Revdex.com & Mr [redacted] ,I would like to follow up with Revdex.com & Mr [redacted] I have reached out to the Title Department and we are looking into your concern I will keep Mr [redacted] updated as soon as I hear from the Title Director Texas Direct Auto / Vroom wants to make sure that each customer is taken care ofThank you, Diane ***
[redacted] , Good Afternoon, I would like to follow up with you on the email that you sent to the Revdex.com I have been working with the managers at the [redacted] locationI have also been working with the title department They will be following up with you on Wednesday.Thank you,
Revdex.com & Mr [redacted] , I would like to update the Revdex.com & Mr [redacted] this morningThe Director of Titles will reach out today on the states of the Plates and RegistrationI have followed up as of this morning and was told that you will receive them this weekI just want to say thank you so much for all of your patience with this matter We want to make sure that each customer is taken care of Thank you, Diane ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]The only thing that they brought up in the original complaint was the money owed to me, on May 1st when I found the first issues I was told by Ronzell [redacted] that they "will make it right." On May 26th I received a check which is correct but on June 2nd while getting my truck washed for the first time there is a huge tear approximately 4-inches on the front portion of the driver seat which I was unable to see until I went to go vacuum the truck floor mats Like I stated in my original complaint these tears were never revealed during the online sales process and believe that Vroom is still responsible for the final tear as there deceptive sales techniques are unacceptable and not lining up to the commitment to WOW their customers.Also some of the other issues that were not spoken of is:That on their website it states they would never sell a call that has been in an accident, however when I got the truck paperwork the [redacted] shows that it has been in an accident.On May 20th I sent Daisy [redacted] the paperwork to complete the transaction On June 16th I sent Daisy an email asking about the status of the transaction and didn't hear from her It is No July 7th and I don't have my registration.I have asked for the General Managers name and number on numerous occasion as I've asked numerous managers to contact me and no one has including Jimmy [redacted] who was sent an email on June 7th asking him to contact me.I cant explain in words how frustrated I am not only with this purchase but the absolute lack of communication and customer service on such a large purchase I have purchased over cars in my life and this is has been the worst experience I have ever encountered by far Regards,
Diane [redacted] Director of Customer Experience has reached out and taken care of Mr*** I will be sending Mr [redacted] a check in the amount of $ Shane [redacted] from the Finance Department has also reached out to Mr [redacted] todayShane [redacted] explained the questions and concerns that Mr [redacted] needed to be answeredI would really like to Thank Mr [redacted] again for all of his patients Thank you, Diane [redacted] Director of Customer Experience
[redacted] , Good morning, I would like to follow up with you and let you know that Texas Direct Auto sent a check out to you today 10/27/ We are truly sorry for your inconvenienceThank you,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com & [redacted] ,I would like to follow up with an answer about the email that was sent to the Revdex.com I am workingwith the Customer Support Team in the Dallas location and we will be getting back with the customer.I have also reached out to the Sales manager in Stafford Rod *** The Customer Support team will be looking into this matter Thank you,Diane ***,
[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com & MrG*** Nogueira,I am following up with you on the email that you sent to the Revdex.com I have reached out to the Finance Department, so they can assist in the questions and give you some answers.Thank you,D*** B***
Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I never received a resolutionIf you look at the communication email chain through your website you will see that every time I respond to you the vendor responds That they will call meBut they don’t, or they call at odd hours when I am unable to speak with themWe have been playing phone tag for a monthI was promised a phone call today and have been waiting literally all day. This issue is no more resolved than it was when I first wrote to youCan you assist?*** Soisson
Regards,
I want to thank the Revdex.com for bringing this matter to our attention Our General Counsel is currently working directly with legal representatives retained by MrMoxam to bring closure to this matter.Best Regards,Tom
Eric & Revdex.com
Vroom would like to reach out to you and let you know that the management team is looking into this estimate that was sent over to usI know that we are working also corporateWe will be
reaching back out to you on this matter
Thank you,
Diane ***
Revdex.com & *** *** Mark Kreached out to *** *** and supplied her with the check # and *** tracking #.8/** *** ***
I hope that this information has answered all of your question.Every customer is very important to
us Thank you, Diane B*** Director of Customer Relations 281-499-
RE: Revdex.com Complaint ID ***
Dispute Resolution Team and Mr***,
Thank you for taking the time to bring this
matter to our attention. I have reviewed
Mr***’s complaint and the repair estimate from Icon Collision
Services. The extensive damage noted in
Mr***’s complaint, and the estimate he provided is consistent with a slow
to moderate speed impact to the front of the vehicle. A comprehensive safety, cosmetic, and
mechanical inspection was conducted on the mentioned vehicle prior to being
offered for sale and no damage was noted, and the attached Bill of Lading noted no such
damage at the time Mr*** accepted possession. Because the damage appears to have been
caused following the purchase, Vroom will not assist with the repairs
Please
know that it is Vroom’s goal to ensure our customers are completely satisfied
with their purchaseVroom values its customers' patronage and looks forward to
servicing Mr***’s future vehicle needs.
Best Regards,
Tom ***
I spoke with Rod ***, sales manager, on April 13th at 281-410-who gave me the following items to be fixed on the car before shipping it to the DFW location:The "open tasks" that are causing the delay are: need new tires, need state inspection, need wheel locks, ding on driver side door,
scratches on front and rear bumper, inner console scuffs in driver side door and panels, scratches on the hood I was advised by Rod that Vroom would paint the car.When I arrived at the DFW location on Saturday, April 22nd, I pulled out the notes received from Rod and looked at all issues above I found that there were new tires,wheel locks, and no scuffs in the console but the other items were not done AT ALL Patrick ***, sales person at the DFW location, said in the system it looks like all those tasks were completed but he can see they were not actually doneI also spoke with the manager at the DFW location who said she does not know why the items above were not actually completed and that normally they are done when marked done in the systemIt "slipped" through the systemI have days to return this vehicleToday is the 2nd dayIf they do not plan to rectify the situation, I will return it and complain about their deceptive business practices and for defrauding their customers The DFW location refused to complete the things that the Stafford office did not complete because they said it was supposed to be done before being shipped This leaves me in an unjust situation of receiving a car that is of less value due to the scratches and dents That is not what I payed money to receive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It has been months and it has not gone any whetr they need to give me my plates that is the only way to resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I can only accept or reject the proposal Since this was only an update and not a real resolution, I can't accept it and close the case I reject it to keep the case open but I do understand that the firm is currently looking into the estimate
Regards,
Good afternoon,
Contacted customer to reach an agreement to assistShe was busy at the time
and requested a call backWill contact customer with a proposal
Thank you,
Director of Customer Experience
*** Boyd
Revdex.com & Mr*** ***,I would like to follow up on the email that was sent to the Revdex.com The Customer Support team did a check request for Mr*** *** on 5/26/in the amount of $ 1,779, The repair bill that was sent over to Vroom was paid in full This estimate
was sent to Vroom from Mr*** ***. The invoice was dated for 5/19/and we paid the full amount on 5/26/ Christian *** is a part of the Customer Support team that did assist with your matter We truly would like to apologize again for the inconvenience on behalf of Vroom Thank you, Diane ***
Revdex.com & Mr [redacted] ,I would like to follow up with Revdex.com & Mr [redacted] I have reached out to the Title Department and we are looking into your concern I will keep Mr [redacted] updated as soon as I hear from the Title Director Texas Direct Auto / Vroom wants to make sure that each customer is taken care ofThank you, Diane ***
[redacted] , Good Afternoon, I would like to follow up with you on the email that you sent to the Revdex.com I have been working with the managers at the [redacted] locationI have also been working with the title department They will be following up with you on Wednesday.Thank you,
Revdex.com & Mr [redacted] , I would like to update the Revdex.com & Mr [redacted] this morningThe Director of Titles will reach out today on the states of the Plates and RegistrationI have followed up as of this morning and was told that you will receive them this weekI just want to say thank you so much for all of your patience with this matter We want to make sure that each customer is taken care of Thank you, Diane ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]The only thing that they brought up in the original complaint was the money owed to me, on May 1st when I found the first issues I was told by Ronzell [redacted] that they "will make it right." On May 26th I received a check which is correct but on June 2nd while getting my truck washed for the first time there is a huge tear approximately 4-inches on the front portion of the driver seat which I was unable to see until I went to go vacuum the truck floor mats Like I stated in my original complaint these tears were never revealed during the online sales process and believe that Vroom is still responsible for the final tear as there deceptive sales techniques are unacceptable and not lining up to the commitment to WOW their customers.Also some of the other issues that were not spoken of is:That on their website it states they would never sell a call that has been in an accident, however when I got the truck paperwork the [redacted] shows that it has been in an accident.On May 20th I sent Daisy [redacted] the paperwork to complete the transaction On June 16th I sent Daisy an email asking about the status of the transaction and didn't hear from her It is No July 7th and I don't have my registration.I have asked for the General Managers name and number on numerous occasion as I've asked numerous managers to contact me and no one has including Jimmy [redacted] who was sent an email on June 7th asking him to contact me.I cant explain in words how frustrated I am not only with this purchase but the absolute lack of communication and customer service on such a large purchase I have purchased over cars in my life and this is has been the worst experience I have ever encountered by far Regards,
Diane [redacted] Director of Customer Experience has reached out and taken care of Mr*** I will be sending Mr [redacted] a check in the amount of $ Shane [redacted] from the Finance Department has also reached out to Mr [redacted] todayShane [redacted] explained the questions and concerns that Mr [redacted] needed to be answeredI would really like to Thank Mr [redacted] again for all of his patients Thank you, Diane [redacted] Director of Customer Experience
[redacted] , Good morning, I would like to follow up with you and let you know that Texas Direct Auto sent a check out to you today 10/27/ We are truly sorry for your inconvenienceThank you,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com & [redacted] ,I would like to follow up with an answer about the email that was sent to the Revdex.com I am workingwith the Customer Support Team in the Dallas location and we will be getting back with the customer.I have also reached out to the Sales manager in Stafford Rod *** The Customer Support team will be looking into this matter Thank you,Diane ***,
[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com & MrG*** Nogueira,I am following up with you on the email that you sent to the Revdex.com I have reached out to the Finance Department, so they can assist in the questions and give you some answers.Thank you,D*** B***
Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I never received a resolutionIf you look at the communication email chain through your website you will see that every time I respond to you the vendor responds That they will call meBut they don’t, or they call at odd hours when I am unable to speak with themWe have been playing phone tag for a monthI was promised a phone call today and have been waiting literally all day. This issue is no more resolved than it was when I first wrote to youCan you assist?*** Soisson
Regards,
I want to thank the Revdex.com for bringing this matter to our attention Our General Counsel is currently working directly with legal representatives retained by MrMoxam to bring closure to this matter.Best Regards,Tom
Eric & Revdex.com
Vroom would like to reach out to you and let you know that the management team is looking into this estimate that was sent over to usI know that we are working also corporateWe will be
reaching back out to you on this matter
Thank you,
Diane ***
Revdex.com & *** *** Mark Kreached out to *** *** and supplied her with the check # and *** tracking #.8/** *** ***
I hope that this information has answered all of your question.Every customer is very important to
us Thank you, Diane B*** Director of Customer Relations 281-499-
RE: Revdex.com Complaint ID ***
Dispute Resolution Team and Mr***,
Thank you for taking the time to bring this
matter to our attention. I have reviewed
Mr***’s complaint and the repair estimate from Icon Collision
Services. The extensive damage noted in
Mr***’s complaint, and the estimate he provided is consistent with a slow
to moderate speed impact to the front of the vehicle. A comprehensive safety, cosmetic, and
mechanical inspection was conducted on the mentioned vehicle prior to being
offered for sale and no damage was noted, and the attached Bill of Lading noted no such
damage at the time Mr*** accepted possession. Because the damage appears to have been
caused following the purchase, Vroom will not assist with the repairs
Please
know that it is Vroom’s goal to ensure our customers are completely satisfied
with their purchaseVroom values its customers' patronage and looks forward to
servicing Mr***’s future vehicle needs.
Best Regards,
Tom ***
I spoke with Rod ***, sales manager, on April 13th at 281-410-who gave me the following items to be fixed on the car before shipping it to the DFW location:The "open tasks" that are causing the delay are: need new tires, need state inspection, need wheel locks, ding on driver side door,
scratches on front and rear bumper, inner console scuffs in driver side door and panels, scratches on the hood I was advised by Rod that Vroom would paint the car.When I arrived at the DFW location on Saturday, April 22nd, I pulled out the notes received from Rod and looked at all issues above I found that there were new tires,wheel locks, and no scuffs in the console but the other items were not done AT ALL Patrick ***, sales person at the DFW location, said in the system it looks like all those tasks were completed but he can see they were not actually doneI also spoke with the manager at the DFW location who said she does not know why the items above were not actually completed and that normally they are done when marked done in the systemIt "slipped" through the systemI have days to return this vehicleToday is the 2nd dayIf they do not plan to rectify the situation, I will return it and complain about their deceptive business practices and for defrauding their customers The DFW location refused to complete the things that the Stafford office did not complete because they said it was supposed to be done before being shipped This leaves me in an unjust situation of receiving a car that is of less value due to the scratches and dents That is not what I payed money to receive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It has been months and it has not gone any whetr they need to give me my plates that is the only way to resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I can only accept or reject the proposal Since this was only an update and not a real resolution, I can't accept it and close the case I reject it to keep the case open but I do understand that the firm is currently looking into the estimate
Regards,
Good afternoon,
Contacted customer to reach an agreement to assistShe was busy at the time
and requested a call backWill contact customer with a proposal
Thank you,
Director of Customer Experience
*** Boyd
Revdex.com & Mr*** ***,I would like to follow up on the email that was sent to the Revdex.com The Customer Support team did a check request for Mr*** *** on 5/26/in the amount of $ 1,779, The repair bill that was sent over to Vroom was paid in full This estimate
was sent to Vroom from Mr*** ***. The invoice was dated for 5/19/and we paid the full amount on 5/26/ Christian *** is a part of the Customer Support team that did assist with your matter We truly would like to apologize again for the inconvenience on behalf of Vroom Thank you, Diane ***