren to be in error. My last payment to Vectren cleared my bank on 12-24-2019. The gas was disconnected today on 01-16-2020.
On January 16, 2020, Mr. called to confirm why he was disconnected. Mr. advised that he paid $93.47 and it had cleared his bank. The agent offered Mr. to fax over a copy of his payment. Mr. begin reading the payment information to the agent. The agent pointed out what he had read was for *** (the electric company). Mr. the questioned when the last payment was made to Vectren and the agent confirmed September 4, 2019 was the last payment received. The agent confirmed that the bill was being sent to the service address. Mr. confirmed that was not the correct address. The agent offered to waive the deposit and reconnection fee, provided that Mr. could pay the balance. He agreed and the service was scheduled to restore the next day. The agent updated the billing address and provided phone number for assistance.
Request for my refund on November 21st 2019 I haven't received
I requested my refund check back on Nov 21st 2019 which Vectren employee said they had processed wrong..I called again several times do to them messing up then they started given me different dates on when they supposedly sent it out. The final date they recently said was Dec. 11th 2019 when it was sent out. I Spoke with a couple supervisors who had a nasty disposition about themselves along with a few employees...I still have not received my refund because of the dishonesty of the company. They have Been rude, dishonest about something that is owed to me. What's this companies problem with issuing me my "owed" monies? They continue to speaak about the holidays but They haven't had any problems with sending me out the months dec.2019 and Jan 2020 bill for a payment to them I want my monies not anymore attitude or delays.
I want my refund check.I don't want to wait any longer than I already have. They say if I don't wait longer to see if it will come in the mail, Then I will have to wait another 90 days.I'm still waiting.I shouldn't have had to wait this long yet another 90 days if I don't wait! I have every phone call recorded just as they say they can monitor the customer call.
Our records indicate that the credit refund was issued on December 5, 2019 and mailed to Mrs. on December 11, 2019. The mailing address that it was sent to was *** OH XXXXX. As of January 10, 2020, we do not show that the check has been cashed. After ninety days if the check doesn't get cashed then we can process a stop payment to issue a new check, which would be on March 11, 2020.
This amount was inaccurate by 6 days plus we had already paid the bill and they sent it to collections.
We closed to sell our home on the 16th. I called on the 15th to have it switched on the 16th. The new owners requested online for the change to happen on the 22nd. We received the bill and initially thought nothing of the final bill amount and paid it in May. I just received a call from collections in December, so requested further detail. They refused to adjust it to the accurate date and claimed they had no record of the previous payment.
51.31 for double payment plus the amount billed from April 16th to April 22nd.
Unfortunately, we do not have record of *** contacting Vectren to disconnect the service at *** OH. The service went out of ***'s name when the new owner requested new service to be placed in their name on April 22, 2019.
We do not show that there was a double payment on this account. The payment received on April 15, 2019 in the amount of $181.81 took care of charges through March 21, 2019. The final bill was in the amount of $51.31 that was sent on May 15, 2019 for service period of March 22, 2019 through April 22, 2019. If Ms. has copies of the duplicate payments posting to her bank account, then she can send in copies of the two payments and we can confirm where the payment in question has posted.
Submitted form early October, 4 weeks of back and forth and still no resolution. Mgr involved but won't call back 12-30/1-2-20.
Emailed form, received vague letter form not complete refund denied. Resent in form. Followed up 1 week later requesting if they have info now. No response. Followed up again, no still missing info, they don't know, they called back signature missing, specifically told me where to sign on what page, emailed again. Called back to confirm. No record new form sent. Ask for mgr, she will look for form. Still don't have it. VM from manager to email it to her. She doesn't leave her email. Called again, don't know status and still says no signature. No one will return my calls. Cs said manager *** is in the office and they are sending her emails to call me back. I've also left her daily calls. I am having our IT department pull the over 15 calls I've made on this. They still say there isn't a signature, won't tell me where it's missing from and won't return calls. The cs department will only send *** an email to call me.
I want my rebate sent Expeditiously. I have been getting the run around for weeks. If it would have been reversed and I hadn't paid my bill they would have shut me off a long time ago. My furnace installation company said they have not had this with any other customers.
We received an application from Mrs. on October 31, 2019. The application was missing the customer information page (Name, Install Address, Rebate Made Payable To, Rebate Mailing Address, Signature)
On December 4, 2019, the missing page of the application was received, however it did not have the customer signature.
On December 13, 2019 the rebate team called Mrs. however there was no answer. She attempted called back on December 17, 2019 and Mrs. advised she had sent signed application on December 16, 2019. On December 23, 2019 the individual handling Mrs. rebate (***) submitted her notice of resignation.
On December 31, 2019 Mrs. application with signature was in entered into the system and approved for payment. The representative that had taken over for *** reached out to Mrs. and unfortunately was not able to reach her. *** did however leave a detailed message advising that *** was no longer working with the Vectren program and that she *** would be working with her going forward. *** provided her contact information and requested a call back. At this time, *** has not received a call back. The rebate is approved for payment and will go out on January 15, 2020. We apologize for any inconvenience that Mrs. experienced with this process.
Vectrin charges its Customers a delivery and service fee even when gas is not been provided
Received a bill from Vectrin for $36 which is stated as a delivery and service fee no services were utilized during that month but was told that Vectrin had a state regulated approved legislation to charge customers that amount each month is there anything to prevent customers not utilizing gas that money to not have to pay that fee
To have that fee removed from persons bills that are not utilizing gas for that month
Vectren's delivery charges, which are listed on the bill as "Distribution and Service Charges" are charges that are incurred to build, operate and maintain the pipes, equipment, services and systems that are used to deliver natural gas to its customers regardless of the customer's usage. The service charge is a minimum charge per month regardless of consumption and is subject to sales tax. If Mr. is not currently using the gas service, he can call Vectren to have the service shut off at the meter which will cause his account to become inactive. He will not be billed for the time while the service is inactive. When he is ready to restore service, he will need to call Vectren to have the meter turned back on and the billing will continue. If Mr. chooses to stop service, there will be a $60.00 reconnect fee charged to his account when he restores service.
(The consumer indicated he/she DID NOT accept the response from the business.)
vectren HOLDS A MONOPOLY in the *** OH area. There is no one else to select as a provider for gas. To charge someone when no gas is provided or make them disconnect there service and have to pay to have it reconnected is just another way for them to take it costumers money.
There has to be some other option then to totally cancel service and have to pay to have it reconnected or pay a service fee to stay connect even if you are not using any gas at your house.
When a customer's service is disconnected and then later the customer requests the service to be restored, the utility has the ability to collect the reconnect fee to cover the cost of disconnection and reconnection of service.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is once a again a reason that monopoly Abi business is wrong Vectrin charges its customers more of the service fee then it does for his services of the gas even when gas is not been provided there is no acceptable resolution with the exception of having the fees returned to my account on the months that there was no gas use in the resident that I was residing at the time. Large businesses are continually allowed it opportunities to travel on an abuse their power for providing people to the citizens of our great country it should be about eight cheer up the Citizen in society yes I understand there is a cost in everything that is done but to make millions and billions of dollars off of the customers for services not provided is not acceptable
I canceled it. I MOVED They left it open an charged even though we were no longer there. And said I never spoke to them when I did.
My girlfriend called to cancel our vectren since we were moving they wouldnt let her, I took the phone an canceled it. The employee didnt do there job or due diligence an left it open. They never notified me or the owners of the home of a past due or open bill. They never reached out an let it go to my credit.
I want this removed completely from my credit. That's it. They didnt do there job, and then lied to get more money it's a scam. They failed to do any diligence on there part.
Our records indicate that ***'s girlfriend, *** called Vectren on 10/29/2018 at 9:50am cst to request that the service be stopped. We explained to her that we would need to speak to *** to stop service because he was the account holder. *** said that she would have him call back to complete the request. We received no other contact from *** or *** and the service came out of ***'s name on 11/07/2018 when the Landlord requested service. The last payment we received from *** was on 08/09/2018. The final bill was sent to the service address of *** OH XXXXX on 11/08/2018. Two follow up bills were sent on 11/14/2018 and 11/28/2018, but we received no further contact from ***. If *** wishes to dispute the charges for the days he had service in his name, he would need to contact the Landlord to work that out with them.
Long wait time and failure to assist in service
My family and I recently moved from IL to IN. I called to set up service early in the week and was on hold for a very long time-to the point where it was offered to complete service order online. So I completed order online and received a case number. Service was for 11/1-my move in date. I received no email or phone call from Vectren at all. We moved all of our stuff in and I noticed the gas was on-then we left for few minutes and it was off. I know the previous owners requested it be cut off on same day as our move in. I set it up so we would have gas for the day we moved in. That was not the case. I called and was on hold for over 40 total minutes (including the times it would click over as someone coming in and then hung up). Very discouraging to be on hold for almost hours. I spoke with a customer service person and she stated an email was sent due to needing more information. I explained I never received any email or call. She told me she could t help me but to schedule an appointment for Tuesday. I explained that I can't wait that long. I set up since early on the week. I frantically explaining I didn't receive email and we moved from Illinois. She was not trying to help at all and said soonest was Tuesday because everyone is booked. I have a 1 year old who is still dealing with symptoms from flu/pneumonia and her and her supervisor said well people say they have kids but nothing we can do for you. Her supervisor told me only was was to get a form faxed to my baby doctor to to get an emergency. Well how ironic knowing I would be on hold again forever and my baby doctor would be gone!! For us moving across states and being new customers this is a terrible way to start and terrible way to be. Now we are trying to find what we are going to do since my baby doctor is gone and have to wait!!!! It's sickening!!!! Oh by the way-I'm still on hold for the 5th time!!!!!!!
I want service immediately and an apology!
The service at *** IN XXXXX was turned on in ***'s name on 11/05/2019 at 11:25am est. We confirmed that the email response advising that additional information was required to start service was sent to ***@icloud.com on 10/29/2019 at 6:09am CST. We received a call from *** on 11/01/19 and were able to proceed with his request. We sincerely apologize for the lengthy hold time while attempting to reach Customer Service.
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept this even though no apology. Yes service was turned on but I NEVER received and email saying that was required to get my service started. I only received notice that I was scheduled and I know my family and newborn had to go without significant heat during the days it was extremely cold. Plus I had to wait what would seem to be equivalent as to days for a response to assist and was told that there are more pressing matters right now so I would not be helped. I was told that by the emergency response rep. I am very disappointed but there is gas and heat now.
I put a request for new service online that was lost. Got a date and the guy never knocked and now I have to wait another 2 days for heat
I put a request for heat mid Oct. 10/31 I call to see what's going on since I've heard nothing. I get told that the request was lost and I Set up my account with someone coming out 11/1to turn it on. No one showed, if they did they didn't knock, the left a tag only saying no one home call back. I call service and they tell me the next available time is 11/4. I'd like to know why 1) my online request was lost and 2) I couldn't get someone out sooner than 11/4 and 3) why haven't I got my account number yet?
A reason why my online request was lost and why someone couldn't have gotten out to turn my heat on 11/1
As Mrs. stated there was a service order scheduled for November 1, 2019 however when the technician arrived at 1:19 he was unable to gain access to turn the gas on. When Mrs. called back the new order was scheduled for our next available day. The service is currently active. Our records indicate that the reason the online request was not received was due to technical issues during that time. We sincerely apologize for the delay and any inconvenience that this caused.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like some sort of compensation for the time that was wasted between the 2 service orders. I still don't understand why the ticket was never proper filled out with information. I understand the time delay, I do not like how it was handled. I do not like my question was about the lose of my online service request was not answered
Mrs. online request was not received due to technical issues with our system during that time. Unfortunately, we do not compensate for these circumstances.