Central Parking System

We will be conducting an investigation into the complaint recently filed with your office complainant that you forwarded to this officeYou will receive a written response from the company representative that has been assigned to the case by 9/21/If it is determined that additional information or time is needed to respond, you will be contacted by the representative assigned to your officeIn the interim, any correspondence regarding this matter should be directed to [redacted] phone number 1- [redacted]

We will be conducting an investigation into the complaint recently filed with your office complainant that you forwarded to this officeYou will receive a written response from the company representative that has been assigned to the case by 9/21/If it is determined that additional information or time is needed to respond, you will be contacted by the representative assigned to your officeIn the interim, any correspondence regarding this matter should be directed to *** *** phone number 1-*** *** ***

From: James M*** Sent: Friday, March 17, 12:PM To: info Subject: Case ID *** Good afternoon, I received a letter from you in regards to a customer complaint In response to the complaint, I have closed to account several months
agoOur corporate office then has to officially close the accountI also removed the $amount that was statedI will attach a copy of the account history for you to send to the complainantI will also contact the corporate office directly myself to make sure no more invoices get sent out I'm sorry she had such a negative experience with our companyAnd I apologize that she felt so wronged that she had to contact yourself about itJames M*** Supervisor

We address the issue with the customer , show the pre parking survey reflecting his vehicle conditions prior we took possession of the vehicle and base on
our findings his claim was deny
*** ** ***

I had bought a vehicle in December with a warranty and extended warrantyI had taken my vehicle in for repairon the seventh day after bringing it in to their shopI have received a phone call stating my car was readyThat before I picked it up I had to show proof of the warranty also proof of insuranceI agreed and went to the shop with said paper workI showed proof of all that was asked forThe man said for us to wait a minute he had to checkHe returned saying your warranty was miscalculated on the original form, I said that they had made the agreement with the warranty and I signed it back in December so its legalHe then went and said we are changing our insurance requirements than what you have hadI asked why the policy has not changed its been the sameHe then proceeded to tell me I could not have the car back even though everything was in orderHe told me to leave and slammed the door in my faceI called the local police and they stated that because the car

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I walked aroud the car with the valet attendant present as I do every morning when I drop it off and we go over it TOGETHER and do a "walk around" TOGETHER, and everything was with the carHOWEVER, when I went back that night to pick up my car, I inspected the car with the attendant and did a "walk around" again, as we do every evening when I pick up the car, and there was something NEW, a NEW large dent on the back bumper that was NOT there in the morning when I dropped the car offThank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Central Parking System regarding complaint ID ***
***Please do not close this case because you have not heard from them
Please try and contact them againI'd appreciate it very much
Thanks
Sincerely,
*** ***

Well, there are numerous issues but I'll start with I gave them the vehicle back because they roped me into purchasing two different warranties with the vehicle like they do with everyoneI purchased them and they refused to fix anything! They refused to fix an issue I had with my transmission until days later causing me to miss work and lose moneyThey finally came after about days and towed my truck it took another days and they said that it was fixed and I had to pay dollars for the repair although anything to do with the transmission is supposed to be coveredHe said that it indirectly had something to do with the transmission meaning in his terms that it was a indirect part of the transmission and it wasn't something that was covered so I paid it and got my SUV back it then still showed signs of something with the transmission messed up again I notified someone of it and they said it was just serviced and cleared after arguing saying there was still something wrong with

Elevator is currently working; we replaced all locks, contacts, wiring and keepers to return the elevator back in service

Revdex.com:At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

I called to get a garbage disposal repair quote, the gentleman that answered stated that they did not repair garbage disposals. However according to their site it stated boldly that they repaired residential home's garbage disposals. I was calling to give buisness and I was greeted with a rude unwelcoming response.

Revdex.com:At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

Central Parking
[redacted] The worse service I ever experienced
People have absolutely no respect for others property.
Unacceptable wait lines on the way in and out.
In addition to above, damaged my vehicle And refused to provide with claim form
I would not recommend anyone to use this location.
Stay away and use a different lot

Review: Upon entering the ceral parking system lot, I immediately exited as I did not mean to enter the lot. Upon exiting, I was forced to pay 6.00 compelled by verbal and physical threats from the lot manager.Desired Settlement: I would like this manager to be fired.

Review: My guest and I parked our vehicle at this parking garage in New York City on the night of 12/**. We were told an overnight parking spot was $70. We were staying a few blocks down the street. We had to retrieve our vehicle by 11:30am on Sunday, 12/**. We arrived to the garage at 10:15am on 12/** to pick up our vehicle. When we arrived there were four people waiting for their vehicles. We paid $70, got our ticket and waited for 20 minutes before people began to asked the attendants where their cars were. The four attendants seemed more attentive towards the several cars waiting in line to park their cars rather than help us to retrieve our cars. I asked one of the attendants how long it would be and they responded with "a few minutes." We waited 10 and nothing. I asked another attendant and they said they were getting our car. Waited another 10 and nothing. People behind us were getting their cars before us. We finally asked another attendant and he said "we are working on it, I don't know which one your car is." I got angry because we kept being told "soon." He said they were working on moving cars, but there were more cars coming in, then being retrieved. 45 minutes later, our car comes out. This garage needs more attendants and is ripped off. If I am going to pay $70, I want my car in 10 minutes. Never again, will I park here.Desired Settlement: I want my $70 reimbursed. Horrible customer service, no one speaks English and it is quicker for them to say soon and take their time.

Consumer

Response:

At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

Review: The company recently built an indoor parking garage at the Port Imperial Ferry terminal that it is unable to completely sell out. This facility is next door to 3 outdoor (cheaper) parking lots also managed by the company, one of which I've been parking at for 10 years. When I tried to apply for a monthly parking pass, I was told that the outdoor lots are full and that I would have no choice but to pay the higher monthly rate for the indoor garage. The service at this indoor garage is worse than the outdoor, there is a longer walk to the ferry and it is generally a less pleasant experience. In addition, there are approximately 150 empty spaces in the outdoor lot that is supposedly "full". Until today, the outdoor lots were available to those willing to pay per day; however, this morning, despite the fact that there were several hundred empty spaces, I was turned away from my normal per day lot and forced to park in the indoor garage, which was of course more expensive.Desired Settlement: I would like to park in the outdoor lot and not be coerced into paying the higher daily/monthly rates at the inferior indoor lot simply because the company was unable to sell these more expensive spaces.

Review: I parked my car, a 2005 Subaru Forester, at Central Parking on 7/**. A parking attendant told me the battery was completely drained because "there was a light [they] couldn't shut off" when I attempted to pick the vehicle up on 7/**. An employee of Central Parking insisted on jump starting the vehicle despite my suggestion of calling [redacted]. The employee connected the jumper cables incorrectly to my vehicle sending large sparks and a huge electrical surge through the vehicle. After this, not only was my battery drained but multiple components of my vehicle were damaged. I called [redacted] now because the central parking employee had no idea what he was doing. The [redacted] responder confirmed that a jump start would no longer fix the issue. The car was towed to a local garage where is was confirmed that the battery, ignition wiring, and alternator were damaged.I have spent the last month attempting to correct this with the claims department at Central Parking Systems. They took nearly three weeks to respond to my claim and then determined that the claim was due to other mechanical failure without even knowing what was damaged. If the car drove in the garage just fine then it was not damaged when it was received. As of today, the claim adjuster, [redacted] stated that "[I] can not prove that it was specifically that incorrectly connected jump start that caused the damage". This garage is responsible for the damage. I have witness testimony that sites the car functioning perfectly normal for two days up until the jump start. The car drove 5 hours without problem just prior to parking in the garage; if the alternator had been bad, the car would not have driven that long. If the ignition wiring had been fried prior to entering the garage, I would not have been able to turn the car on to drive it to the garage. Similarly, had the battery been so severely drained or damaged prior to entering the garage, the car would not have turned on to drive it in.Desired Settlement: I would like Central Parking Systems to pay for the damages and all costs I have incurred due to their employee damaging my vehicle.

Review: On July [redacted], 2013 I parked my brand new (purchased 2 weeks earlier, 2013 Audi Q5) at that location. Upon return, there was a scratch in my car, which was then documented and reported. This complaint is not so much about the damage to my car, as it is about the way CPS handled the claim. First, in their response letter, they claimed that the damage was pre-existing. Second, when I called them twice, leaving a message each time, my calls got ignored, and I got no response. I went back to the facility and was able to obtain a copy of the entry receipt, which clearly shows that there was no damage on the car when I entered the facility. I find their way of handling damage claims disturbing: They do not give you a copy of your loss report or the entry ticket, then they claim that your damage was pre-existing and documented upon entry. Given that they have all the documents, there are only two conclusions here: Either they forge documents after the loss is reported, or it is their business practice to first claim pre-existing damage, because they know that it is hard for the customer to proof them wrong. This kind of behavior is unacceptable.Desired Settlement: Again, this is not so much about the damage to my car. It turned out that I was able to remove the scratch without big cost involved. If they would have admitted the incident, I would have not insisted on anything. However, the way they dealt with this incident is unacceptable. At this point, a monetary compensation for the time it took me to follow up on them is in order. I suggest $1000 donation to a charity of my choice.

Review: On Friday January [redacted] 2016. I was returning from my Mechanics to park my car, and I see that there is another car parked in my spot 803. I go back downstairs to tell the attendant (Eddie) that my parking spot has been taken by another car. He seemed to be half asleep and the first thing he says is "we are full". Once he realizes that I am a monthly he tells me he is sorry for the inconvenience. Tells me he has a headache and is stressed out. Told me to hold on while he got a hold of the manager "Domingo". He then passes me the phone to speak to the manager, who then goes on to tell me that unfortunately they do not know who's car that is parked in my spot 803. He tells me as a temporary resolution, I can park at 115. Tells me to go back the next day, so that he can try and figure out who's car that is and get it moved. I returned the next day to only see a warning sign paper on the car saying that he needs to move given that he was parked in the wrong spot. I went back downstairs to ask the attendant what was the status of my issue and what they were doing to solve it. Eddie then tells me that perhaps is one of the cars that park on the roof who were trying to avoid the snow storm and parked indoors and thought perhaps my spot was empty given I had not been there for over a week. Eddie calls the manager, he then tells me that he still does not know whose car that is. I asked if they could run the plates to figure out who was the owner of the car. Given that one of their policies is that we need to let them know our plate number, car type and model. He avoid the question and tells me he will try to figure it out and call me back. I then asked if they can get the car towed, he says yes but first let me figure out whose car that is. He told me don't worry about it, he will handle it. He then tells me to give him until Monday for him to fix this issue. I come back Monday night, ask the attendant who was there, a lady. To please call the manager and ask on status of issue. He tells me once the car has been moved from my spot 803, that I may return my car to my spot at any time. I then ask how was I was going to be notified when the car was moved from my spot. He told the lady to tell me that he will call me once this is resolved. I asked the lady to tell Domingo if he would like to write down my number. He says no don't worry about it he should be on the system, I then tell her that he does not have my number. My number is not in the system given that the account is under my dads name. He then told her to repeat my home address. To ask me if I lived there. I say yes, however the account is under my dads name so the number on file is probably his phone number. And since its my parking spot that having issues, not my dads , he needs to contact me. He doesn't take my phone number down he says that he will get in contact with me. To wait until he calls me. I returned to the garage today Friday January [redacted] 2016, I go back upstairs to see if spot number 803 is empty yet.I see that it is...and given that I was previously told that I can park my car back into my original spot once empty. I proceeded to do so. As I come back down the stairs, Eddie waves at me and tells me to come over. He then tells me, "Go back upstairs and move your car because you're parked in the ladies parking spot and then Points at the lady was waiting in the car". I look over and come to realize that it is the same car they supposedly didn't know whose owner it was in the first place . Without further explanation he tells me "talk to the manager". He calls Domingo, and then Domingo tells me that I am NOT found on the system and that apparently spot number 803 does not belong to me. Yet I was assigned and I've been parking there for 8 months now since May [redacted] 2015. I then tell Domingo, that he would not find me in the system because is under my dads name. He then was really Rude, and replies " well you should have started by telling me that to speed up the process in solving this issue". When clearly I tried to explain that to him a WEEK AGO when the issue happened, but he failed to want to listen to me. But yet he was able to confirm my home address back on Monday.... At this point I was already upset and frustrated, so I respond back to Domingo : well I'm sorry you failed to do your job in asking all the questions and information needed to solve this issue. The least you could have done was taking my number down to contact me directly and keep me posted. He then looks up my dads account and tells me that I'm supposed to be parking next to my dads spot. My dad spot number is 464 and that supposedly my spot was 465 now. He started rambling and complaining saying that the person previous to him taking charge, had left a whole mess and he was attempting to have everything fixed. Then tells me to park on 465, since it was my new spot. At this point I was tired of arguing so I go park my car at 465 only to find out that I would not be able to exit my car because both my dads and my car are SUVs. It would be impossible to open a door on either side of the car. Spot 464 and 465 are in between a Column and a wall. And both our cars are big for that tiny space in between the column and the wall. I go back downstairs, ask Eddie to call Domingo again, to let him know that my car does not fit. He then realizes the big mistake he did, to tell me that he will contact the lady who is now parked in 803. And ask her to move by tomorrow morning so that I can have my spot back. When just a couple days ago he tells me he does not have the persons information or contact information to move the car. Frustrated for wasting so many hours on this problem I asked if I could just keep spot number 115 and call it a day. I told him I was tired of giving him time to figure out how to move the person and what spot to give me so that to end the dillema. To let me keep spot 115, so that I wouldnt have to worry and wait for the lady to move her car. He then shouts and say "No , that's more money!" . I respond, well it's your company that made the mistake not me. I was perfectly fine the past 8 months. I ask if there was any other options, and a spot where my car fit. He said no. He told me to wait until tomorrow that he will move the lady .. going back to the same story and excuse from the beginning. Leaving me and my parking spot in the limbo.Desired Settlement: As a resolution, I would like parking spot 803 to be returned. If the Manger is unable to move the current car to another spot because of their over capacity of cars. Then Its only fair that I get to keep the temporary spot 115 I was given, as my official and final new parking spot at no extra cost. Given that it was their mistake for over booking garage. I would like the company to have this sent to me via Mail , stating the changes, confirming whether I keep spot 803 or 115. And an apology. I think also as a desired outcome, I would like for them to enforce better costumer service skills. This matter could of been handle in a more calm professional way, manager should of asked all the questions and information needed in order to solve this problem.

Review: I have two concerns regarding the Central Parking at this location:

1. I was originally signed up for automated payments, however their service failed to make this accomodation. On Saturday, March [redacted] I was informed to call to make automated payments. Today after calling, I was informed to do make this accomodation via the internet.

My bigger concern is

2. When I signed up, I signed up for their cheaper service where I would park on the roof. I was told the roof gets cleaned on days of snowy inclement weather. I am currently pregnant and on these recent days where there was snow, there continued to be ice and snow. I would notice this typically on the weekend when I usually drive my car. When addressing this to the attendant, he would tell me to address this to the weekday [redacted]. I sent an email to their customer service folks in February, and did not get any feedback in return.

The parking service is quite expensive for me at $175 a month. I have to use this service until I can find a better option. Street parking is limited in my community.Desired Settlement: As I rely on the service, I would an accomodation to be made in terms of billing. I am hoping these matters get corrected.