Mrs*** has ask that we schedule the completion with her sister -the salesman has need trying to contact her The materials are here needed to complete the work
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I received one call from Mr B***I will call him but the only issue to resolve is an adjustment of my bill and I didn't think he was the person who would handle this
Regards,
*** ***
The customer was refunded full amount on 9/ to her Discover card - it was applied in separate transactions with should of posted with in hrs - Debby D***
My complaint against McSwain Carpets & Floors has been resolved to my satisfactionThanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
We have reviewed the response made by McSwain Carpets in reference to complaint ID ***. Although the refund was finally processed, my final comment is that the public should be wary. McSwain showed zero concern after the sale, and were totally rude to the point of ignoring us altogether. We never did get one single phone call, email, or other communication )in a time-frame of days) from McSwain's salesperson after we voiced our initial concern. It wasn't until I tracked down the owner that something was finally done to get the refund in motion. No offer for compensating my husband and I for the labor to remove the carpet and padding ourselves either. McSwain's absense of any customer service whatsoever leaves a bitter taste Live and learn, and never trust anything a salesperson tells you unless you get every detail in writing
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do have an inspection scheduled for July 7th but no one from the store I bought the carpet from has scheduled to pick up the old carpet padding and trash
Regards,
*** ***
Per our installation manager all has been resolved McSwain is not responsible for the damage Our manager has left her messages to contact him to discuss he was there and had walked the job with her
Good Morning,McSwain had removed the carpeting Our president Jason McSwain has spoke with her and she has choose not to reselect She would prefer to have a full refund and that will be processed on the discover card this afternoon .Thank you , Debby D***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The salesman has not tried to contact me, the sister of Ms*** He has my email, cell, & home number All we want him to do is to show up at Ms***'s house & finish the job Someone is at the house 99% of the time due to Ms*** being disabled She has 24/aide service Please have salesman directly call Ms*** at *** & state date & time of visit He can also call me at *** & let ***s sister know
Good Morning , Credit has been issued and a check for the damages will be issued to her The installation manager talked with her today and reviewed .Thank You,*** ***
My complaint has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Per Phone call from customer:I received a check from the business & everything is fine Please
close my complaint as resolved at this time.Thank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
MrRichard B*** w/co has called the customer several times and left a v/m As of today we have not received a return call.You may call MrRichard B*** @ ###-###-####. Thank you,Debby
The ***'s original wood was installed in the Kitchen/Dining Room and the Entry. The Living Room was originally carpet and the ***'s decided to change that to hardwood once they learned their hardwood was going to be replaced due to a manufacturing error. McSwain was contracted
with *** for the original install and acted as the agent for Armstrong, the manufacturer of the wood, to remove the original hardwood and replace it with the selection the ***'s picked out at *** Design Center. The only transaction that occurred between McSwain Carpets and the ***'s was for the Living Room carpet to be removed and replaced with the same selection of hardwood they picked for the rest of the hardwood areas that were being replaced at no chargePrior to the installation the ***'s received a copy of our retail pre-installation check list from *** *** so they could review items they would need to be responsible for moving or securing during the install. *** *** also called them and confirmed whether they would like a to man crew that could complete the job in to days or if they wanted a retail crew which is usually guys who speak English as their first language, and the retail crew would complete the job in to days. They chose the to man crew and that is whom we scheduled for the job. Even with a to man crew the installers need to work as fast as possible in order to get the take up and re-installation done in that to day time frame. Due to the amount of activity there will often be doors propped open so the installers don't scratch up the doors with the demolition material, scraps from the job or full cartons of wood. While this is not an ideal situation our experience has taught us that we would need to have an extra crew member to just open and close the door if they were not left propped open. When the additional area was quoted to the ***'s, *** *** used the *** pricing rather than our standard retail price for the additional wood. This discount was approximately percent off of the retail price. However, the ***'s chose the most expensive upgrade in the *** program for their replacement floor, and this made the addition of the Living Room a much more expensive purchase than they anticipated. The ***'s eventually decided to make the purchase of the additional wood and installation and they called *** *** and gave him a credit card to charge for the quoted purchase price. On 10/the floor was removed and re-installed using a glue down method as opposed to a nail or staple down installation. This installation method bonds the OSB and the engineered wood together which usually makes the floor much more stable during the change in seasons. The carpet was re-installed along the Foyer and Formal Room and the entrance from the Formal Room to the Dining Room on the morning of Tuesday the 18th of OctoberAround the first week in November *** *** called McSwain's customer service department and scheduled us to come out on the 15th of November on the year walk through to perform the board replacements and remove glue. *** *** took the call and set up the appointment in our scheduling system with the request for *** *** to accompany the installers. When Mr***'s letter was sent we already had the service scheduled and planned to be at their residence on the 15th of NovemberOn Tuesday November 15th *** *** along with the installation crew went out to the ***'s residence. Any damaged boards that were identified were replaced and all areas where the trim was not nailed tightly were securely fastened. The noise that the homeowner refers to in their letter is from movement in the sub-floor, a joist or duct work, and is not a result of the hardwood moving. *** also walked the entire job with them and listened to their concerns about the flooring. Some of the items that were pointed out required a person to be kneeling on the floor and looking in between the boards with a flash light. *** explained that the width of a credit card is the gauge that the industry uses for any kind of gaped wood complaint and the areas where they were concerned did not fall beyond the industry standard. *** also explained to them that the floor is not a fine piece of furniture and as such the inspection process is done from a standing position and some imperfections in the wood are not considered defects by the National Wood Flooring Association or Armstrong. The homeowners identified a dog treat jar that was broken, a picture frame and some surface damage to the refrigerator. This totaled approximately $to repair or replace. *** agreed to credit them back for the damaged items plus an additional $for the inconvenience of the crew staying too late for a total of $to be credited back to their credit card they used to pay for the additional woodThe credit to their credit card will be processed within the next business days and should post to their account with in to business days depending on how the credit card company handles refunds and credits
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I'm trying to figure out how you can patch a piece of cedar wood that is split without it being noticeablealso , the aggravation of having to deal with this for over monthsI work 3rd shift the next month and I do work on that night and will be asleep during the day
Regards,
*** ***
Mrs*** has ask that we schedule the completion with her sister -the salesman has need trying to contact her The materials are here needed to complete the work
I had left message yesterday for Mrs*** to call for inspectionThank you,Debby
Hi *** , Wed 10/after :PM, let me know if this is ok. Debby
The next Wednesday that I am off work is October 5th , then October 19th
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I received one call from Mr B***I will call him but the only issue to resolve is an adjustment of my bill and I didn't think he was the person who would handle this
Regards,
*** ***
The customer was refunded full amount on 9/ to her Discover card - it was applied in separate transactions with should of posted with in hrs - Debby D***
My complaint against McSwain Carpets & Floors has been resolved to my satisfactionThanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
We have reviewed the response made by McSwain Carpets in reference to complaint ID ***. Although the refund was finally processed, my final comment is that the public should be wary. McSwain showed zero concern after the sale, and were totally rude to the point of ignoring us altogether. We never did get one single phone call, email, or other communication )in a time-frame of days) from McSwain's salesperson after we voiced our initial concern. It wasn't until I tracked down the owner that something was finally done to get the refund in motion. No offer for compensating my husband and I for the labor to remove the carpet and padding ourselves either. McSwain's absense of any customer service whatsoever leaves a bitter taste Live and learn, and never trust anything a salesperson tells you unless you get every detail in writing
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do have an inspection scheduled for July 7th but no one from the store I bought the carpet from has scheduled to pick up the old carpet padding and trash
Regards,
*** ***
Per our installation manager all has been resolved McSwain is not responsible for the damage Our manager has left her messages to contact him to discuss he was there and had walked the job with her
Scheduled for completion 1/
Good Morning,McSwain had removed the carpeting Our president Jason McSwain has spoke with her and she has choose not to reselect She would prefer to have a full refund and that will be processed on the discover card this afternoon .Thank you , Debby D***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The salesman has not tried to contact me, the sister of Ms*** He has my email, cell, & home number All we want him to do is to show up at Ms***'s house & finish the job Someone is at the house 99% of the time due to Ms*** being disabled She has 24/aide service Please have salesman directly call Ms*** at *** & state date & time of visit He can also call me at *** & let ***s sister know
Good Morning , Credit has been issued and a check for the damages will be issued to her The installation manager talked with her today and reviewed .Thank You,*** ***
My complaint has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
we will come 10/1st am - they will call between 7:- 9:
Per Phone call from customer:I received a check from the business & everything is fine Please
close my complaint as resolved at this time.Thank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
MrRichard B*** w/co has called the customer several times and left a v/m As of today we have not received a return call.You may call MrRichard B*** @ ###-###-####. Thank you,Debby
The ***'s original wood was installed in the Kitchen/Dining Room and the Entry. The Living Room was originally carpet and the ***'s decided to change that to hardwood once they learned their hardwood was going to be replaced due to a manufacturing error. McSwain was contracted
with *** for the original install and acted as the agent for Armstrong, the manufacturer of the wood, to remove the original hardwood and replace it with the selection the ***'s picked out at *** Design Center. The only transaction that occurred between McSwain Carpets and the ***'s was for the Living Room carpet to be removed and replaced with the same selection of hardwood they picked for the rest of the hardwood areas that were being replaced at no chargePrior to the installation the ***'s received a copy of our retail pre-installation check list from *** *** so they could review items they would need to be responsible for moving or securing during the install. *** *** also called them and confirmed whether they would like a to man crew that could complete the job in to days or if they wanted a retail crew which is usually guys who speak English as their first language, and the retail crew would complete the job in to days. They chose the to man crew and that is whom we scheduled for the job. Even with a to man crew the installers need to work as fast as possible in order to get the take up and re-installation done in that to day time frame. Due to the amount of activity there will often be doors propped open so the installers don't scratch up the doors with the demolition material, scraps from the job or full cartons of wood. While this is not an ideal situation our experience has taught us that we would need to have an extra crew member to just open and close the door if they were not left propped open. When the additional area was quoted to the ***'s, *** *** used the *** pricing rather than our standard retail price for the additional wood. This discount was approximately percent off of the retail price. However, the ***'s chose the most expensive upgrade in the *** program for their replacement floor, and this made the addition of the Living Room a much more expensive purchase than they anticipated. The ***'s eventually decided to make the purchase of the additional wood and installation and they called *** *** and gave him a credit card to charge for the quoted purchase price. On 10/the floor was removed and re-installed using a glue down method as opposed to a nail or staple down installation. This installation method bonds the OSB and the engineered wood together which usually makes the floor much more stable during the change in seasons. The carpet was re-installed along the Foyer and Formal Room and the entrance from the Formal Room to the Dining Room on the morning of Tuesday the 18th of OctoberAround the first week in November *** *** called McSwain's customer service department and scheduled us to come out on the 15th of November on the year walk through to perform the board replacements and remove glue. *** *** took the call and set up the appointment in our scheduling system with the request for *** *** to accompany the installers. When Mr***'s letter was sent we already had the service scheduled and planned to be at their residence on the 15th of NovemberOn Tuesday November 15th *** *** along with the installation crew went out to the ***'s residence. Any damaged boards that were identified were replaced and all areas where the trim was not nailed tightly were securely fastened. The noise that the homeowner refers to in their letter is from movement in the sub-floor, a joist or duct work, and is not a result of the hardwood moving. *** also walked the entire job with them and listened to their concerns about the flooring. Some of the items that were pointed out required a person to be kneeling on the floor and looking in between the boards with a flash light. *** explained that the width of a credit card is the gauge that the industry uses for any kind of gaped wood complaint and the areas where they were concerned did not fall beyond the industry standard. *** also explained to them that the floor is not a fine piece of furniture and as such the inspection process is done from a standing position and some imperfections in the wood are not considered defects by the National Wood Flooring Association or Armstrong. The homeowners identified a dog treat jar that was broken, a picture frame and some surface damage to the refrigerator. This totaled approximately $to repair or replace. *** agreed to credit them back for the damaged items plus an additional $for the inconvenience of the crew staying too late for a total of $to be credited back to their credit card they used to pay for the additional woodThe credit to their credit card will be processed within the next business days and should post to their account with in to business days depending on how the credit card company handles refunds and credits
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I'm trying to figure out how you can patch a piece of cedar wood that is split without it being noticeablealso , the aggravation of having to deal with this for over monthsI work 3rd shift the next month and I do work on that night and will be asleep during the day
Regards,
*** ***