Certified Benz & Beemer

Mr ***...Please ontact *** *** [Service Mgr] at ###-###-#### to discuss your issues and concerns.We will stand behind any promises made to you 100%.Sorry for your inconveniences,I am sure we can work something out on your needed repairs....Thanks and take care !

Initially, we note that this is a SECOND Notice. Please be advised that Certified Benz & Beemer ("CBB") we did not receive an initial notice. Otherwise, we would have promptly responded.As for the merits of Mr***'s complaint, the vehicle sold to this customer was a Wholesale
Direct vehicle because the vehicle had over 140,miles on it. As such, it comes with a very limited day/mile powertrain warranty which Mr*** acknowledged in writing at the time of purchase. The vehicle was sold to Mr*** on January 15 with 140,miles on it. The complaint states that he immediately noticed the various problems with the vehicle as soon as he received it. However, the repair bill with Gosch Temecula Ford indicates that the vehicle was brought in on February 11, with 141,miles on it. Thus, the issues that were supposedly immediately discovered were not taken to be repaired within miles making them outside of the limited warranty period. That being said, CBB has made diligent efforts to reach Mr*** on multiple occasions to discuss the issues with the vehicle and attempt to resolve them. Lee G***, General Manager of CBB, has attempted to reach Mr*** on at least separate occasions by telephone on February, 2016. Other CBB representatives have also attempted to do so as well. Although the repairs may be outside the limited warranty period, CBB is interested in resolving the steering box issue as soon as possible as a matter of goodwill. In that regard. CBB welcomes Mr*** to contact MrLee G*** at CBB to attempt to resolve the issues

We are in receipt of your letter dated September 7, regarding the inability to resolve the above-reference matter with Mr***. We taken complaints of this nature very seriously and are disappointed that we have been unable to resolve this dispute. Unfortunately, as we stated in our previous correspondence, the positions that Mr*** have taken are completely without merit and the extent of his claims only seem to have expanded over timeCBB provides a day, 3,mile limited train warranty to its customersIt offers the opportunity for its customers to purchase extended service contracts to cover repairs beyond the limited time and mileage. In this case, Mr*** refused. He has continued to drive the Vehicle (although he claims monthly repairs necessary) and has added over 7,miles to the six (6) year old Vehicle Mr*** is ignoring his refusal to purchase the extended service contract and, instead, expects that CBB cover any repair claims related to the Vehicle In order to excuse his refusal to purchase an extended service contract, Mr*** is now making claims of fraud which we can assure you are not taken lightly by CBB We have an outstanding customer history due to our policy of treating customers right. That said, treating customers right cannot realistically include paying for every repair a customer has, which is the position that Mr*** continues to take. [To do so would bankrupt any dealership, new or used.] As much as CBB would prefer to resolve these meritless claims, CBB finds its quite distasteful and somewhat extortive for Mr*** to now make bogus claims of fraud as a means to coerce CBB to pay for repairs to the Vehicle long after his limited warranty expired

Mr ***...has been taken care of and he wrote the following review....Please give me a call if I need to do anything else...Thanks and take care!In my case, salesman initially sent too many emails, which was a complete turn-off for meBut I was willing to give them a chance because they
had a vehicle I wanted at the right priceOnce I got there, salesman was very apologetic and I was willing to give him a chanceI was pleasantly surprised after they appraised my trade-in vehicleBecause they had a vehicle that I was very interested in, at a decent price, and arranging for no money down financingWithin hours of driving off with the vehicle I noticed some conditions which I felt were wrong with the vehicleI had to escalate my complaint(s) up the organizational chain until they landed on the General Manager's deskIn the end CBB took care of my complaint(s) and repaired the vehicle to my satisfactionNow I am very happy with the vehicleI would recommend CBB if you are in the market for a used vehicle

The information provided by the Certified Benz & Beemer is in accurate. Since the purchase of the vehicle in March 2016, I've experienced multiple costly repair services. Each month I've had an issue and notified Certified Benz & Beemer of the defects. More importantly, in my August 2016 conversation with the Certified Benz & Beemer owner, he admitted that the car had experienced collision damage and as result he sent it the vehicle to the body shop prior to selling it. Initially, via email he agreed to forward the invoice but failed to do so.Secondly, based on my conversation with CBB owner and documentation provided, it is clear that Certified Benz & Beemer committed fraud. The dealership sold a vehicle they knew had been in a prior accident and failed to disclose this on the Carfax report nor during my purchase. As a buyer, I relied on the integrity of the Carfax purchase and the information Certified Benz & Beemer provided to make my out of state purchase. Furthermore the dealership falsified its work completed on the vehicle. The dealership reports completing work however since my purchase I was forced to pay & complete the exact same service. Certified Benz & Beemer service reports (provided to me by the its owner via email) shows that it knew the repairs required to the vehicle however failed to complete them. Yet they later go on to report the repairs/service completed on the Carfax Report. Most recently, a starter repair was required. CBB's reports show it new the starter needed replacement prior to sale but did not complete the work.The dealership breached its contract by committing fraud. The company sold a vehicle that had been in accident and has visible quarter panel damage. Due to its failure to disclose the truth, I am forced to pay for repairs each month.Certified Benz & Beemer must be held responsible for their illegal actions. A demand letter was sent to Certified Benz & Beemer and no response was received.

CBB did attempt to work with this customer. He bought a 10 Mercedes  S550  in March, 2016 with 61,016 miles on it. CBB undertook a certification and incurred almost $2,600.00 of repairs and services to the Vehicle which included a review of the brakes and use of a Hunter...

Winalign system . The testing indicated that the car frame was true .During the purchase process, the customer was provided with a CarFax which  indicated that the Vehicle had not been in a major accident. This customer was  offered  to purchase a service contract beyond the 90 day/3,000 mile Power Train warranty that CBB provides . The customer declined to purchase . Upon driving back to  Vegas,  customer noticed a squeak in the brakes.brakes are not part of the Power Train warranty, CBB did pay for the replacement  at a facility in Las Vegas.       4 months later in July, 2016, and after driving  6,000 more miles, customer  advised that the Vehicle needed repair to starter and the battery. The complaint notes that the battery  was “old”.  This is interesting because as part of CBB’s inspection and certification process prior to the sale to the customer, the former battery was replaced with a new battery.   Because these requested repairs were well beyond the 90 day/3,000 mile limited warranty, CBB respectfully declined to pay for these repairs. Then shortly thereafter, the customer (with now 68,000 miles on the Vehicle) complained of issues with the suspension and requested that CBB cover this repair.  This repair was also respectfully declined.     It appears that upon receiving these refusals to authorized further repair at CBB’s expense, and file this complaint with the Revdex.com. The Owner  has spent considerable time discussing matter with the customer but the customer has refused to change his position.  Unfortunately, it appears that the parties are unable to resolve this dispute amicably.     Very truly yours,   CERTIFIED BENZ & BEEMER     [redacted] R. [redacted]

Dear Sirs. We have been in contact with Mrs. [redacted] and are fixing the transmission under her  warranty. Any questions please contact me at [redacted]ThanksLee G[redacted]

Easy fast painless. Bought a BMW X5 from Bobby O[redacted] and the service was excellent. All pricing was upfront and no tricks or gimmicks. We will be buying all our cars here. Thanks Mr O[redacted]

Initially, we note that this is a SECOND Notice.  Please be advised that Certified Benz & Beemer ("CBB") we did not receive an initial notice.  Otherwise, we would have promptly responded.
As for the merits of Mr. [redacted]'s complaint, the vehicle sold to this customer was a...

Wholesale Direct vehicle because the vehicle had over 140,000 miles on it.  As such, it comes with a very limited 30 day/500 mile powertrain warranty which Mr. [redacted] acknowledged in writing at the time of purchase.   The vehicle was sold to Mr. [redacted] on January 15  2016 with 140,911 miles on it.  The complaint states that he immediately noticed the various problems with the vehicle as soon as he received it.  However, the repair bill with Gosch Temecula Ford indicates that the vehicle was brought in on February 11, 2016 with 141,815 miles on it.  Thus, the issues that were supposedly immediately discovered were not taken to be repaired within 500 miles making them outside of the limited warranty period.  That being said, CBB has made diligent efforts to reach Mr. [redacted] on multiple occasions to discuss the issues with the vehicle and attempt to resolve them.  Lee G[redacted], General Manager of CBB, has attempted to reach Mr. [redacted] on at least 4 separate occasions by telephone on February, 2016.  Other CBB representatives have also attempted to do so as well.  Although the repairs may be outside the limited warranty period, CBB is interested in resolving the steering box issue as soon as possible as a matter of goodwill.  In that regard. CBB welcomes Mr. [redacted] to contact Mr. Lee G[redacted] at CBB to attempt to resolve the issues.

I was an out of state client. I worked with Andy over the phone and he was able to FaceTime and send detailed pictures and video of the car I was looking for. Was a great experience from start to finish. This is how buying a car should be for everyone. Peter the [redacted] was very helpful as well with getting us a great finance rate. Thanks again to the team at certified Benz, we will recommend our friends to this dealership as it was a great experience

Mr...

[redacted]...Please ontact [redacted] [Service Mgr] at ###-###-#### to discuss your issues and concerns.We will stand behind any promises made to you 100%.Sorry for your inconveniences,I am sure we can work something out on your needed repairs....Thanks and take care !

I bought a 2011 BMW 328i from Certified Benz & Beemer in January of 2015. My car buying experience and service experience (oil changes and light changes) with Val in the service department was nothing short of great. In August of 2016 I noticed my car "move/adjust" while the ac was on and the car was idle during traffic. I decided to take my car in and see what the issue was and it turned out that I needed to have the left and right engine mounts and the trans(mission) mounts replaced and the parts were covered under my warranty. I gave them the okay to fix the issue and also change my oil since it was almost due for one.

A few hours after giving them the okay to fix the initial issue I got a call from the service tech saying they fixed the issues with the mounts, took the car out for a drive to make sure it was running okay. During that drive the car immediately drove rough/jerky and the check engine light came on. In the year and a half that I have had the car, I haven't had a single issue other than a blown out tail light. The service tech told me that I would need new engine coils and spark plugs to fix the issue other wise the car will ride rough and will only run on 4 cylinders instead of all 6.

After talking with both the service tech and the service supervisor several times throughout the day to gain some clarity and discuss pricing solutions, the service tech stated that he would not continue to go around in circles saying the same thing and also said told me that I was being aggressive with him and that he would get aggressive with me (but I wasn't being aggressive and the general manager of Certified Benz & Beemer agreed that I was not aggressive and that the service tech should have explained the issue, solutions and pricing options to me 8 time in 10 different languages if thats what I need for clarity).

I read several reviews on both the Yelp and Revdex.com pages for Certified Benz & Beemer and have read several complaints about their service department and 3 of those reviews say they brought their car in for one issue and the service supervisor, Tyson told them their check engine light was on and they would need to replace their ignition coils and spark plugs. I'm not saying this would never happen because cars are meant to break, but for my car to have been operating at 98% on a Tuesday and then 40% the following day on a Wednesday after Certified Benz & Beemer put their hands on it... is just odd.

They did not offer to replace anything and chalked it up to it being wear and tear. I am having my car fixed somewhere else and will never go back to Certified Benz & Beemer. I have an extended warranty and will go to another BMW dealer/service center 40 miles away from CBB so my car can be handled correctly and from honest people.

Let my experience (and all the other documented on Revdex.com and YELP) be a wake up call for you before you take your car to Certified Benz & Beemer. If your extended warranty is through CBB, look for a service shop 40 miles away from CBB location and take your car there (read reviews before). Please don't put yourself in a situation where they will screw you over and expect for you to pay for a mistake that wasn't there in the first place.

Mr [redacted]...has been taken care of and he wrote the following review....Please give me a call if I need to do anything else...Thanks and take care!In my case, salesman initially sent too many emails, which was a complete turn-off for me. But I was willing to give them a chance because...

they had a vehicle I wanted at the right price. Once I got there, salesman was very apologetic and I was willing to give him a chance. I was pleasantly surprised after they appraised my trade-in vehicle. Because they had a vehicle that I was very interested in, at a decent price, and arranging for no money down financing. Within 24 hours of driving off with the vehicle I noticed some conditions which I felt were wrong with the vehicle. I had to escalate my complaint(s) up the organizational chain until they landed on the General Manager's desk. In the end CBB took care of my complaint(s) and repaired the vehicle to my satisfaction. Now I am very happy with the vehicle. I would recommend CBB if you are in the market for a used vehicle.

We will gather all items listed and mail to customer.I do wish we can talk and try to mend the relationship.Please contact me should any more information be needed.Thanks...[redacted] ..Gen. Mgr.

Dear [redacted] .....Ms [redacted] did bring the car in to have the after market items replaced with factory parts.I had agreed to pay for half the repairs out of good faith[sold date 5-19-13].Ms [redacted] paid for her share of repairs on her picking up the car.After being notified by our bank a "stop payment" had been placed on her check.I have agreed to cover the full cost of repairs.In summary,Certified Benz & Beemer has replaced all items in her complaint with OEM factory parts at no cost to Ms [redacted].I believe this satisfies her complaint in full.Should you have more questions or concerns please give me a call..[redacted]

I purchased a vehicle from this dealership on 9/15/2014. On 9/21/2014 the center console broke, and I noticed the front cigarette lighter did not work to use a phone charger. On 10/24 one of the employees called to tell me that the DMV would not give me a license plate unless I took the car through emissions again. On 10/25 I went to get in my car to go to the emissions place and my tire was flat. The tire shop told me that my rim on my front tire was bent and they would have to have a new rim ordered. I attempted to contact the dealership regarding the rim and to ask if they could order me a new one. My call was never returned. Upon placing my spare tire on the car to wait for repairs, I was told the car I was sold, had two bald tires in the back that could only be seen on the inside edges. They would have to be replaced. When I was driving home from the tire shop, the spare tire that was put on, blew. I then ad to tow the car back to the shop. The tire guys said that the spare would have to be replaced as well. I spent 1000 dollars n a car for tires that I had for a month. On 11/10 my dashboard indicator came on indicating that my battery and or alternator was failing. (The battery was supposedly replaced with a new one by the dealership before they sold it to me because it was completely dead) The very same day that my waning light came on, My door handle fell off when I tried to close the door. After driving my car for a few more hours, I noticed tat the plastic part on the front passenger side wheel well fell off and was rubbing on the tire and was broken off.
I called the dealership and asked to speak with a supervisor. He transferred me to the service department. I spoke with the supervisor tere and informed me that I had purchased a used car from the and asked if the could help me since I have only had the car for 2 months. He said to bring it in. I drove all the way down there and was told after inspection that it was indeed the alternator. I would have to pay another 700 dollars to have it fixed. I asked him why the mechanics didn't find this issue when they did their "certified" check of the car, and wouldn't that be why the battery could have been dead before I bought the car? He basically said there is nothing they could do to help me. I feel like they did not sell me a dependable car even though it was used. Their name certified and the reviews I read made me think I would be getting a quality product. I was wrong.

TO WHOM IT MAY CONCERN:

[redacted] purchased a 2012 Mercedes C250 from Certified Benz and Beemer on May 29, 2013.  At the time of purchase, a current [redacted] was provided to Ms [redacted] which indicated that there were two (2) prior owners of the...

vehicle, six (6) service records, and no accidents.

As we understand, subsequent to the purchase of the vehicle, Ms [redacted] took it into a Mercedes dealership for some warranty work and, at that time, was informed that a tie rod had been replaced with a non-factory part. As a result, Mercedes declined to cover the repair because of the use of an aftermarket part that was used in the previous repair.  [redacted] then contacted Certified Benz and Beemer about her concerns and also claimed at that time that the vehicle had been in a  prior accident.  Certified Benz and Beemer then ran a new [redacted] which then indicated that there was a prior accident which was reported to [redacted] on March 4, 2014, almost a year after the sale of the vehicle.  

Certified Benz and Beemer, in an act of good faith, had the tie rods replaced with factory Mercedes parts and evenly split the cost (50/50) with Ms [redacted].  In discussions with Ms [redacted], it is Certified Benz and Beemer’s understanding that Ms. [redacted] will take the car back to Mercedes and get the warranty reinstated.

If you have any questions regarding any of the foregoing, then please do not hesitate to contact us.

[redacted], President of Certified Benz & Beemer

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not ok with this proposal and expressed that to begin with.  I did not claim the vehicle was in an accident I have proof of this information.  I also, was sold a vehicle form CERTIFIED Benz and Beemer and was repeatedly told by the salesman and management that they stand by their name.  Standing by a name like Mercedes would mean that all parts and the vehicle sold was a warrantied Mercedes just like was pitched to me and my husband and sold to us. I took the car into a closer Mercedes dealership when it started making noises and was phoned within 20 minutes to tell me the parts were not Mercedes parts they immediately knew this vehicle had been in an accident.  They can tell by the stickers on the parts.

I spoke with [redacted] because they wanted to just fix the vehicle to ensure the warranty would go into place and just work out a payment with [redacted] at Certified which [redacted] refused.  He also acted like they would fix it as if it were under warranty which it should have been to begin with and at the last minute struck this great "deal" of "splitting" the cost.  As I explained to[redacted], when they car was inspected by Certified prior to selling it they would see what Mercedes saw in 20 minutes that the parts were not factory and fixed this before selling a CERTIFIED vehicle.

You can feel free to contact Mercedes on Peoria to verify this information so it is not taken as a claim but a fact. I do not feel I should pay any portion of the repair because I misled into believing I was being sold a vehicle under warranty.

Regards,

Mr [redacted]...Please ontact [redacted] [Service Mgr] at ###-###-#### to discuss your issues and concerns.We will stand behind any promises made to you 100%.Sorry for your inconveniences,I am sure we can work something out on your needed repairs....Thanks and take care !

I purchased a used [redacted] from Certified Benz & Beemer. There were issues with the car that the Sales Manager, [redacted], assured me would be taken care of. Unfortunately, things began to go very wrong.
As agreed, I brought the car back 5 days after purchase for the repairs and a guaranteed a loaner car. The Service Manager informed me that he was not told and that a loaner car could not be provided. They kept my car for 12 days. When I returned to pick up the car most of the items were not corrected. They did manage to put 100 MILES on it. They put me in a potential serious liability situation should something had happened. The car also had no gas. In my opinion someone took it for a joy ride.
The most notable item not repaired was the rearview mirror. They did try to replace it with an aftermarket part in an attempt to repair the mirror on the cheap. The part did not work and they were forced to get the mirror from [redacted]. During this same visit, at my request, I had the factory radio replaced so that I could have [redacted]. This same manager, [redacted] assured me that the dealership would take care of it at their cost. I was presented with a bill of $750.00 to install a $149.00 radio. It is my belief that the dealership was attempting to recover some of their costs for the other repairs. Prior to paying the invoice, I took the car to my own vendor due to excessive engine noise coming from the radio. They informed me the radio was not wired correctly and needed to be re-done at my expense. They also said they would have installed the same radio for less than half of what the dealer was charging me. I did not pay the dealer invoice as an offset to my expense.
The situation gets much worse making me believe that Certified Benz & Beemer is unethical. Day one the vehicle pulled excessively to the right. They told me this was normal but, they would re-check the alignment. When they returned the car, they said the alignment was correct. I was not satisfied. I took the car to a [redacted] dealership. They let me know that there was no way the car could be aligned correctly as the right side toe arm was bent and the sub-frame was cracked. Their opinion was an apprentice tech would notice such damage. It was also their opinion that whoever did align the car was aware of the damage and they attempted to compensate by over tightening the toe arm causing the sub-frame to crack. This repair was $3,400.00. Certified Benz & Beemer did cover the cost. In my opinion they knowingly tried to hide the damage hoping that my first service at [redacted] would be a number of months later and the expense would have been my problem. The owner of Certified Benz & Beemer, Jack [redacted], claimed to have no knowledge of this and that they use a third party vendor for wheel alignments. This is a joke, as whenever a company uses a vendor, they are responsible. Jack should have taken 100% responsibility. During this repair they kept the car for another 12 days, now making it 24 in my first six weeks of ownership.
I was upset with the problems I was having and asked Mr. [redacted] to compensate me for the loss of the use of my car and for the unexplained 100 MILES. Mr. [redacted] requested a meeting. During this, two unprofessional and one unbelievably dishonest situations were communicated to me. Mr. [redacted] was clearly not going to compensate me in any way other than taking care of the outrageous radio invoice. He was upset about the cost of the repairs and acted as though he did me a favor. All of the repairs should have been cared for prior to the sale. Lastly, the Sales Manager, [redacted] actually told Mr. [redacted] that I gave my consent to drive my car. Who in their right mind would give such consent? Mr. [redacted] agreed with me. Mr. [redacted] blatantly lied. Yet, he is still employed at the dealership. I am not aware of any business leader who knows his managers was dishonest about a customer, and they were not dismissed from their responsibilities immediately.
It is my opinion that if you are in the market for a used vehicle, you should be skeptical about Certified Benz & Beemer. You can make your own judgment based on my experience but, in my opinion this dealership, [redacted], and the ownership have acted unprofessionally, unethically and dishonestly. I gave them multiple chances to be fair and make me whole, they refused. It is my opinion that you should think twice before doing business with them.