Central Parking Corporation

Initial Business Response /* (1000, 6, 2015/07/06) */
I have apologized in an email sent today, 7/06/15, and voided the violation stated above. A message was left at the phone number she supplied on 5/15 and 5/19 regarding this dispute, however no reply was left with us. This matter is closed on...

our books.
Initial Consumer Rebuttal /* (2000, 8, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Emailed customer and asked for back up documentation. [redacted] provided on 6/20 and it appears the machine charged her in error the wrong amount. SP+ will refund her the entire $17 as an apology and we have dispatched our equipment vendor to look into what caused the system to charge the wrong...

rate.Issue has been resolved and customer appears to be satisfied.-Todd R[redacted]Regional Manager

Review: We arrived at the hospital parking about 3PM - I paid $8 for parking but received no receipt.We parked in stall 21 or 22. When I went back to my truck about 6:20 PM I was approached by a lady that said she had a receipt and her space was paid till 11:56 PM so I moved the truck to her space. (not realizing my space was paid till 1 AM - but no receipt)When we attempted to leave around 11:30PM I found my truck had been booted at 6:43 PM by #6827 AJDERIS ###-###-#### Premier Parking Enforcement.Since both parking spaces had been paid for their should not have been a booting, period.Desired Settlement: Complete refund of $90 boot fee plus $15 parking fee according to WARNING notice total $105

Review: I parked at [redacted] PA on June 18, 2013 at 6:30pm and went to pick up my car the next morning around 6 AM. When I got to the garage, I was told by the garage attendant that I could not get my car because the elevator in the garage was not working. I explained to the attendant that this was an issue, considering I needed my car to get to work. The garage attendant told me that I would have to take a cab to work and call the garage manager, [redacted], to get reimbursed for my cab fare. I told the attendant that this would be an expensive cab, considering I work in the suburbs about 40 minutes away. He said that it didn't matter, and that taking a cab was my only option because I had no way of getting my car.

I took a $63.78 cab to work. I called **. [redacted] at 6:48 AM when I got to work and left him a message, explaining the situation and requesting a return phone call. When my boyfriend went to pick up my car later that night he was charged an additional $14 because the car was in the garage longer than twelve hours. He was also told by the garage attendant that **. [redacted] would reimburse us for this extra costs. I contacted **. [redacted] about 15 times in the preceding few weeks. None of my emails or phone calls were returned. I called customer service more than 10 times, and was sent in the same round-about circle of sending emails and leaving voicemails that were never returned. I even took to [redacted] to try and get a response, but once I provided my customer service reference number even my tweets were ignored.

Following all of these issues and failure to respond to any of my emails or phone calls, this company decided to put me on its spam email list and proceeded to fill my email inbox with parking promotions.Desired Settlement: I would like to be reimbursed for all costs dealing with this parking experience. It was $24 to park at the location, and as stated above, the cab that I was required to take to get to work due to the issues of this garage was $63.78. Therefore, I would like a refund check in the amount of $87.78.

Business

Response:

Hello

Review: Central Parking facility at [redacted] and [redacted] in [redacted] has signs posted on multiple floors that state after 4:00 PM on Fridays and Saturdays, the discounted evening rate is $10.00. We arrived at 5:58 PM on Friday, Oct 11 and my credit card was charged $12.00 at 10:14 PM when we left. I called the Help number, who said this was just a service in [redacted] and they couldn't do anything about it. I believe it is illegal to charge customers different rates than are posted. We complained (several e-mails and telephone calls), and I was finally told to send the last 4 digits of my credit card so they could reverse the overcharge. I complied, but no credit ever came. Customer Service then sent me an e-mail stating that the local station manager had been trying several times to call me at home a number with an answering machine), which is a lie. Finally, my wife on a subsequent trip downtown found the manager (**. [redacted]), who gave her a new set of hoops and wanted copies of the credit card receipt, and he would send us a refund and that the computer "glitch" would be fixed. We're still waiting for either to occur. We parked again on Saturday, November 9, and were overcharged again $2 above the posted price. On December 30, I called and spoke with **. [redacted], who gave me further lies, saying he has spoken with me about this and would only give me back $2.00 rather than the $3.60 owed (we had used a coupon, but it was accepted only from the wrong, higher price)but only if we drove downtown(45 mins each way) and picked it up from him! When I refused, he then gave a new hoop to jump through and said I needed to send a certified letter to him and he then could issue a check for only $2.00. Only an it would spend $6 for a certified letter to get a $2 refund. At this point, it is the principle. How many hundreds of customers have they cheated? How can they get away with it? Isn't it illegal to post prices and charge more than the posted price when you satisfy all requirements? Thank you.Desired Settlement: A check for $3.60 mailed to the name and address Central Parking has on file from this complaint over the past two and a half months. Also, to fix their computer billing to only charge the posted rates.

Review: Paid to park my vehicle on October 6, 2014 @ 8:57a.m. Upon picking my vehicle up ([redacted] 2014) and paying the $25.00 fee, I noticed that three customers that had arrived after me had received their vehicles. I complained and inquire to why it was taking so long and received the response that it was coming. Being in a rush, when my car arrived, I got in it very quickly to get home, where my car was parked on a carport. Upon getting back into my car, I noticed a long scratch on the passenger side door as well as the bottom part of the door. I immediately took my car back to [redacted], Washington, D.C. Central parking and told the person on duty and he referred to himself as the event shift supervisor. He asked for my receipt and took a look at the damage. He the. Went inside the booth and marked a preparing damage sheet and the. Showed me that "the person parking the car marked the damage already." I asked to take a picture of this . He refused. The card literally has damage all along the passenger side of the car and the damage to my car is only on the passenger side door. I filed an police report to memorialized what happened.Desired Settlement: I will be filing a claim with my insurance company and expect that central parking pay for the damage they did!

Review: I originally purchased monthly parking with this company on June 16, 2013. I was billed TWICE for the same service (in an amount exceeding $445), and called their customer service number for assistance on June 18th. The customer service professional was very nice and seemed to take care of my issue, and assured me that they would refund the second charge on my account.

On June 27th, the refund still had not appeared on my debit card account. I emailed the customer service representative, who then asked for the last four digits and expiration date of the card used. I supplied this information, and did not hear back.

On June 29th, I emailed again as the refund still had not posted. The representative informed me that the refund had been processed and authorized on June 27th, nine days after my original call on the matter. I was never given an explanation as to why it took nine days, plus an additional follow up email from me, to process this refund. The response I received is as follows:

"Your refund request has been processed as of 06/27/2013. As mentioned previously, please allow up to 14 business days for your financial institution to process it. This means that it will NOT appear on the card until UP to 14 business days. There is no reason for a call or email to Central Parking regarding this matter. We have sent the funds to the bank, now it will be on your bank to release those funds to your card. We have provided you with their time frame on when those funds will be available for use. There will be no further action taken from Central Parking, since our work here is done."

With this newly found information, I contacted [redacted] bank to confirm that the above was true. They politely informed me that they have received no refund from the company, and were not 'holding back' any funds from my card. They also informed me that their policy is to release funds as quickly as possible (one to two business days, if at all) to their customers. Today, July 2nd, I still do not have a refund from this company. It has been well over two weeks since my original call.Desired Settlement: I simply wish for the refund I have been promised and to have this easy situation rectified.

Business

Response:

We have called [redacted] at his listed day-time telephone and left a message. We have also sent him an email regarding this situation and would like to hear back from him so we can take the next steps. It is important to us that we can resolve this issue.

Thank you

Review: I tried to park in the company owned lot in the beginning of February 2014 but when I put my debit card in machine it informed me it could not read my card so I left the lot and parked elsewhere. When I reviewed my bank statement it showed I was charged twice (totalling $22.00) by this company. I called the company and was informed that I would have to submit online statement along with my bank statement showing the charge which I did. I received a reply that the issue was resolved on 2/13/14 and it will take up to 7 days for my refund, I still have not received my refund and it is now 3/7/14. I have tried to contact the rep I was dealing with to find out what the problem is with my refund and I have received no response.Desired Settlement: I would like my money refunded back to my account.

Business

Response:

I emailed [redacted] this morning 3-18-14 to apologize and let her know that we will be refunding her the $22.