CenturyLink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This reply is submitted without confirmation of the $25 adjustment on my account.  Once I verify the adjustment, I will post a follow up comment.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We need a WRITTEN confirmation by either mail or email that this account with CenturyLink is updated to zero balance and is then closed. No more fraudulent billing would be sent to our property.  A police incident report has been filed with a police officer. It appeared that this fraudulent billing to our property has not solved to date as two emails on 3/15 and 3/16 from CenturyLink to my email address requesting payment.
Sincerely,
[redacted]

CenturyLink appreciates Ms. [redacted] giving us the opportunity to review our handling of her accounts,  [redacted] and [redacted]  I would like to apologize for the less than exemplary service that Ms. [redacted] recently received from CenturyLink representatives.  Her...

comments are appreciated and, to improve customer service, will be investigated.  Our representatives need to know the negative impact we have on customers when we fail to do our jobs well.    Our records indicate Ms. [redacted] telephone number, [redacted], was migrated to a new provider on February 11, 2018.  Per the notation, she requested the disconnection of her account on February 12, 2018.  A disconnection order was issued with a March 6, 2018 due date.  The order should have been issued with the due date that Ms. [redacted] requested.  I apologize this was not done.   The March 7, 2018 Clsoing bill reflects a balance due of $56.70.  A credit for $56.70 was issued on March 12, 2018.  The account currently reflects a zero-balance due.  CenturyLink regrets any inconvenience Ms. [redacted] has experienced.   Margaret CenturyLink Customer Adv

CenturyLink appreciates Ms. [redacted] giving us the opportunity to review the handling of her account. At CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our training. Upon review, Ms. [redacted]’s billing concerns...

were addressed on March 10, 2017. At that time, the correct promotional discount was added and credit of $79.96 was given fort the billing error. Ms. [redacted] was advised the promotional discounts would appear on the next billing statement. CenturyLink apologizes for any inconvenience or frustration this issue may have caused Ms. [redacted]. ** CenturyLink Customer Advocacy Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only reason the account was ever closed was because of 1 exceptional employee who quickly resolved the situation when no one else could. Thank you for your help.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They are wrong.  Read my previous explanations, I'm sick of explaining this over and over.  I have emails with them to prove my story is correct, but I can't find the option to attach my emails to this response.  So I need an email address that I can forward all the emails I had with Century Link, that proves that I am right and that they went back and made up bills to try and scam money from me. I can prove I'm right, I just need to send my emails to and from century link to a person in charge of this case from the Revdex.com.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11825632, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern: I have reviewed the customers’ complaint and found the following: CenturyLink would be happy to investigate any issues the customer has but is unable to at this time with the information provided in this complaint. The name returned an account but the information on the...

account found does not match any of the other information as stated in this complaint. The customer will need to provide the account number and the service address in order to address this complaint. This can be via the Revdex.com rebuttal process or directly to the manager handling the case at [redacted]. CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced and appreciates the opportunity to resolve this complaint.   Sincerely, [redacted] Executive Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care [redacted]

Initial Business Response /* (1000, 4, 2015/10/02) */
I have received and reviewed the Revdex.com Complaint from Mr. [redacted] regarding the charge for an unreturned modem on his old account. I have reviewed the charge and account notes showing the charge for the modem. Without a tracking...

number from the customer there is no way to determine where the modem ended up. Since the customer is still a current customer and this was a result of moving service I am giving the customer the benefit of the doubt and have adjusted the charge off the old bill. CenturyLink would like to apologize for the time spent and frustration this has caused.
Sincerely,
Mr. [redacted]
Customer Advocacy
Initial Consumer Rebuttal /* (2000, 6, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I actually located the modem. This is partially my fault for not checking my deliveries better, and partially the fault of UPS. The modem was returned to me by UPS, and I had not noticed. I have contacted the main customer service line, and they are sending me a return label for the modem. I would like to thank Mr. Tidwell for his understanding, and apologize myself for the failure on my part. The modem will be returned as soon as I receive the return shipping label.
Thank you,
~[redacted]

CenturyLink appreciates Mr. [redacted] writing regarding his recent experience with our company.  I regret to inform Mr. [redacted] that he did not include sufficient information for CenturyLink to conduct an investigation.  In order to investigate the complaint, the CenturyLink account number will...

need to be provided.  I attempted to find the account number using the address listed on the Revdex.com complaint but I was unsuccessful in finding an account in CUSTOEMR’S name.  Once this information is received, CenturyLink will be happy to investigate the complaint.      JJ CenturyLink Customer Advocacy Group

CenturyLink appreciates Mr. [redacted] writing regarding his recent experience with our company.  I regret to inform Mr. [redacted] that he did not include sufficient information for CenturyLink to investigate.  I was unable to locate an account in Mr. [redacted]’s name at the address on the Revdex.com...

complaint.  In order to investigate the complaint, the CenturyLink account number will need to be provided.  I may be able to find the account number if the service address(s) is provide.    Once the CenturyLink account number is provided, CenturyLink will be happy to investigate Mr. [redacted]’s concerns.  I regret any inconvenience this may cause.   Margaret Customer Advocacy Group

To whom it may concern: I have received and reviewed the customers’ rebuttal and found the following: Per the customer’s request, CenturyLink will honor the misquoted price up until the April bill cycle. The agent quoted a price for a product and at a price that is not available. When this...

happens, we cannot manipulate the pricing to reflect that which was incorrectly quoted but do allow for the customer to opt out of the services without any further obligation or early termination fees. The customer can reply via the Revdex.com or directly to [redacted] to confirm what they want to do after the April cycle so as to avoid future billing issues regarding this situation caused by an incorrect quote.  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.  Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care [redacted]

I have reviewed the RevDex.com Complaint from [redacted] regarding a disputed bill. I would be happy to look into this situation if the Customer can provide me with the CenturyLink account number. I was unable to find it with the information provided Sincerely,Mr. [redacted]

I have reviewed the billing complaint from [redacted] regarding a disputed bill for a closed account. I was able to find the old closed account and reviewed the history confirming the customer's statement regarding the incorrect billing address and no activity on the account. Based on my findings I...

agree this account seems to have been opened in error I have adjusted the full balance off the account. I have also requested our Credit Department do a correction to [redacted]'s credit reports this could take up to 30 days before it's updated. We apologize for this error and the frustration this has caused. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I still see a $27.00 charge on account, but assuming that will be removed to in fact, bring account to zero.Thank you for the resolution
Sincerely,  
[redacted] And [redacted]

Complaint: [redacted]
I am rejecting this response because: they did not resolve anything or refund me for their errors
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I need CenturyLink to mail the box for the Modem return to: [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I had to spend hours of time on the phone with there representatives in order to work to get this resolved. They also sent my bill to collections and I am still not sure if it is going to show up on my credit report. The fact that I never even had there service installed in my home, cancelled the service 4 times and was still sent to collections, demands more than just a clarification on there end that my account is cleared out. I still think I should be compensated for the hours of time spent not to mentional the mental and emotional energy I had to lose dealing with this issue. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It took me about 2.5 hours of being on the phone on different occasions. I was transferred twice and was disconnected. Century link employees had no clue how to resolve my issues until I was finally connected with [redacted] Employee # [redacted] who advised me that Prism TV is separate from Century link and he had just learned how to resolve my issue but was actually not the person who should be doing it. [redacted] took care of my issues only after speaking with about ten different employees. My problem is poor customer service and getting automation phone service on specific issues. Century link needs to fix the problem between Prism TV  and Century link. Century Link thinks complaint should go away because my issue was resolved. NO. It was very frustrating to locate somebody who could take care of my issue and this was poor customer service as far as I' m concerned. I work in the public sector and would never handle issues like this. I hold onto my client until their issues are resolved.
Sincerely,
[redacted]

01/09/2017 CenturyLink has received a copy of the Revdex.com complaint filed by [redacted].  Below are our findings: Upon research of Mr. [redacted]’s CenturyLink account, I found his 2 phones and internet is billed at the standard...

rate:---------------------------------------------------------------------------...⇄ Internet - High-Speed Internet  55.99 Local Phone Service - Residence Line 18.47  [redacted] Local Phone Service - Addl Line-Pri Res Flat 16.47 -------------------------------------------------------------------------Total Phones and internet monthly rate $90.93 (before taxes, fees and surcharges)---------------------------------------------------------------------...⇄ [redacted] did have a 12 month promotional discount that expired as of 09/16/2016 statement. On 10/17/2016, Mr. [redacted] had requested to reduce his monthly rate by reducing the speed of his internet service and was offered a onetime $50.00 bill credit.  CenturyLink strives to provide quality products and services and appreciates the opportunity to address Mr. [redacted] issue. We regret he feels he may not have received such service and apologize for any inconvenience he may have experienced related to this situation. However, I found no double billing on Mr. [redacted]’s CenturyLink account bill statements.  CenturyLink has closed this complaint. Sincerely, [redacted] Consumer /Small Business Sales and Care