Century 21

Review: My wife and I put a $500 downpayment on a lot on [redacted] on which we had planned to build a house.The purchase of the lot we made contingent on the sale of a house my wife owned.We were told by [redacted],the real estate agent for Century21,that we could get our $500 deposit back if the sale of my wife's house fell through which it did.We notified [redacted] that the sale of my wife's house did fall through and as a result we were requesting our $500 back.We filled out all necessary paperwork and [redacted] told us all he would have to do is get the owner of the lot on [redacted] to sign the paper and then he could give us our $500.We've talked to [redacted] on numerous occasions about this with no resolution.We talked to [redacted],the office manager,and he reassured us he would send a letter to the owner of the lot about our refund.It's been over 2 weeks and we have yet to hear from [redacted] or receive our $500 refund.It's been 6 months since we notified Century21 that my wife's house did not sell and that we wanted our $500 back.Desired Settlement: We want a check for $500 within the next 10 days.

Business

Response:

Dear Mr. [redacted]

Review: [redacted], real estate agent –Century 21 realty sold me a home on October 4, 2014 with a tenant holding an existing lease on the property. I was under the impression the man was going to be out by the 25th of October and the seller, also realtor- [redacted] realty, agreed to pay until the he was out and she paid for the first month of October.

The judge dismissed her eviction case, because of a lease agreement with tenant. Despite numerous attempts over the past 6 months communicate with [redacted] and his broker for resolve only to be ignored. He has not responded to any emails at all. He has not honored any of my requests regarding the tenant in the property and not in the contract. And says he cannot provide us with the final copy of the contract, says he has no funds and can't address these additional cost and blames the Seller/Listing agent for the deception.

I have since paid the mortgage for 6 months $1200.00 while having to lease other living quarters.

I finally got this man out of the house on April 17, 2014. As of now either [redacted] realty or Century 21 has responded to my pleas for help.

After reviewing what appears the contract from [redacted]...there are numerous errors and omissions, no contingencies for the tenant situation, changes in the loan amount or the actually correct buyers. There are no attached addendums to the contract to address any of these things. The contract is fraudulent and Century 21 is not commenting.Desired Settlement: I want to be reinbursed for the months the tenant was in the home as well as loss of use of the property, storage, additional eviction cost and any move out damages and clean-up charges from the tenants occupancy. I would also like to be reinbursed for any legal fees involved with this matter, if it goes that far.

Ultimatly, we just want to be made whole so that we can recover from his financial hit.

Business

Response:

June 6, 2014Dear Sir or Madam:In response to the customer’s statements you provided to our office. I, [redacted], an agent with Century 21 [redacted] Realty, did write an offer for **. [redacted] that was accepted - seller for the above mentioned address.When found out during the transaction and prior to settlement that tenants still occupied the property and that the seller was in the middle of having the holdover tenants removed through court action.The buyers, [redacted] and co-owner [redacted]’s loan were approved before the tenants had moved out. The seller/ listing agent, [redacted] of [redacted] Reallty, said that she did not want to close on the property until the holdover tenants either moved out or were evicted.Prior to closing, which was on October 4 2013, [redacted], Realtor [redacted], and myself had a conference call and spoke about the status of the up and coming court date the seller has, the status of the buyer’s loan approval, and settlement. [redacted] was adamant that we wanted to settle under the terms of the purchase contact as soon as possible even if the existing tenants had not yet moved. Based on our conversation, the seller agreed to settle with the buyer and would assist with having the holdover tenants removed. On October 4, 2013 the settlement was completed and the seller/listing agent, [redacted], gave **. [redacted] a check for $1,200 to assist with his 1st month’s mortgage (November 1, 2013) anticipating the tenants were going to be out by then.I did not attend the court hearing, which was on October 25th 2013 however was told that the judge threw out the process because [redacted] did not still the property anymore and there was a lease in place. The judge insisted that the eviction process must start over.**. [redacted] then had hired an independent person to help with the eviction process who was referred to him by [redacted] and the eviction did not happen until April 17th 2014.I stayed in contact with **. [redacted] and also met with him at the property on February 23, 2014 to walk thru, pick up mail, and to see the condition of the house. **. [redacted] states that we would not provide him a copy of the contract - this is not factual, we provided him copies and if he and asked for additional we certainly would have provided those as well. **. [redacted] also did not ever personally e-mail us. And if and when he would call we were aiways quite willing to speak with him. However, he and his chosen professional were handling the eviction process. We did not speak frequently because it was our understanding that **. [redacted] was out of the country. I did however meet with his mother and sister during the eviction.It is true that the eviction process did take much longer than anyone had anticipated. However, all the Realtors involved in the transaction advised **. [redacted] to wait and settle after the property was vacant, however, **. [redacted] was the one who insisted on settling in October since his loan had been approved and wanted the deal completed.Century 21 [redacted] Realty was the selling company, we did not own or manage the property. We also had No control over the existing tenant or the eviction process.I have spoken to Realtor and former owner, [redacted] and **. [redacted] since the eviction and [redacted] has only agreed to have a window repaired along with a plumbing leak at one of the bathrooms. Those repairs have not been made. **. [redacted] told me that based on the conversation he had with [redacted] prior to settlement and at the court hearings that she would assist him until the holdover tenants were out and that she hasn’t keep her word. [redacted] is a Realtor who works for [redacted] Realty and we have no control over her actions. She also told me that she prefers not to speak to **. [redacted] nor take any of his calls.