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Address: 1 Vectren Sq, Evansville, Indiana, United States, 47708-1209
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Cutting of service and charging extra to turn it service back on BEFORE the disconnect date.
I received a bill stating I owed X amount of dollars by November 15th. I came home yesterday with a disconnect tag on my door. When I called confused the representative told me the disconnect date was November 8th and that there was a disconnect notice on my bill (which I never received). It is still October. She told me that unless I paid overdue amount which was $98 and a $250 deposit they would not turn my gas on. I paid the amount because I have children in my home. On completion of payment she stated I still owed X amount and that they would come turn my gas back on tomorrow. This is ridiculous! Overcharging, making up amounts, settling customers up for failure by stating a disconnect date and then turning the gas off before the disconnect date so you can charge more money????
I want the amount of the deposit back, I want a call from a representative to explain to me why the dates do not add up. I want someone to turn my heat on since you were able to turn it off and take $250 and then say you won't turn my heat on. This is a scam business.
The service at *** E *** St, *** IN was disconnected for non-payment on October 28, 2019. Ms. September and October billing statements were both disconnection notices. In Ms. October billing statement under important information, it states "if you have previously received a disconnect notice and have not paid according to terms, pay arrangement agreements have been broken, or your check was returned, your service is subject to disconnection at any time". The service was disconnected for non-payment because the disconnect amount on the September bill was not paid. The last payment that we received, prior to the payment made to restore the service, was on June 4, 2019. Ms. called to restore service on October 29, 2019. She was advised in order to restore the service she would need to pay the past due balance of $98.25, a reconnection fee of $60.00, and a security deposit of $259.00. Since she was only required to pay the past due to restore service, there is still a remaining balance on her account of $156.25. The security deposit will be refunded automatically after twelve months of on time payments or Ms. may request a refund after nine months of consecutive on time payments. The service was restored at 10:30am EST on October 30, 2019.
Overcharged on electric use. Inaccurate meater reading. Last bill I used my air conditioner this time I only used ceiling fans to keep cool.
The last billing period I used my air conditioner a lot more but this billing period I used only ceiling fans to keep cool. My previous bill was a lot less even though I used the air conditioner so my bill using just ceiling fans shouldn't be so much more. This is my account #XX-XXXXXXXXX-XXXXXXX. I explained to the Vectren operator and she wouldn't send someone to recheck the meeter. I explained then that I will pay what I paid last month and not the amount disputed. She said I cant do that and must pay the entire amount including the disputed amount.
Reread the meter and adjustment on bill for correct usage.
Mr. called about his bill on September 20, 2019. The consumption, number of days of service and recent temperatures were reviewed. It was confirmed all the electric meter reads have been actual. We sent a technician to *** Street on September 30, 2019 to pull the meter to be tested. The results of the meter test show that the meter tested 100.07 percent of its rated capacity. An electric meter is considered accurate if testing indicates that it is registering within 3% (fast or slow) of 100% of its rated capacity, that is, between 97% and 103% of its rated capacity.
The electric usage was higher on the July bill compared to the August billing. Unfortunately, we are unable to confirm what is using the electricity and has caused the higher consumption. Mr. is being billed for the actual electricity that was delivered through the meter.
Mr. is eligible for all payment arrangement options, if needed.
Company had to reschedule our stated service date two times in order to get our service turned on, lied to us, and implied our needs were not priority
I had to reschedule two times in order to get a worker to come out and turn on our gas. After recently moving into our home we called to have our gas turned on. On the first two days they refused to show up to our property. The second of those two days they did not even get out of their truck to come knock on my door. I watched them from inside my house drive down my street, slow down, and then drive away. When calling the customer support line, they told me that the employee had stopped, knocked on the door, and that I had not answered. To which I said they were lying because based on the time stamp they provided, I knew that it had been when I watched them drive off. After asking for restitution for the two days I had spent taking off from work when no one showed up, they told me there was nothing they could do.
I am seeking restitution for the two days that I had to take off from my job just for them to lie and say that I did not answer the door when in reality they chose to not even get out of their utility vehicle.
Our records indicate that *** called on August 9, 2019 to process an application for gas service. Mr. requested the service for himself and ***. A service order was scheduled on August 9, 2019. The request was for a PM (noon to four) appointment. The customer was advised that an adult would be required to be on site for access.
The technicians log indicates that he was on site at 12:47 and that he knocked upon arrival however there was no answer.
On August 14, 2019, Mrs. called in at 2:52 and stated that around 12:50 she seen a technician drive by. She stated she thought she was to receive a phone call first. The agent confirmed that the appointment that was scheduled shows it was for a PM appointment. With this type of appointment, the technician does not call in advance. The agent offered to reschedule the order for the next day and Mrs. disconnected the call.
Mrs. called back at 3:22 on August 14, 2019. Mrs. wanted to confirm the time that the tech showed up at the door because she had been there all day. The agent confirmed it was at 12:47. Mrs. wanted to know what she can do to schedule a new time to get service turned on. The agent offered to schedule an order for the next day and to schedule the technician to call ahead 30 minutes prior to arrival. The agent advised that even though they were overbooked for the next day she would make an exception to get her service order scheduled.
On August 15, 2019, the technician was onsite at 8:56 AM and successfully turned on the gas service.
My front yard and sidewalk was tore up to start service for neighbors. After 5 months, the sidewalk has not been replaced.
Back in May of 2019, Vectren authorized a contractor to tear up our front yard and sidewalk to install gas service for neighbors across our street. For two months there was no progress to get our sidewalk replaced. We have called THREE times since to get this escalated. Each time the request was sent with "high priority" to the field manager to get the side walk replaced. It has been 5 months without ANYTHING done!! We've called EVERYDAY for the past week, we are on hold for 45 MINUTES and NO ONE EVER PICKS UP! We need our side walk replaced! I'm tired of being blown off!
I want the business contact me and replace my sidewalk within a week.
On August 27. 2019 the contractor recognized they had not turned in the report to have the sidewalk replaced. The construction contractor has been contacted and a request for repairs to be expedited has been made. We apologize for any inconvenience.
(The consumer indicated he/she ACCEPTED the response from the business.)
I tentatively accept this response pending the job completion. I am waiting to see the work completed by Vectren's contractors. If there is no progression within two weeks, I will reopen this case.
I made a payment in early july and they claim I never made the payment but took the money and gave me a invalid confirmation number
I was ripped off 74 dollars by vectren gas S supliar and they gave me a faulty claim. Nnumber
I i just want my 74 dollars paid to my account
Mr. made two calls to Customer Service on 6/13/19 concerning a payment issue. Mr. stated his roommate paid $171.25 in May but was unable to provide a confirmation number. Mr. was advised by two Customer Service agents that the payment did not post to his account. Both agents also advised Mr. to fax a copy of the bank statement showing proof of payment to Vectren so that we could perform additional research. We have not received the requested information and are unable to research further.
Mr. contacted Customer Service again on 8/26/19 and stated a payment was made in July for $74. He provided confirmation # XXXXXXX. The agent advised Mr. the confirmation number references a payment transaction made on 8/26/19 and the payment was declined. The agent offered to take a payment by phone but Mr. did not want to make a payment.
The last payment received on the account was an agency pledge for $86.00 on 6/25/19.
If Mr. can provide bank statements for any payments he believes are missing, he can fax the documents to XXX-XXX-XXXX to the attention of Customer Relations and we will be happy to research our records further.
March stating disconnect Bill.total owed was 305 dollars. Bill provided a specific date of disconnect April 6th. Disconnect April 1. paid n full on 6
Final bill of 305 dollars received n March. Did say disconnect could be at anytime.
However following paragraph in black bold letters stated disconnect if not paid n full will be April 6, 2019. With an additional 70 dollars for a deposit and a reconnect fee. I paid full amount April 6th disconnect was April 1st and I'm being charged deposit fee.
Connect service immediately and remove deposit fee as well as removing misleading and false statements from Billing.
The customer's February 21st statement was a disconnection notice, with a disconnection date on or after March 8th. No payment was made to the account, and on March 22nd, a second disconnection notice was sent to the customer. On the March 22nd statement, under "Important Information" it advises "Your natural gas service is subject to disconnection at any time for non-payment of your previous past due balance of $87.09 as stated on your last bill and disconnection notice." On March 28th, the service was taken out of the customer's name for non-payment. Once service has been taken out of a customer's name for non-payment, a security deposit is required to reestablish service. A payment for the customer's outstanding balance posted April 8th and her security deposit was paid July 9th. The service transferred back to the customer's name July 10th.
I have a Vectren Energy bill collection impacting my credit from a house I was not the tenant of since 8/1/2017 when delinquent payments started
My credit is being impacted from an energy bill collection via Vectren Energy Indiana on a house I was not the tenant of since 8/1/2017 when my lease ended. After I was no longer a tenant is when delinquent payments started.
I was told by the tenants of said building that they had transferred service into one of the tenant's names in August 2017. I noticed in November 2017 that the email used to sign up for Vectren services when I was a tenant was still being billed for said building. I confronted the then current tenants and they said that they were going to transfer over service into one of the tenant's names and pay the outstanding amount.
I noticed in June 2019 that my credit was being impacted by a collection from Source RM for an energy bill attributed to Vectren. I inquired with Vectren about the collection and they said that said person started the process of transferring over service into their name in August 2017 but never completed it (although they told me they did) and allowed a debt to be incurred in my name. The debt entails energy bills from the months of August-December 2017 and any late fees associated with those bills going unpaid. In December 2017 the service was transferred over into said person's name but they did not pay the outstanding amount consisting of missed bills and late fees according to Vectren.
Vectren instructed me to contact Source RM who was now holding the debt, but any attempt to contact them to resolve this issue was unsuccessful as Source RM's listed number of 866-938-8060 (provided by Vectren) reads back an error message.
The tenants, property owner, or Vectren will not resolve this even though I was not receiving the services that I am being billed for. I have a lease that verifies I was not a tenant of said building when delinquent payments started and Vectren confirmed with me each of the attempts made by the tenant who was to take over the bill to transfer service into their name that they did not complete until December 2017. Vectren is aware that I was no longer a legal tenant of the building at the start of delinquent payments and yet will not remove the bill/derogatory credit marks from my name.
I am seeking a resolution from Vectren Energy that entails: - The outstanding debt of $358.07 (from bills from August-December 2017 and associated late fees) be removed from my name and correctly attributed to the property owner and/or the tenant who falsely claimed that they had taken over service into their name from my name in August 2017 (the time at which I was no longer a legal tenant of said building). - My credit restored from any derogatory marks attributed from the debt either from Vectren Energy or any collection agencies used by Vectren Energy.
We understand the customer's frustration with the situation. Unfortunately, the customer did not request Vectren service be taken out of his name in August 2017, or contact us to provide an updated billing address for a final bill. We were not contacted by the customer until service was out of his name, in December 2017. Customers are responsible for charges that occur while the service is active in their name. Since we have verified that this was not an error on our part, no adjustment or transfer will be made to the balance. If the customer was not a resident at the time the balance in question accrued, he may want to attempt to resolve the issue with the landlord or the other tenants.
My information was used for an account I didn't apply or use.
I am so tired of fighting this. I found out that my OLD house, that I hadn't lived in since 2015 had an account active more than once (by my ex im assuming) I didn't live there, they wont help resolve this situation and to make matters worse, my fathers name and information was used, and now he has a collection account as well. It's infuriating.
My credit and my father's credit freed from the debt that we didn't use nor give permission to use.
We contacted the customer to gather additional necessary information, and via voicemail provided a direct contact number to our corporate office. At this time, we have not received contact back from the customer. If we receive contact back from the customer, we will investigate further and attempt to resolve her issue.
wrongly treated in the billing process.
Was under the impression that Auto pay was set up and payments were being made. However account number was wrong and payments were still being "run" each month. However the payments were actually not being run and we were being charged additional fees for not paying. we can no longer access the online system to pay because of this.
Im disappointed that this company did not reach out sooner to get this squared away, rather they let it sit and rack up nearly 50% of the bill in late fees - and even to the point where a payment could not be made.
I called in to try to resolve and make payment - Talked to supervisor XXXXX who said I would not have to pay a late fee and he just needed to send it over to a different department to square it all away and to not worry. He said he would call me back the next day and get everything figured out. The next day no call. A week goes by and I have to call back in to see what is going on. I talk to a different supervisor who tells me that im wrong and I need to make the full payment and I cant set up auto pay. I ended p canceling services and making the payment.
More over, there was a $2.50 charge as my only option was to pay with debit card over the phone at this point. Ill also have to pay another $2.50 charge next month to pay off the final balance on the account as I cannot do auto pay anymore.
In conclusion, the company led me to believe that monthly payments were being made each month when they were in fact not being made. instead of reaching out and resolving the issue easily, they allowed late fees to compile and tacked on additional fines that could have easily been avoided. Upon calling in to resolve Hector one of their supervisors said it will be ok and he can clear everything up and he will call back which he did not. I had to initiate each conversation to be solution oriented and the company communication was very poor.
At this point I dont know who to turn to so I am turning to the Revdex.com for help as I was mistreated. That should never be the case for any customer, they should be willing to be solution oriented and proactive. Its unfortunate as they have a monopoly over the area or I would turn to another company. Which is also probably why their customer service doesn't care to help.
I would have not liked to pay the $25 fine, as that could have been avoided. I would also like to have auto pay set up so i dont have to pay an additional $2.50 charge each month for paying with a debit card (as auto pay avoids charges like that).
Since the receipt of this complaint, the customer has closed his Vectren account. Our corporate office has contacted the customer to resolve his issue and the customer has advised he is satisfied at this time.
I'm being charged for a service I did not receive. We didn't have the gas turned on until January 18, 2019.
Account_Number: XX-XXXXXXXXX-XXXXXXX
Other (requires explanation) I shouldn't be billed for something I didn't receive
We have spoken with the customer and resolved her issue. The customer has a direct contact with our corporate office if she has further concerns.
I have 2 accounts with Vectren. I paid on the wrong one, so I have a credit on one and they just turned off my gas to the property I am living in.
I moved to *** and my grandparents moved into my house - so I have two accounts that I pay on. I accidentally paid on the wrong account. I received a disconnect notice and realized what I had done. I went onto the Vectren website and set up for both accounts to automatically paid so this would never happen again. When you go to the website is say $0 due for both accounts. I came home today and they had shut off my gas. I went onto the account again and both showed $0 due. The rep told me the gas was turned off and they would put in a request to transfer the money that I did pay over to the right account and send someone out. Now I have to stay home and wait on someone to get here so I can have something turned back on when they never should have turned it off in the first place. This is all besides the fact that it is almost December, and unseasonably cold. They should not be allowed to turn off gas in the winter, without notice prior to doing so, especially before checking to see if the account was settled up. There is no one else to choose for gas and this type of service is completely unacceptable. I don't think there is anything anyone can do, but if there is I want this policy to be changed. No one should have to deal with this with kids and dogs in the house. I can't even use my stove to make dinner, but can't leave because they are coming sometime tonight - they are unable to give me a window of any kind other than today. I didn't find out this happened until 4:30 when I got home.
Policy change on shutting of the gas before contacting the owner when they have done everything to ensure that payment is made and set up for autopay in the future - from the Vectren website so not even on another site, like the bank website. This is unacceptable and no one should have to deal with this.
When the service is subject to disconnection for non-payment, the customer is noticed via their Vectren billing statement. The customer had made payments through her bank to her other active account, and no payment had been received for this service since it began in June 2018.
The customer's October and November statements were disconnection notices, and the service had been subject to disconnection since November 1st. Currently, we do not have a system in place to search a customer's payments to verify they have been made to the correct accounts prior to disconnection.
We understand that the customer paid to the incorrect account by accident, and that she believed disconnection would be prevented by setting up future automatic payments. Unfortunately, a scheduled future payment does not prevent disconnection until the payment processes. However, we believed the customer had made good-faith efforts to make her payments and prevent disconnection, and we scheduled a same-day order to correct the situation, and waived all applicable fees.
New Smart Meter was installed incorrectly causing powersurges that damaged electronics
July 2018, the meter on our house was replaced with a smart meter. This was done incorrectly and nearly caught fire as well as caused powersurges in our house. This fried our microwave and our TV. I've called SEVEN TIMES to Vectren to have this claim remedied and each time I call I am told " that the supervisor will call you back" which has never happened. This happened in JULY and it's now NOVEMBER and still nothing has happened! It could be very serious if other electrical items were damaged in the house outside of just the appliances that we can see were destroyed. Vectren stated that the 'box itself was the homeowners issue, but they would fix it this time'. When the electrician came to look at it, the incorrectly installed lugnut was molten red and close to on fire. He stated it was very clear it was incorrectly installed and causing the power surges in the house. The power to the house was cut for 2+ days as it was unsafe to use electricity due to the faulty installation.
I would like to be compensated for the microwave and TV that were fried by the power surges that were a direct result of the incorrect installation of the smart meter. I also need a electrical inspection, at Vectrens cost, of our home to make sure there was not additional damage to non-appliances. This is a public safety issue as damage to electrical wiring/units could cause a fire in the house.
Upon review of the issue, we have verified that the customer's new meter was not installed incorrectly. The issue was equipment that had been installed prior to the new meter. The issue with the equipment was discovered at the time the new meter was installed. Our claims department has been in contact with this customer, and the claim has been approved. We understand the customer's frustration with the situation, and apologize for the delay in communication.
Being told we have a balance on an invoice and we cannot start new service. Vectren cannot produce an invoice.
We are trying to start new gas service in Englewood, Ohio. We are moving from Springboro Ohio, where we have lived for 18 years. Vectren is stating we owe $371.40 from a previous invoice. We have never had Vectren service. Vectren states that the amount was turned over to RSM collection agency. We were transferred to speak to RSM collection agency and was informed that this account was closed in 2011. We have never received an invoice from Vectren. Vectren has informed us that it doesn't matter their system says we owe it plus a $40. deposit and there is nothing we can do about it but pay it-t We demanded an invoice and they informed us this is not possible because they don't have one, but we owe this amount. This is a monopoly. Vectren states address in Montgomery County that we did live in 18 years ago, yet can't produce an invoice, but will not look further into this other than they will write a letter stating we owe them said amount and we will need to pay it to start new service. Stating that the account was turned over to collections, yet we have received no notices from a collection and the collection agency that "has" it states account is closed and they have no record of this collection. Again, monopoly and shameful that this type of business can exist.
Explanation of charges, proving usage. Fixing this and turning on our gas at new residence.
Our records indicate that the customer had a debt at their previous address, for service provided in 2001. We only have bill copies available for the past three years, and do not have bill copies available from 2001. In lieu of a bill, we offered to provide the customer a statement detailing her balance. Since the submission of this issue, the customer has paid the outstanding balance, and service will be released.
Vectren utilites held our deposit unlawfully despite my calls to notify them of change of ownership.
Requesting Conversation...
Please be aware that the conversation will close if it is idle for 5 minutes.
You are first in the queue.
The conversation request is being delivered to an agent. Please wait a second.
Agent:
Hi, my name is *** How may I help you today?
*** HOTEL GRO:
***, I have called in the past to check if you have received deposit check for new owners of the address which services are being provided. As of Aug, 20, 2018, the change of ownership took place. And I am reaching out to get our deposit returned.
Agent:
One moment while I take a look at the account.
*** HOTEL GRO:
ok
Agent:
The new owners have not contacted us yet to transfer the service into their name.
*** HOTEL GRO:
Ok, I was told they have contacted you guys already, but just waiting on deposit.
Agent:
There are no active orders on the account to place the service in another name. Please have them contact us.
*** HOTEL GRO:
We did transfer of ownership papers for sale of business. On Aug, 20, 2018. But since its a hotel I didn't want to shut off service due to customer inconvenience
Agent:
I would contact the realtor that you used and let them know that the service is still active in your name.
*** HOTEL GRO:
Ok, I just spoke to them. They're saying they already see the deposit was taken from their account.
*** HOTEL GRO:
So can you check again
Agent:
I am not able to check their account for you. Please have an authorized person from that company contact us by phone at X-XXX-XXX-XXXX.
*** HOTEL GRO:
No but you can see there are 2 companies active on this address rite?
Vectren must be able to split the bill properly and reflect the change of ownership as of Aug, 20, 2018. I have all then necessary documents.
We spoke with the customer, and he declined on several occasions to turn the service off. The service would therefore have remained active until the new owner's security deposit posted to their account or the customer scheduled to turn off the service. The new owner's security deposit has since posted to their account, and the service has transferred to the new owner's name. Per our normal process, the customer's account is now inactive, his security deposit has been applied and will be released.
This company is unethical and I'm disappointed that the city of *** IN allows them to openly scam the citizens. I have not had any issues with their gas service. But, as many others have noted, they are openly participating in a scam facilitated by a company called Nicor (but they go by the name Vectren Home Solutions when dealing with Vectren Energy Delivery customers). You call a number to set up your Vectren gas account but it really routes you to Nicor (they answer the phone as 'Vectren Home Solutions' to further trick you). They set up your account (I guess this part has been outsourced by Vectren to Nicor) and then smoothly add in some well-worded language about add on warranty service, If you're not paying very close attention, you won't even notice it and will think you're just turning on your utility. It's manipulative, opportunistic and unethical. Vectren knows this is the case but participates as they make a commission on every 'sell' and don't have to lift a finger. The charges are even included on your Vectren bill so most people may not even notice they are being scammed.
What's even better is they will completely refuse to help when you want to cancel the service. They direct you to Vectren Home Solutions and will tell you it's completely out of their hands. Vectren Home Solutions (Nicor) will give you the run around and makes it very hard to cancel.
For others who might be dealing with this, I finally got Nicor to cancel the added service and fees after several calls and conversations. It's painful but you can get there if you are persistent enough.
I was trying to save money by using my microwave not my stove. I turned off the gas to the stove for many months. No pilot lights or cooking for 99% of the time. Vectren has been charging me $20.00 plus, for maintainence and other fees plus tax for a service I almost never used. The last bill doubled from a shut off fee or something. Please Help. P.S. About $27.00 a month.
Not charge me the current bill. They should owe me. See Attached
We understand that the customer was making all attempts to keep his utility charges low; however, there are costs associated with having active gas service. The customer advised us he kept his gas account active so he had the option to use his gas oven as needed. When a customer has an active account, there are monthly customer charges that are separate from the charges for the gas itself. In this case, the customer was billed for little to no gas consumption each month. The customer opted to close his account as of July 10th, and is no longer being billed. He was not charged a fee to end his service.
They sent a bill saying cutoff was august 2nd. They cut off service before cutoff date and want a re connect fee of $60.00. Why have a cut off date?
Just not sure if date if subject to whenever why even have a date? get paid on wednesdays so my payday would be august 1 didnt even have time to pay bill. have the statement that proves the date. they have a monopoly so there is no other option but them.
I want service turned on with out fee and will pay full amount the day they turn it back on.
We last received payment from the customer April 19th, and the customer's June 18th statement generated as a disconnection notice with a disconnection date on or after July 5th. No payment was made to the account. A second disconnection notice generated on July 18th, and under the "Important Information" on page one, it reads "Your natural gas service is subject to disconnection at any time for non-payment of your previous past due balance of $89.97 as stated on your last bill and disconnection notice." We understand that sometimes customers may not be able to make payment by the disconnection date, so we offer payment arrangements and extensions. Unfortunately, the customer did not contact us to make payment arrangements or payment, and the service was disconnected on July 27th. Once the service has been disconnected for non-payment, a reconnection fee is required.
Several hundred dollars
I have a credit with vectren. They wont apply my credit to what I owe. I asked them to refunde the extra money I paid them and they said that since I paid extra on my bill they dont issue refunds or apply ot toward what my actual bill is.
That is my money I paid.
Example... my bill was $100 a month for a year. I paid them $150 a month for a year. The extra $50 I sent allowed me to have a credit with them over the course of a year. They wont return my extra money I have built up in a credit . That is theft !!! I am a law enforcement officer in the state if Indiana and that is theft. Vectren needs to either apply my credit towards what I actually owe or issue me a refund check for the extra money I paid them to build up a credit. I want my money I paid into the credit I have.
I asked them take my actual bill then subtract my crecit from it. The difference between my actual bill and credit is what I should owe them. Vectren said no, you should not have paid more on your bill. I said well issue me a refund since that is my money. They said no we don't issue refunds. They cant kee my money that I paid. Any other business will return you money if you over paid or have a credit. This needs addressed please.
I want the extra money I paid on my budget bill to either be applied to my actual account balance or issued to me as a refund. That is my money I paid they cant kee my money. That is theft.
We have spoken with the customer to provide a detailed explanation of his budget charges, and the customer has a direct contact in our corporate office if he has additional questions or concerns. We believe the issue to be resolved at this time.
Didn't show up when scheduled to turn on gas and didn't call ahead. Can't get someone out for several days. Customer service rude.
Gas was suppose to be turned on 6/22 between 12-4. They were suppose to call ahead. Showed at 9:58am and didn't call ahead. We called customer service and they told us we were out of luck til 6/26. Explained that it wasn't our fault and they were rude and unwilling to help. 4 children in my home with no gas means no hot water. Requested supervisor and didn't get any help.
Show up 6/23 and get the gas turned on as promised.
On June 20th, the customer contacted us to set up his new account and schedule for the gas service to be turned on Friday, June 22nd. The order was scheduled as an all-day appointment, and the customer stated that an adult would be onsite all-day for access. The representative advised that the technicians begin working as early as 7:30 AM, and continue working until all orders are completed. Prior to ending the call, the representative recapped the order instructions with the customer- an all-day order, with an adult onsite for access.
When the technician arrived June 22nd at 9:41 AM, no one was available for access. The technician left a doortag for the customer to call back to reschedule. We do not offer same-day orders for missed appointments, and when the customer called he was advised that the next available day for an order was Tuesday, June 26th. We understand the customer's frustration with the situation, but the technician followed the instructions as confirmed by the customer during the June 20th phone call. The customer's service is active at this time.
System has refused payments on several occasions making up two bills like up. They are aware but do not do anything about it.
Payments do not go through of several occasions and they never address the issues or even let me know payment never went though. They just like up two bills at once and give little time to pay. I would like them to address the issues and stop unfairness of charging when customer believes the bill has been paid.
Take off the extra $142 since I was under the impression that my payment went thpugh, since the phone system said it did. I already paid $142 and don't feel like I should pay the extra charge. And I'm in the process of being told to vacate my apartment and need the funds for a moving truck that cost $260 and a storge that cost $100. I have no choice to move and Vectren wants to bully me on m hardship. I'll be glad to be free of this company when I leave the state!
Our records indicate that there were payment attempts on April 2, 2018 and April 23, 2018, both of which were incomplete. These were both attempts to schedule a payment to be processed through the phone system. However, the customer disconnected the call prior to the system completion and confirmation. It is critical for a customer making a payment through the phone system or on the web, to ensure the payment is completed by receiving a confirmation message and number.
Mrs. is on budget billing for $142.00 a month. In the event that Mrs. would like to come off the budget program or if she closes the account, her actual account balance at this time is $180.07.