Overpriced consulting with poor service and no refund
I entered into a business consulting contract with Certified Homecare Consulting. I was promised that I would receive quality services that would help my upcoming non-medical agency be successful because they're experts in the business. I paid them a tune of $10,999. I was initially working with Karen, who was really impersonal. Try as I might to communicate with her to see where my file stood, it was limited. Each time I spoke with her, she couldn't find the files I sent her. I had to send her the same files multiple times. However, Roxanne took over my account and it was almost the same limited engagement from her. We would have scheduled calls and due to our time zone differences and her calling me from her personal cell phone, we would miss the ability to connect. During all of this chaos, I was dealing with a lot of deaths in my family, which was a clear distraction for me. I asked to take a break and put my file on hold.
Now that I have had the opportunity to review the items (i.e., logo, website, policy), I see the lack of uniqueness/originality to them. All of their agencies have the same, if not similar, logos or websites with the same information, with the exception that the agency name is different. This creates a disadvantage for my agency as this is an already competitive market. My agency will not have the needed competitive edge to survive a market that has agencies with highly professional websites and logos when mine looks like it was created by teenagers.
Given these issues that I am now seeing, I am no longer interested in working with this company, who is not rendering the services that were promised to me. I am not satisfied with anything that has been done so far. On top of that, my ability to engage with their director of licensing has been very poor. I have reached out to them voicing my concerns and dissatisfaction, and they have flatly refused to refund me my money.
Now that I have had the opportunity to review the items (i.e., logo, website, policy), I see the lack of uniqueness/originality to them. All of their agencies have the same, if not similar, logos or websites with the same information, with the exception that the agency name is different. This creates a disadvantage for my agency as this is an already competitive market. My agency will not have the needed competitive edge to survive a market that has agencies with highly professional websites and logos when mine looks like it was created by teenagers.
Given these issues that I am now seeing, I am no longer interested in working with this company, who is not rendering the services that were promised to me. I am not satisfied with anything that has been done so far. On top of that, my ability to engage with their director of licensing has been very poor. I have reached out to them voicing my concerns and dissatisfaction, and they have flatly refused to refund me my money.