CenturyLink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The action promised by Century Link took place very quickly, and my internet service is now running faster than ever! [redacted]l from the response team found the problem no one else was able to find, and he resolved it the same day.
Thank you,
[redacted]

To whom it may concern: I have received and reviewed the complaint and found the following:   The billing on the original account was correct, it just came almost two full months on the first 2nd bill cycle in additional to the regular services already billed.   This may make it more...

difficult when it is not expected but it does not invalidate the charges.   Subsequent to the complaint the customer has been given the appropriate adjustment already further adjustments are unwarranted.   CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.    Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I paid my own [redacted] bill every single month from June of 2011 when I established my account with them, until February 2016, when I closed my account with [redacted]. At no time did I ever miss a payment or make a late payment. Again, I PAID [redacted] EVERY MONTH MYSELF. So if CenturyLink IGNORED my request to cancel my account BEFORE it was ever activated, and for some reason sent payments to [redacted] even though I was paying my own bill, that is a mistake on CenturyLink's part, not mine. I will be more than happy to fight this in court if CenturyLink chooses to go down that road. The UPS delivery confirmation of when CenturyLink received their equipment back is proof alone of the cancellation of my CenturyLink account. I tried solving this issue through CenturyLink's customer service. When that failed I chose to go through the Revdex.com. If this fails, I will be happy to let a judge decide. Good luck.
Sincerely,
[redacted]

2/24/16 Centurylink has reviewed the customers complaint regarding payments not applying to their account. The customers is requesting the early termination charge be waived. The customers account reflects a payment was posted to the account of $113.58 on 2/1/16. The amount paid the December...

charges. The customer would need to provide proof of payment on any payments other than the $113.58. The early termination charge of $139.65 was credited today. Centurylink apologizes for the poor customer service received regarding this matter.[redacted]/Centurylink Manager

I have received a copy of the Revdex.com complaint filed by [redacted], regarding a billing dispute.  Unfortunately, [redacted] did not provide his CenturyLink account number. In order to investigate his complaint, I will need the CenturyLink account number. Once I have the...

necessary information I will be able to investigate his concerns. CenturyLink apologizes for any frustration.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:It is very difficult to show additional concerns with Century Link when the original complaint was never addressed.  Century Link is showing their true colors.  One return phone call from them, when I was out of the office, was all that they offered.  I attempted to reach them several times after the fact.  Only to leave voice mails that were not responded to by their so-called escalation department.  They do not want to resolve the issue.  Just dump a bogus bill onto a ten year customer.  The bill will never be paid by me until they choose to call and discuss the situation.  Once again, failed customer service by Century Link.  I hope Revdex.com lowers their ratings.  Very few companies have as poor of customer service as this one. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you for resolving this issue, CenturyLink.
Sincerely,
Quinn [redacted]

I have reviewed the Revdex.com Complaint from [redacted] regarding a credit request for slow internet service. I have reviewed the account history and current internet performance showing the customer is at 117% train rate with a very stable internet connection now. If they are having issues...

on their side they need to contact our Tech Support team for troubleshooting [redacted] they are happy to help. I have issued a credit for a month of internet and late fees of $64.00 which has already posted to the customers account leaving the current due of $22.31. We apologize for the service issues understanding how frustrating that can be we appreciate their patience and business. Sincerely,Mr. [redacted]

To whom it may concern: I have received and reviewed the customer’s complaint and have the following to report. I have contacted the customer by phone to discuss that adjustment and the return of the equipment if we adjust it off the bill. CenturyLink acknowledges the customers concerns and...

apologizes for any issues or inconvenience that may have been experienced.  Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

To whom it may concern: Please be advised that CenturyLink has completed a review of the complaint filed by XXX and found the following:   A review of the inventory report that would show that this modem was returned does not indicate that Centurylink ever received the modem back in its...

inventory.   New service and continuing service requires that the customer either provide there own, lease a new one or purchase one.   If the customer can provide the tracking information that was provided on the label generated or used to return the modem, the lease fee can be removed.   Additionally, the customer needs to sign up for autopayment and paperless billing to receive the benefit of the full discounted rate as disclosed initially and printed on each bill.   The customer can respond via the Revdex.com with the tracking information or email this information directly to the manager handling the complaint at [redacted] for further consideration.   CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.    Sincerely,   [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy

Complaint: [redacted]
I am rejecting this response because: No one told me I was entering a contract at all when I verbally accepted the promotional rate during a telephone call. Therefore, I  never agreed to those terms. I was under the impression that the customer service representative I spoke to was simply doing me a favor and giving me the promotional rate in order to entice me to keep my service with CenturyLink. He did not call it a contract and did not inform me of any terms.    
Sincerely,
[redacted]

Complaint: 11302758
I am rejecting this response because CenturyLink's simply saying the same thing over and over again does not address the fundamental issue:  they advertise a 12-month fixed monthly price for Internet service, but they keep trying to get away with jacking up their own monthly fees (not taxes, not government fees), in this case, their so-called "Internet Cost Recovery Fee", which should really be called "The Way We Can [redacted] Our Customers and Apparently Can Get Away With It Because the [redacted], and the Revdex.com Apparently Don't Have the Guts to Stand Up To The Phone Company Fee".
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As of Tuesday, Sept. 13, my card was charged correctly and I now agree that this is resolved.
Sincerely,
[redacted]

CenturyLink appreciates Ms. [redacted] writing regarding her recent experience with our company.  I regret to inform Ms. [redacted] that she did not include sufficient information for CenturyLink to conduct an investigation.  In order to investigate the complaint, the CenturyLink account...

number will need to be provided.  I attempted to find the account number using the address listed on the Revdex.com complaint but I was unsuccessful in finding an account in Ms. [redacted]’s name.  Once this information is received, CenturyLink will be happy to investigate the complaint.      ** CenturyLink Customer Advocacy Group

CenturyLink appreciates Ms. [redacted] writing regarding her daughters recent experience with our company.  I regret to inform Ms. [redacted] that she did not include sufficient information for CenturyLink to conduct an investigation.  In order to investigate the complaint, the CenturyLink...

account number will need to be provided.  I was unable to locate the account number with the limited information on the Revdex.com complaint.  In addition, Ms. [redacted] would need to be an authorized party on the account, in order to release any information.  CenturyLink will be happy to investigate further, once this information is received,    [redacted] Customer Advocacy Group

CenturyLink appreciates Mr. [redacted] giving us the opportunity to review our handling of his account, [redacted].  I would like to apologize for the less than exemplary service that Mr. [redacted] recently received from CenturyLink representatives.  His comments are appreciated and, to...

improve customer service, will be investigated.  Our representatives need to know the negative impact we have on customers when we fail to do our jobs well. A credit has been applied to the account for the difference in the rate Mr. [redacted] claims he was quoted ($55) and the billed rate.  Mr. [redacted] has been billed for almost three months (February 24 to May 15) for a total of $253.03, which is the total amount due on the April 22, 2016 bill.  A credit for $88 ($253-$165) was applied to the account on May 16, 2016.  In addition, I have applied an additional credit for $50, as Mr. [redacted] claims the representative offered him a $50 credit.  CenturyLink does offer a thirty day guarantee, if customer cancels service in the first thirty days.  We do not offer the first month free.  I apologize for any miscommunication that occurred.   Mr. [redacted] is currently billing correctly for the products and services currently on the account.  If Mr. [redacted] would like to remove the Prism service, he would need to contact our business office (###-###-####) to have an order issued.  I will monitor the account and credit any Prism Early Termination Fee that might be applied.  The offer is valid until June 17, 2016.   Mr. [redacted] is a valued customer and CenturyLink regrets any inconvenience he has experienced.   [redacted] CenturyLink Customer Advocacy

CenturyLink appreciates Ms. [redacted] giving us the opportunity to review our handling of her account, [redacted].  I would like to apologize for the less than exemplary service that Ms. [redacted] recently received from CenturyLink representatives.  Her comments are appreciated and, to...

improve customer service, will be investigated.  Our representatives need to know the negative impact we have on customers when we fail to do our jobs well.   Our records indicate service was installed on April 12, 2016 and disconnected on April 18, 2016.  Repair tickets were opened on April 15 and 16, 2016.  An April 18, 2016 Closing statement was issued, reflecting a balance due of $41.29.  In an effort to satisfy, a credit for $41.29 was applied to the account on May 17, 2016.  The account currently reflects a zero balance due.    CenturyLink regrets any inconvenience Ms. [redacted] has experienced.  
[redacted] CenturyLink Customer Advocacy

Complaint: [redacted]
I am rejecting this response because: My line was not the issue - There was an outage in the entire community and your company failed to acknowledge the outage.  When the Sheriff's office, our main gate, and many others in this community of 4,400 homes, CenturyLink was very slow.  When your phone does not make or accept calls, that's a problem with YOUR service, not MY line.  Why is it so hard for Century Link to actually give us a REAL cause for this type of outage.  If I had an emergency, I could not call 911 or our Main Gate to have a police officer respond.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like it noted that I paid my April 20, 2017 thru May 20, 2017 bill which I only used 4 days of that service.  Also, that I understand they may have a sop in place using [redacted] now, but I received a [redacted] return shipping label that says [redacted].  The [redacted] does not provide tracking for Parcel Post (according to the [redacted]).  I also return not just one, but two modems to them, both in their boxes and taped together and was assured by customer service that it would be ok to return them that way.
Sincerely,
[redacted]