CenturyLink

I have reviewed the RevDex.com Complaint from *** regarding a possible fraud account in their nameI would be happy to further assist with this dispute if the customer could please provide me with the CenturyLink account number associated with this collections notice
Sincerely,Mr.***

Complaint: ***
I am rejecting this response because:This is unacceptableI paid my account through January and have the equipment receiptTo say I did not return the equipment is ludicrous at bestI will upload the receipt to this complaint this week when I get access to a scannerI would like the business to provide proof I did not pay my account through January (service ending Jan 5th) to uphold their falsehood and drop equipment charges as I turned everything inI owe Century Link $at this point
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The response however did not acknowledge that the month before I was advised they would be reversingthe charge of $7.
Sincerely,
*** ***

Revdex.com:
See attached
Sincerely,
*** *** MrC***Revdex.com
EFlorida Ave., Ste350Denver,
Colorado 80210RE: ID: *** (***)Dear MrC***:I would like to thank you for getting CenturyLink to respond and do the right thing.Companies like CenturyLink make promises to get your business and then do not back them up.I was originally told that the total price was $per month for two years including everythingI was not told that their were and
discounts or that some would expire at the month mark as CenturyLinks letter stated to youAfter months of the price going up and down, instead of fighting we just paid the $per month until they went crazy againYou probably seen all the backup we sent.------ I sent them $for April and will do the same each month until our two year tenn is up
Thank you again,

Initial Business Response /* (1000, 5, 2015/07/10) */
07/10/
CenturyLink has received a copy of the Revdex.com complaint filed by *** ***Below are our findings:
Upon research of Mr***'s Arizona CenturyLink account, I did not find access into the Arizona address
account until 04/29/I did verify the Washington account and I did find a request to restore service at that address on 04/02/
I placed a disconnect order on the Arizona address account with an effective bill date to 04/02/Mr***'s final bill will be sent approximately to business days after the order is completed on 07/13/We will send Mr***'s final bill to the following address: *** ***, *** S *** *** Ritzville, WA XXXXXI do have an order number confirming the changes that we have madeIt is D XXXXXXXX
I apologize for any inconvenience this may have caused
Sincerely,
*** ** ***
CenturyLink Customer Advocacy
Consumer /Small Business Sales and Care
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I have received a copy of the Revdex.com complaint filed by *** *** ***, regarding a billing disputeAfter investigation of Ms***'s account it has been found that these charges have previously been adjusted and the account is showing a zero balance and is closedOn
09/16/a credit was placed for for the service charges that were chargedWe apologize about the frustration that you encountered while trying to handle this situation and appreciate the opportunity to further look into this matter for youSincerely, *** ***

Complaint: ***
I am rejecting this response because:While I appreciate cutting it in half, I was never once informed of the cancellation fee either when I signed up or cancelled. It seems to me that CenturyLink should at least admit that or attempt to show where I was informed? It does not seem fair for them to charge fees they never disclosed.
Sincerely,
*** ***

08/31/2016 CenturyLink has received a copy of the Revdex.com complaint filed by *** ***. Below are our findings: Upon research of Ms***’ CenturyLink account, I found the original new install order for CenturyLink’s phone and internet was ordered through *** **
and was due dated for 08/04/On 08/04/2016, the CenturyLink technician met with Ms*** who advised to cancel the orderThe technician requested CenturyLink’s order team to cancel the orderUnfortunately, only part of the order was canceled which resulted in billing on 08/09/On 08/22/2016, Ms*** spoke with a CenturyLink agent who disconnected the account and applied an effective bill date (reversal of charges) to the order completion date of 08/04/I issued an adjustment for the activation fee, which left her balance at zeroA final bill will generate on 09/09/that will reflect the zero balance. I apologize for any inconvenience this may have causedCenturyLink has closed this complaint. Sincerely, *** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

Initial Business Response /* (1000, 4, 2015/09/29) */
CenturyLink appreciates Mr*** giving us the opportunity to review our handling of his account, XXX XXX-XXXX XXXI would like to apologize for the less than exemplary service that Mr*** feels he recently received from CenturyLink
representativesHis comments are appreciated and, to improve customer service, will be investigatedOur representatives need to know the negative impact we have on customers when we fail to do our jobs well
Mr***'s account records were changed to reflect his Internet speed dropped from Mbps to Mbps on August 31, per a technician requestThe cost for both and Mbps is the same, $per month before taxes, fess, and surchargesSince both speed bill at the same rate, his request for compensation is respectfully denied
Mr*** disconnected his account on September 15, Upon review for the September 16, Closing statement, he was charged $for a Trouble Isolation ChargeIn an effort to satisfy, a credit for $was applied to the account on September 28, The account currently reflects a zero balance due
CenturyLink regrets any inconvenience Mr*** has experienced
***
CenturyLink Customer Advocacy
Initial Consumer Rebuttal /* (2000, 6, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this resolution based on the above amount being larger than the request amount

I have reviewed the Revdex.com complaint from *** regarding their billing questionsI reviewed the customers recent bill showing they are on a year price lock promotion and are now on month of for an additional loyalty creditIf the customer is experiencing problems trying to
reach our Billing Department I recommend they use our live chat help option on our website www.centurylink.com Once the promotions expire both short and long term there is no guarantee they will qualify an additional onesWe always recommend when customer's promotions expire that they contact us to see if there are any promotions they may qualify forWe do remind our customers each month on their bill so they are aware and don't get surprise bill increasesWe do apologize for any confusion this billing situation has caused.Sincerely,Mr***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am still unable to fully access the features of the account. This morning I attempted to use call forwarding, but was unable to. I attempted to go online and set up an on-line interface for the account, to see what features were and were not included in the package I ordered, I was unable to do so. When I emailed the representative I have been communicating with, *** ***, why I was unable to use call forwarding, or use the online interface, the first question wasn't answered, and she gave me an number to call for setting up the online account interface.I called the number and was told I wouldn't be able to use the online interface until days after my line had been installed. The respresentative I was speaking to said that my account did come with up to features, that only one feature had been activated (caller ID I believe, although I can't be sure), and that he would take care of turning on the call forwarding feature; and that this would not increase the cost of the package I had already purchased (order #***).I subsequently spoke to *** *** on the phone, who told me that I already had features turned on (that's new to me), and that I really did need to purchase a more expensive package if I were to want to use call forwarding.Everytime I speak to a Centurylink agent I'm given a different answer; every time I think I have finally broken through, Centurylink's response includes pushes to buy more services than I need.No, the problems have not been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have reviewed the billing complaint from *** regarding a missing payment on their account. I would be happy to further assist with this missing payment investigation if *** can provide me with the CenturyLink account numberUnfortunately since he provided a ** *** for the address and
left the account number blank I was unable to locate itSincerely,Mr.***

To whom it may concern: Please be advised that CenturyLink has completed a review of this complaint and found the following: Prior to this call, the customer called the executive office and upon returning my calls to the customer was able to get in touch with meAll the issues and concerns
mentioned in this complaint were addressed and the customer was given a full briefing as to what expect going forwardA courtesy adjustment of $was given which the customer was satisfied with as was the information as to what most likely transpired prior on calls into the call centerCenturylink appreciates the customers input and will use this feedback to improve the training going forward Again, CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** ***
*** *** *** *** ***
*** *** ***
*** *** *** *** *** ***

I have reviewed the Revdex.com Complaint from *** regarding not being able to get internet at their locationI reviewed the account notes confirming the customer can't get internet service at their location due to it being in bandwidth exhaust meaning out of capacityUnfortunately we
don't know when this will change the customer can certainly keep checking with us to see if the situation has changedI have adjusted the $internet charges $was previously adjusted and shows on the first bill We apologize for not being able to provide internet service at this time we certainly understand the customer's frustrationSincerely,Mr.***

CenturyLink has exhausted all investigatory resources in regards to this issueWe have no new information to add and find our original investigation and response to be validOur records indicate that credits were added to the account on 01/26/PLease feel free to contact our team for team for any further assistance directly at 1-800-244-CenturyLink has closed this complaint. Sincerely, MrC***

To whom it may concern: CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaintAt CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our trainingThe customer, prior to this reply
already canceled and there were no early termination charges billed CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** ***

CenturyLink appreciates Mr*** giving us the opportunity to review our handling of his account, ***. I would like to apologize for the less than exemplary service that Mr*** recently received from CenturyLink representatives. His comments are appreciated and, to
improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well Our records indicate Mr*** spoke with a representative on January 11, 2017. Orders were issued to move his service to a new location. As indicated in his Revdex.com complaint, Mr***’s service issues were resolved on January 17, 2017. In an effort to satisfy, an adjustment for one month of service and the non-recurring charges on the January 28, bill has been applied to the account. A credit for $was issued on February 14, and should be reflected on the February 28, bill Mr*** is a valued customer and I apologize he was not treated in this manner. CenturyLink regrets any inconvenience Mr*** has experienced *** CenturyLink Customer Advocacy

Complaint: ***
I am rejecting this response because:i accept the credit which was what I was told since I didn’t have service for three weeks, but I feel that there should be a bit more compensation, I was suppose to get and upgrade in speed of internet to megs which I have and I was suppose to buy the modem from century link which never happened, and my local guy said I wasn’t renting my current modem which I should not have a fee of on any of my bills but while I am looking at a bill of mine I am charged every month for equipmentSo also these things need to be attended to and adjusted accordingly
Sincerely,
*** ***