Central Valley Automotive, Inc.

Review: I recently bought a 2006 Dodge Charger on June 19, 2014. After about 4 months of owning this vehicle, I have spent over 600 in repairs for it. On top of my monthly payment of 270. As of now, the vehicle can't even be driven due to my financial situation and cant pay for the remainder of the repairs that has to be done. Before I bought the vehicle, the heater core was replaced. I was in and out of the dealership for what I thought was transmission issues multiple times within my warranty. Was told they couldn't help me & that they don't think there's any problems with my car. The hard down shifting is apparently normal. Now I am out of warranty I have had overheating issues. Took it to a shop and have now had to replace my water pump, thermostat, timing belt, tensioner, & radiator. Now I'm being told that I have something wrong with my cylinder heads. Numerous mechanics have told me that if a heater core is not replaced in time, it can cause a car to overheat and damage the cylinder heads. This car has been nothing but problems. I have called and left voice mails for the sales manager in charge and still haven't received any calls back and it's been almost two weeks. Still without a car. Still making payments.Desired Settlement: I want them to pay for ALL of the repairs.

Business

Response:

Mrs. [redacted]' vehicle was towed into our dealership and inspected at no charge. She stated that she paid another repair shop over $600.00 to repair the water pump and thermostat for an overheating condition.

After our inspection, it was determined that the previous repair facility installed the thermostat backwards causing the coolant not to flow and the engine to over-heat. We replaced the thermostat at no charge to the customer and Mrs. [redacted] was very happy. She picked up her vehicle and we haven't heard of any issues with her concerns ever since.

Review: Vehicled towed to dealer, I originally approved $110 investigative fee, was called two days later, need authorization to $270. Want refund. No est.

Vehicle was towed to dealer on Monday, May 26th. Was called by dealer, informed and authorized $110 Investigative Fee. Was called 2 days later to authorize additional fee to $270 as nothing had been found wrong so far. Was called next day and given verbal est. of $4300 plus tax to repair, suspected transmission failure. I got other estimates and had vehicle towed to another facility after I paid Dealer, Central valley $270 in Cash on 5/30/2013, vehicle was repaired for $2700 at [redacted] on 6/5/2013. Dealer states on Invoice, They suspect torque converter failure. I don't feel I should be charged for something they suspect, when it was actually a Bearing, not the Torque Converter. [redacted] gave me multiple Error Codes from Vehicle Computer, multiple failures....Dealer did not advise of any? Daimer/ Chrysler is having Re-call issues with the same Transmission I have and I have had previous transmission issues that were done under Original Warranty, but I have been told by a Lemon Law Attorney that I don't qualify, because I bought car used from Dealer.Desired Settlement: Since Dealer could not provide an Exact and Detailed Estimate or even find Actual Problem, I should not be charged so much money, I would settle for the difference between $270 and Original Est of $110 for $160 Refund, but feel I am due 100% of what I paid.

Business

Response:

Business' Initial Response

In response to the above mentioned claim, Central Valley has reimbursed the customer in full ($270.-). This will close the case against Central Valley Automotive.

Review: I APPLIED FOR AN AUTO LOAN. I WAS INFORMED BY THE SALES MANAGER AT CENTRAL VALLEY DODGE THAT THEY WERE GOING TO RUN MY CREDIT THROUGH FOUR BANKS. I ASKED BECAUSE I DIDNT WANT ALOT OF INQUIRIES ON MY CREDIT. THE SALES MANAGER TOLD ME THAT HE WAS GOING TO SUMBIT TO FOUR BANKS SO I WOULD HAVE FOUR INQUIRIES. WELL IT HAPPENS TO BE THAT IT WAS RAN TO NUMEROUS BANKS AND THROUGH ALL THREE CREDIT BUREAUS. I AM A MEMBER OF [redacted] (MONITORS YOUR CREDIT) AND WAS ABLE TO SEE THAT A TOTAL OF 16 INQUIRIES APPEAR ON MY CREDIT REPORT. I APPLIED FOR A LOAN FOR A TRAILER AND THEIR SALES MANAGER CALLED TO ASK ME A FEW QUESTIONS. SHE WANTED TO KNOW WHY I HAD SO MANY INQUIRIES ON MY CREDIT REPORT. I EXPLAINED TO HER WHAT HAD HAPPENED AT CENTRAL VALLEY DODGE AND SHE ENCOURAGED ME TO DEFEND MYSELF AND SPEAK UP FOR MYSELF. SHE INFORMED ME THAT FROM HER PROSPECTIVE IT DID NOT LOOK GOOD ON MY CREDIT. AND HAD SHE NOT SPOKEN TO ME AND HAD ME EXPLAIN MY SITUATION THEN SHE WOULD HAVE DENIED MY LOAN. I BELIEVE I WAS MISLEAD AND I WAS TREATED UNFAIRLY. I WOULD HAVE BEEN OKAY IF THE SALES MANAGER WOULD HAVE TOLD ME THAT HE HAD TO RUN IT THROUGH NUMEROUS TIMES AND THROUGH ALL THREE CREDIT BUREAUS I WOULD HAVE BEEN FINE WITH THAT BECAUSE I WOULD HAVE BEEN INFORMED. BUT NOT KNOWING IS UPSETING. I PUT MY CREDIT AND ESPECIALLY MYSELF INTO THE HANDS OF CENTRAL VALLEY DODGE BELIEVING WHAT THEY TELL ME AND COME TO FIND OUT THEY WERE DISHONEST. THAT IS NOT FAIR. THEY HAVE SO MUCH POWER OVER US AND LEAVE US FEELING HELPLESS. AS A CONSUMER, WE ALL JUST WANT TO NOT BE MADE A FOOL OF... TO BE TREATED WITH FAIRNESS.Desired Settlement: I WOULD LIKE FOR MY INQUIRIES TO BE ELIMINATED FROM MY CREDIT REPORT. I WANT ONLY THE FOUR THAT THE SALES MANAGER AT CENTRAL VALLEY DODGE TOLD ME ABOUT WHICH ARE: GOLDEN ONE, CHRYSLER, CENTRAL VALLEY DODGE, [redacted].I WOULD ALSO LIKE FOR THIS NOT TO HAPPEN TO ANYONE ELSE. IT IS NOT FAIR TO THE COMSUMER THAT WE GET INFORMATION FABRICATED TO US. ALL THEY NEED TO DO IS BE HONEST AND UPFRONT. WE (CONSUMERS) ARE THE ONES THAT PUT ALL OF OUR SELVES, OUR CREDIT, AND OUR REPUTATION ON THE LINE.

Business

Response:

Tell us why here...[redacted],On behalf of Central Valley Automotive I apologize for the fact that your credit was run well over the number that was promised to you. There is no way that this should have happened but please understand that I will get right on granting you your wish of having these inquiries removed. We will be reaching out to you to keep you posted on our progress. Again, we are very sorry that this happened and will work very hard to make this matter right.[redacted]

Consumer

Response:

On March 19, 2015, I called [redacted] at Central Valley to get an update on the progress of the removal of the inquiries. He explained to me that the inquiries were legit and I explained that of course they were since they were ran through my credit. The problem was that I was told that it was only going to be ran 4 times. Then I informed him that he already knew what the complaint was. He told me that getting the inquiries removed was nearly impossible. And that he could not promise me anything. I then told him that in a response made to the Revdex.com by a member of his company, I was assured it was going to get taken care of. That is why I had originally agreed to the response. He then told me that is why he had offered a couple hundred dollars worth of parts to me. I then told him that had nothing to do with getting the inquiries removed. And that I didn't need his couple hundred dollars worth of parts. I never asked for them. They were offered to me by him for my troubles there at Central Valley. He then told me that he was going to try his best and To remember it was a difficult process. I then informed him that the process was not difficult because I had a inquiry removed 2 days ago after another company made a mistake and reran my credit within 30 days. I called and got the inquiry removed immediately. I informed him that I would be calling him back to see the progress. He said okay. I just want was is fair and owed to me. I want the inquiries removed as agreed to originally. Thank you.

Business

Response:

Unfortunately, we were not successful with the removing of the credit inquiries on the subject complaint. The reason is that the inquiries were not made in error. The subject customer signed a credit application allowing us to run their credit in order to secure financing for the vehicle that they were purchasing. We were ultimately able to secure an interest rate of 5.49% for the customer after applying for credit at multiple banks. The first credit approval that we received was in the 8-10% range. We sent the customer’s credit application to multiple banks so that we could secure the lowest interest rate possible which ultimately resulted 5.49% and allowed for the monthly payment to be lower. We apologize for any miscommunication that may have resulted from trying to resolve this matter. Thank you, [redacted]Central Valley Automotive

Consumer

Response:

I have reviewed the response made by the business in reference to my concern......I have accepted because I have no other option. I believethat I was treated unfair. I was lied to. But my hands are tied by the ropes ofCentral Valley. I was born and raised in Modesto. I have many family, friends,and acquaintances here in Modesto and all around the Central Valley. If I amever asked about a recommendation for apurchasing a vehicle I will proudly stand up and make sure that they know whatkind of service Central Valley offers…. a crappy one who is dishonest and doesnot keep to their word. They will only hear negative comments and I will spreadthe word. I have every right to make sure everybody I come in contact with knowwhat happened to me. I guarantee that theirbusiness will never be at Central Valley. With my business of car haulingbecoming more and more successful, I will travel as far as I need to purchaseanother Dodge 3500 because I will never be back to deal with the dishonestpeople of Central Valley.[redacted] told us that he was submitting to four banks and lied. Central Valley needs to remember that in the original response they promised to remove the inquiries and did not keep to their word.My journey of getting the word out about the dishonest workers at Central Valley has just begun. [redacted]

Review: In October 2012 my wife and I leased a Hyundai Elantra. We were told during the contract signing that we could return the vehicle before the 3-year lease matured and only have to pay $400. Today we were informed by Hyundai representatives that this is not the case. Not only would we have to pay the $400, but an additional $400, plus the value difference the vehicle happens to be at the time of early return, which is currently $3200. Not only does the car not perform in fuel economy as it was advertised, but the lease deal was misrepresented.Desired Settlement: We want to do an early lease return of the vehicle and pay only the $400 early return fee we were told we'd have to when we leased it, and have that backed up in writing by Hyundai.

Business

Response:

I spoke with Mr. and Mrs. [redacted] on several occasions. We are working on taking their Hyundai Elantra on trade, and keeping payment close to the same. Payment is still not agreeable, but dealership is working with lender and customer to resolve this matter and keep customer happy. I will follow up today.

Consumer

Response:

The matter is under review. Central Valley Hyundai is trying to resolve it. Thanks.

Review: In 2007 I purchased a vehicle from Central Valley Auto during the purchase I was offered GAP Insurance which I did purchase. In 2010 someone hit me and my vehicle was totalled, There was a balance not paid for by the insurance company of a little over $2200. I contacted the GAP Insurance CO and was told that they will not pay for the vehicle since the trade in I submitted had negative value. The GAP Ins should have never been sold to me being that it was voided from the time of purchase. I am now being sued for over $4000 by the finance company. I called Central Valley Auto and asked why they sold me a contract that was not valid they had no answer but agreed they should not have sold it but refuse to settle the balance owed to the finance company. Back when the vehicle was totalled I went to the dealer and asked them to pay they said they will not and it was suggested to me to cancel my GAP insurance and get some money back for it. Clearly it is now obvious they did this knowing they were wrong in selling the GAP Ins. I would have never made the vehicle purchase if I knew the dealer lied to me. I want them to settle this balance with the finance company.Desired Settlement: I want the dealer to do what is right and pay for the amount I am being sued for since they sold me a bogus contract.

Business

Response:

I have been in communications with Mr. [redacted] and the [redacted] (###-###-####). The law office is handling the collection process. The case file number is [redacted]. I have spoken with [redacted] from their office to negotiate a lower balance. The balance at this time is $4316.16. I will hear back from [redacted] after 4:00pm today. At that time I will discuss with my manager, and Mr. [redacted] to bring a resolution to this matter.

Review: On June 30, 2009 I purchased a 2003 Jeep Grand Cherokee with the odometer reading at 58,658. A month after I purchased the car, the back window motor went out. Also within the next two years two more window motors went out. In two years of owning the car, 3 of the 4 windows in the car had 3 motors go out. But that isn't even the biggest issue. On Jan 1st 2014 I went down to car max to try and get a estimate on what they would buy my car for. When I went to meet with the sales consultant and talk about the inspection they pointed out that my jeep which miles were now reading at 93,766 were actually at according to the vin number 187,348! The consultant informed me that the people I purchased the vehicle from did what they call a "roll back" on the odometer. He also stated that the transmission was "slipping gears" which would make since because the car in actuality had 187,348 miles. On the Auto Check report it states on 10/16/2002 it was recorded at 34,000 miles and on 6/02/2009 it was recorded at 58,628 and the on our purchase date of 6/30/2009 58,648. The next recorded mileage was on 10/11/2010 when we got our first smog check on the vehicle. So Central Valley Automotive sold us a car and lied about the mileage due to the roll back on the odometer. This needs to be addressed to the public to warn them about their scams. The worst part about this story is that we paid cash for this vehicle so Central Valley made us out for fools and now my family of 4 is forced to drive a 2 door honda because we cannot afford another car.Desired Settlement: I think they owe us for what we should have got for the vehicle. Car Max could only offer us 900 because the odometer had been rolled back and because the transmission was slipping. In reality it was worth a lot more. I also want the Revdex.com to make the community aware of the situation. We are going to the dmv to address this problem. We need to be compensated for something because they completely ripped us off.

Business

Response:

In response to your Revdex.com claim against our dealership, we have enclosed

a CarFax history report showing proof that the mileage discrepancy in

question came about on or about October 12th 2012 at SpeeDee Oil

Change. This is noted on page four of history report. As you can see,

up that point, the miles were reported correctly and in a chronological

order.

If you are in need of any additional information, please feel free to call

me anytime.

Sincerely,

Operations Manager

Central Valley Automotive

###-###-####