Chain Saw Rental & Equipment

Good afternoon [redacted],I understand you had an issue with the heat shield on the vehicle after the transmission and axle repair was done. I would be glad to take a look at the heat shield and I believe it is a minor repair. I would be glad to take care of it for you at your earliest...

convenience. Please contact me or my service manager Ray L[redacted] so we can sit down and discuss this issue with you.Please contact me by phone or email whatever is easier for you. Sincerely,Richard B[redacted] General Manager, [redacted]

To whom it may concern,
I have already spoken to Mr. [redacted] about the repair on his vehicle. The car was originally diagnosed with needing a replacement of the axle. I met with Mr. and Mrs. [redacted] on Saturday and on Monday early afternoon
I had spoken with Mr. [redacted]. At the time we agreed...

the vehicle had come to us needing an axle and we help him on the cost of the repair and we would have it back to him the following day. The repair should be done today and
the [redacted]'s should be picking up their car. We came to an agreement between us and hopefully we will continue having them come in for service. They know they can contact me directly at any time.
Sincerely,
[redacted]
General Manager

To whom it may concern,I completely understand the concern of [redacted] Unfortunately to program the locks in the vehicle it would be an additional four hours which is why she was told the cost would be approximately $450. I would be willing to reprogram the locks for $300. but [redacted]...

would have to purchase a key with a transmitter because the only key she has is a valet key. If she does not want  to move forward with this I would be willing to give her a $145. credit(the cost of diagnosis) toward any future work to be performed in our Service Department. I am sorry for any inconvenience this may have caused but hopefully we can help make it a little better.You can contact myself or [redacted]s at the dealership. Sincerely,[redacted]General Manager [redacted]

Complaint: [redacted]
I am rejecting this response because: As I am not a trained or certified mechanic I have been researching from other Honda shops as well as non Honda Shop to verify what Watertown Honda has reported. So far, their statement is very very wrong in that the transmission fluid can be full and then be empty 3 days later. I will submit whatever information that I have collected and document the source once I am done with my research.
Sincerely,
[redacted]