Century 21

I am the tenant in a unit (Marina Residences) managed for both for rental and sale by Century 21 Benowa.

This agent after specific verbal instructions from me about the limit on the number of people to be brought through the unit for inspection, provided entry notice for 2 people to inspect the apartment.

- He brought 15 people through the apartment to inspect. This is in breach of the RTA RULES.
- He left these people alone in my apartment as he went to get another person to bring them through.
- After all 15 people had left I asked him to leave but he refused wanting to argue the point and tell me about more inspections.
- He continually refused to leave.

I asked the onsite manager to come to my assistance.

This agent was and is rude, very rude, aggressive, to the onsite manager and assaulted then him, and still refused to leave my apartment when told to do so by me and the onsite manager. He kicked my furniture (dining chair) twice, scared my blind cat which I had to retrieve hiding in a dark corner.

I do not want this agent anywhere near my property. I don't want this agency, Century 21 to have anything to do with me or my property. They are not to enter my property again.

This agent called his brother to come over, He came over threatening to write to all owners in my building trying to take the owners off the manager who came to my assistance. That is very unprofessional and very unethical.

This really does leave a bad name for Century 21.

Kathryn O’Brien

Revdex.com, Please apologize to [redacted] Unfortunately packing errors do happen occasionally in our busy stores The store follow up should have been better when she called and we appreciate the time she took to highlight the problem We credited [redacted] 's account today (8-*-14) for the $item Sincerely, [redacted]

From: [redacted] Date: Sun, Mar 6, at 7:PMSubject: Ron Baron Building and RemodelingID number [redacted] - Home owner was contacted on February 21, a message was left on answering machine Floor would be jack hammered out and new floor will be replaced to the section The boyfriend returned called on 2/22/and he was told same as above once the weather breaksThis was the entire phone conversationWill contact the Revdex.com on completion of this.Ron Baron Building and Remodeling###-###-####

Revdex.com, Our reputation is everything and we are disappointed [redacted] was disappointed with the value of her purchase We worked carefully with our Buyer, who confirmed the correct MSRP was used on the price ticket on this particular item The price tickets are set when we purchase the merchandise not continuously monitored and updated if the vendor decides to start marking items down deep into the seasonWe also went to [redacted] ***’s website and saw the jacket is being sold for $but clearly advertised the current price is a marked down price of 40% off the original price of $(note: even higher the MSRP we used) I will attempt to attach a photo of what we found on the [redacted] website to confirm Once again we apologize for the misunderstanding but deny we advertise falsely Sincerely, [redacted]

Jasmine,Robert W [redacted] spoke to the home owner today he said everything is fine. And we did not go out and service them because we were overloaded with calls and AHS re-dispatched and another company was sent by AHS. Tim said that someone stole the Freon out of the unit? We also spoke to AHS... contractor relations they do not have a complaint nor do they have any other information about their insured.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

This letter is in response to your Referenced letter and the Complaint registeredMy agent (Seller's agent) did respond to the complainant through their Buyer's agent on May 16, That email is attached to this letter.As an additional response to this complaint I would like it known that the
seller of the property physically lived there over two years and completed the required *** Property Disclosure Statement with no apparent defects knownThe property was offered for sale October and remained on the market until the contract with the complainant was ratified April, During the listing period the home was viewed by many prospective purchasers and their real estate agentsAlso in March a Broker's Open House was held and in all the feedback received there was never mentioned a water issue or moldy Smell noticed in the basementThe spring of this year brought many rainstorms to this property and never was moisture in the house noted by anyone.The perception of the complainant is that my agent cleaned the carpet two times which led her to believe the cleaning was to remove water that leaked into the basement bedroomThe first cleaning was a complete vacuum of the basementMoisture was noted in a door way and was attempted to be dried with paper towelsMy agent thought someone must have spilled water! The next day during the home inspection the buyers, buyer's agent, and their home inspector noticed the damp spot in the doorway carpet and called my agent to question itMy agent advised them that she had noticed the water the day before and not finding a source, attempted to dry it with paper towelsThe buyer's agent remarked; that they had not found any other evidence of water on the ceiling, walls or floor either So the water spill was probably what happenedThere was no mention of a moisture problem on the home inspection report.Prior to the final walk through my agent was at the home to give the whole house a final cleaning in preparation for a last visit by the seller and again vacuumed the basementIt should be noted that the property received heavy amounts of rainfall over the weekend before the final walk throughThe final walk through was completed by the buyers and no discrepancies were noted Three days following settlement the complainant's letter was received and responded to with the attachedI hope this clarifies your and the complainant's concernThank you for allowing me to respond.Sincerely,LuVerne B***
***

As per my conversation with Bob the homeowner received from AHS and there is a new AC unit on his houseI do not know how we are at faultIf we were at fault how come AHS has nothing on file nor were we contacted AHS contractor relations contact *** Her name is GailIf he received money and there is a new AC system what does he want from us

the fact is Degree did nothing to solve the broken acBecause of their behavior I had to spend two weeks more without ac in the middle of the summer I had to go outside of AHS and Degree and pay for a separate vendor to get an analysis of a leaking coil and pay them to fix the ac. ,Again Degree had NOTHING to do with fixing the ac, they caused a delay that eventually cost me money

This letter is in response to your Referenced letter.I acknowledge that you have received a copy of the Buyer's Residential Sales Contract Dated 04/06/for the sale of *** *** *** *** ***Please direct your attention to the following items of the Contract: Page of 16, Paragraph 7, where it is written "that Seller makes no representations or warranties Concerning the physical condition of the Property and to sell the Property "as is", except as otherwise provided in this Contract." The *** *** Property Disclosure is attached as an addendum to this contract and was signed by Seller and BuyersPage of 16, Paragraph The Buyers did make this contract contingent on a home inspection which Was Completed with no discrepancies of Water intrusion notedThe last paragraph states again "the Property, including electrical, plumbing, existing appliances, heating, air conditioning, equipment and fixtures shall convey in its condition as of the date specified above, (home inspection date) Page of 16, Paragraph DAviaGE OR LOSS "The risk of damage or loss to the Property by fire, act of God, or other casualty remains with Seller until the execution and delivery of the deed of conveyance to Buyer at Settlement." Page of 16, Paragraph AProperty Condition and Paragraph DBrokerWhich limit a Broker's area of responsibility.Thank you for allowing me to respond

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
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I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
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** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
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I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
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This letter is in response to your Referenced letter and the Complaint registeredMy agent (Seller's agent) did respond to the complainant through their Buyer's agent on May 16, That email is attached to this letter.As an additional response to this complaint I would like it known that the
seller of the property physically lived there over two years and completed the required ***? Property Disclosure Statement with no apparent defects knownThe property was offered for sale October and remained on the market until the contract with the complainant was ratified April, During the listing period the home was viewed by many prospective purchasers and their real estate agentsAlso in March a Broker's Open House was held and in all the feedback received there was never mentioned a water issue or moldy Smell noticed in the basementThe spring of this year brought many rainstorms to this property and never was moisture in the house noted by anyone.The perception of the complainant is that my agent cleaned the carpet two times which led her to believe the cleaning was to remove water that leaked into the basement bedroomThe first cleaning was a complete vacuum of the basementMoisture was noted in a door way and was attempted to be dried with paper towelsMy agent thought someone must have spilled water! The next day during the home inspection the buyers, buyer's agent, and their home inspector noticed the damp spot in the doorway carpet and called my agent to question itMy agent advised them that she had noticed the water the day before and not finding a source, attempted to dry it with paper towelsThe buyer's agent remarked; that they had not found any other evidence of water on the ceiling, walls or floor either So the water spill was probably what happenedThere was no mention of a moisture problem on the home inspection report.Prior to the final walk through my agent was at the home to give the whole house a final cleaning in preparation for a last visit by the seller and again vacuumed the basementIt should be noted that the? property received heavy amounts of rainfall over the weekend before the final walk throughThe final walk through was completed by the buyers and no discrepancies were noted Three days following settlement the complainant's letter was received and responded to with the attachedI hope this clarifies your and the complainant's concernThank you for allowing me to respond.Sincerely,LuVerne B***
***

This letter is in response to your Referenced letter.I acknowledge that you have received a copy of the Buyer's Residential Sales Contract Dated 04/06/2017 for the sale of [redacted]Please direct your attention to the following items of the Contract: Page 3 of 16, Paragraph 7, where it is written "that Seller makes no representations or warranties Concerning the physical condition of the Property and to sell the Property "as is", except as otherwise provided in this Contract." The [redacted] Property Disclosure is attached as an addendum to this contract and was signed by Seller and Buyers. Page 7 of 16, Paragraph 10. The Buyers did make this contract contingent on a home inspection which Was Completed with no discrepancies of Water intrusion noted. The last paragraph states again "the Property, including electrical, plumbing, existing appliances, heating, air conditioning, equipment and fixtures shall convey in its AS-IS condition as of the date specified above, (home inspection date) Page 9 of 16, Paragraph 21 DAviaGE OR LOSS "The risk of damage or loss to the Property by fire, act of God, or other casualty remains with Seller until the execution and delivery of the deed of conveyance to Buyer at Settlement." Page 12 of 16, Paragraph 31 A. Property Condition and Paragraph 31 D. Broker. Which limit a Broker's area of responsibility.Thank you for allowing me to respond.

Jasmine,Robert W[redacted] spoke to the home owner today he said everything is fine. And we did not go out and service them because we were overloaded with calls and AHS re-dispatched and another company was sent by AHS. Tim said that someone stole the Freon out of the unit? We also spoke to AHS...

contractor relations they do not have a complaint nor do they have any other information about their insured.

From: [redacted]Date: Sun, Mar 6, 2016 at 7:56 PMSubject: Ron Baron Building and RemodelingID number [redacted] - Home owner was contacted on February 21, 2016 a message was left on answering machine.  Floor would be jack hammered out and new floor will be replaced...

to the section.  The boyfriend returned called on 2/22/2016 and he was told same as above once the weather breaks. This was the entire phone conversation. Will contact the Revdex.com on completion of this.Ron Baron Building and Remodeling###-###-####

June 6, 2014
Dear Sir or Madam:In response to the customer’s statements you provided to our office. I, [redacted], an agent with Century 21 [redacted] Realty, did write an offer for **. [redacted] that was accepted - seller for the above mentioned address.When found out...

during the transaction and prior to settlement that tenants still occupied the property and that the seller was in the middle of having the holdover tenants removed through court action.The buyers, [redacted] and co-owner [redacted]’s loan were approved before the tenants had moved out. The seller/ listing agent, [redacted] of [redacted] Reallty, said that she did not want to close on the property until the holdover tenants either moved out or were evicted.Prior to closing, which was on October 4 2013, [redacted], Realtor [redacted], and myself had a conference call and spoke about the status of the up and coming court date the seller has, the status of the buyer’s loan approval, and settlement.  [redacted] was adamant that we wanted to settle under the terms of the purchase contact as soon as possible even if the existing tenants had not yet moved. Based on our conversation, the seller agreed to settle with the buyer and would assist with having the holdover tenants removed. On October 4, 2013 the settlement was completed and the seller/listing agent, [redacted], gave **. [redacted] a check for $1,200 to assist with his 1st month’s mortgage (November 1, 2013) anticipating the tenants were going to be out by then.
I did not attend the court hearing, which was on October 25th 2013 however was told that the judge threw out the process because [redacted] did not still the property anymore and there was a lease in place. The judge insisted that the eviction process must start over.**. [redacted] then had hired an independent person to help with the eviction process who was referred to him by [redacted] and the eviction did not happen until April 17th 2014.I stayed in contact with **. [redacted] and also met with him at the property on February 23, 2014 to walk thru, pick up mail, and to see the condition of the house. **. [redacted] states that we would not provide him a copy of the contract - this is not factual, we provided him copies and if he and asked for additional we certainly would have provided those as well. **. [redacted] also did not ever personally e-mail us. And if and when he would call we were aiways quite willing to speak with him. However, he and his chosen professional were handling the eviction process. We did not speak frequently because it was our understanding that **. [redacted] was out of the country. I did however meet with his mother and sister during the eviction.
It is true that the eviction process did take much longer than anyone had anticipated. However, all the Realtors involved in the transaction advised **. [redacted] to wait and settle after the property was vacant, however, **. [redacted] was the one who insisted on settling in October since his loan had been approved and wanted the deal completed.Century 21 [redacted] Realty was the selling company, we did not own or manage the property. We also had No control over the existing tenant or the eviction process.I have spoken to Realtor and former owner, [redacted] and **. [redacted] since the eviction and [redacted] has only agreed to have a window repaired along with a plumbing leak at one of the bathrooms. Those repairs have not been made. **. [redacted] told me that based on the conversation he had with [redacted] prior to settlement and at the court hearings that she would assist him until the holdover tenants were out and that she hasn’t keep her word. [redacted] is a Realtor who works for [redacted] Realty and we have no control over her actions. She also told me that she prefers not to speak to **. [redacted] nor take any of his calls.

Review: In February of 2011, My husband and I purchased a home that was listed for sale through Century 21. The following year, we had numerous people who would pull in our driveway and pull out, people who drive back and forth past our home, and even one day a gentleman walk around our yard. We were informed that our home was on century 21's website for sale. I contacted the company and was advised it would be removed. I was told that the agent who listed our home, left the company and never finished the paperwork to remove it.(which was not true) Our house become for sale 2 more times. Each time, the person I spoke with said the same story and removed it. Now today, May 6, 2014, Our home is again for sale on Century 21's site.We figured it out after numerous drive bys, cars parking on the road in front of our home and staring, and yes 1 lone gentleman coming to my door. I put my address in the search bar low and behold there is my house) I contacted the Century 21 again and got the same story. I asked for a manager. I spoke with [redacted] - owner asked her to please remove my home from their website. I also advised her courtesy of their company listing my home that it is now also on numerous other sites. I was advised she would remove my home but that it was "computer generated" and might appear again, to call again. Now 5 hours later it's still on their site. I would like my home taken off their site immediately or at least marked sold not sale pending so people will stop driving back and forth and stop pulling in my driveway. I want pictures of the inside of my home off the internet. Somehow the "computer" that she says is generating this listing on its own is getting the information to list so I don't know how my listing can't be removed!Desired Settlement: Please have them take my home off their website for sale. If they would remove my home off their site then the other sites who get their information from them will then remove it as well. I want someone to please stop it from reappearing so my 7 year old does not think we are getting rid of his house when people mention it. I want an explaination as to why this keeps happening (this is the third time) and something from them stating that it will not happen again.

Review: My wife and I put a $500 downpayment on a lot on [redacted] on which we had planned to build a house.The purchase of the lot we made contingent on the sale of a house my wife owned.We were told by [redacted],the real estate agent for Century21,that we could get our $500 deposit back if the sale of my wife's house fell through which it did.We notified [redacted] that the sale of my wife's house did fall through and as a result we were requesting our $500 back.We filled out all necessary paperwork and [redacted] told us all he would have to do is get the owner of the lot on [redacted] to sign the paper and then he could give us our $500.We've talked to [redacted] on numerous occasions about this with no resolution.We talked to [redacted],the office manager,and he reassured us he would send a letter to the owner of the lot about our refund.It's been over 2 weeks and we have yet to hear from [redacted] or receive our $500 refund.It's been 6 months since we notified Century21 that my wife's house did not sell and that we wanted our $500 back.Desired Settlement: We want a check for $500 within the next 10 days.

Business

Response:

Dear Mr. [redacted]

Review: [redacted], real estate agent –Century 21 realty sold me a home on October 4, 2014 with a tenant holding an existing lease on the property. I was under the impression the man was going to be out by the 25th of October and the seller, also realtor- [redacted] realty, agreed to pay until the he was out and she paid for the first month of October.

The judge dismissed her eviction case, because of a lease agreement with tenant. Despite numerous attempts over the past 6 months communicate with [redacted] and his broker for resolve only to be ignored. He has not responded to any emails at all. He has not honored any of my requests regarding the tenant in the property and not in the contract. And says he cannot provide us with the final copy of the contract, says he has no funds and can't address these additional cost and blames the Seller/Listing agent for the deception.

I have since paid the mortgage for 6 months $1200.00 while having to lease other living quarters.

I finally got this man out of the house on April 17, 2014. As of now either [redacted] realty or Century 21 has responded to my pleas for help.

After reviewing what appears the contract from [redacted]...there are numerous errors and omissions, no contingencies for the tenant situation, changes in the loan amount or the actually correct buyers. There are no attached addendums to the contract to address any of these things. The contract is fraudulent and Century 21 is not commenting.Desired Settlement: I want to be reinbursed for the months the tenant was in the home as well as loss of use of the property, storage, additional eviction cost and any move out damages and clean-up charges from the tenants occupancy. I would also like to be reinbursed for any legal fees involved with this matter, if it goes that far.

Ultimatly, we just want to be made whole so that we can recover from his financial hit.

Business

Response:

June 6, 2014Dear Sir or Madam:In response to the customer’s statements you provided to our office. I, [redacted], an agent with Century 21 [redacted] Realty, did write an offer for **. [redacted] that was accepted - seller for the above mentioned address.When found out during the transaction and prior to settlement that tenants still occupied the property and that the seller was in the middle of having the holdover tenants removed through court action.The buyers, [redacted] and co-owner [redacted]’s loan were approved before the tenants had moved out. The seller/ listing agent, [redacted] of [redacted] Reallty, said that she did not want to close on the property until the holdover tenants either moved out or were evicted.Prior to closing, which was on October 4 2013, [redacted], Realtor [redacted], and myself had a conference call and spoke about the status of the up and coming court date the seller has, the status of the buyer’s loan approval, and settlement. [redacted] was adamant that we wanted to settle under the terms of the purchase contact as soon as possible even if the existing tenants had not yet moved. Based on our conversation, the seller agreed to settle with the buyer and would assist with having the holdover tenants removed. On October 4, 2013 the settlement was completed and the seller/listing agent, [redacted], gave **. [redacted] a check for $1,200 to assist with his 1st month’s mortgage (November 1, 2013) anticipating the tenants were going to be out by then.I did not attend the court hearing, which was on October 25th 2013 however was told that the judge threw out the process because [redacted] did not still the property anymore and there was a lease in place. The judge insisted that the eviction process must start over.**. [redacted] then had hired an independent person to help with the eviction process who was referred to him by [redacted] and the eviction did not happen until April 17th 2014.I stayed in contact with **. [redacted] and also met with him at the property on February 23, 2014 to walk thru, pick up mail, and to see the condition of the house. **. [redacted] states that we would not provide him a copy of the contract - this is not factual, we provided him copies and if he and asked for additional we certainly would have provided those as well. **. [redacted] also did not ever personally e-mail us. And if and when he would call we were aiways quite willing to speak with him. However, he and his chosen professional were handling the eviction process. We did not speak frequently because it was our understanding that **. [redacted] was out of the country. I did however meet with his mother and sister during the eviction.It is true that the eviction process did take much longer than anyone had anticipated. However, all the Realtors involved in the transaction advised **. [redacted] to wait and settle after the property was vacant, however, **. [redacted] was the one who insisted on settling in October since his loan had been approved and wanted the deal completed.Century 21 [redacted] Realty was the selling company, we did not own or manage the property. We also had No control over the existing tenant or the eviction process.I have spoken to Realtor and former owner, [redacted] and **. [redacted] since the eviction and [redacted] has only agreed to have a window repaired along with a plumbing leak at one of the bathrooms. Those repairs have not been made. **. [redacted] told me that based on the conversation he had with [redacted] prior to settlement and at the court hearings that she would assist him until the holdover tenants were out and that she hasn’t keep her word. [redacted] is a Realtor who works for [redacted] Realty and we have no control over her actions. She also told me that she prefers not to speak to **. [redacted] nor take any of his calls.