Champion Trailer Parts & Service

Good morning Ms. [redacted],Thank you for reaching out to Viking Range LLC, We are sorry you have encountered and issue. Unfortunately, due to the service report the damage to the unit is not repairable; therefore, Viking Range is willing to uphold the warranty by buying the unit back from you. Please...

contact Executive Appliance to arrange for them to pick up the unit; Executive will give you a check for the range during that time.Again, thank you for reaching out to Viking Range LLC.Sincerely,Viking Range LLC

Complaint: [redacted]
I am rejecting this response because:Dear Linda (Revdex.com)... Thank you so much for taking the time out to try and bring the 2 sides together in hopes of resolution.  Apparently, it takes 2 "Willing"sides to try and work something amicable out between both parties.  I understand that you cannot force any side to do the right thing....    After this exercise, It is abundantly clear that Viking will make ZERO attempt to resolve my concerns...  It saddens me that they Mislead the Public, and try to hide behind the fact that their Cosmetic warranty is buried in the back of their Manual... That the only warranty that the Company advertises / Promotes is the longer 3 Yr Warranty  & their No Quibbles Return Policy because quite frankly thats whats going to sell more product!  Like I said, the lesser 90 Day Cosmetic Warranty is not mentioned by anyone in the Sales Process.  Nor does Viking's own Authorized Repair Co even know about this policy which was more surprising than anything else........ They just found out about this policy when they called me to say that Viking will not honor the repair under warranty..... And the icing on the cake was when I called Viking last week and specifically asked about the product's warranty and NOTHING was mentioned by Viking about any Cosmetic Warranty!Hopefully, you will draw the same conclusions here as I have.... and if you do, hopefully you will be able to better assign the proper Revdex.com Grade that best reflects Vikings deceptive policies and their failed attempts to remedy a consumers true concerns.Viking's only responses each time has been a constant "No" without addressing any of my points whatsoever... If they truly heard anything we were saying throughout this process,  one would assume that they would have made some attempt to remedy the issue.... whatever the offer was.... but they have not.... not even once.  That speaks volumes!  As long as they continue to refuse to do the right thing & simply reject 100% our request, I will not accept their response... because all they are doing is formally responding to the Revdex.com so that they can say that they were "Responsive".    Unfortunately it doesn't appear that they will do the right thing here.... But I wanted to say Thank You for your help!!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I had the repair people here on Friday, February 24, 2017....they replaced the fan/blower and found another problem with the range....and needed to replace the relay board....how many parts are you planning on replacing.....seriously....a 2 year old range used 4 times and has had 3 major parts replaced.....don't give me you're standard corporate response.....the fact is, you know your product has defects and is a LEMON and you just want to appease the consumer with the standardized corporate email response....it won't work with me....I plan on pursuing this matter....Trust me....
Regards,
[redacted]

Dear Ms. [redacted],
 
Thank you for your reply.  However, stains occurs on stainless stain when the spills are not clean off and the burner is continued to be use. The spills are than baked into the stainless making it possible not to remove the stains.
Again we are sorry you have encountered this issue.  Lu has processed and order to replace the rim.
Sincerely,
Viking Range, LLC

Complaint:
I am rejecting this response because:I have attached a picture since I was not able to attach one before.  I do not buy that stains occur due to spillovers.  I should be able to clean my stove.  I have never heard of a stove that was not able to be cleaned and will stain due to spillovers.  I never asked to replace the stove, I just wanted the burner covers taken care of. 
Regards,
[redacted]

Dear Ms. [redacted],Thank you for contacting Viking Range LLC regarding your Viking range. We are sorry to learn you have encountered this issue.  We have contacted [redacted] and was informed that $190.53 has been credited back to you.Again we are sorry you have encountered the issue and...

hopeful the above information is helpful. Sincerely,Viking Range

Dear Mr. [redacted],Thank you for reaching out to Viking Range regarding your range; we are sorry to learn you have encountered this issue. Unfortunately, your request for replacement has been denied; the manufacturer warranty on the range is for repairs. Howbeit, Viking will be working...

with your service provider [redacted] service to ensure your unit is repaired in a timely manner and working as it should be.Again, thank you for reaching out to Viking Range LLC regarding your range.   Sincerely,Viking Range LLC

Complaint: [redacted]
I am rejecting this response because: I appreciate the parts being covered under "extended warranty" however the highest quality product should not break down after three and a half years.  It is not one part it is multiple parts that need to be repaired.  Data shows that a refrigerator should last over 10 years before completely breaking down.  I have called the authorized dealer you offered and the fact that I have to wait over 30 days to get a back order part is unsatisfactory.  I have small children and not having a refrigerator is making my life extremely difficult and challenging.  I also then have to pay your authorized dealer to repair, as an additional cost, to what I have to endure for not having a refrigerator.  This is not the first time I have had issues with the refrigerator and I had placed 3 service calls during my warranty.  Maybe this was a lemon refrigerator,  who knows, but you try to live without your refrigerator for 30 days or more with no ETA on repair.  The repair informed me that the panel is not something that should go out after so little time of being new.  I would like the ETA on parts in a reasonable time (2 weeks at the most) and the cost to be covered by Viking not me , be compensated for cost of living at the moment, or be issued a new refrigerator as I don't think over 30 days on a back order is acceptable.  As with experience it can be more than 30 days.  Thank you,  [redacted]     
Regards,
[redacted]

Good afternoon Ms. [redacted]Thank you for reaching out to Viking Range LLC regarding your Viking. We are sorry to learn you have encountered an issue with your Viking range.    Viking Range makes every effort to manufacture products of the highest quality. Unfortunately, in spite of all...

the precaution taken to ensure the reliability of our products, occasional part failures may occur. This is way a have a manufacture warranty to help cover those issue during a period of time. A repair does not make the range a lemon. We have contacted [redacted] Service to follow up on the repair and they informed us the repair was completed and the unit is working as it should be. If this information is incorrect please advise back and an we will contact [redacted] again on your behalf. Please accept our apology the response you received when you requested a replacement; howbeit, we are not able to replace range for you. Thank you again for taking the time to inform us of your issue. Sincerely,Viking Range LLC

Dear Ms. [redacted],
Thank you for contacting Viking Range LLC regarding back ordered parts for your Viking range.  We are sorry to learn you have encountered this issue.  Please provide the name and phone number of the service company that has parts on order for you; we will follow up...

on the part on your behalf. 
Sincerely,
Viking Range LLC

Good Afternoon Mr. [redacted],Thank you for contacting Viking Range LLC regarding the recent issue with your Viking refrigerator. Viking Range will be pleased to fully support any warranty repair to your Viking refrigerator in accordance with terms of the warranty outlined in your "Use &...

Care" manual. Unfortunately, our record indicate your unit is eleven years old and is outside of warranty. Therefore Viking is not willing to replace the unit at no charge. Howbeit; because you are a valuable customer we can offer to new up to date Viking refrigerator; model number [redacted]at a pro rate offer.  The suggest retail price on the unit is $9399.00; we can sell it to you for $4,028.14 + taxes + installation and modification to install. Viking is also willing to pay the shipping cost to the installer on the new unit. If this offer is acceptable please advise back and we will start the process. This offer is good for 15 days.Once again, we regret you have encountered this situation and are hopeful the above information will be helpful in resolving this matter.  On the behalf of Viking Range, thank you taking the time to inform us of your situation.Sincerely,Viking Range LLC

Good morning.Thank you for contacting Viking Range regarding this matter.  The customer's complaint has been forwarded to the regional Viking service manager at our Viking West office.  He will work directly with the customer to try to resolve this matter.  The customer should be...

contacted soon.Sincerely,

Complaint: [redacted]
I am rejecting this response because: As I stated yesterday, I knew that it wouldn't be long before another appliance needed repairs. Today our undercounter beverage refrigerator stopped working again. This happened just a couple hours after the repairman left our home. He had been here to  repair the ice maker. We just had this beverage refrigerator repaired in December, 2015 and prior to that in September of 2015. Prior to that it stopped working and I refused to have it repaired because of the number of times these appliances, especially this one, need to be fixed. I am attaching invoices for just this appliance. These are JUST for the beverage refrigerator and this will give you an idea of how frustrating this has become. This is ridiculous! And has come to the point that if we cannot resolve this here I will be forced to take this to a court of law. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 5, 2014
[redacted].
[redacted]
Re:  Mr. [redacted] / case #[redacted]
Dear Ms. Clopton,
Thank you for contacting Viking Range Corporation regarding Mr. [redacted]'s complaint with his Viking Range.
I have emailed him directly regarding the issues with his range to get more information. Viking will work with him directly until we have a resolution and the range is repaired.  
On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint.
Sincerely submitted,
[redacted]
Viking Range Corporation

Dear Ms. [redacted],Thank you for contacting Viking Range LLC; we are sorry to learn you have encountered the recent issue. Due to part delay and your inconvenient we will extend your manufacture warranty for six months. Again, thank you for contacting Viking Range LLC, Sincerely,Viking...

Range

Complaint: [redacted]
I am rejecting this response because:I ALWAYS clean my stove after every use.  I am offended that they would state otherwise.  The pictures that I submitted was from a boil over, (happens frequently when people cook), and I was not able to get it clean after cooking.  I wanted Viking to acknowledge that their products have this issue.  After doing many searches online on how to clean the stove, I realized that I am not the only one that this has happened to.On a good note, I received part of the replacements from the customer service rep but the burner bases are on back order.
Regards,
[redacted]

Dear Ms. [redacted], Thank you contacting Viking Range LLC regarding parts for your Viking Cooktop. We are sorry to learn you have encountered this issue.  Viking Range is working to locate the final part [redacted] needs to completed your service calls. Due to the inconvenient this has...

cause you, we will restart your warranty once the service call is complete.Again, thank you for contacting Viking range LLC.Sincerely,Viking Range LLC

Complaint: [redacted]
I am rejecting this response because: we have been working with the west division of Viking and they haven't resolved our issue, they dot return emails , phone calls  nor have they even begun to address our issue.  Their customer service is -1 on a scale of 1-10.  This company needs to take responsibility for their products and serve their customers.  I am beyond frustrated with their response.  Our past with Viking is beyond unacceptable.  We went through four refrigerators (all defective) under a two year period.  They were not responsive are a gracious company, we had to spend hours of time and energy to get the issue resolved.  I don't want to wait another year for them to resolve this issue.  I have a double oven that has been sitting half useless for three months. I would appreciate someone in upper management taking responsibilty for the actions of their employees.  Start treating customers with respect.  We did our part, we purchased a Viking kitchen for over $25000.
Regards,
[redacted]

Dear Ms. [redacted], Thank you for contacting Viking Range LLC regarding your Viking Appliances. We are sorry to learn you have encountered and issue. Viking Range warranty is for repair on the appliances therefore we are not able to offer you a refund on the units. However,...

Viking Range has already extended the warranty on the refrigerator model number [redacted] serial number [redacted] until 12/12/18; unfortunately we are not able to extended it any further. Also, We are not showing a recently service call on the trash compactor has been made. If you need service on the trash compactor please contact [redacted] at [redacted] to arrange service. Again thank you for contacting Viking range LLC,Sincerely,Viking Range LLC