Central 4 Wheel Drive

From: [redacted] Sent: Monday, August 10, 10:AMTo: ' [redacted] Subject: RE: Erosion I just grabbed *** We will fix this and the remainder of the back I cannot give you a time We use subcontractors for landscaping/grading As soon as I can get with ***, today, I will try to get you a time frame Just know if I tell you it will be fixed, it will be I will contact [redacted] with Revdex.com to let her know we have discussed this and we will get it fixedI apologize for the problem and want to get this corrected as soon as possible

Hi [redacted] I did reach out to [redacted] He closed on his home a couple of years ago. He is ours. Actually one of our guys had gone by on his way to another job site and stopped to start cleaning up area. He called his supervisor to tell him that had to take... precedence over what he was planning to do. He cleaned that day and we pressure washed the next day. The landscaper was coming the following day to look at his back yard to reseed and put straw down to keep from washing out. The grader was to put up silt fence and our site coordinator was on vacation and didn’t realize they were starting on the lot next to [redacted] I called him as soon as I got your message. I called again that night to check on things. Didn’t hear from him so I called again the following morning. Found out [redacted] was out of town for work. I asked him to call me when he returned to let me know everything was to his satisfaction. I will update as soon as I can talk with him again. ***

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Hello [redacted] I have called [redacted] several times and have not seen any improvementsMy driveway was halfway clean enough to pull my cars in the garage, but nothing has been done to fix the damage to my yardI called [redacted] again today around 9:a.mand was transferred to her voicemailHowever, I did speak to her yesterday by phone and was told that she would contact the project managerAt this point, no one has addressed the issues that I am having with my yardSure, a silt fence was installed but the damage had already been done prior to the fence being upLT [redacted]

Thank you for your response. While I agree some attempts were made to complete repairs they were never done properly. It was a band-aid put on a larger issue. I do not feel this lives up to the warranty. This has been a documented issue since I first wrote the contract for the house. SK assured me it would be fixed and it was not. If my car broke down and I took it to the repair shop they would fix it, not attempt to. I reject the counter from SK but am hopeful we can come to a resolution. I will send documentation in subsequent emails. Thank you.

[redacted] I have just reviewed your complaint. First, I apologize for any inconvenience SK has created for you and your family. Please let me know a good time to reach you, I would love to discuss how we can get your punch list completed as soon as possible. ***... [redacted] [redacted] Office Manager SK Builders Inc. [redacted]

***, I have not replied because I was trying to gather all the information This is what I have at this time: · We did not start development of [redacted] Subdivision When they did, they buried stumps on the property, which is common in developing This home was on the site of some of this debris· When the customer wanted to get a garage built and dug footings, they dug up a some debris or found debris, I am not 100% clear on that issue At this point, she contacted SK Builders Our site manager went out and met with her He sent our person to remove concrete and any debris foundAfter that was finished, our site manager met with her again – through this entire process, he was there 7-times.· Her builder wanted some grading done and had given her a price of $ Our site manager told her, he could probably get someone to give her quotes for less than that amount He sent two people – both quotes less than her builder – she chose one of them His price was He went and footers were dug and passed inspection from Greenville CountyShe thanked him for his assistance.· Her builder wanted to hire an engineer – he said there was still debris and more grading was necessary The grader we recommended went back and said there was nothing he found that was necessary, but wanted to make customer happy.· I believe she tried to send an email to ***, one of the owners, and me My email address was not correct, and I did not receive I have spoken with her and tried to get action for her as soon as made aware of situation.· I am not sure where $is coming from for restitution SK Builders would not be responsible for any stumps, yard debris that was buried prior to us buying the lots, as we were not the developer at that time [redacted] [redacted] Office ManagerSK Builders Inc

Attached are documents replying to complaint #***. As you can see from the extensive day walkthrough and year walkthrough list, we have tried to address all concerns of *** ***. As listed on the day walkthrough, we have a one-time drywall touchup policyAs you can
see with attachments, we have far exceeded one time. We have made every effort to address all of Ms***'s issues. Also, attached is a warranty policy she received at closing. It states we have a year warranty. We have gone beyond this warranty since she closed September 26, 2014, in trying to complete to her satisfaction. Per conversation, roof leak not area address previously. This would be outside of warranty with SK BuildersPlease feel free to contact me with any concernsSincerely, *** *** Office Manager SK Builders Inc.864-***

The ColorPlus siding was installed per manufacturer guidelines. Subcontractor has met with Mr*** to take care of his issue. Due to type, ColorPlus, had to be ordered

In an effort to avoid any confusion on proper installation, can you please provide me with contact information of your insurance adjuster and the rep from *** ***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I met with SK's site manager times If he was here 7-times, I was not aware The contractor that SK recommended was cheaper, but the same work had to be done As the photos show, lots of concrete remained buried after SK supposedly cleaned it up The tree stumps mentioned by MsStrange in her response were not the reason for my complaint My complaint was based on SK not returning calls when the work was not completed and BUILDING MATERIALS remained buried where I am building a garage Building materials consisted of CONCRETE, BRICKS, DRYWALL, PLASTIC BUILDING STRAPS, OSB, 2x4s pressure treated, FIREBLOCK CAULK, etc The removal of the construction debris cost $which included replacing the dirt where the debris was removedAn additional $was charged by my builder for two additional garage layouts/footer digs that were done before the footers could actually be completed.The engineer that reviewed the footers for my builder stuck his probe in the ground over 4' in the footers Proper footers would only allow a probe to penetrate a few inches.
Regards,
Janet Hudnall

[redacted],
 
I can be reached [redacted] tomorrow morning before 10am.  I would like to see the full list of items you and your team have left. Then go over the items that I know we have mentioned to both [redacted] and [redacted] that may be on the list.
 
[redacted]

Thank you for your response.  While I agree some attempts were made to complete repairs they were never done properly.  It was a band-aid put on a larger issue.  I do not feel this lives up to the warranty.  This has been a documented issue since I first wrote the contract for the house.  SK assured me it would be fixed and it was not.  If my car broke down and I took it to the repair shop they would fix it, not attempt to. I reject the counter from SK but am hopeful we can come to a resolution.  I will send documentation in subsequent emails.  Thank you.

Hi [redacted] I did reach out to [redacted]  He closed on his home a couple of years ago.  He is ours.  Actually one of our guys had gone by on his way to another job site and stopped to start cleaning up area.  He called his supervisor to tell him that had to take...

precedence over what he was planning to do.  He cleaned that day and we pressure washed the next day.  The landscaper was coming the following day to look at his back yard to reseed and put straw down to keep from washing out.  The grader was to put up silt fence and our site coordinator was on vacation and didn’t realize they were starting on the lot next to [redacted]    I called him as soon as I got your message.  I called again that night to check on things.  Didn’t hear from him so I called again the following morning.  Found out [redacted] was out of town for work.  I asked him to call me when he returned to let me know everything was to his satisfaction.  I will update as soon as I can talk with him again. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this does not resolve my complaint.  Regards,
[redacted] Hello [redacted]I have called [redacted] several times and have not seen any improvements. My driveway was halfway clean enough to pull my cars in the garage, but nothing has been done to fix the damage to my yard. I called [redacted] again today around 9:30 a.m. and was transferred to her voicemail. However, I did speak to her yesterday by phone and was told that she would contact the project manager. At this point, no one has addressed the issues that I am having with my yard. Sure, a silt fence was installed but the damage had already been done prior to the fence being up. LT. [redacted]

I have resolved this complaint with the contractor sk builders to my satisfaction.

[redacted]
 
I have a meeting outside of the office at 3.30 today.  Since I have not heard from you at this point, maybe you can call me in the morning.  I know the bank of drawers for your kitchen were scheduled to go in Thursday from 9-11.  Looking at your message to Revdex.com, I am not sure that will work for you.  Please call me in the morning at your earliest convenience.  I will be in by 8:30.
 
Thanks,
[redacted]

This is a 3 year home out of warranty.  Our warranty manager had been talking with this customer prior to her submittal trying to get a time for one of the owners and Warranty Manager to go look at home.  There was a scheduled meeting for today.  The homeowner told on the owners that...

these problems started this past summer.  Customer was notified that our warranty with our subcontractors had expired.  We told her we would reach out to them to see if there were any manufacturer warranties.  One of the subcontractors is going to go out to see what can be done to fix an issue.  She wasn’t happy that it was going to be our subcontractor.   We suggested she reach out to couple of people for couple of issues.  She was not happy and not sure she will be after warranty manager and owner of company explaining our warranty is for 1 year with subcontractors.   Paula S[redacted]

Warranty Manager has scheduled an appointment for the customer for 1/19/2018 between 9 and 1.  They have been notified. Paula S[redacted]

SK Builders and their siding subcontractor has come out and replace the siding that has fallen off.  It looks great.  They still have to come out and button up a few things.  They have exceeded expectations and my wife and I are very happy with what they have done.  Thank you for your help with this matter.

[redacted], I have not replied because I was trying to gather all the information.  This is what I have at this time: ·         We did not start development of  [redacted] Subdivision.  When they did, they buried stumps on the...

property, which is common in developing.  This home was on the site of some of this debris. ·         When the customer wanted to get a garage built and dug footings, they dug up a some debris or found debris, I am not 100% clear on that issue.  At this point, she contacted SK Builders.  Our site manager went out and met with her.  He sent our person to remove concrete and any debris found. After that was finished, our site manager met with her again – through this entire process, he was there 7-8 times.·         Her builder wanted some grading done and had given her a price of $6500.  Our site manager told her, he could probably get someone to give her quotes for less than that amount.  He sent two people – both quotes less than her builder – she chose one of them.  His price was 2500.00.  He went and footers were dug and passed inspection from Greenville County. She thanked him for his assistance.·         Her builder wanted to hire an engineer – he said there was still debris and more grading was necessary.  The grader we recommended went back and said there was nothing he found that was necessary, but wanted to make customer happy.·         I believe she tried to send an email to [redacted], one of the owners, and me.  My email address was not correct, and I did not receive.  I have spoken with her and tried to get action for her as soon as made aware of situation.·         I am not sure where $4100 is coming from for restitution.  SK Builders would not be responsible for any stumps, yard debris that was buried prior to us buying the lots, as we were not the developer at that time. [redacted]Office ManagerSK Builders Inc.