Certified Benz & Beemer

I Purchased a 2009 Cadillac Escalade that I had seen on the Internet. I Started the deal with my salesmen David he sent me pictures and video of the vehicle. He told me of the in-perfections of the vehicles and we agreed on the price. That's when the problems started the vehicle was shipped to me. When the vehicle arrived the transport another disabled veteran and his partner told me that I had to pay for the delivery. I showed him I had already payed but he advised me that if he left it they might not pay him so I told him I didn't want that to happen. He also made me aware that one of the tires was slashed and the rim was damaged before he picked it up. I was not told of that damage. All of this was at 2 in the morning. The next day I called the dealer and spoke with the sales Manger Peter W[redacted] who told me that the check didn't clear for the transporter but he would take care of and that he would talk to David about the tire. Peter then calls me back and tells me to go get a tire a they will send me check. Then I asked David about the rim and he said they weren't going to pay for it. I went an had to buy two tires because they were both bad. I only expected the dealer to pay for one. The bill was for 608 I expected them to pay half Peter said he would only pay send me a check for 200. So now I'm out 400 and I have to buy a rim and I found out that the power mirrors don't work which the dealer wants 1200 to fix. I'm a disabled Veteran and a USAA member I don't want any one else to get ripped off by this dealer.

On Saturday, June11, 2016 I drove from Tucson to Scottsdale to look at purchasing a used vehicle at: Certified Benz and Beemer. I met a salesperson named Medhi and we talked and drove the car I was interested in.
After the test drive we began the process of talking about price for the car. Medhi told me that Certified Benz and Beemer does not negotiate price. "What's on the windshield is the price." I informed him that I was a cash buyer and did not have a trade in and I wasn't going to pay the "sticker price". He said he would have to get his manager.
He left and returned 5 minutes later with a manager named: Peter Wi[redacted]. This was a British or English man. Mr. W[redacted] immediately controlled the conversation, explained their "business model" and stated that 90% of buyers do not like to negotiate price. He also said that they price themselves 5% under market.
Of the 7 or so minutes I had the extremely poor experience with Mr. W[redacted] I gave him a copy of the Edmunds printout of the cars value that included trade in $23,200.00-$24,500.00 and retail pricing: $26,003.00-$29,300.00. The asking price was: $29,000.00 and I offered: $27,000.00 cash plus tax title and license.
Mr. W[redacted] stated that "the price was the price and we don't negotiate". He was rude, condescending, arrogant, contemptuous and exhibited an extremely superior attitude toward myself. A common trait of the British I've learned.
I'm Air Force and wanted to pen a review of Certified Benz and Beemer. They have a very nice dealership with many nice used cars. Unfortunately, with management exhibited like Mr. W[redacted] I can only say I had a very poor experience with that dealership.
In conclusion I would grade my experience as a 4 on a 10 scale with 10 being the best. I would advise anyone looking for a used Mercedes or BMW to look elsewhere for a vehicle. Poor respect and a general contempt for customers isn't acceptable behavior for managers. I am a manager and I found his style insulting. Anyway, I hope this helps someone interested in purchasing a used vehicle, try a Mercedes or BMW dealership, I'm sure the management at those will be very much more respectful. Isn't that how one judges service anyhow? I won't be going back to: Certified Benz and Beemer.

I bought a 2011 BMW 328i from Certified Benz & Beemer in January of 2015. My car buying experience and service experience (oil changes and light changes) with Val in the service department was nothing short of great. In August of 2016 I noticed my car "move/adjust" while the ac was on and the car was idle during traffic. I decided to take my car in and see what the issue was and it turned out that I needed to have the left and right engine mounts and the trans(mission) mounts replaced and the parts were covered under my warranty. I gave them the okay to fix the issue and also change my oil since it was almost due for one.

A few hours after giving them the okay to fix the initial issue I got a call from the service tech saying they fixed the issues with the mounts, took the car out for a drive to make sure it was running okay. During that drive the car immediately drove rough/jerky and the check engine light came on. In the year and a half that I have had the car, I haven't had a single issue other than a blown out tail light. The service tech told me that I would need new engine coils and spark plugs to fix the issue other wise the car will ride rough and will only run on 4 cylinders instead of all 6.

After talking with both the service tech and the service supervisor several times throughout the day to gain some clarity and discuss pricing solutions, the service tech stated that he would not continue to go around in circles saying the same thing and also said told me that I was being aggressive with him and that he would get aggressive with me (but I wasn't being aggressive and the general manager of Certified Benz & Beemer agreed that I was not aggressive and that the service tech should have explained the issue, solutions and pricing options to me 8 time in 10 different languages if thats what I need for clarity).

I read several reviews on both the Yelp and Revdex.com pages for Certified Benz & Beemer and have read several complaints about their service department and 3 of those reviews say they brought their car in for one issue and the service supervisor, Tyson told them their check engine light was on and they would need to replace their ignition coils and spark plugs. I'm not saying this would never happen because cars are meant to break, but for my car to have been operating at 98% on a Tuesday and then 40% the following day on a Wednesday after Certified Benz & Beemer put their hands on it... is just odd.

They did not offer to replace anything and chalked it up to it being wear and tear. I am having my car fixed somewhere else and will never go back to Certified Benz & Beemer. I have an extended warranty and will go to another BMW dealer/service center 40 miles away from CBB so my car can be handled correctly and from honest people.

Let my experience (and all the other documented on Revdex.com and YELP) be a wake up call for you before you take your car to Certified Benz & Beemer. If your extended warranty is through CBB, look for a service shop 40 miles away from CBB location and take your car there (read reviews before). Please don't put yourself in a situation where they will screw you over and expect for you to pay for a mistake that wasn't there in the first place.

I purchased a vehicle from this dealership on 9/15/2014. On 9/21/2014 the center console broke, and I noticed the front cigarette lighter did not work to use a phone charger. On 10/24 one of the employees called to tell me that the DMV would not give me a license plate unless I took the car through emissions again. On 10/25 I went to get in my car to go to the emissions place and my tire was flat. The tire shop told me that my rim on my front tire was bent and they would have to have a new rim ordered. I attempted to contact the dealership regarding the rim and to ask if they could order me a new one. My call was never returned. Upon placing my spare tire on the car to wait for repairs, I was told the car I was sold, had two bald tires in the back that could only be seen on the inside edges. They would have to be replaced. When I was driving home from the tire shop, the spare tire that was put on, blew. I then ad to tow the car back to the shop. The tire guys said that the spare would have to be replaced as well. I spent 1000 dollars n a car for tires that I had for a month. On 11/10 my dashboard indicator came on indicating that my battery and or alternator was failing. (The battery was supposedly replaced with a new one by the dealership before they sold it to me because it was completely dead) The very same day that my waning light came on, My door handle fell off when I tried to close the door. After driving my car for a few more hours, I noticed tat the plastic part on the front passenger side wheel well fell off and was rubbing on the tire and was broken off.
I called the dealership and asked to speak with a supervisor. He transferred me to the service department. I spoke with the supervisor tere and informed me that I had purchased a used car from the and asked if the could help me since I have only had the car for 2 months. He said to bring it in. I drove all the way down there and was told after inspection that it was indeed the alternator. I would have to pay another 700 dollars to have it fixed. I asked him why the mechanics didn't find this issue when they did their "certified" check of the car, and wouldn't that be why the battery could have been dead before I bought the car? He basically said there is nothing they could do to help me. I feel like they did not sell me a dependable car even though it was used. Their name certified and the reviews I read made me think I would be getting a quality product. I was wrong.

I Purchased a 2009 Cadillac Escalade that I had seen on the Internet. I Started the deal with my salesmen David he sent me pictures and video of the vehicle. He told me of the in-perfections of the vehicles and we agreed on the price. That's when the problems started the vehicle was shipped to me. When the vehicle arrived the transport another disabled veteran and his partner told me that I had to pay for the delivery. I showed him I had already payed but he advised me that if he left it they might not pay him so I told him I didn't want that to happen. He also made me aware that one of the tires was slashed and the rim was damaged before he picked it up. I was not told of that damage. All of this was at 2 in the morning. The next day I called the dealer and spoke with the sales Manger Peter W[redacted] who told me that the check didn't clear for the transporter but he would take care of and that he would talk to David about the tire. Peter then calls me back and tells me to go get a tire a they will send me check. Then I asked David about the rim and he said they weren't going to pay for it. I went an had to buy two tires because they were both bad. I only expected the dealer to pay for one. The bill was for 608 I expected them to pay half Peter said he would only pay send me a check for 200. So now I'm out 400 and I have to buy a rim and I found out that the power mirrors don't work which the dealer wants 1200 to fix. I'm a disabled Veteran and a USAA member I don't want any one else to get ripped off by this dealer.

I purchased a used [redacted] from Certified Benz & Beemer. There were issues with the car that the Sales Manager, [redacted], assured me would be taken care of. Unfortunately, things began to go very wrong.
As agreed, I brought the car back 5 days after purchase for the repairs and a guaranteed a loaner car. The Service Manager informed me that he was not told and that a loaner car could not be provided. They kept my car for 12 days. When I returned to pick up the car most of the items were not corrected. They did manage to put 100 MILES on it. They put me in a potential serious liability situation should something had happened. The car also had no gas. In my opinion someone took it for a joy ride.
The most notable item not repaired was the rearview mirror. They did try to replace it with an aftermarket part in an attempt to repair the mirror on the cheap. The part did not work and they were forced to get the mirror from [redacted]. During this same visit, at my request, I had the factory radio replaced so that I could have [redacted]. This same manager, [redacted] assured me that the dealership would take care of it at their cost. I was presented with a bill of $750.00 to install a $149.00 radio. It is my belief that the dealership was attempting to recover some of their costs for the other repairs. Prior to paying the invoice, I took the car to my own vendor due to excessive engine noise coming from the radio. They informed me the radio was not wired correctly and needed to be re-done at my expense. They also said they would have installed the same radio for less than half of what the dealer was charging me. I did not pay the dealer invoice as an offset to my expense.
The situation gets much worse making me believe that Certified Benz & Beemer is unethical. Day one the vehicle pulled excessively to the right. They told me this was normal but, they would re-check the alignment. When they returned the car, they said the alignment was correct. I was not satisfied. I took the car to a [redacted] dealership. They let me know that there was no way the car could be aligned correctly as the right side toe arm was bent and the sub-frame was cracked. Their opinion was an apprentice tech would notice such damage. It was also their opinion that whoever did align the car was aware of the damage and they attempted to compensate by over tightening the toe arm causing the sub-frame to crack. This repair was $3,400.00. Certified Benz & Beemer did cover the cost. In my opinion they knowingly tried to hide the damage hoping that my first service at [redacted] would be a number of months later and the expense would have been my problem. The owner of Certified Benz & Beemer, Jack [redacted], claimed to have no knowledge of this and that they use a third party vendor for wheel alignments. This is a joke, as whenever a company uses a vendor, they are responsible. Jack should have taken 100% responsibility. During this repair they kept the car for another 12 days, now making it 24 in my first six weeks of ownership.
I was upset with the problems I was having and asked Mr. [redacted] to compensate me for the loss of the use of my car and for the unexplained 100 MILES. Mr. [redacted] requested a meeting. During this, two unprofessional and one unbelievably dishonest situations were communicated to me. Mr. [redacted] was clearly not going to compensate me in any way other than taking care of the outrageous radio invoice. He was upset about the cost of the repairs and acted as though he did me a favor. All of the repairs should have been cared for prior to the sale. Lastly, the Sales Manager, [redacted] actually told Mr. [redacted] that I gave my consent to drive my car. Who in their right mind would give such consent? Mr. [redacted] agreed with me. Mr. [redacted] blatantly lied. Yet, he is still employed at the dealership. I am not aware of any business leader who knows his managers was dishonest about a customer, and they were not dismissed from their responsibilities immediately.
It is my opinion that if you are in the market for a used vehicle, you should be skeptical about Certified Benz & Beemer. You can make your own judgment based on my experience but, in my opinion this dealership, [redacted], and the ownership have acted unprofessionally, unethically and dishonestly. I gave them multiple chances to be fair and make me whole, they refused. It is my opinion that you should think twice before doing business with them.

Review: Purchased a vehicle was given sales pitch Certified Benz and warranty on car. Was given clean car fax. Took to Mercedes dealer to inspect a noise found out the car had parts that we're not factory Benz parts so warranty was void. Contacted Certified Benz and Beemer and they said that car had been in accident and didn't show on car fax. Funny I have seen this complaint before hmmmm maybe this is a normal business practice just asking?

Their resolution they would pay half the repair . Hello, I would ha be a warranty if you sold me a car with the right parts. I would like to know who repaired this car when in accident? Also, certified said they would not know that the parts were not certified. The Benz dealer knew in 5 minutes because they have a part code and tag.

I really don't want this lemon period but they for sure need to pay all repair costs.Desired Settlement: Take the car back for purchase price and pay full repair costs.

Business

Response:

TO WHOM IT MAY CONCERN:

[redacted] purchased a 2012 Mercedes C250 from Certified Benz and Beemer on May 29, 2013. At the time of purchase, a current [redacted] was provided to Ms [redacted] which indicated that there were two (2) prior owners of the vehicle, six (6) service records, and no accidents.

As we understand, subsequent to the purchase of the vehicle, Ms [redacted] took it into a Mercedes dealership for some warranty work and, at that time, was informed that a tie rod had been replaced with a non-factory part. As a result, Mercedes declined to cover the repair because of the use of an aftermarket part that was used in the previous repair. [redacted] then contacted Certified Benz and Beemer about her concerns and also claimed at that time that the vehicle had been in a prior accident. Certified Benz and Beemer then ran a new [redacted] which then indicated that there was a prior accident which was reported to [redacted] on March 4, 2014, almost a year after the sale of the vehicle.

Certified Benz and Beemer, in an act of good faith, had the tie rods replaced with factory Mercedes parts and evenly split the cost (50/50) with Ms [redacted]. In discussions with Ms [redacted], it is Certified Benz and Beemer’s understanding that Ms. [redacted] will take the car back to Mercedes and get the warranty reinstated.

If you have any questions regarding any of the foregoing, then please do not hesitate to contact us.

[redacted], President of Certified Benz & Beemer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not ok with this proposal and expressed that to begin with. I did not claim the vehicle was in an accident I have proof of this information. I also, was sold a vehicle form CERTIFIED Benz and Beemer and was repeatedly told by the salesman and management that they stand by their name. Standing by a name like Mercedes would mean that all parts and the vehicle sold was a warrantied Mercedes just like was pitched to me and my husband and sold to us. I took the car into a closer Mercedes dealership when it started making noises and was phoned within 20 minutes to tell me the parts were not Mercedes parts they immediately knew this vehicle had been in an accident. They can tell by the stickers on the parts.

I spoke with [redacted] because they wanted to just fix the vehicle to ensure the warranty would go into place and just work out a payment with [redacted] at Certified which [redacted] refused. He also acted like they would fix it as if it were under warranty which it should have been to begin with and at the last minute struck this great "deal" of "splitting" the cost. As I explained to[redacted], when they car was inspected by Certified prior to selling it they would see what Mercedes saw in 20 minutes that the parts were not factory and fixed this before selling a CERTIFIED vehicle.

You can feel free to contact Mercedes on Peoria to verify this information so it is not taken as a claim but a fact. I do not feel I should pay any portion of the repair because I misled into believing I was being sold a vehicle under warranty.

Regards,

Business

Response:

Dear [redacted] .....Ms [redacted] did bring the car in to have the after market items replaced with factory parts.I had agreed to pay for half the repairs out of good faith[sold date 5-19-13].Ms [redacted] paid for her share of repairs on her picking up the car.After being notified by our bank a "stop payment" had been placed on her check.I have agreed to cover the full cost of repairs.In summary,Certified Benz & Beemer has replaced all items in her complaint with OEM factory parts at no cost to Ms [redacted].I believe this satisfies her complaint in full.Should you have more questions or concerns please give me a call..[redacted]

Review: On 24 Aug, 2014, I purchased a 2008 Hummer H3 vehicle from this dealership. I was told upon purchasing my vehicle that there was a 3000 mile warranty with the vehicle. No matter what was wrong "just bring it back and we will take care of it for you at no cost." And, I was also told I would get a loaner vehicle anytime my truck was in the shop. Well, there was two things wrong with it when I bought it...the glove box was broken and the Tire Pressure Monitoring System was not working properly. So, I brought the vehicle back to fix those two things and they could not figure out what was wrong with the TPMS...they did provide me a loaner car.....however, I told the service guy [redacted] that I had just had knee surgery and I needed something other than just a car but was told they had nothing else. Well, I needed to get to work so I accepted the vehicle I was given....a BMW sedan. I had that vehicle for about 3 days. This was the first week I owned the vehicle and I was not in it for 3 days! Well, they finally got the TPMS system figured out so I got my car back after two trips to the dealership. I live approx 45 miles from there so they were not short trips. Well, in the interim of it not being fixed, I had spoken to the general sales manager, [redacted], who had sent me an email saying that if I had any issues I should contact him. So, I did and left numerous messages and never got a call back. So, I went down to the dealership and personally saw him. I explained the situation to him about the loaner and he said he would note my complaint about it. Then about 2 weeks later, we had a very strong rain here in Phoenix, record setting rain. I left work and went out to my truck to come home from work and it would not start. So, I contacted my onstar service and then the dealership and once again was assigned to [redacted], who never returns a phone call.....I finally got the vehicle towed to the dealer and met with [redacted] and was promptly told that he had no loaner cars available....so, my wife had to miss a school event for our son and drive 45 miles to get me so I could get home. I was livid, so again I called [redacted] the next day and no call back....left him like 7 messages. Then I find out that my car has to be "shipped out" to a [redacted] dealership because the supposedly "#1 rated service dept and techs" cannot figure out why my vehicle would not start. So, it gets towed over the [redacted] who figured it out in a day, but had to order a part for it so it was there for nearly 5 days before I got it back. I was told it was fixed. Still no calls from [redacted] or [redacted]. So, I worked directly with the [redacted] guy and he billed Certified for the parts and labor....so they did pay for that repair. Soooo, the vehicle was fine for a couple weeks. Then it rained again this past Sunday. I was meeting my wife and son at a restaurant for dinner as I was on my way back from playing in a softball tournament. Well it started raining hard. We finished dinner and went out to our vehicles to go home. When I opened my door of my car there was a huge puddle of water in the drivers floor. My window were up and moon roof closed. I could not figure out what happened. I had told [redacted] when I brought it to them the first time after it rained and wouldn't start that there was water in the car then as well, and he said they would find out where it was coming from and take care of it. Well obviously they did not because the vehicle would not start again so I had to leave it at the restaurant all night. The next day I got up and had my wife take me to my car to see if it had dried out and would start but it would not. So, I had to call onstar again and waited 45 minutes for a tow truck and had to take the day off work to deal with it. I am a professor so I had to cancel two classes that day and use a sick day. So, I have the vehicle towed to [redacted] again, talked to my service advisor about it happening again and he said they would find out the issue. So, I called [redacted] again, and tried to get above him but no one called me back. I left him several messages for them to please make this right and pay for my repairs since I had not even had the vehicle 2 full months yet. I never received a call from him or anyone else. So, later that afternoon, I got a call from [redacted] telling me what the issue was. The weather stripping was rotted and the water got under the dash and shorted out the relay switch from the ignition to the starter. So, I asked him is that something that should have been spotted during the supposedly detailed inspection of each vehicle they take it to sell. So, today I paid a total of 638.89 for a repair on a vehicle that I have not even had a total of 2 months yet, when they have a 3000 mile warranty. Oh, and the best part....I purchased an extended warranty with the vehicle for 36000 miles or 3 years and they STILL WILL NOT RETURN MY CALL to handle this situation. Now, I am not writing this complaint for just any reason, because on [redacted] I gave them two outstanding reviews from the time I bought the vehicle and then the second one for the service they gave me with the glove box and TPMS. TWO 5 STAR REVIEWS I gave them prior to this....but, like many businesses once they get you to sign on the dotted line and you are hooked they don't care what happens to you.Desired Settlement: I want to be reimbursed for the repairs I paid for today! For only owning the vehicle for less that two months and it has been in the shop (and me with no loaner) 4 times, (once I had a loaner). I am not asking for missed wages from the day off work, or anything for the fact that I was stranded twice when the vehicle would not start and I had to be without a vehicle while it was serviced after being PROMISED a loaner whenever it was in the shop. And, I want an apology from [redacted] who obviously got his position (because of his age) because he is either the owners son, or a relative. He has no idea what customer service is. Once you buy the vehicle he does not care about you whatsoever!

Review: I purchased a used 2009 BMW 535I from the dealer. I took a test drive but the salesman didn't want me to go on the highway. He said, "normally I would take you on the highway but it is rush hour now." At that time the vehicle seemed to be okay. The following day when I picked up the vehicle and drove away, I immediately noticed there were issues with the vehicle. The major issue was and is the steering - the steering wheel shakes at speeds above 30 mph. The vehicle was in an accident when the salesman specifically told me it wasn't. He said, "it has a clean [redacted]". I emailed the salesman the following day (Sunday) and reported the problems. The salesman told me he would discuss the matter with his manager. On Monday morning I received a telephone call from the service manager who said they were going to fix the vehicle. A short while later a service technician called me and made arrangements for me to bring in the vehicle on Friday (4 days later). He told me they didn't have any loaner vehicles until Friday. I was there on Friday at 7:45am. A service technician took down my info and said someone would call me and I drove away in the loaner. On Wednesday the salesman called me and said they had the wheels looked at and it wasn't the problem so they were going to put on four new tires. The following day at approximately 10:00am I received a called from a service technician who told me the vehicle was ready for pickup. When I inquired about the new tires the technician told me he didn't know anything about new tires. Later that day I went to the dealer and took a test drive with the technician. The problem was still there and I told the technician that it felt a little better but still was not right. So the problem is still there, and the brakes still squel at low speeds. Apparently the dealer sold me the car and that's it - they want nothing more to do with it. Was is interesting is that they held the vehicle just long enough for the 10-day return policy expired. There are still problems with the vehicle.Desired Settlement: I want the vehicle fixed - no matter what they have to do. They apparently never even took the vehicle for a test drive before they put it out for sale. If they can't or won't fix it, then I want a different vehicle of equal or greater value.

Business

Response:

Mr [redacted]...has been taken care of and he wrote the following review....Please give me a call if I need to do anything else...Thanks and take care!In my case, salesman initially sent too many emails, which was a complete turn-off for me. But I was willing to give them a chance because they had a vehicle I wanted at the right price. Once I got there, salesman was very apologetic and I was willing to give him a chance. I was pleasantly surprised after they appraised my trade-in vehicle. Because they had a vehicle that I was very interested in, at a decent price, and arranging for no money down financing. Within 24 hours of driving off with the vehicle I noticed some conditions which I felt were wrong with the vehicle. I had to escalate my complaint(s) up the organizational chain until they landed on the General Manager's desk. In the end CBB took care of my complaint(s) and repaired the vehicle to my satisfaction. Now I am very happy with the vehicle. I would recommend CBB if you are in the market for a used vehicle.

Review: I approached Certfied Benz and Beemer about an Oil Service maintenance program that I signed up for when purchasing a GMC Yukon Denali XL in May 2014. Today I was going to partake in the second oil change, tire rotation, and multi-point inspection. I made an appointment for a one hour maintenance service that I had purchased. The service associate confirmed a one hour time and confirmed that it would be the maintenance package that I had purchased. I waited three hours for the result, which was that the dealership had only completed a multi-point inspection. I had to leave the dealership at that point, but called to reconcile the desired oil change and tire rotation for which I had signed up. The service manager offered me the oil change and tire rotation plus a complimentary air filter change. I informed him that the cost of the air filter would possibly cover the gas costs to go back and forth twice, but I would need another service performed in order to be able to reconcile what has been taken from us. The service manager stated that they had done nothing wrong and that he could only offer us a "little bit" in exchange for our troubles. He also implied that I was at fault for not specifically requesting an oil change and tire rotation. The poor customer service will result in a scathing customer review, but more needs to be done in order to make up for my time and money wasted in making multiple trips for one service.Desired Settlement: I would like Certified Benz and Beemer to honor the services they have promised and also to provide a complimentary service, preferably replacing the front air blower and resistor.

Business

Response:

Mr [redacted]...Please ontact [redacted] [Service Mgr] at ###-###-#### to discuss your issues and concerns.We will stand behind any promises made to you 100%.Sorry for your inconveniences,I am sure we can work something out on your needed repairs....Thanks and take care !

Business

Response:

Mr [redacted]...Please ontact [redacted] [Service Mgr] at ###-###-#### to discuss your issues and concerns.We will stand behind any promises made to you 100%.Sorry for your inconveniences,I am sure we can work something out on your needed repairs....Thanks and take care !

Review: Our initial dealings with this dealership was quite impressive but the honeymoon quickly passed. I have, for several months, tried to receive documentation and a second remote for the navigational system that we had installed in our Mercedes. The work was outsourced to a company that has a working relationship with this dealership. To date, we have never been supplied with the paperwork, any warranty information or the second remote we were assured would be provided. Also, we paid for but were never provided any documentation or warranty information on a special coating we had applied to our car to protect the paint (which we aren't sure was ever applied). Requests for information on having an additional safety feature added to our car have been ignored. Following up on a customer's requests is definitely not a priority, at least not for Mr. [redacted] and the service department, once the sale has been completed. What a shame! We will not purchase another vehicle from this dealership, nor will we recommend them to others, due to the lack of follow up, not to mention the unprofessional behavior that was displayed on one of our visits, where we waited for more than an hour for an appointment that had to be rescheduled until a later date, due to time constraints. We had to witness a screaming match amongst the employees/staff members in the middle of the showroom, which I assume was part of the problem. That and a lack of proper staff coverage, due to a meeting that was taking place when we arrived for our appointment, for which we drove from Sun City, Arizona to Scottsdale (approximately 74 miles round trip). We had to make TWO round trips just for an oil change that we had prepaid for, even though they referred to it as a FREE oil change. It wad included in additional monies paid for certain services. Incidentally, we have owned our Mercedes for exactly 1 year this month. I have no desire to call this dealership ever again and will be requesting, via e-mail, a copy of any and all documentation relating to the service records of our car. I will also be filing a complaint with various consumer complaints boards, as well as the Revdex.com.Desired Settlement: As we will never do business with this dealership again, we want any and all documentation associated with the purchase and servicing of our 2005 SLK 350, preferred customer # [redacted], purchased on 1/21/2013. We also want any and all literature on additional costs we incurred at time of purchase, such as manual/instruction booklet for navigational system, additional remote that was promised, warranty information on protective coating that was supposedly applies to our car, etc...as well as all service records. We do not want any phone calls from staff members of this dealership, in an attempt to appease us. We are long past that phase in our relationship with them. We wish to have all documentation, booklets, remote, etc...mailed to us at [redacted], at the expense of the dealership. We have already made too many trips and phone calls to this dealership and feel that it is the least they can do, after all the frustration and inconvenience they have caused us. Thank you.

Business

Response:

We will gather all items listed and mail to customer.I do wish we can talk and try to mend the relationship.Please contact me should any more information be needed.Thanks...[redacted] ..Gen. Mgr.

Review: Purchased a 2011 f350 and truck was shipped to my place of employment and I test drove the truck and within the first 5 min I noticed the steering box had excessive play, driver door speaker do not work, lic plate lights do not work, hard thump in drivetrain under excelleration and one key. I texted and called right away to notify the sales rep Chris B[redacted]. He informed me to take truck to dealership and that the dealership is number 1 and is reputable and should take care of this. I took the truck to a local Ford dealership and presented a written repair and also paid formsomemrepairs as well.

I paid 496 for a spare key and the drive shaft yolk repair and have the other issues inspected.

They found the steering gear box to be leaking and worn, and that the stereo speaker to be more inspected,

All I'm asking is for the dealer who sold me the truck to stand behind there product, I see many other complaints posted on the Internet as well going through the same issue I'm having. I'll absorb the costs of the spare key, I simply wish for the dealer to pay for the safety issue ps at hand, there website states that all there vehicles go through a rigorous safety inspection, there is no way this truck would have passed any safety inspection. I simply want the steering box replaced and the stereo speakers and the expenses I paid this far per the salesman request I take to a dealer to inspect. I feel I've been sold a lemon and the the truck was grossly misrepresented. I am fully prepared to file complaints with the dmv, consumer affairs and of course legal against this dealership. This isn't the first time they have done to consumers from what I see read all over the Internet.

I just want my truck repaired, they can pay the dealer direct, I will pay for the key as I have done. Just take care of the major safety issues at hand. I'm very concerned about getting into an accident.Desired Settlement: Pay dealership direct for repairs mentioned above. Re imburse for what I have paid this far minus the spare key.

Business

Response:

Initially, we note that this is a SECOND Notice. Please be advised that Certified Benz & Beemer ("CBB") we did not receive an initial notice. Otherwise, we would have promptly responded.As for the merits of Mr. [redacted]'s complaint, the vehicle sold to this customer was a Wholesale Direct vehicle because the vehicle had over 140,000 miles on it. As such, it comes with a very limited 30 day/500 mile powertrain warranty which Mr. [redacted] acknowledged in writing at the time of purchase. The vehicle was sold to Mr. [redacted] on January 15 2016 with 140,911 miles on it. The complaint states that he immediately noticed the various problems with the vehicle as soon as he received it. However, the repair bill with Gosch Temecula Ford indicates that the vehicle was brought in on February 11, 2016 with 141,815 miles on it. Thus, the issues that were supposedly immediately discovered were not taken to be repaired within 500 miles making them outside of the limited warranty period. That being said, CBB has made diligent efforts to reach Mr. [redacted] on multiple occasions to discuss the issues with the vehicle and attempt to resolve them. Lee G[redacted], General Manager of CBB, has attempted to reach Mr. [redacted] on at least 4 separate occasions by telephone on February, 2016. Other CBB representatives have also attempted to do so as well. Although the repairs may be outside the limited warranty period, CBB is interested in resolving the steering box issue as soon as possible as a matter of goodwill. In that regard. CBB welcomes Mr. [redacted] to contact Mr. Lee G[redacted] at CBB to attempt to resolve the issues.

Review: When first purchase it took the dealer an excessive amount of time to deliver the vehicle and failed to make a status or even a courtesy call. When the vehicle was finally deliver(after putting some pressure on them), the dealer failed to honor the promise on one of the repairs and performed a shoddy quality on the one they did.

After one week, the "fix" was starring to come off, needless to say I was very aggravated and dissatisfied; after arranging for a, inconvenient appointment, again, it took the dealer an excessive amount of time and again with out any status or courtesy call, to finally let me know that the problem was unrepairable and that they would have to order a new part; now this happen on 5/23/2013.

Up until now I have not received any call, courtesy or otherwise, from the dealer.Desired Settlement: I believe I'm in title of written apology, a prompt repair of the vehicle and perhaps some kind of equivalent monetary compensation, for the inconvenience and aggravation.

Business

Response:

Hi [redacted]..Yes the repair done to [redacted]s convertable top{small patch} did not work and a whole new top was ordered.Service has tried to call [redacted] several times to schedule a time to replace top[he also needs a loan car].We are replacing the top at 'no cost' to him.I will have the service mgr call him and line this up,sorry it had to get to this point.Thanks and take care !