Chain Saw Rental & Equipment

To whom it may concern,I completely understand the concern of [redacted] Unfortunately to program the locks in the vehicle it would be an additional four hours which is why she was told the cost would be approximately $I would be willing to reprogram the locks for $but [redacted] would have to purchase a key with a transmitter because the only key she has is a valet keyIf she does not want to move forward with this I would be willing to give her a $credit(the cost of diagnosis) toward any future work to be performed in our Service DepartmentI am sorry for any inconvenience this may have caused but hopefully we can help make it a little better.You can contact myself or [redacted] ***s at the dealershipSincerely, [redacted] General Manager [redacted]

Complaint: [redacted] I am rejecting this response because: I do not feel this is a fair compensation for the aggravation that I have to deal with on a daily basis with using different keys to operate my carI feel that Honda of Watertown owes me more than the $for the bogus diagnostic fee they chargedI feel that at least 25% of my bill should be credited to meThey can credit my charge accountI had been a loyal customer, purchasing vehicles from them and want this issue resolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I do not want any further dealings with [redacted] The service department does not operate with honesty and integrityThe job was not done as described and I feel at this point they should credit me at least the $as I had already requestedThis can be applied to my credit card account Sincerely, [redacted]

To whom it may concern, As of 4pm today Mr [redacted] just left my office and we are reimbursing him for the axle that was installed in his vehicleThe original axle we installed was ordered by the Identification number on the vehicle, and it was the correct axle for their carI apologized to Mr [redacted] for any inconvenience this may have caused to him and his family and in return Mr [redacted] has stated that he would like to continue to come here to service his vehicleMr [redacted] and I have spoken since the beginning of our interactions together and we have agreed that he will continue to service with us and hopefully when they need to replace a vehicle we will be able to help him as well Sincerely, [redacted] General Manager

To whom it may concern,I completely understand if [redacted] does not want to come back to the dealership to have us work on her vehicle.I will be happy to refund her the original diagnosis charge of $that I wanted to give her in credit for future services.I feel bad that [redacted] is unhappy with how the keys have be used now and if we could help in the future I would appreciate the opportunity Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 They never indicated that they wanted to see the car, he only indicated that they were not responsible. If they wanted to see the car, I would take it to them just like I took it to the Regional Manager, ***, when she was coming to [redacted] for the day and I tried to intercept her. I told them I had taken it to [redacted] so they could call them and speak with the Service Manager who examined the car carefully inside and out. *** would not even look at it or speak with me. I waited 2 hours then her Service Manager took me to my car and said that there were 2 paint jobs (just as the autobody owner had previously told me) and that the part that was peeling off badly was thinner and even had dirt in it, why it was peeling on the second painted part. He suggested I contact the dealership I purchased a new car from in [redacted] **. It is clear to me that they are not honoring the contract of selling me a NEW car that they did not disclose any damage to the NEW car I purchased from them. Instead, that they blame Honda, aren't they part of Honda? They should take it up with Honda, I purchased a brand NEW car from them and have all the paperwork to prove it. They did not disclose a defect in the paint or that it had been painted twice due to damage in transit anywhere in this paperwork. I was led to believe that it was a brand new car without any defects. I only became aware of this fact when 2 professionals who looked at the paint confirmed this. I know it is past the warranty but when does the warranty of truth in advertising expire? They won’t treat me fairly even though this is the second new [redacted] I have purchased. I will never purchase another one, [redacted] lost me as a customer after this. Other future [redacted] customers should be alerted of their business practices and customer treatment so they don’t fall into the same trap I did and find that they are stuck with a defective product after the warranty expires. They should be aware of how [redacted] treats its customers so they can avoid buying cars from them and go somewhere else where they can be treated like valued customers and buy a NEW car without any hidden damage that is not disclosed. / [redacted] Style Definitions */ Sincerely, [redacted] ***

To whom it may concern,
We understand Mr***'s concerns with wanting his vehicle to be repaired correctly without coming to the dealership multiple times
His vehicle actually produced two different codes both times it was in our service department and the last time we did work the service
contract people
sent someone out to inspect the vehicleIt is unfortunate that Mr*** drove out and the check engine light came back onWe wanted to take his vehicle right back in
which Mr*** agreed to and then changed his mind and left with his vehicleWe do not want to charge Mr*** or the warranty company any more money, all we wanted to do
was inspect the work that had just been doneI would like the opportunity to have Mr*** vehicle inspected with it being overseen by our service manager *** *** Again, we are not trying to
charge any more money we just want the opportunity to make sure Mr*** vehicle is repaired correctly to it's specificationsI would ask that Mr*** contact me directly so that I can help resolve the issue
we are having with his vehicleI look forward to hearing from Mr*** and helping resolve this issue
Sincerely,
*** *** *** ***
###-###-#### ***

From: *** *** [mailto:st] Sent: Tuesday, May 09, 8:PM To: *** Subject: Complaint #*** Dear *** *** As per our phone conversation Monday morning on 5-08-17, I would like you to reopen the file on complaint *** I would like the opportunity to accept the offer from Honda of Watertown to refund me the $diagnosis feeI would like that credited to my charge account Though I am not happy with the outcome of my complaint I feel that I have no choice but to accept the last offer Sincerely, *** ***

To whom it may concern,
I was in the office next to Mr*** when he returned Mrs*** phone call this afternoonMr*** did his research on the *** Mrs*** purchased in May of from us so he had all the information when he returned her callIn our records since the vehicle
came to us we have never done any paint work to the vehicle since it was delivered to our dealership by HondaWe have not seen the vehicle here at *** of *** since we did an oil change in February of Mrs*** began the conversation with "you sold me a repainted vehicle and I will not return to your dealership"Mr*** never had the opportunity to ask Mrs*** if we could inspect her vehicle and try to find out what had happenedI contacted our Service representative from *** and I was told that Mrs*** was informed by *** *** that her vehicle was out of warranty for paint by time and mileageI do not know what autobody shop Mrs*** used to repair the paint or how it could be determined after ten years that the vehicle was repainted before it was delivered to Mrs***By the end of the conversation I went into the office with Mr*** and by the end when Mrs*** said she was going to file a complaint with you I believe nothing we could have said would have stopped her from doing thatMr*** was not rude and didn't hang up on Mrs*** but she began the conversation saying she would not bring the vehicle to us so I believe he wasn't sure what to say to herWe have all the records to show that we have not done any paint work to Mrs*** vehicle and *** states it is out of warrantyI understand Mrs*** frustration at the information she says she found out about her vehicle and I would be willing to speak with herIf she would like she can contact me at the dealership
Sincerely,
*** ***
General Manager

To whom it may concern,
I have spoken to Honda's Parts and Service RepresentativeShe confirmed that the Service Manager at *** *** told Mrs*** that her vehicle was out of warranty by time and mileage
The Service Manager did not confirm that the vehicle was painted twiceI am not sure what exactly Mrs*** is being told by the Auto body shop she is taking her vehicle toAs I had stated previously
we have not seen her vehicle since February of Before a customer takes delivery of a new vehicle we do a pre-delivery inspection of that vehicleIf there was anything to disclose to Mrs*** as she stated
we would have disclosed it at deliveryI believe Mrs*** is frustrated but we delivered her a new vehicle back in which is what we had agreed to
Sincerely,
*** ***
General Manager

To whom it may concern,
When Mrs*** originally came to the dealership she wanted a *** ** that she was quoted $a month forShe agreed but unfortunately we could not get the interior color that she preferredMrs*** came back into the dealership and the only we could get the
interior color she wanted was to get her a *** ***Same vehicle she first wanted but the interior would now be leather and the *** *** would be $per month which Mrs*** agreed toWe brought the vehicle in for them and they came in for delivery on 3/31/When the paperwork was printed out the business manager still had the same quoted payment in the computer on the *** **Before Mrand Mrs*** left the dealership the business manager realized the error and asked them back to his office to the do the paperwork on the *** *** that they wanted and we had brought in for themThe business manager apologized for the error and wanted to print out the correct paperworkMrand Mrs*** did not want to do the paperwork over at the original agreed upon price, so they left the dealershipA short time later they returned to get a refund of their down payment that they had given usAt that we returned their down payment to them and they left the dealershipI apologize that any error occurred when they were here but all we wanted to do was honor the original deal that was agreed upon but Mrand Mrs*** did not want toPlease contact me if there is anything I can do
Sincerely,
*** ***
General Manager

To whom it may concern,
*** *** purchased the *** *** for $17,When the vehicle was purchased it had a retail value of $20,Never was the vehicle listed with a $13,asking price
Miss *** Had a $down and purchased some aftermarket items which helped make
her payment what it isThere were no additional fees or bank fees charged to miss ***
When miss *** stopped in recently and spoke to *** *** our business manager to lower her monthly paymentMr*** told her she could trade in her vehicle and approximately what she would need
for a down payment to get her the payment she was looking forI would be glad to sit down with miss *** myself to try and help her get into a vehicle with a lower monthly payment
If she wishes to contact me directly I will try and do what I can for her
Sincerely,
*** ***
General Manager
***

To whom it may concern,In April with 158,000 miles on the vehicle a transmission service was recommended and the customer declined the service. When the vehicle came in on November 24th with170,000 miles on it the transmission was full and no leak was noted. At that many miles we would not recommend...

a transmission service. Four days later the transmission overheated and caused the transmission fluid to leak out of the breather tube.If the fluid was low when they came in for service it wouldn't move which is the situation now. The Service Manager Ray explained that we could try and add fluid to see if it moves but that it would probably not fix the problem. Unfortunately it was an internal problem with the transmission and simply checking that the fluid was full would does not mean thatthe transmission would not have failed. We would be glad to work with the customer if they would like to repair the vehicle. They can contact Ray or myself. Sincerely,Richard B[redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: We did not come to an agreement.  I went in with a slight click when I turned the wheel, not the full blown grinding and banging it left with.   I needed my car fixed as it should not have been driven like that so unfortunately I paid [redacted] to replace the axle. After the work was complete, I picked my car up again (for the third time) and drove it off the lot (with my child in the back seat) only to find out that there was still grinding and banging coming from the front end! I brought my car to a different shop the next morning and the car was diagnosed as having the front right axle improperly installed and a loose motor mount that had failed to be re-tightened. The tech verified that loosening the motor mount is part of the procedure to replace the alternator (which [redacted] had just done days prior) The axle was not able to be salvaged as it was improperly installed by [redacted] so I had to buy another axle, and the motor mount was tightened and the vehicle driven extensively to verify that the motor mount had not come loose on its own. It is also a possibility that the axle wasn't even the correct axle for my make and model vehicle, as it was significantly different from the axle that the second shop installed. [redacted] didn't even replace the cotter key on the axle nut that keeps the nut from backing out and the axle in place! I have third party documentation of all of this that I would be more than happy to submit.  In my previous complaint I had only asked for a discount. In light of the axle being properly installed, I am now asking for a full refund for parts and labor on the replacement of the axle.  Thank You.  Sincerely,
[redacted]

To whom it may concern,I completely understand if [redacted] does not want to come back to the dealership to have us work on her vehicle.I will be happy to refund her the original diagnosis charge of $145.00 that I wanted to give her in credit for future services.I feel bad that [redacted] is unhappy with how the keys have be used now and if we could help in the future I would appreciate the opportunity.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because I do not want any further dealings with [redacted]. The service department does not operate with honesty and integrity. The job was not done as described and I feel at this point they should credit me at least the $200 as I had already requested. This can be applied to my credit card account.
Sincerely,
[redacted]

To whom it may concern,
As of 4pm today Mr. [redacted] just left my office and we are reimbursing him for the axle that was installed in his vehicle. The original axle we installed was ordered by the Identification number on the vehicle, and it was the correct axle for their car. I apologized to Mr. [redacted] for any inconvenience this may have caused to him and his family and in return Mr. [redacted] has stated that he would like to continue to come here to service his vehicle. Mr. [redacted] and I have spoken since the beginning of our interactions together and we have agreed that he will continue to service with us and hopefully when they need to replace a vehicle we will be able to help him as well.
Sincerely,
[redacted]
General Manager

Complaint: [redacted]
I am rejecting this response because: I do not feel this is a fair compensation for the aggravation that I have to deal with on a daily basis with using 2 different keys to operate my car. I feel that Honda of Watertown owes me more than the $145 for the bogus diagnostic fee they charged. I feel that at least 25% of my bill should be credited to me. They can credit my charge account. I had been a loyal customer, purchasing 2 vehicles from them and want this issue resolved.  
Sincerely,
[redacted]

To whom it may concern,There was an internal failure in the transmission which caused the transmission fluid to foam and leak out of the breather tube. The fluid was pushed out of the breather tube, possibly from overheating or internal failure. Sincerely,Richard B[redacted]General Manager

Complaint: [redacted]
I am rejecting this response because:
They never indicated that they wanted to see the car, he only indicated that
they were not responsible If they
wanted to see the car, I would take it to them just like I took it to the Regional Manager, [redacted], when she was coming to [redacted] for the day and I tried to intercept herI told them I had taken it to [redacted] so they could call them and speak with the Service Manager who examined the car carefully inside and out [redacted]
would not even look at it or speak with me. I waited hours then her Service Manager took me to my car and said that there were
paint jobs (just as the autobody owner had previously told me) and that the part that
was peeling off badly was thinner and even had dirt in it, why it was peeling on the second painted part.
He suggested I contact the dealership I purchased a new car from in
[redacted].
It is clear to me that they are not honoring the contract of
selling me a NEW car that they did not disclose any damage to the NEW car I
purchased from them. Instead, that they
blame Honda, aren't they part of Honda? They should take it up with Honda, I purchased a brand NEW
car from them and have all the paperwork to prove it. They did not disclose a
defect in the paint or that it had been painted twice due to damage in transit anywhere in this paperwork. I was led to believe that it was a brand new car without any defects. I only became aware of this fact when professionals who looked at the paint confirmed this. I know it is past the warranty but when does
the warranty of truth in advertising expire?
They won't treat me fairly even though this is the second new [redacted] I
have purchased I will never purchase another one, [redacted] lost me as a customer after this. Other future [redacted] customers
should be alerted of their business practices and customer treatment so they don't fall into the same
trap I did and find that they are stuck with a defective product after the warranty expiresThey should be aware of how [redacted] treats its customers so they can avoid buying cars from them and go somewhere else where they can be treated like valued customers and buy a NEW car without any hidden damage that is not disclosed
Sincerely,
[redacted]