Century 21 Travis Realty, Inc.

Dear Revdex.com: We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern. We understand the customer would like to return for a refund and be removed from collectionsThis letter confirms that the customer
was refunded for her first payment of $on October **, 2015, and her remaining bad debt of $was removed on the same day. Additionally, the customer’s account was removed from collections on January *, 2016. If the customer is not able to locate the refund, please ask her to check with her bank. As of now, we consider this complaint resolvedWe work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process in an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informed buyersWhen an order is placed, the customer will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page, as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their orderOnce the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer serviceThe customer placed her order on May **, 2015, and was given the terms and conditions, as well as the day Money Back Guarantee (MBG) when she placed the order online. Under the Guarantee, the customer has days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least days of the days, we will pay return shipping both ways and refund the product price. The customer’s package was delivered to her on May **, 2015, and her MBG ended on July **. The customers MBG was extended when she called in for a warranty exchange. This unit was delivered to her on July * and her MBG was extended until September 8. The customer did not contact us to return until December **, 2015. Since there were two orders in the customer’s account, one original order and one warranty exchange, the agent she spoke to on December **, did not notice the refund. We sincerely apologize to the customer for any inconvenience. We welcome any questions that she may have. Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistanceThank you, Julie L*** Radiancy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called before my sixty days were upThey told me I had to wait sixty days before I returned the productI called on the sixtieth dayI was told someone will call me back their was no one there to take my callNo one called me back how is that my faultAfter not getting anywhere by phone I decided to email them I got a response and they told me I was beyond my sixty daysOf course I am beyond my sixty days no one called me backThis seems to be the same complaint that a lot of others are havingI have tried over and over again to try to get a response and it's always the same thing no one is here to speak with you at the moment we will take your number and someone will call you backWhen asked to speak with a supervisor you are always told that one is not availableVery sad way of doing business I guess that why they have a -D rating and I never should have done business with them to begin with
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I will wait until late June to return it before the July *** cut-off date
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I did check with my bank, and I received the 25% refund as originally promised, within the timelines they had given me.Some fine points: I was told there would be an email advising me of the refund; the said email was never sent, but I got spammed by the company insteadAs for my later phone calls, the line kept getting cut off, which is why they have no record of my calls: I managed to speak to one person after three attempts, but got cut off when they put me on hold.Thank you for your help in getting a response
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have called the business and been issued a return merchandise #If this works out I'll be satisfied
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm done with this discussionI am not satisfied and feel this business is shady and underhanded even with all the documentation I've provided It's ridiculous they can't refund something that they keep pointing to which was NOT indicated at any point during the ordering process
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer placed herorder online and would like to return outside of our day Money BackGuarantee (MBG). Thecustomer placed her order on March *, 2015, and was given the terms
andconditions, as well as the day MBG when she placed the order online. The customer does say in her complaint thatshe was able to locate our day MBG on the website. Under the Guarantee, the customer has daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at leastdays of the days, we will return shipping both ways and refund theproduct price. The customer’s packagewas delivered to her on March **, 2015, and her MBG ended May **, 2015. The customer called on June **, to return,but at this point, she was outside of the MBG Sincethe customer is outside of the MBG, we are unable to authorize a return for arefund. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at***, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, ***
***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I appreciate receiving the check for the $320.13, the other matter is still very much unresolved. I did receive a replacement machine; in fact several and NONE of them worked. I still have a brand-new replacement Spa Touch Elite that has never worked. I called probably over times and emailed and just like in the case of the check, my emails and calls were not returned. You received a LOT of money from me, including tens of thousands in bulbs over the years. I am just out the money for a completely worthless box of plastic that won't fire. I think that my money should be returned for that. I will be more than happy to send you the broken machine
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard
operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot). We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer placed her order on May **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online. Under the Guarantee,the customer has days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to her on May **, 2015, and her MBG ends on July **, 2015. The customer has not contacted us about her order. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, ***
***RadiancyTeam

Dear
Revdex.com: We
are in receipt of your inquiry and appreciate you reaching out directly to us
to help resolve our mutual customer’s concernWe understand that the customer
believes the no!no! was only one payment of $101.66.We
work very hard to make sure that our shopper’s
experience is a good one, and we
appreciate any and all feedback. As a
standard operating procedure, we conduct an extensive review and quality
assurance process prior to a website going “live.” We maintain this process in an on-going basis
to ensure that the terms and conditions, as well as payment plans, are clearly
stated for the viewer. Our goal is to
make sure that our visitors turn into well-informed buyersWhen an
order is placed, the customer will see that the total due today is disclosed
and the payment terms (if applicable) are also disclosed. Please note that this information is provided
on the same landing page, as the page that the credit card information is
entered (please see attached screen shot).
We do this because we want our customers to see their full financial
obligation at the time (and preferably prior to) entering the credit/debit card
information and proceeding with their orderOnce
the customer has entered payment information, and has clicked through to
complete their shopping experience, the website will show that the order has
been submitted, and the customer will receive an order confirmation email with
complete details on how they can reach customer serviceThe
customer placed her order on January **, 2015, and was given the terms and
conditions, as well as the day Money Back Guarantee (MBG) when she placed
the order online. Under the Guarantee,
the customer has days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least
days of the days, we will pay return shipping both ways and refund the
product price. The
customer’s package was delivered to her on February *, 2015, and her MBG ended
on April *, 2015. On March *, her second
payment of $was taken from her card and on May **, she was put into
collections for the final payment of $101.62.
We cannot refund the customers payment of $and we cannot
authorize a return for a refund because the customer is outside of her
MBG. Additionally, we cannot remove the
customer from collections unless she pays her debt owed.We
sincerely apologize to the customer for any inconvenience. We welcome any questions that she may
have. Please feel free to contact us at ###-###-####, Monday
through Friday, between the hours of 6a to 6p (PST) for further
assistance.Thank
you,Julie
L***Radiancy
Team

DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard
operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered. We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorderThis information was sent to the customer in a previous email. Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer placed his order on September **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to him on September **, 2015, and his MBG will endNovember **, Additionally,we received our first email from the customer on September **, and responded tohim on September **. At this point, thepackage had already shipped to him. Wesincerely apologize to the customer for any inconvenience this may have caused. Wereached out to the customer today to give him instructions to return and hewill be refunded once we received his Kyrobak in the warehouse. We welcome any questions that he mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL***RadiancyTeam

DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard
operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot). We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer serviceFor reference, I haveincluded a copy of the web order page showing where the financial obligationsare disclosed Please note that theprices differ from the customers screen shot because she also ordered the NeovaBundle Thecustomer placed her order on April **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online. Under the Guarantee,the customer has days to return the unit for a refund of the purchase price. If the customer keeps the unit for at leastdays of the days, we will pay return shipping both ways and refund theproduct price. Thecustomer’s package was delivered to her on April **, 2015, and her MBG ended onJune **, 2015. The customer also filed achargeback on June ** that was found in our favor. At this point we cannot authorize a returnfor a refund because the customer is outside of her MBG. Additionally, we cannot remove the customerfrom collections unless she pays her debt owed or returns the product to us. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL***RadiancyTeam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The second part of that email did not exist on the email I received... addtionally if you click on the link at the top of that email -->  "[redacted]" [redacted] [redacted]There is NO reference to final sales anywhere... and the confirmation ORDER email (attached) does not state this was a final sale nor is there any comment to final sales on their return policy posted on their website.   
 Additionally, if you add the product to the cart and apply the promo code, NO WHERE does it say all sales are final??  (Attached .jpg)So again I ask... where is it documented that if you purchase something at a discounted rate that you cannot return the item that they adamantly advertise you can return within 30 days no questions asked?? 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear
Revdex.com:We
are writing concerning the customer's complaint. We understand the rubber band
has slipped off the no!no! and the customer would like a warranty exchange
because the unit does not work.  As a
courtesy, we will be happy to send the customer a one-time warranty...

exchange,
even though her warranty ended in 2013. 
We have attempted to contact the customer and have not been able to
reach her.  Please have this customer
contact us at the number below. We would like to discuss the warranty exchange
process with her.Additionally,
the customer indicated in her complaint that her no!no! was used on a daily
basis by more than one member of her family. 
We are very happy to hear that the customer likes the no!no! and would
appreciate it if the customer would email us a testimonial regarding this.  Please ask the customer to send the
testimonial to [redacted] and please ask her to also include a statement
saying that she authorizes us to use her email as a testimonial.Please
have the customer contact us at ###-###-####, Monday through Friday,
between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm
(PST) for further assistance. Thank
you,Julie
L[redacted]Radiancy
Team

Revdex.com:
I placed a call to the telephone number listed in the response from No!No!,###-###-#### and spoke with Customer Service Representative, Mike. I explained the issues surrounding this complaint. Mike confirmed that my name was indeed removed from Collections and that the matter was closed on 9/**/15. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to thank the Revdex.com for their assistance in resolving this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I received the replacement Unit and it makes the same clunking noise.  I would like to return it now for a refund.  I do not wish to wait for the special return window of 45-60 days when I can get a free return label.  Please consider granting a free return label.  Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Because I am still out almost $20,000.  I am assuming it is somehow illegal to just take that kind of money, deliver a defective product and refuse to acknowledge it in any way.  I am hoping that somehow this can be resolved.  I really don't know what to do or what to say. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com: We understand that the customer’s father-in-law ordered the product and believes the unit does not work for him.  The order was placed on August **, 2015, and was delivered on August **, 2015.  Under the Money Back Guarantee (MBG), the customer has 60 days...

to return the unit for a refund of the purchase price.  If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price.  The customer’s MBG ended in October 2015. For reference, I have attached a sample packing slip explaining the MBG. Additionally, the complaint mentions that our customer service line was contacted, but we were unable to locate a call.  We sincerely apologize to the customer; however, we cannot authorize a return for a refund at this point because he is outside of the MBG.  Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance.  Thank You, Julie L[redacted] Radiancy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm in receipt of the response from Radiancy. I appreciate the company attaching the payment history since I no longer have the receipt from the sale of this item; however, I was unable to open the attachment for review. My goal is not to argue how many times the total cost is displayed when purchasing this item. When purchasing any items online I routinely check the information provided several time to avoid any issues. I'm not sure how I would or could have missed a $300.00 charge if the information is outlined on the payment page, but this may have been the case. She indicated that I placed another charge with their company and it was found to be in their favor. As stated in my initial complaint, I thought that the payment for this device was $157.59. When I found a $101.00 dollar charge on my credit card, I immediately contacted the credit card company since I didn't authorize this charge. An investigation was completed, I spoke with someone from the credit card company and the case was closed. I thought this was resolved until I received mail stating that I was sent to collections for the past due amount of $101.00. I completely understand the return policy of 60 days and noted in my initial complaint that I was aware that this time frame had passed. This company has received $258.00. I stated that I wasn't asking for a monetary refund, I was requesting that they allow me to return the No!No!, which was minimally used and ask that my name be removed from the collections company. I'M NOT ASKING FOR A REFUND! THIS DEVICE IS NOT WORTH TWO CENTS LET ALONE $300.00. If this company wants to provide it's customers with a positive experience, I'm respectfully requesting the following:
Accept the return of the No!No! even though the 60 day return policy has passed. The device was minimally used and the only portion of the contents used were the No!No! and the large head. Once the item is returned, have my name removed from the Collection company to avoid negatively impacting my credit score;Keep the $258.00 received for this item. Again, I'm not asking for a refund!!Thank you! [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]