Central Valley Automotive, Inc.

Unfortunately, we were not successful with the removing of the credit inquiries on the subject complaintThe reason is that the inquiries were not made in errorThe subject customer signed a credit application allowing us to run their credit in order to secure financing for the vehicle that they were purchasingWe were ultimately able to secure an interest rate of 5.49% for the customer after applying for credit at multiple banksThe first credit approval that we received was in the 8-10% rangeWe sent the customer’s credit application to multiple banks so that we could secure the lowest interest rate possible which ultimately resulted 5.49% and allowed for the monthly payment to be lower. We apologize for any miscommunication that may have resulted from trying to resolve this matter. Thank you, *** ***Central Valley Automotive

Tell us why here...***,On behalf of Central Valley Automotive I apologize for the fact that your credit was run well over the number that was promised to you. There is no way that this should have happened but please understand that I will get right on granting you your wish of having
these inquiries removed. We will be reaching out to you to keep you posted on our progress. Again, we are very sorry that this happened and will work very hard to make this matter right.*** ***

After reviewing the customer issues, Central Valley Nissan has decided to reimburse the customer the $he requestedCentral
Valley Nissan apologizes for the inconvenience that Mr*** experienced and hopesthat Mr*** will entrust our dealership for his future automotive needs.Sincerely,*** ***Operations ManagerCentral Valley Automotive Group

Mrs***' vehicle was towed into our dealership and inspected at no chargeShe stated that she paid another repair shop over $to repair the water pump and thermostat for an overheating condition
After our inspection, it was determined that the previous repair facility installed the
thermostat backwards causing the coolant not to flow and the engine to over-heatWe replaced the thermostat at no charge to the customer and Mrs*** was very happyShe picked up her vehicle and we haven't heard of any issues with her concerns ever since

On March 19, 2015, I called *** at Central Valley to get an update on the progress of the removal of the inquiriesHe explained to me that the inquiries were legit and I explained that of course they were since they were ran through my credit The problem was that I was told that it was only going to be ran times Then I informed him that he already knew what the complaint was He told me that getting the inquiries removed was nearly impossibleAnd that he could not promise me anything I then told him that in a response made to the Revdex.com by a member of his company, I was assured it was going to get taken care of That is why I had originally agreed to the response He then told me that is why he had offered a couple hundred dollars worth of parts to meI then told him that had nothing to do with getting the inquiries removedAnd that I didn't need his couple hundred dollars worth of parts I never asked for them They were offered to me by him for my troubles there at Central Valley He then told me that he was going to try his best and To remember it was a difficult process I then informed him that the process was not difficult because I had a inquiry removed days ago after another company made a mistake and reran my credit within daysI called and got the inquiry removed immediatelyI informed him that I would be calling him back to see the progress He said okay. I just want was is fair and owed to meI want the inquiries removed as agreed to originallyThank you

On 3/11/16  Central Valley Automotive performed an Oil and Air Filter change and on 3/26/16  the dealership preformed the R46 Recall  Neither operations have any relation to DEF Pump.

Sent: Wednesday, June 21, 2017 3:25 PM  [redacted], [redacted] came in yesterday and choose STK# [redacted] 2017 Hyundai Santa Fe Sport VIN# [redacted] as her replacement for the vehicle in question Vin #[redacted]. She completed the transaction and received...

the replacement without any addition money out of her pocket. Please let me know if any further information is needed. Best, [redacted]Sales Manager Work: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:   have called Mr [redacted] several times with in answered conversation ..I was also told he was on Vacation for 8 Days. True as stated  I have cell phone documentation. Thank you sincerely [redacted]
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I...

am rejecting this response because: The transmission filter was not properly seated. The filter slipped into the pan causing the transmission to suck air which caused the transmission to fail. The mileage on the vehicle means nothing. About 18 years ago we had a truck in for it's first transmission service and the same thing happened. We own several trucks with 300k+ miles and still running strong. The filter caused the problem. We have an open complaint with the Bureau of Automotive Repair who just contacted us yesterday. They are just beginning the investigation and were surprised that the dealership acknowledged the filter issue as it exposes them to liability. We appreciate the dealership's honesty in that portion of the matter. While the damage should be repaired by the dealership at their cost, and the cost of the transmission service should be refunded, we will agree to put this behind us if the dealership will cover 50% of their cost, not retail. We have been told that this cost is $4425 out the door.

Revdex.com:
I have reviewed the response made by the business in reference to my concern......I have accepted because I have no other option. I believethat I was treated unfair. I was lied to. But my hands are tied by the ropes ofCentral Valley. I was born and raised in Modesto. I have many family, friends,and acquaintances here in Modesto and all around the Central Valley. If I amever asked about a  recommendation for apurchasing a vehicle I will proudly stand up and make sure that they know whatkind of service Central Valley offers…. a crappy one who is dishonest and doesnot keep to their word. They will only hear negative comments and I will spreadthe word. I have every right to make sure everybody I come in contact with knowwhat happened to me.  I guarantee that theirbusiness will never be at Central Valley. With my business of car haulingbecoming more and more successful, I will travel as far as I need to purchaseanother Dodge 3500 because I will never be back to deal with the dishonestpeople of Central Valley.[redacted] told us that he was submitting to four banks and lied. Central Valley needs to remember that in the original response they promised to remove the inquiries and did not keep to their word.My journey of getting the word out about the dishonest workers at Central Valley has just begun. [redacted]

I am rejecting this response because: The dealer has not taken appropriate measures to determine the transmission is in proper working order.

Hello:
I am [redacted] the [redacted] at Central Valley Nissan.  I spoke to the [redacted]'s yesterday about their concern.  I explained that the employee made a mistake in not
documenting that the tires were unsafe to rotate because of tread depth but he did add a recommendation to...

the RO at the bottom of the second page about said tires. He used the 
next coupon in their book as per the Maintenance company.  I apologized to the [redacted]'s for the miscommunication and reinspected the vehicle again.  
The front tires are at 3/32 and the rear are at 2/32 making them unsafe to rotate. I would be more than willing to give them another rotation credit for the future, and reassured them I would train my
employee.  That is all the further I would discuss with the customer about our internal employee followup.  I can make a note in their file about the free rotation so when they come in it will be there.
Please let me know what further I can do for them.  I did try to apologize to them about this but it seemed like they wanted more without telling me when I asked them what I could do for them.
Thank you
[redacted] 
Central Valley Nissan

Our service manager, [redacted], has called the customer two or three times and not received a call back including a call today.  Also, the customer did come into the store last week to request service records which we provided, however she did not speak to [redacted] due to him being out of the...

office. Hope this helps. [redacted]Marketing Manager

The vehicle has over 150,000 miles on it. It needs a new transmission. We will split the cost of the new transmission as a gesture of good will although it is our position that we did not cause the transmission to malfunction. Retail cost is $6,500.00, so we will pay $3,250.00 towards replacement.

Review: I took my car in for repairs because I got a notice for a recall campaign. While working with one of the Service Techs, I inquired about another known issue that customers with my year and make of car are having and I asked that they take care of it while I had the car there. Even though I felt this issue should be covered since it involves the safety of my family and the tech said it was a known issue, he said there was nothing they could do. I explained that I would like them to get it taken care of then and left. I was notified later in the day that the car was ready for pick up so after arranging a ride with my two children to get there, I go up to the Customer Service desk to sign the paperwork with [redacted]; who is not helpful nor friendly whatsoever. She hardly made eye-contact and she certainly didn't smile. I then asked her about the other issue to which she wasn't able to answer and sent me back to the service counter. I was told they did not perform the work and there was no note or mention of my inquiry. So the Tech offered to keep it overnight so they could look at it the following business day. I then mentioned to him that this issue needed to be resolved so that my car could pass smog and asked if they could smog it for me. He said yes and that the results would go straight to DMV and shouldn't have any issues. I make arrangements to come back on my lunch hour to pick up the car the next day and [redacted] is at the desk again. I spent almost $1000 and not a smile or more words spoken then "Pleas sign and initial here." I asked about the smog to which she said again she wasn't sure; I then went to the service desk where the Tech exclaimed I should go somewhere else because they are probably too expensive at Hyundai. Upon driving away, I heard a NEW electrical noise in the engine so I didn't drive away- we were told it wasn't their concern instead of someone coming out to listen and put my concern at ease. I have worked customer service for 10 years & have NEVER been treated so poorly.Desired Settlement: I would first like an apology from the manager at Modesto Hyundai for the manner in which I was treated and I would hope that by making this complaint, they would learn to treat future customers with respect. I would also like Hyundai Corp to recognize the Fuel Pump Sensor issue before another family is left stranded without knowing how much gas is in their car; this is dangerous and it needs to be addressed. Lastly, I would have liked Hyundai Modesto to Smog my car at no charge & reimburse me.

Review: I recently bought a 1997 Nissan Altima , it ran perfect and turned off and on so the same day I bought it the check engine light turned on . so I took it to a shop called H&M muffler on paradise rd. , in Modesto , they offer a free diagnosis .. The code came up ( p0705 transmission rang sensor a circut ). So I then took it to [redacted]s Transmission , down the street so they could tell me what that meant , [redacted] told me it meant ineeded a new Neutral Saftey Switch and that I could only buy that at the dealership . So I called the Nissan dealership on [redacted] and I ordered the part for $89.40 and payed $125.00 for them to install it . when I went in [redacted] asked how do I know that I need the saftey switch and I told him about me going to the shop and they told me the code so he said he was going to run another diagnosis to make sure that was the problem . I called and spoke to [redacted] he told me the car was ready but he needed to explain something to me . So I went in he said that the car is working fine but ONE cord from the switch to the transmission was burnt and he fixed what he could see , I then asked him how long would the car last he said he couldnt tell me that exactly but he had me under the empression that it wud be awhile and I also asked him was the check engine light off he said yes and I if I have anyproblems give him a call I said okay .So I drove the car less than five miles to my residence All the lights were off while I was driving so I pulled up to the house and I turned my car off and removed the key , and got picked up by a friend and went to her house for a few hours I recieved a call from a family member saying that my lights on my dash board were on my check engine light , my water light , the air bag , the battery light , and a light saying od was flashing and a couple other lights . so I came home and relized the key was turnt off the right way but the car just wouldnt turn off so I had to disconect the battery. I called the dealership and the car service part was not open sDesired Settlement: I just want my car to turn off and on like it was before the Nissan dealership touched it . ( I ran out of CHARACTERS IN THE COMPLAINT DESCRIPTION )

Business

Response:

On 2/18/2014 [redacted] brought her 1997 Nissan Altima with 161,541 miles on it in for check engine light being on and was advised by another party that the neutral safety switch was defective. We found the power wire to the neutral safety switch had no power and found a melted wire at the connector. We repaired the wire and installed the switch. We cleared the light. We also stated that the vehicle may require more wiring repairs because of the melted wires. RD # 320399

On 2/19/2014 [redacted] brought her Nissan in again with the check engine light on and the vehicle needed to be jump started. The dash lights are on with the key out of the ignition. We checked the vehicle and found many more wires melted in the harness (may have had an electrical problem melting wires causing a feed back to the system. Recommended to the customer to remove wire harness and repair since a new harness is not available anymore. The customer declined repairs at this time. The customer stated they just purchased this vehicle from a private party and they said it was in perfect shape. We advised the customer to go back to the private party and seek a resolution. RO # 320527

Review: I wanted to speak with you regarding [redacted] vehicle that was taken in for Inspection October 2015. The car model is a [redacted], and when we took it to the dealership it was denied it’s inspection, even though it still was under warranty.Desired Settlement: Resolution:

It is still there obligation to assist and provide customer service to anyone, and they should have not denied an inspection. I would like them to inspect the car since it is not working properly.

Review: I took my vehicle to the service station on 3/9 for the following reasons:-Check engine light was on-ABS light came on 3/8-Metallic, grinding sound and rolling feeling from the front axle tires primarily on the right side 3/8The service people said that there was nothing wrong with the tires or front axle and because the ABS light came off during the inspection there were no further checks. After their inspection, they fixed the following: Replaced the part for the check engine light and did an oil change.I left the dealer on 3/9 , shortly after the ABS light came back on again and the grinding/metallic sound started to occur again. On 3/10 I had the vehicle towed to the their dealer out fear that I may get into an accident. They said that wheel bearing was bad and they also noted that belts were lose and needed to replaced. Why wasnt this caught the first time during the initial inspection?The service station did poor quality work and allowed me to leave the site with a bad wheel bearing causing further damage to my truck and potentially causing me to get into an accident. The service manager demonstrated a lack of empathy, rudeness to my wife and poor customer service along with a poor job in evaluating my vehicle.Desired Settlement: - A written and public apology. That I get reimburse for half of $946 total charges since I took the vehicle to them and the service station missed significant maintenance problems causing further damage to the vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

After reviewing the customer issues, Central Valley Nissan has decided to reimburse the customer the $473.00 he requested. Central Valley Nissan apologizes for the inconvenience that Mr. [redacted] experienced and hopesthat Mr. [redacted] will entrust our dealership for his future automotive needs.Sincerely,[redacted]Operations ManagerCentral Valley Automotive Group.

Review: Took my automobile to get service. The service that needed to be done oil change and filter change Lube and tire rotation after receiving the vehicle back the tire rotation did not get done nor did they give a reason why. They said it was done I used one of my coupons for the service. The employee said that they did the service but that it wasn't done after verifying that it wasn't done they said they put it on there for they could still get paid for it. Come to find out they can't rotate the tires but still put it on the paperwork that they did for they can get paid for it. I do have both sets of paperwork on the services that we're done.Desired Settlement: How I would like it resolved is that I did not give them no money but that I used a service coupon that I received when I purchased the car. I would like my free rotation back in the form of a coupon that I can use anytime I feel. I feel that they should be in some kind of trouble for misleading their customers for services that were not rendered and getting paid for it.

Business

Response:

Hello:

I am [redacted] the [redacted] at Central Valley Nissan. I spoke to the [redacted]'s yesterday about their concern. I explained that the employee made a mistake in not

documenting that the tires were unsafe to rotate because of tread depth but he did add a recommendation to the RO at the bottom of the second page about said tires. He used the

next coupon in their book as per the Maintenance company. I apologized to the [redacted]'s for the miscommunication and reinspected the vehicle again.

The front tires are at 3/32 and the rear are at 2/32 making them unsafe to rotate. I would be more than willing to give them another rotation credit for the future, and reassured them I would train my

employee. That is all the further I would discuss with the customer about our internal employee followup. I can make a note in their file about the free rotation so when they come in it will be there.

Please let me know what further I can do for them. I did try to apologize to them about this but it seemed like they wanted more without telling me when I asked them what I could do for them.

Thank you

Central Valley Nissan