Good Afternoon, I would like to follow up with you sir on the Revdex.com email that you sent Texas Direct Auto has sent out a check in the amount of $ Texas Direct Auto wants to make sure that each customer is taken care of. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]Tell the company to review my complaint especially the first and second email responses by meI explained my complaint in it's entirety concerning the registration process used by VroomAgain, they added all of the warranties cost into the registration cost of the vehicleThey should have only use the difference of the trade value in the registrationBy adding the cost of the warranties into the registration, I was charged additional taxes during the registration of the vehicleI have pointed this out numerous times during the registration process and they did it anywayI want Vroom to review and recompute my registration using only the difference of the trade value for the purpose of registration which is what the law is for the state of MissouriAgain, I have cited this Missouri process several timesAlso, because of the length of time it took to register this vehicle by Vroom, I was charged a late registration penalty( I was issued temporary tags during the purchase and registration process)I have explained this previous times during this Revdex.com complaintPlease get my complaint to someone with authority to review and resolve this complaintI don't plan to keep writing emails saying the same thing over and over
[redacted], Good Afternoon, I would like to follow up with you on the email that you sent to the Revdex.com. I have been working with the managers at the [redacted] location. I have also been working with the title department. They will be following up with you on...
Revdex.com & Ms. [redacted],I would like to follow up on the email that was sent to the Revdex.com. Shaq [redacted] reached out to the customer last week. Let her know that the refund was being taken care of. I followed up with a Customer Support Agent ( Ralph...
[redacted] ) and he was taking care of it already.Each customer is very important to Vroom. Thank you, Diane [redacted] Director of Customer Experience
Revdex.com & Mary Soisson,
Good Afternoon,
I would like to follow up about the email from [redacted] Soisson on 1/23/2018. A Customer Relations manager reached
out to [redacted] Soisson today around 2:00 pm. The customer will go and have this work performed and Texas Direct Auto will
pay the location directly. Texas Direct Auto wants to make sure each customer is taken care of.
Thank you,
[redacted] Boyd,
Revdex.com & Mr. [redacted]Good Afternoon, Our tile department communicated with Mr. [redacted] on the January the 17th, we issued the customer a new temporary tag that same day, it was emailed as well as [redacted]. We advised that if he was cited we would reimburse him the full amount. Our...
title department has communicated with the customer to make sure they are taken care of, they have in fact received the temporary tag that was [redacted] to them. Thank you, Diane B[redacted]
Revdex.com and Mr. [redacted],I would like to check in with you on the information that I sent to you on 7/11/2017 on the tracking number. I apologize that this was the wrong [redacted] number. Here it the correct [redacted] number [redacted] that I received from Jimmy [redacted]. It showed that the package was delivered on Friday 6/16/2017 2:34 pm. I have shared this information with the Revdex.com. Thank you, Diane [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com & Mr. [redacted],I would like to follow up with Revdex.com & Mr. [redacted]. I have reached out to the Title Department and we are looking into your concern. I will keep Mr. [redacted] updated as soon as I hear from the Title Director. Texas Direct...
Auto / Vroom wants to make sure that each customer is taken care of. Thank you, Diane [redacted]
Diane [redacted] Director of Customer Experience has reached out and taken care of Mr. [redacted].
I will be sending Mr. [redacted] a check in the amount of $ 255.44. Shane [redacted] from the
Finance Department has also reached out to Mr. [redacted] today. Shane [redacted] explained the
questions and concerns that Mr. [redacted] needed to be answered. I would really like to
Thank Mr. [redacted] again for all of his patients.
Thank you,
Diane [redacted]
Director of Customer Experience
Revdex.com & [redacted],I would like to follow up with an answer about the email that was sent to the Revdex.com. I am workingwith the Customer Support Team in the Dallas location and we will be getting back with the customer.I have also reached out to the Sales manager in Stafford Rod [redacted]. The Customer Support team will be looking into this matter. Thank you,Diane [redacted],
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]The only thing that they brought up in the original complaint was the money owed to me, on May 1st when I found the first 2 issues I was told by Ronzell [redacted] that they "will make it right." On May 26th I received a check which is correct but on June 2nd while getting my truck washed for the first time there is a huge tear approximately 4-6 inches on the front portion of the driver seat which I was unable to see until I went to go vacuum the truck floor mats. Like I stated in my original complaint these tears were never revealed during the online sales process and believe that Vroom is still responsible for the final tear as there deceptive sales techniques are unacceptable and not lining up to the commitment to WOW their customers.Also some of the other issues that were not spoken of is:That on their website it states they would never sell a call that has been in an accident, however when I got the truck paperwork the [redacted] shows that it has been in an accident.On May 20th I sent Daisy [redacted] the paperwork to complete the transaction. On June 16th I sent Daisy an email asking about the status of the transaction and didn't hear from her. It is No July 7th and I don't have my registration.I have asked for the General Managers name and number on numerous occasion as I've asked numerous managers to contact me and no one has including Jimmy [redacted] who was sent an email on June 7th asking him to contact me.I cant explain in words how frustrated I am not only with this purchase but the absolute lack of communication and customer service on such a large purchase. I have purchased over 15 cars in my life and this is has been the worst experience I have ever encountered by far.
Regards,
Revdex.com & Mr. [redacted],
I would like to update the Revdex.com & Mr. [redacted] this morning. The Director of Titles will reach out today on the states of the
Plates and Registration. I have followed up as of this morning and was told that you will receive them this week. I just want to say thank you so much for all of your patience with this matter.
We want to make sure that each customer is taken care of.
Thank you,
Diane [redacted]
Revdex.com & Mrs. [redacted], I would like to follow up with the Revdex.com & Mrs. [redacted]. Here is the information that was sent over to the Customer Support Team today. Check# [redacted] Tracking # [redacted] $9,500.00 was sent by overnight...
[redacted]. $500.00 will be refunded on 2/14/2018. Total=$10,000.00Thank you again for all of your patience.Diane [redacted]
[redacted], Good morning, I would like to follow up with you and let you know that Texas Direct Auto sent a check out to you today 10/27/2016. We are truly sorry for your inconvenience. Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com & Mr. [redacted],Good Afternoon,I would like to follow up from the email that was sent to the Revdex.com. Ralph S. is a part of the Customer Support team that contacted Mr. [redacted] to let him know that the best way to get a spare key was to buy a key from the local dealer and he would...
reimburse him for the key. We are waiting for the F & I department to send all paper work over to the Titles department. He will need to show the dealer that this vehicle is registered and he is the owner. We will be more than happy to refund him for a spare key. Thank you, Diane [redacted]
Good Afternoon, I would like to follow up with you sir on the Revdex.com email that you sent Texas Direct Auto has sent out a check in the amount of $ Texas Direct Auto wants to make sure that each customer is taken care of. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]Tell the company to review my complaint especially the first and second email responses by meI explained my complaint in it's entirety concerning the registration process used by VroomAgain, they added all of the warranties cost into the registration cost of the vehicleThey should have only use the difference of the trade value in the registrationBy adding the cost of the warranties into the registration, I was charged additional taxes during the registration of the vehicleI have pointed this out numerous times during the registration process and they did it anywayI want Vroom to review and recompute my registration using only the difference of the trade value for the purpose of registration which is what the law is for the state of MissouriAgain, I have cited this Missouri process several timesAlso, because of the length of time it took to register this vehicle by Vroom, I was charged a late registration penalty( I was issued temporary tags during the purchase and registration process)I have explained this previous times during this Revdex.com complaintPlease get my complaint to someone with authority to review and resolve this complaintI don't plan to keep writing emails saying the same thing over and over
[redacted], Good Afternoon, I would like to follow up with you on the email that you sent to the Revdex.com. I have been working with the managers at the [redacted] location. I have also been working with the title department. They will be following up with you on...
Wednesday.Thank you,
Revdex.com & Ms. [redacted],I would like to follow up on the email that was sent to the Revdex.com. Shaq [redacted] reached out to the customer last week. Let her know that the refund was being taken care of. I followed up with a Customer Support Agent ( Ralph...
[redacted] ) and he was taking care of it already.Each customer is very important to Vroom. Thank you, Diane [redacted] Director of Customer Experience
Revdex.com & Mary Soisson,
Good Afternoon,
I would like to follow up about the email from [redacted] Soisson on 1/23/2018. A Customer Relations manager reached
out to [redacted] Soisson today around 2:00 pm. The customer will go and have this work performed and Texas Direct Auto will
pay the location directly. Texas Direct Auto wants to make sure each customer is taken care of.
Thank you,
[redacted] Boyd,
Revdex.com & Mr. [redacted]Good Afternoon, Our tile department communicated with Mr. [redacted] on the January the 17th, we issued the customer a new temporary tag that same day, it was emailed as well as [redacted]. We advised that if he was cited we would reimburse him the full amount. Our...
title department has communicated with the customer to make sure they are taken care of, they have in fact received the temporary tag that was [redacted] to them. Thank you, Diane B[redacted]
Revdex.com and Mr. [redacted],I would like to check in with you on the information that I sent to you on 7/11/2017 on the tracking number. I apologize that this was the wrong [redacted] number. Here it the correct [redacted] number [redacted] that I received from Jimmy [redacted]. It showed that the package was delivered on Friday 6/16/2017 2:34 pm. I have shared this information with the Revdex.com. Thank you, Diane [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com & Mr. [redacted],I would like to follow up with Revdex.com & Mr. [redacted]. I have reached out to the Title Department and we are looking into your concern. I will keep Mr. [redacted] updated as soon as I hear from the Title Director. Texas Direct...
Auto / Vroom wants to make sure that each customer is taken care of. Thank you, Diane [redacted]
Diane [redacted] Director of Customer Experience has reached out and taken care of Mr. [redacted].
I will be sending Mr. [redacted] a check in the amount of $ 255.44. Shane [redacted] from the
Finance Department has also reached out to Mr. [redacted] today. Shane [redacted] explained the
questions and concerns that Mr. [redacted] needed to be answered. I would really like to
Thank Mr. [redacted] again for all of his patients.
Thank you,
Diane [redacted]
Director of Customer Experience
Revdex.com & [redacted],I would like to follow up with an answer about the email that was sent to the Revdex.com. I am workingwith the Customer Support Team in the Dallas location and we will be getting back with the customer.I have also reached out to the Sales manager in Stafford Rod [redacted]. The Customer Support team will be looking into this matter. Thank you,Diane [redacted],
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]The only thing that they brought up in the original complaint was the money owed to me, on May 1st when I found the first 2 issues I was told by Ronzell [redacted] that they "will make it right." On May 26th I received a check which is correct but on June 2nd while getting my truck washed for the first time there is a huge tear approximately 4-6 inches on the front portion of the driver seat which I was unable to see until I went to go vacuum the truck floor mats. Like I stated in my original complaint these tears were never revealed during the online sales process and believe that Vroom is still responsible for the final tear as there deceptive sales techniques are unacceptable and not lining up to the commitment to WOW their customers.Also some of the other issues that were not spoken of is:That on their website it states they would never sell a call that has been in an accident, however when I got the truck paperwork the [redacted] shows that it has been in an accident.On May 20th I sent Daisy [redacted] the paperwork to complete the transaction. On June 16th I sent Daisy an email asking about the status of the transaction and didn't hear from her. It is No July 7th and I don't have my registration.I have asked for the General Managers name and number on numerous occasion as I've asked numerous managers to contact me and no one has including Jimmy [redacted] who was sent an email on June 7th asking him to contact me.I cant explain in words how frustrated I am not only with this purchase but the absolute lack of communication and customer service on such a large purchase. I have purchased over 15 cars in my life and this is has been the worst experience I have ever encountered by far.
Regards,
Revdex.com & Mr. [redacted],
I would like to update the Revdex.com & Mr. [redacted] this morning. The Director of Titles will reach out today on the states of the
Plates and Registration. I have followed up as of this morning and was told that you will receive them this week. I just want to say thank you so much for all of your patience with this matter.
We want to make sure that each customer is taken care of.
Thank you,
Diane [redacted]
Revdex.com & Mrs. [redacted], I would like to follow up with the Revdex.com & Mrs. [redacted]. Here is the information that was sent over to the Customer Support Team today. Check# [redacted] Tracking # [redacted] $9,500.00 was sent by overnight...
[redacted]. $500.00 will be refunded on 2/14/2018. Total=$10,000.00Thank you again for all of your patience.Diane [redacted]
[redacted], Good morning, I would like to follow up with you and let you know that Texas Direct Auto sent a check out to you today 10/27/2016. We are truly sorry for your inconvenience. Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com & Mr. [redacted],Good Afternoon,I would like to follow up from the email that was sent to the Revdex.com. Ralph S. is a part of the Customer Support team that contacted Mr. [redacted] to let him know that the best way to get a spare key was to buy a key from the local dealer and he would...
reimburse him for the key. We are waiting for the F & I department to send all paper work over to the Titles department. He will need to show the dealer that this vehicle is registered and he is the owner. We will be more than happy to refund him for a spare key. Thank you, Diane [redacted]