Central Parking Corporation

Hello My name is [redacted] and I am the new Regional Manager for Standard/Central Parking in the [redacted] MarketWhile I cannot control equipment issues that occur from time to time, I can control how we conduct business and communicate to our customers This complaint is very disturbing and we strive to provide nothing short of excellent customer serviceI will be contacting [redacted] today to notify her we will indeed refund her the $I also plan to offer her some complimentary parking due to her negative experience I appreciate the message, we cannot be at every location at all times so sometime negative feedback is need to ensure we are operating correctly from the top down Thank youPlease feel free to contact me with any and all questions [redacted] ###-###-####

I canceled my monthly parking in mid-March CPS continues to charge my credit and card and continues to send me monthly bills I have spoken with Mike K [redacted] ( [redacted] @spplus.com) and several other people with CPS Mike K [redacted] has assured me the CPS will give me a refund on my April statement but they still have not done so They also continue to invoice me My account number is [redacted] -*** They are unwilling and unable to fix their problem THEY NEED TO STOP CHARGING & INVOICING MY ACCOUNT AFTER I CANCELLED MY ACCOUNT THIS IS ILLEGAL THEY ARE STEALING MONEY

Customer is being contacted by Regional Manager on 4/18/and will ensure the account is cancelled and a refund is issued ASAP.Thanks-Todd

Initial Business Response / [redacted] (1000, 6, 2015/10/21) */ There are three different rates on our signage, the first will be the per hour or half hour rate, second is the daily max, and the third is Evenings and Weekends, this states that the night rate starts at a certain time We as the parking company and management company also have the right to change rates at our discretion, we also do not change the rates in the middle of the day other then the day and night rates

Initial Business Response / [redacted] (1000, 6, 2015/07/06) */ I have apologized in an email sent today, 7/06/15, and voided the violation stated aboveA message was left at the phone number she supplied on 5/and 5/regarding this dispute, however no reply was left with usThis matter is closed on our books Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2015/04/27) */ Customers citation was voided from any further collections on April 22,A email was sent to [redacted] @ [redacted] .com on April 22, to let her know that her citation was voided from any further collections Another email was sent to the customer to let them know that it was voided from any further collections with a screen shot of our system showing that the citation was voided from any further collectionsOn April 27, Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) this was resolved, but it is frustrating that I needed to contact the Revdex.com when the company was clearly in the wrong

Emailed customer and asked for back up documentation. [redacted] provided on 6/20 and it appears the machine charged her in error the wrong amount. SP+ will refund her the entire $17 as an apology and we have dispatched our equipment vendor to look into what caused the system to charge the wrong... rate.Issue has been resolved and customer appears to be satisfied.-Todd R***Regional Manager

Initial Business Response /* (1000, 9, 2015/07/29) */
I have reached out to the customer by email asking for a copy of her receipt, to issue a refund if due back to the customer
Initial Consumer Rebuttal /* (3000, 16, 2015/09/01) */
I just checked my Credit Card and as of yet there has been
no refund of the $to my Credit Card as promised via email on 7/30/by the company
From: ***
To: *** ***
Sent: Thursday, July 30, XXXX XX:XX AM
Subject: Re: Revdex.com Complaint
Hello ***,
I will get the refund of $sent in today to be refunded back to your Visa cardAs for the signage, there are two different rates for the lot for the nights in which these signs get changed out on a daily basisThis was a mistake on our side that the sign didn't get changed earlier in the day, but on a basis these signs are changed on time and on a regular basis
Please feel free to reach out to me if you have any other questions
Thank you
***
Senior Facility Manager
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 18, 2015/09/10) */
According to ***, her refund has posted to her account
*** C
9:PM (hours ago)
to me
Hello,
It was recently postedThanks for following up
*** ***
Sent from my Verizon Wireless 4G LTE smartphone

Initial Business Response /* (1000, 6, 2015/08/31) */
Notice number XXXXXXXX was issued for non-payment of parking feesAt the time the violation was issued on 6/28/at 7:PM, her parking session had expiredShe did contact us on 8/17, paid for her last day of parking, and the violation was
marked as paid at that timeNo further action was needed

Charged multiply times for parking in lot when I wasn't even thereBig problems since you switch out you machineThis is out right stealingThis is a benny card that is coming out of my money and my employer is stating that I park there and I didn't!!

Posted price 15$Charged 17$Pointed out to Attendant stated "nothing I can doIt's what the machine says." Even after being informed that was fraudulentI have photos for proof if wanted

Initial Business Response /* (1000, 6, 2015/09/29) */
Hello,
*** has been notified that the citation has been requested to be voided from any further collectionsI have also let *** know why the citation went to collections as he did pay for the citation, it was a mistake on our end
***
should also receive a letter from our collections company to verify that the citation was voided from their system
*** was also made aware that the debt will not affect any of his credit scores or reports
This was a mistake on our end and we will take full responsibility for it, but we will also take full responsibility in removing this from any further collections they may try to make

Initial Business Response /* (1000, 6, 2015/05/20) */
I have reached out to *** and have also reached out to the collection company that we work with on thisThe collection company has pulled the citation from any further collections and will no longer be reaching out to Mrs***
Initial Consumer Rebuttal /* (2000, 8, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I canceled my monthly parking in mid-March CPS continues to charge my credit and card and continues to send me monthly bills I have spoken with Mike K*** (***@spplus.com) and several other people with CPS Mike K*** has assured me the CPS will give me a refund on my April statement but they still have not done so They also continue to invoice me My account number is ***-*** They are unwilling and unable to fix their problem
THEY NEED TO STOP CHARGING & INVOICING MY ACCOUNT AFTER I CANCELLED MY ACCOUNT THIS IS ILLEGAL THEY ARE STEALING MONEY

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I emailed [redacted] this morning 3-18-14  to apologize and let her know that we will be  refunding her the $22.
 
I have to find out which exact location she parked at and then we will deal with the lack of communication...

internally.
 
Thank you
 
-[redacted]

Customer is being contacted by Regional Manager on 4/18/16 and will ensure the account is cancelled and a refund is issued ASAP.Thanks-Todd

Hello
 
My name is [redacted] and I am the new Regional Manager for Standard/Central Parking in the [redacted] Market. While I cannot control equipment issues that occur from time to time, I can control how we conduct business and communicate to our...

customers.
 
This complaint is very disturbing and we strive to provide nothing short of excellent customer service. I will be contacting [redacted] today to notify her we will indeed refund her the $87.78. I  also plan to offer her some complimentary parking due to her negative experience.
 
I appreciate the message, we cannot be at every location at all times so sometime negative feedback is need to ensure we are operating correctly from the top down.
 
Thank you. Please feel free to contact me with any and all questions
 
[redacted]
###-###-####

Initial Business Response /* (1000, 6, 2015/10/21) */
There are three different rates on our signage, the first will be the per hour or half hour rate, second is the daily max, and the third is Evenings and Weekends, this states that the night rate starts at a certain time.
We as the parking...

company and management company also have the right to change rates at our discretion, we also do not change the rates in the middle of the day other then the day and night rates.

Initial Business Response /* (1000, 6, 2015/04/27) */
Customers citation was voided from any further collections on April 22,2015. A email was sent to [redacted]@[redacted].com on April 22, 2015 to let her know that her citation was voided from any further collections.
Another email was sent to...

the customer to let them know that it was voided from any further collections with a screen shot of our system showing that the citation was voided from any further collections. On April 27, 2015.
Initial Consumer Rebuttal /* (2000, 8, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
this was resolved, but it is frustrating that I needed to contact the Revdex.com when the company was clearly in the wrong.