Chairs & Tables

All we require of the customer is to bring in their original pink copy and we will refund the amount without question My understanding is the customer refuses to do soCustomer has had a list of demands but Again we have a simple policy, the customer to bring in original pink copy and the customer will receive a complete refund My understanding is the customer was told this several times but has resisted not to do so We believe in customer service and we try to accommodate every customer When you are a high volume store, sometimes you may unintentionally miss something We do apologize for the late response to the Revdex.com We are still hopeful we can resolve this Thank you for your time

11/3/ Mr [redacted] , returned his stools, received a full refund order is completely closed Thank you, Amanda

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Just wanted to explain why we rejected the offer from the business ownerHe offered to refund our deposit of $with a checkWe want cash onlyFrom research we have done, some of his checks have bouncedWe don't want to have that happenAlso, in all his dealings with us, he has lied repeatedly about his intentionsWe distrust him.He also offered us different chairs from his warehouseThey are not what we ordered and we are not accepting themOur only resolve to this matter is to receive $in cashThanks for your help Regards, [redacted]

This consumer has been refunded

As stated before, the money was put back on her charge, it is no longer in our accountShe did receive a receipt as well

We have returned the funds to card ending in [redacted] on 6/27/The money has been removed from our account, we can not refund again

The business is going to reach out to [redacted] , If he can't find what he likes, he can go in and they will give the deposit back

I ordered chairs from Chairs and Tables on August 9, Paid the company $for the chairs and received the wrong merchandiseThey promise to fix the problem and as of June 5, the problem is still not correctedI just got off the phone with Jim and we cannot get this problem solvedI contacted Chairs and Tables on 2/14/17, 3/6/17, 5/22/17, and 6/5/Now I am waiting for Jim to contact the owner Carmen to see about refunded the money.Refund! They have been given too many opportunities to correct their mistake and have not done so!

Phone response - I have spoken directly with Mrs [redacted] , and we have worked things out

I have spoken to this consumer, they have to come in for their refund, it will not be mailed

She has been refunded

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have told this consumer, all she has to do is come in with her receipt, and we will refund her

We have set a delivery date for ***

We have called this consumer times, with no responseThe table is here, and the chairs will be with in a week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I spoke with Jim on Tuesday; he told me he knew nothing about this complaintI find it very interesting that he or someone from the business has suddenly responded to this complaint after more than a month. I am going to the business tonight to get my refundIf my refund is given in cash, I will surrender my copy of the receiptHowever, if it is in the form of a check, I will hold on to the receipt until the check clearsIt would be very easy for a stop payment to be placed on a check & then I would have no proof of my order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
This company Chairs & Tables keeps saying that they paid me back but I am still to this day fighting this charge months laterI can send all bank statements from May to now proving they never put the money back onto my cardThis company is has a current lawsuit against them stating the exact same thing.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

To whom it may concern;An old order that has been reinstatedAs part of reinstatement was to reorder if available and/or in-store credit towards a equal in-store in stock item Thank you, ***

The consumer has come in and picked something else outThey are all set now