Century 21 Travis Realty, Inc.

Dear
Revdex.com: We
are in receipt of your inquiry and appreciate you reaching out directly to us
to help resolve our mutual customer’s concern. We understand that the customer
believes the no!no! was only one payment of $101.66.The
customer placed her order on January **, 2015, and was given the terms and
conditions, as well as the 60 day Money Back Guarantee (MBG) when she placed
the order online.  Please note that the
price of the no!no! online today is not the same as it was in January. The
customer’s package was delivered to her on February *, 2015, and her MBG ended
on April *, 2015.  On March *, her second
payment of $101.62 was taken from her card and on May **, she was put into
collections for the final payment of $101.62. 
We cannot refund the customers payment of $101.62 and we cannot
authorize a return for a refund because the customer is outside of her
MBG.  Additionally, we cannot remove the
customer from collections unless she pays her debt owed.For
reference, we have attached the screen shot of the payment screen.  Under the section titled “Shopping Basket”,
it specifically says that the no!no! is three payments.  We have also attached a screen shot of the
customers payment screen in our system. 
We are unable to charge her card as her card was declined when we tried
to charge her on April *.We
sincerely apologize to the customer for any inconvenience.  We welcome any questions that she may
have.  Please feel free to contact us at ###-###-####, Monday
through Friday, between the hours of 6a to 6p (PST) for further
assistance.Thank
you,Julie
L[redacted]Radiancy
Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This was a christmas present from my step mother I still have the device which I have only used a handful of times and she ordered it through NO!NO! online. Since I do not have the information as to which it was purchased what else can be done cause this is JUNK!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:   We are writing in response to the customer’s complaint.  We understand that the customer would like to return outside of our 60 day Money Back Guarantee (MBG).   The customer placed her order on September **, 2015, online and was given the terms and...

conditions of the MBG when she placed the order.  Her package was delivered to her address on file on September **, 20** and her MBG ended on November **, 2015.  Under the MBG, the customer has 60 days to return the unit for a refund of the purchase price.  If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price.    The customer contacted us on October * and spoke to a customer service agent.  The agent helped her use the unit and the customer agreed to keep using until her MBG was over.  The customer did not contact us to return until November **, 2015, which was outside of the MBG.  At this point, we cannot authorize a return for a refund.   As a point of information, the customer spoke to a customer service agent each time she called in.  We do not have a receptionist who answers calls.   We sincerely apologize to the customer for any inconvenience.  We welcome any questions that she may have.  Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.   Thank you,   Julie L[redacted] Radiancy Team