Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do NOT own a Wyndham timeshare or ANY timeshare
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have filed a complaint with the Revdex.com, in which you responded that you sent the account back to the originator after the complaint, which is a complete lieThe debt was paid to AES, which is why you will no longer contact me regarding it; which is what I was trying to advise your very unprofessional employeePlease provide me with the information for your attorney generalYour representative broke consumer law during our conversation and I will be taking this experience further with litigation
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner.In [redacted] ’s complaint, it is stated that a representative from our company called and “demanded” that a person be foundAccording to [redacted] , our representative was “yelling” and said they were trying to reach a different person.In researching this complaint we were able to pull two recordings that were to the phone number given by [redacted] At no time was our representative yelling or rudeOne call was just a message that was leftWe have since removed [redacted] ’s number and no more calls will be madeShould [redacted] have any questions, please contact Brad Simendinger at [redacted] ***
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Mr***’s complaint stems from receiving callsfrom two different companies (one being SIMM Associates) in regards to a pastmedical bill for his daughterPer a conversation on March 24, Mr [redacted] statedthis was on his credit report twice and was going to call other company tospeak with themHe returned call on March stating he paid bill to othercompanyWe placed account on a hold to verify payment with clientWe havesince closed account in our office and will remove SIMM from Mr***’s creditreportHe should allow 30-days for credit report to be updated.Should Mr [redacted] have any questions, he may contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a student loan account that was placed in our officeIn her complaint she states that she was contacted regarding a “supposed” student loan debt that SIMM Associates was servicing that was previously serviced by American Education Services and that our representatives have been calling and harassing another family memberMs [redacted] states that she is unemployed and never received communications from AES that the loan was “passed on” to SIMM AssociatesShe also states that SIMM Associates is not willing to validate the debt nor work with her towards a reasonable resolution and that payment demands are completely ridiculous and unattainableShe is also concerned that AES advised her that they knew nothing about said debt being owned by SIMM AssociatesSIMM Associates received the defaulted private student loan in our monthly placements from TSI on April 8, SIMM Associates is contracted with TSI to service defaulted private student loans that were previously serviced by AESOn April 16th, the initial validation letter was sent to Ms [redacted] and the co-signer at the addresses provided in the placement fileOur first contact was made with Ms [redacted] on April 13th, at which time we advised her that the balance of $11,was due in accordance with the promissory note that she executed when securing the loanAs a courtesy, payment arrangements were discussed and she stated that she would have to speak with her co-signer and would call back that FridayRecords indicate that no request for validation was made at this timeEfforts to communicate with her were unsuccessful up to May 20th when a relative was called for the purpose of obtaining location information for both the her and the co-signerAdditional efforts were made to reach them with no success, so on June 8th another relative was called to obtain location informationDuring the course of this call with the relative, he stated he knew the debtor but wanted his number removedIn accordance with his request, the number was marked bad immediatelyOn June 8th, Ms [redacted] called back in and was provided options for settlement and/or hardship payment arrangementsShe again stated that she needed to speak with the co-signerThis particular file was handled in accordance with policy and I find no evidence of harassment or unreasonable demands
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMs [redacted] ’s complaint stems from student loan accounts placed in our officeShe states in the complaint that has been receiving calls at work and was over charged per the agreement made via a phone conversationAfter reviewing the phone calls that were recorded, we feel that our representative should have been more clear on the payment amount and fees that were going to be assessedWe have addressed this with the representative and will continue to educate not only this particular representative but also others so we can limit any concerns or complaints made by consumersIn regards to receiving calls, Ms [redacted] will receive no more from SIMM Associates as this account was closed with our office and forwarded back to our clientShould Ms [redacted] have any questions she may contact [redacted] at [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMr***’s complaint originates from a [redacted] account that was sent to our office on February 8thHe states in the complaint that he did not make any purchases via [redacted] ’s service and this was fraudWe sent one letter and one e-mail to him in an attempt to contact Mr***On February 22nd, we received notification from [redacted] that this was indeed a case of fraudThe account was closed immediately in our officeMr [redacted] will receive no more communications from our officeShould he have any questions he may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMs***’s complaint originates from an Applied Bank past due credit card balance that was placed in our office on February 15thIn her complaint she states that she made a payment on February 27th that was not properly credited to her balance and as a result her credit report is still showing a past due balanceAfter further research we found that Ms***’s payment was made via our automated phone system instead of Applied Card’s payment portal and as a result was not credited to her overdue balanceWe have since reversed the payment in our system and applied the funds back to her credit cardWe also have contacted our client, Applied Bank, to make them aware of the mistakeWe will have a manager call Ms [redacted] to make her aware of situationSIMM Associates will also get payment information again so we can pass it through the payment portal so it can be applied properly to her accountShould there be any questions, please contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint states that we have called his house on two occasions looking for someone that has the same last name but a different first nameHe would like his number removed and to not be called again by our companyWe originally called Mr [redacted] as a means of finding location information for someone we were trying to contact that had the same last nameOn our first attempt Mr [redacted] was very evasive and never actually said this was the wrong numberHe also at no time said he did not know the person we were attempting to contactM [redacted] asked questions like: what do we want? ; how did we get this number? And where were we calling from? Our representative asked if this was a wrong number and if it was we would remove the numberThe call was than disconnectedOn our second attempt Mr [redacted] did tell us this was the wrong numberOur representative at that time notified [redacted] that the number would be marked bad and not called againThere were no more calls placed to Mr [redacted] after this conversationShould Mr [redacted] have any questions, he may contact [redacted] , extension ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSun Trust closed the account, but my claims are not false, I may still have the conversation where [redacted] *** made me cryAs long as Simms does not contact me per suntrust is fineNut my allegations were not false
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMr [redacted] ’s complaint stems from a Resurgent Capital Services account that was placed in our office on December 7, He states in the complaint we had purchased the account and he also had concerns with the age of the account, as it was over eight years oldFirst, as mentioned above, SIMM Associates did not purchase this debt and does not own this debtIt is owned by our client LVNV Funding LLC and was forwarded to us for collection purchasesWe sent a total of two letters to Mr [redacted] The first was the initial dunning notice that we are required to send upon placementThe second letter was indeed a settlement option letterWe made several attempts to contact him by phone but had no successDue to the complaint, we have closed the account down in our office and sent it back to our clientMr [redacted] will receive no further communications from our officeShould he have any questions, he may contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint originates from a PayPal Credit account that was placed in our office on March 15th of this yearShe states that she had not purchased anything from PayPal in and furthermore, she called Ebay and PayPal and claims she was told she owes nothing It seems Ms [redacted] may be confused or does not understand the difference between PayPal and PayPal CreditThese are two different entities and one can have a PayPal account and also a PayPal Credit accountThe account we are collecting is for PayPal Credit and would not involve her PayPal account which indeed may have a balance which she states in her complaint Due to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs [redacted] will receive no further communications from SIMM AssociatesShould she have any questions, she may contact [redacted] *** Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , The information stated by the company in inaccurate Sims is a predatory collector you scavenges for accounts to make make money from the lenderAES advised that they did not refer my account to Sims and they would be filing an harassment grievance against them on my behalf AES has put my account in forbearance which further proves that the file was not sent to collections My claims to filing a lawsuit was against Sims not AESAs long as I and my co-signer receive no further contact via phone or mail find that this resolution is satisfactory to me Regards,
12/05/ SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint originates from a PayPal Credit account that was placed in our office on October 27thIn her complaint she states that she has never shopped at QVC and her PayPal account is backed up by a personal bank accountShe wants the communications to stopFirst, this account involves PayPal Credit which is different than PayPalThere could be some confusion on Ms***’s partIf she feels that she has never bought anything from QVC using any service, then this could be a case of fraudIf that is indeed the case, she should contact PayPal Credit and disputeDue to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs [redacted] will receive no further communications from SIMM AssociatesShould she have any questions, she may contact Brad Simendinger at [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint stems from a PayPal Credit delinquent account that was placed in our office on June 13, The complaint states that [redacted] received an e-mail from our company and that they are not familiar with the accountThe complaint also states that harassing phone calls are being madeOur office had been attempting to reach [redacted] by telephone since the account was placed in our officeWe made multiple attempts with no successAll calls made resulted in a message left on an answering machine or a no answerAt no time have we have ever spoken to [redacted] or received any written correspondence to cease communicationsOn August 17th we sent an e-mail to an address provided by PayPal CreditOn August 22nd we received a response back stating that [redacted] would like to “settle this debt and work out a payment plan if possible? Please get back to me and thank you for your time.” Our representative e-mailed a response back within minutes that gave different payment optionsOn August 23rd we received this complaint from the Revdex.comDue to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal Credit [redacted] will receive no further communications from SIMM AssociatesShould there be any questions, [redacted] may contact [redacted] *** Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The statement the business made indicating they have never spoken with me is false I have spoken with them on several occasions The last of which was 1-months ago when I confirmed for them my name, phone number, and told them they do not have my permission to contact anyone else regarding my loan I was told at that time that my record was being updated with that information Following that, I received no further calls, but my relatives started receiving calls again If this is being closed with them and they will no longer contact my family or me, that is an acceptable resolutionThank you Regards,
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt It collects on accounts referredto it by debt owners It was founded andincorporated in in Newark, DelawareFrom its inception, SIMM has been dedicated to providing highlyeffective collection services to its clients, assuring always that the consumeris dealt with in a professional and appropriate manner.Ms [redacted] ’s complaint relates to a conversationwith a Simm representative regarding her Pay Pal loan Ms [redacted] states she requested accountverification and did not receive it Shealso felt that the representative implied certain matters to induce Ms [redacted] to make a payment As she correctly states, Ms [redacted] is entitled to verificationof the debt from Simm, and that collection efforts be stayed during the time ittakes to provide verification Simm willrequest the verifying information and forward it to MS [redacted] beforecontacting her again As to theinferences made by the representative, her manager has reviewed the call withher and advised her how to avoid creating an unintended or improper impression forthe debtor Simm apologizes for anyinconvenience the call caused her Simmis unable to modify the credit reporting for Ms [redacted] ’s account as SimmAssociates does not report to the credit agencies for her account If Ms [redacted] has any questions, she may contact [redacted] [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint originates from a delinquent student loan account that was placed in our office on August 10, The complaint states that our representative was argumentative and unprofessionalWe have pulled the recording of the conversation and we feel our representative definitely could have handled the call betterWe train our employees to always remain professional on the phone and it was clearly not done in this instanceWe have placed the representative in question on a written warning and will continue to monitor his calls to make sure he complies with the standards we set forthDue to the complaint, we have closed this account with our office and forwarded it back to our client [redacted] will receive no further communications from SIMM AssociatesShould there be any questions they may contact [redacted] *** Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do NOT own a Wyndham timeshare or ANY timeshare
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have filed a complaint with the Revdex.com, in which you responded that you sent the account back to the originator after the complaint, which is a complete lieThe debt was paid to AES, which is why you will no longer contact me regarding it; which is what I was trying to advise your very unprofessional employeePlease provide me with the information for your attorney generalYour representative broke consumer law during our conversation and I will be taking this experience further with litigation
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner.In [redacted] ’s complaint, it is stated that a representative from our company called and “demanded” that a person be foundAccording to [redacted] , our representative was “yelling” and said they were trying to reach a different person.In researching this complaint we were able to pull two recordings that were to the phone number given by [redacted] At no time was our representative yelling or rudeOne call was just a message that was leftWe have since removed [redacted] ’s number and no more calls will be madeShould [redacted] have any questions, please contact Brad Simendinger at [redacted] ***
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Mr***’s complaint stems from receiving callsfrom two different companies (one being SIMM Associates) in regards to a pastmedical bill for his daughterPer a conversation on March 24, Mr [redacted] statedthis was on his credit report twice and was going to call other company tospeak with themHe returned call on March stating he paid bill to othercompanyWe placed account on a hold to verify payment with clientWe havesince closed account in our office and will remove SIMM from Mr***’s creditreportHe should allow 30-days for credit report to be updated.Should Mr [redacted] have any questions, he may contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a student loan account that was placed in our officeIn her complaint she states that she was contacted regarding a “supposed” student loan debt that SIMM Associates was servicing that was previously serviced by American Education Services and that our representatives have been calling and harassing another family memberMs [redacted] states that she is unemployed and never received communications from AES that the loan was “passed on” to SIMM AssociatesShe also states that SIMM Associates is not willing to validate the debt nor work with her towards a reasonable resolution and that payment demands are completely ridiculous and unattainableShe is also concerned that AES advised her that they knew nothing about said debt being owned by SIMM AssociatesSIMM Associates received the defaulted private student loan in our monthly placements from TSI on April 8, SIMM Associates is contracted with TSI to service defaulted private student loans that were previously serviced by AESOn April 16th, the initial validation letter was sent to Ms [redacted] and the co-signer at the addresses provided in the placement fileOur first contact was made with Ms [redacted] on April 13th, at which time we advised her that the balance of $11,was due in accordance with the promissory note that she executed when securing the loanAs a courtesy, payment arrangements were discussed and she stated that she would have to speak with her co-signer and would call back that FridayRecords indicate that no request for validation was made at this timeEfforts to communicate with her were unsuccessful up to May 20th when a relative was called for the purpose of obtaining location information for both the her and the co-signerAdditional efforts were made to reach them with no success, so on June 8th another relative was called to obtain location informationDuring the course of this call with the relative, he stated he knew the debtor but wanted his number removedIn accordance with his request, the number was marked bad immediatelyOn June 8th, Ms [redacted] called back in and was provided options for settlement and/or hardship payment arrangementsShe again stated that she needed to speak with the co-signerThis particular file was handled in accordance with policy and I find no evidence of harassment or unreasonable demands
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMs [redacted] ’s complaint stems from student loan accounts placed in our officeShe states in the complaint that has been receiving calls at work and was over charged per the agreement made via a phone conversationAfter reviewing the phone calls that were recorded, we feel that our representative should have been more clear on the payment amount and fees that were going to be assessedWe have addressed this with the representative and will continue to educate not only this particular representative but also others so we can limit any concerns or complaints made by consumersIn regards to receiving calls, Ms [redacted] will receive no more from SIMM Associates as this account was closed with our office and forwarded back to our clientShould Ms [redacted] have any questions she may contact [redacted] at [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMr***’s complaint originates from a [redacted] account that was sent to our office on February 8thHe states in the complaint that he did not make any purchases via [redacted] ’s service and this was fraudWe sent one letter and one e-mail to him in an attempt to contact Mr***On February 22nd, we received notification from [redacted] that this was indeed a case of fraudThe account was closed immediately in our officeMr [redacted] will receive no more communications from our officeShould he have any questions he may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMs***’s complaint originates from an Applied Bank past due credit card balance that was placed in our office on February 15thIn her complaint she states that she made a payment on February 27th that was not properly credited to her balance and as a result her credit report is still showing a past due balanceAfter further research we found that Ms***’s payment was made via our automated phone system instead of Applied Card’s payment portal and as a result was not credited to her overdue balanceWe have since reversed the payment in our system and applied the funds back to her credit cardWe also have contacted our client, Applied Bank, to make them aware of the mistakeWe will have a manager call Ms [redacted] to make her aware of situationSIMM Associates will also get payment information again so we can pass it through the payment portal so it can be applied properly to her accountShould there be any questions, please contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint states that we have called his house on two occasions looking for someone that has the same last name but a different first nameHe would like his number removed and to not be called again by our companyWe originally called Mr [redacted] as a means of finding location information for someone we were trying to contact that had the same last nameOn our first attempt Mr [redacted] was very evasive and never actually said this was the wrong numberHe also at no time said he did not know the person we were attempting to contactM [redacted] asked questions like: what do we want? ; how did we get this number? And where were we calling from? Our representative asked if this was a wrong number and if it was we would remove the numberThe call was than disconnectedOn our second attempt Mr [redacted] did tell us this was the wrong numberOur representative at that time notified [redacted] that the number would be marked bad and not called againThere were no more calls placed to Mr [redacted] after this conversationShould Mr [redacted] have any questions, he may contact [redacted] , extension ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSun Trust closed the account, but my claims are not false, I may still have the conversation where [redacted] *** made me cryAs long as Simms does not contact me per suntrust is fineNut my allegations were not false
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMr [redacted] ’s complaint stems from a Resurgent Capital Services account that was placed in our office on December 7, He states in the complaint we had purchased the account and he also had concerns with the age of the account, as it was over eight years oldFirst, as mentioned above, SIMM Associates did not purchase this debt and does not own this debtIt is owned by our client LVNV Funding LLC and was forwarded to us for collection purchasesWe sent a total of two letters to Mr [redacted] The first was the initial dunning notice that we are required to send upon placementThe second letter was indeed a settlement option letterWe made several attempts to contact him by phone but had no successDue to the complaint, we have closed the account down in our office and sent it back to our clientMr [redacted] will receive no further communications from our officeShould he have any questions, he may contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint originates from a PayPal Credit account that was placed in our office on March 15th of this yearShe states that she had not purchased anything from PayPal in and furthermore, she called Ebay and PayPal and claims she was told she owes nothing It seems Ms [redacted] may be confused or does not understand the difference between PayPal and PayPal CreditThese are two different entities and one can have a PayPal account and also a PayPal Credit accountThe account we are collecting is for PayPal Credit and would not involve her PayPal account which indeed may have a balance which she states in her complaint Due to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs [redacted] will receive no further communications from SIMM AssociatesShould she have any questions, she may contact [redacted] *** Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , The information stated by the company in inaccurate Sims is a predatory collector you scavenges for accounts to make make money from the lenderAES advised that they did not refer my account to Sims and they would be filing an harassment grievance against them on my behalf AES has put my account in forbearance which further proves that the file was not sent to collections My claims to filing a lawsuit was against Sims not AESAs long as I and my co-signer receive no further contact via phone or mail find that this resolution is satisfactory to me Regards,
12/05/ SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint originates from a PayPal Credit account that was placed in our office on October 27thIn her complaint she states that she has never shopped at QVC and her PayPal account is backed up by a personal bank accountShe wants the communications to stopFirst, this account involves PayPal Credit which is different than PayPalThere could be some confusion on Ms***’s partIf she feels that she has never bought anything from QVC using any service, then this could be a case of fraudIf that is indeed the case, she should contact PayPal Credit and disputeDue to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs [redacted] will receive no further communications from SIMM AssociatesShould she have any questions, she may contact Brad Simendinger at [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint stems from a PayPal Credit delinquent account that was placed in our office on June 13, The complaint states that [redacted] received an e-mail from our company and that they are not familiar with the accountThe complaint also states that harassing phone calls are being madeOur office had been attempting to reach [redacted] by telephone since the account was placed in our officeWe made multiple attempts with no successAll calls made resulted in a message left on an answering machine or a no answerAt no time have we have ever spoken to [redacted] or received any written correspondence to cease communicationsOn August 17th we sent an e-mail to an address provided by PayPal CreditOn August 22nd we received a response back stating that [redacted] would like to “settle this debt and work out a payment plan if possible? Please get back to me and thank you for your time.” Our representative e-mailed a response back within minutes that gave different payment optionsOn August 23rd we received this complaint from the Revdex.comDue to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal Credit [redacted] will receive no further communications from SIMM AssociatesShould there be any questions, [redacted] may contact [redacted] *** Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The statement the business made indicating they have never spoken with me is false I have spoken with them on several occasions The last of which was 1-months ago when I confirmed for them my name, phone number, and told them they do not have my permission to contact anyone else regarding my loan I was told at that time that my record was being updated with that information Following that, I received no further calls, but my relatives started receiving calls again If this is being closed with them and they will no longer contact my family or me, that is an acceptable resolutionThank you Regards,
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt It collects on accounts referredto it by debt owners It was founded andincorporated in in Newark, DelawareFrom its inception, SIMM has been dedicated to providing highlyeffective collection services to its clients, assuring always that the consumeris dealt with in a professional and appropriate manner.Ms [redacted] ’s complaint relates to a conversationwith a Simm representative regarding her Pay Pal loan Ms [redacted] states she requested accountverification and did not receive it Shealso felt that the representative implied certain matters to induce Ms [redacted] to make a payment As she correctly states, Ms [redacted] is entitled to verificationof the debt from Simm, and that collection efforts be stayed during the time ittakes to provide verification Simm willrequest the verifying information and forward it to MS [redacted] beforecontacting her again As to theinferences made by the representative, her manager has reviewed the call withher and advised her how to avoid creating an unintended or improper impression forthe debtor Simm apologizes for anyinconvenience the call caused her Simmis unable to modify the credit reporting for Ms [redacted] ’s account as SimmAssociates does not report to the credit agencies for her account If Ms [redacted] has any questions, she may contact [redacted] [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint originates from a delinquent student loan account that was placed in our office on August 10, The complaint states that our representative was argumentative and unprofessionalWe have pulled the recording of the conversation and we feel our representative definitely could have handled the call betterWe train our employees to always remain professional on the phone and it was clearly not done in this instanceWe have placed the representative in question on a written warning and will continue to monitor his calls to make sure he complies with the standards we set forthDue to the complaint, we have closed this account with our office and forwarded it back to our client [redacted] will receive no further communications from SIMM AssociatesShould there be any questions they may contact [redacted] *** Thank you