Central Ave Nissan

The business response is found below:Customer left 100$ deposit and was informed that it would take roughly 3-5weeks to locate vehicle and that we would place an order with the factoryAn order was also placed as a backup vehicleCustomer spoke to [redacted] , [redacted] and told him he wasnt't happy with the length of time it would take to receive his vehicleHe then proceeded to inform [redacted] that he would be putting a stop to his credit card

The business has responded Please see below:The letter that he got clearly states that it may require money down to stay at the same payment or the payment would be near his current paymentEach customer situation is different and we must treat it as so

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The business did absolutely ZERO in response to my complaint Central Ave Nissan accepted my down payment for a vehicle, then failed to deliver the vehicle Furthermore, the business never provided any communication about any delays or potential issues with delivering the vehicle When I complained and requested a refund, no refund was provided The business could have reversed the initial credit card charge or sent me a check, but instead did absolutely NOTHINGIn order to get my money back, I had to deal with the additional inconvenience of disputing the charge through my credit card companyThe business should have acknowledged fault and proactively provided me a refund Without question, this business needs to be further investigated for its dishonest and incompetent consumer practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The deposit that was left by [redacted] was in 500$ cash it was then dropped into the safe as per store policySo the money could not be returned until one of the owners was here to sign a check refunding the money.Which she received the very next day [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have the original letter addressed to meI will quote verbatim the wording of the key paragraph"Because you currently have a Rogue Nissan, Central Avenue Nissan will reward you with an extremely high trade value making it possible for you to exchange your vehicile for a Brand New or Pre-Owned Nissan with little or no out-of-pocket expense while keeping your monthly payments at, near or below what you are paying nowThis program is for current Nissan lessee's or those who have financed any Nissan vehicle.":They telling me that I would have to put $down is not little or no out-of-pocket to meIf you want me to fax this letter please provide a fax number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded Please see below: The letter that he got clearly states that it may require money down to stay at the same payment or the payment would be near his current paymentEach customer situation is different and we must treat it as so

Somehow I got on their mailing listI never bought a car from themI went to a competitor because the salesman was not particularly nice
they send me mail every week
When I called them to complain and to take me off their listthey stated sending me two copies of all their mail
So I called againNow it's just one copy
They were calling my house as well
Nonstop harassment if you ask me
I will never shop there

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business and I came to a reasonable resolution and all matters of concern are no longer an issue
Sincerely,
*** ***

At this time, I have been contacted directly by Central Ave Nissan regarding complaint ID [redacted], however my complaint has NOT been resolved because:I wrote to central Avenue Nissan to please credit my account for $500 that I left as a deposit. I had changed my mind after I spoke about the...

deal offered to me with my family. They felt that this deal was not a good deal since I went to the dealership to test drive a 2016 Altima with free maintenance and ended up with a 2015 and had to pay for maintenance. When I wrote to my salesperson the next day after giving them my credit card he said I was disturbing him and needed to contact the General Manager. I wrote to the General Manager and asked for a refund. I'm still waiting for my refund. I do not want what they offered since it was not a good deal on a high price item. I later found out about all the complaints against this dealership. I didn't want to deal anymore with their bad customer service. Thanks for your help in this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:The letter that he got clearly states that it may require money down to stay at the same payment or the payment would be near his current payment. Each customer situation is different and we must treat it as so.

The business has responded and a copy of the response is attached for your review.
Please keep us informed of the status and resolution of your complaint.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The merchant continues its dishonest practices by responding with a claim that the customer was informed it would take "roughly 3-5 weeks", which is a blatant lie. Customer disputed credit card charge as a last resort to the business failing to provide a refund. The merchant still has not explained why there was no communication to the customer regarding a possible delay with the ordered vehicle. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have the original letter addressed to me. I will quote verbatim the wording of the key paragraph. "Because you currently have a 2012 Rogue Nissan, Central Avenue Nissan will reward you with an extremely high trade value making it possible for you to exchange your vehicile for a Brand New or Pre-Owned Nissan with little or no out-of-pocket expense while keeping your monthly payments at, near or below what you are paying now. This program is for current Nissan lessee's or those who have financed any Nissan vehicle.":They telling me that I would have to put $4500 down is not little or no out-of-pocket to me. If you want me to fax this letter please provide a fax number.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Also as soon as [redacted] did bring her letter of cancelation in where refunded her money right away

Customer's concern was "Vehicle shut off 2X while driving" their 2013 Sentra with 69,794 miles. We scanned vehicle with a Nissan Diagnostic computer and found that the Sensor in the Throttle Chamber was cutting out intermittently causing the vehicle to stall. The throttle chamber was clean during...

our inspection and dirt was not the issue, the problem is an intermitten fault with the sensor in the throttle chamber. A new throttle chamber was recommended to correct the intermitten stalling of the vehicle. The customer declined the replacement. While the vehicle can operate normally, it will continue to stall as the sensor issue manifest itself in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The business did absolutely ZERO in response to my complaint.  Central Ave Nissan accepted my down payment for a vehicle, then failed to deliver the vehicle.  Furthermore, the business never provided any communication about any delays or potential issues with delivering the vehicle.  When I complained and requested a refund, no refund was provided.  The business could have reversed the initial credit card charge or sent me a check, but instead did absolutely NOTHING. In order to get my money back, I had to deal with the additional inconvenience of disputing the charge through my credit card company. The business should have acknowledged fault and proactively provided me a refund.  Without question, this business needs to be further investigated for its dishonest and incompetent consumer practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have the original letter addressed to me. I will quote verbatim the wording of the key paragraph. "Because you currently have a 2012 Rogue Nissan, Central Avenue Nissan will reward you with an extremely high trade value making it possible for you to exchange your vehicile for a Brand New or Pre-Owned Nissan with little or no out-of-pocket expense while keeping your monthly payments at, near or below what you are paying now. This program is for current Nissan lessee's or those who have financed any Nissan vehicle.":They telling me that I would have to put $4500 down is not little or no out-of-pocket to me. If you want me to fax this letter please provide a fax number.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Central Ave Nissan regarding complaint ID [redacted], however my...

complaint has NOT been resolved because:I wrote to central Avenue Nissan to please credit my account for $500 that I left as a deposit. I had changed my mind after I spoke about the deal offered to me with my family. They felt that this deal was not a good deal since I went to the dealership to test drive a 2016 Altima with free maintenance and ended up with a 2015 and had to pay for maintenance. When I wrote to my salesperson the next day after giving them my credit card he said I was disturbing him and needed to contact the General Manager. I wrote to the General Manager and asked for a refund. I'm still waiting for my refund. I do not want what they offered since it was not a good deal on a high price item. I later found out about all the complaints against this dealership. I didn't want to deal anymore with their bad customer service. Thanks for your help in this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business response is found below:Customer left 100$ deposit and was informed that it would take roughly 3-5weeks to locate vehicle and that we would place an order with the factory. An order...

was also placed as a backup vehicle. Customer spoke to [redacted], [redacted] and told him he wasnt't happy with the length of time it would take to receive his vehicle. He then proceeded to inform [redacted] that he would be putting a stop to his credit card.