Central Parking System

Central Parking

[redacted] The worse service I ever experienced

People have absolutely no respect for others property.

Unacceptable wait lines on the way in and out.

In addition to above, damaged my vehicle And refused to provide with claim form

I would not recommend anyone to use this location.

Stay away and use a different lot

Review: My wife and I went into the city a little before 6am on 7/*/14 for my [redacted] appointment when we stumbled across this mentioned parking service, it was advertised and I also asked, if we arrive between 6am and 8am, up to 1pm it would be $27, and that was good, when we went back to get the car, the sign was gone and we were charged $47 or they would not release the car. Me having just come out of surgery I paid and asked who I would come to find out later was the [redacted] who was not there when we initially arrived said there was no such deal and even was very disrespectful to my wife, raising his voice and asking her "if she can read", having to hold my self back, I asked him his name and he said he did not have time to argue with me, myself having just come out of surgery just wanted to get out of there and not have my wife in an uncomfortable situation. Thankfully I found out his name by the nice gentleman who I initially meet with when I arrived.Desired Settlement: I am asking for a full refund and if not given to me, I will file a larger complaint, I am also contacting [redacted] who will also red flag your business, common courtesy goes a long way and [redacted] needs to be given a common courtesy class and realize he can not talk to people that way and also signs cannot just change on the customer.

Review: My monthly parking fee was recently increased for the 2nd time in 2 years. When I phoned the central office to complain, I was told that a reason for the increase was that other local parking garages had been surveyed and they found that other parking garages in the area were charging more for their monthly rates so they were raising their rates. This sounds like price-fixing which I always understood was illegal.Desired Settlement: 1) Central Parking Systems should cease and desist from their practice of price-fixing.2) Reversion to my prior monthly parking rate

Review: I have been a monthly customer parking at the Central Parking Systems, [redacted] garage practically one year now. Four days a week, Monday through Thursday 9am to 7pm.It is not self service. There is a valet employee that takes my car every day.I inspect my car every morning and evening with the parking attendant present, we do a complete walk around TOGETHER.Besides doing a walk-around together, I know all the little pre-existing little imperfections on my car. And after work, I dont stop anywhere, as it is late enough, I drive straight home, and park inside my house garage.On the evening of Wednesday, January **, 2014, when I went to pick up my car from the garage after work, at 7:10pm, I noticed a large dent on the back middle bumper. I showed it to the evening attendant and he gave me the cell number of the covering [redacted], [redacted].[redacted] did not answer his phone that evening, and I left him a message. I called him back the next day and I spoke with him and he said he would leave a form for me at the garage and I should fill it out and leave it with the parking attendant that evening when I leave work. So on that evening, Thursday, January **, 2014 I filled out the form and left it with the garage guy at 7:15pm.Incidentally, when [redacted] went to leave the form for me at the garage during the day on January **, he looked at the car, and spoke to his employees and he then called me at 4:40pm to tell me that 'his guys' said that the damage to my car did not happen there, that they did not do it, that they are not responsible. Well, I know for a fact that it happened there, as I said, I inspect it at drop-off AND at pick-up every time, and then I told [redacted] that his employees are not honest people. The proper thing for an employee to do is to admit they did damage to someone's car.This company is DENYING my claim. Saying it just didn't happen there, when I know for a fact that it did.Desired Settlement: replace my rear bumper -or- reimburse me monetarilythank you

Business

Response:

We address the issue with the customer , show the pre parking survey reflecting his vehicle conditions prior we took possession of the vehicle and base on

our findings his claim was deny

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I walked aroud the car with the valet attendant present as I do every morning when I drop it off and we go over it TOGETHER and do a "walk around" TOGETHER, and everything was normal with the car. HOWEVER, when I went back that night to pick up my car, I inspected the car with the attendant and did a "walk around" again, as we do every evening when I pick up the car, and there was something NEW, a NEW large dent on the back bumper that was NOT there in the morning when I dropped the car off. Thank You.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].

[redacted]Please do not close this case because you have not heard from them.

Please try and contact them again. I'd appreciate it very much.

Thanks

Sincerely,

Review: Attendant waved us into numbered parking spot in fenced lot and we were told to walk across street to pay parking fee in electronic machine located in dark area outside of parking fence. We DID PAY the $6.00 by credit card...( as another patron warned us that machine would not issue change if paid in cash)... We spoke again to parking attendant-he identified himself as the attendant- who gave us directions on where to walk to the venue from lot. We returned about two hours later and vehicle had been towed apparently -as tow company told us- because our tiny receipt was not placed on dash as the near microscopic lettering stated. This was a fenced lot. The attendant should have informed us about the tow policy since he knew were paying, knew we paid, and there were signs posted to tell you where to pay but these signs did NOT state to return to vehicle and place receipt on dash. We were then stranded with three small children in the cold and no way to get across town to get vehicle back.Desired Settlement: This is obviously a scam. This lot is collecting parking fees and then having the vehicles towed away!!!

Business

Response:

Subject: Complaint ID # [redacted]

To Whom It May Concern,

We are in receipt of the claim # [redacted] from 11/8/2013 regarding one of our parking lots located at [redacted] in [redacted] (Lot # [redacted]). The lot that is mentioned in the complaint is an unmanned automated location that is open to the public on a 24/7 365 days basis. The technology that is used on this lot has been around for many years now and is similar to that which is used by the City of Richmond for parking enforcement in and around the Richmond downtown area as well as many other parking locations.

We lease the spaces on this particular lot from the owner of the property that also has parkers that utilize the lot. To identify those that have paid on the lot the parkers must display their receipts that are issued from the machine on the vehicle’s dash. When a receipt is dispensed from the machine the first item that is at the top of the receipt indicates to “PLACE FACE UP ON DASH” in all caps as shown in this letter and in the attached example of a receipt for this location. This information is also in the 2nd largest font that is found on the receipt and the only information that is larger than this is the date and time at which the parking that has been purchased expires. In addition to indicating the need to place the receipt on the dash face up which is on the receipt there is also a sticker on the machine itself that tells the customer to “DISPLAY RECEIPT ON DASH” which is located just to the right of where the receipt that prints out is retrieved by the customer. This sticker is again in all caps as illustrated in this letter and can be seen in the attached picture from the machine itself.

Central Parking hopes that you will find by the information provided that we try very hard to make sure the customers of our lots are given the information that is needed to successfully and easily complete their transaction and park in this lot. If we can provide any additional information regarding this please let me know and we hope this complaint will be closed out as a pending issue as quickly as possible.