CenturyLink

Complaint: ***
I am rejecting this response because: They are not honoring their commitment that *** *** set, and are taking advantage of the fact that I have no leverage or proof as *** *** is on an extended leave of absenceThey agreed to $a month regardless if the actual bill was higher or lower, then they changed their entire system billing and and *** *** went on leave, and nothing was honoredDisgraceful
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me. Like all contact with CenturyLink there is always a runaround response to issues. Thank you for taking the time to handle this
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do want to point out that the reason that I got the $credit was not out of the generosity of the company but because I moved to an area that they did not service, and according to their own policies, I should not have been charged that money. All of the representatives that I had contact with until the end were good. It was just the in the finance department that were not good at all. The last one that I talked to even laughed at me. Then she said that she would send copies of the last bills, which she never sent. I did tell her that I would be reporting it to the Revdex.com, but she didn't seem to care. I will never use this company again. I have attached the original complaint that I had sent to themjust so you have it for your records.
Sincerely,
*** ***

CenturyLink appreciates Ms*** giving us the opportunity to review our handling of her account, ***. I would like to apologize for the less than exemplary service that Ms*** recently received from CenturyLink representatives. Her comments are appreciated and, to improve
customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well Our records indicate Ms***’s discount expired in July 2016. Ms*** spoke with representatives on August 15, September 13, and October 15, 2016. Orders were issued to add a new promotional discount to the account. Unfortunately, Ms*** was not eligible for the promotional discount, as it had previously been on her account. Thus, the orders did not post the account. On December 1, 2016, *** discounts were added to the account. These discounts are reflected on the December 3, bill Ms*** received a $credit for the missing discount on October 15, 2016. Since Ms*** was promised a new discount on three occasions, a credit for two more $discounts has been applied to the account. A credit for $was issued on December 9, and should be reflected on the January 3, bill Ms*** is a valued customer and I apologize she was not treated in this manner. CenturyLink regrets any inconvenience Ms*** has experienced ***
*** *** ***

I have received a copy of the Revdex.com complaint filed by Ms*** ***, regarding a service disputeAfter investigation of Ms***'s complaint it has been found that we do provide internet service in her areaHowever if the terminal that supplies Ms***'s
house is at capacity we would be unable to add additional customersWe would be able to investigate further if Ms*** has an order number that she has placed for service. We appreciate the opportunity to investigate this issueYou can also reach our team at *** for additional supportSincerely, Mr***

CenturyLink appreciates Mr*** giving us the
opportunity to review our handling of his account, ***. I would like to apologize for the less than
exemplary service that Mr*** recently received from CenturyLink
representatives. His comments are
appreciated and, to
improve customer service, will be investigated. Our representatives need to know the negative
impact we have on customers when we fail to do our jobs well
Our records indicate Mr***’s service was installed on
August 19, 2015. Per the notations, he
requested the disconnection of the account on September 21, 2015, which was
past the thirty day guarantee. However,
in an effort to satisfy, a credit has been applied to the account. A credit for $was issued on January
11, 2015. The account currently has a
zero balance due
CenturyLink regrets any inconvenience Mr*** has
experienced
***
CenturyLink Customer Advocacy

Complaint: ***
I am rejecting this response because: for as long as I had been a customer, CL was unable to fix (only provided bad advise to procure unnecessary new hardware)My area is apparently still not being opened up for new customers due to capacity issues(CL website) The Downdetectr App still shows an abundance of CL problems in the Denver Metro areaI was one of them. I hear what CL is saying, I respectfully disagreeI had hoped for at least a meet in the middle offer.
Sincerely,
*** ***

CenturyLink appreciates *** *** giving us the opportunity to review her concerns. Our records indicate the line was buried on October 4, 2016. An escalation representative verified with *** *** that the line had been buried. ***
*** *** ***

CenturyLink appreciates *** *** giving us the opportunity to review our handling of his account, *** *** *** and *** *** ***. I would like to apologize for the less than exemplary service that *** *** recently received from CenturyLink representatives. His comments
are appreciated and, to improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well An Escalations Representative contacted *** *** on April 21, 2017. An order to disconnect the account was issued with an April 24, due date. An effective bill date of February 16, was used. The effective bill date will credit previously billed charges back to the February dateCenturyLink regrets any inconvenience *** *** experienced *** CenturyLink Customer Advocacy

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: CenturyLink tries to communicate all changes to promotions and discounts in a manner that prevents this type if situationUnfortunately, sometimes agents miss a communiqué or are out on vacation
when team meetings occur or both and until it’s brought to their attention, may offer a product or discount that is no longer availableWe do not have the ability to simply add something on an existing account or new account that is no longer available and will not be able to add this $discountIn lieu of this CenturyLink has added a monthly $off to the customer’s account that will apply for the next monthsThis is essentially the same in terms of actual amounts but will expire on the 12th monthCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

Complaint: ***
I am rejecting this response because:I sent this my equipment back for I just received by mail n a copy of my statement I can attach or fax copy I have a tracking number n know the business equipment is still on the way n was told by recorded line I was having payment ajusted once box is received n that I was receiving a notice that properly states final Bill on it the $doesn't state that I wantA legal finally Bill I was promised n ajustment again for equipment few once returnedThank you
Sincerely,
*** ***

Initial Business Response /* (1000, 4, 2015/08/18) */
8/18/Centurylink has reviewed the charges on the customers final bill of XXX-XXX-XXXX-XXX in the amount of $in disputeThe customer is stating they returned the lease modem using the label in the boxThe final bill has been credited
to a zero balanceThe collection agency has been advised to stop collection action and to pull the debt if reportedCenturylink apologizes for the poor customer service received regarding this matter
***/Centurylink Manager
Initial Consumer Rebuttal /* (2000, 6, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Centurylink Manager, ***, has stated that they have met all of my requested actions for resolving this issueThis customer focused response is exactly what I had hoped for from the beginningAs long as everything has in fact been carried out as described, I am satisfied with the resolution and appreciate CenturyLink stepping up in this matter to do what is right
If possible, I would request a formal document showing that this balance has been corrected would be mailed to *** *** Ct., *** *** CO XXXXX

I will need to get clarification in regards to Ms***'s billing concernsI have left Ms*** voice message with my contact information for follow-up** CenturyLink Customer Advocacy Group

CenturyLink appreciates the opportunity to review Ms***’s account,***-***-*** Our records indicate the account was established on July 16, with a Home Phone and Internet service. CenturyLink has no record that Ms*** has called and requested the disconnection of
her Home Phone. There are no repair records that she called to report the line is not working. In addition, on February 26, 2016, she paid to have the line restored, as it had been suspended for non-payment. If Ms*** would like to disconnect the Home Phone, she needs to contact our business office at ###-###-#### to have an order issuedMs***’s service has been suspended for non-payment three times since the account was established. Her Internet service was suspended on October 6, and January 13, 2016. As previously stated, the Home Phone was suspended on February 5, 2016. Because of the payment history and CenturyLink policy, the $required deposits are validCenturyLink regret any inconvenience Ms*** has experienced. *** CenturyLink Customer Advocacy

Complaint: ***
I am rejecting this response because: I did not get an email, phone call or any other correspondence regarding my case In fact I received another statement that has now doubled Instead of reimbursing me Century Link has billed me for two more months!!! They have billed me for $445.75!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because CenturyLink fails to address my concernsI did not ask for an apology.Good Day
*** ***

I have reviewed the complaint from *** regarding a delay in restoring her internet service after she paid her balanceI'm sorry to hear about this poor customer service experience we certainly dropped the ball causing an avoidable delay for our customerI have credited the customer's account
for $which will post to the balance within hoursIf the customer hasn't paid their current bill of $they only need to pay $We apologize for the time and frustration this issue has caused.Sincerely,***

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: CenturyLink understands that things happen such as unemployment and that it is a difficult situation to find oneself in That said, the customer needed to make and keep arrangements
and this was not dine Due to the length of time that the account balance went delinquent it was finally disconnected and due to the promotional discounts already received for having a tem commitment the customers incurred and early termination fee of $ In lieu of the difficulty that the customer has already gone through both personally and trying to resolve the issue Centurylink has issued a one time adjustment of the $early termination fee which leaves a balance of $which is valid and due CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: S a courtesy to the customer the early termination fee has been waivedCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been
experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

Complaint: ***
The gentleman was really a bully on the phone from the Denver office and was trying to put words in my mouthCentury-link over the last handful of year has gotten less customer friendly due to their business practices.After a long phone conversation I told him to leave the account as is since this is 3rd mo of so call agreement which I had no knowledge until last month, but also let him know that was not happy with the way the transaction was carried out by Century-Link
Sincerely,
*** ***