Champion Windows, Siding & Patio Room

Revdex.com spoke with [redacted] from the businessThe customer’s was charged a trip fee per the terms of his warrantyWhile this fee may have increased over the years as prices changes a trip fee has always been part of the contractIt may have been waived in the past, but it is not new informationThe customer’s warranty is still in tack but he has a pass due bill and the business will not service the customer’s home until his bill has been paid to the business

To Whom It May Concern: We have received a copy of the above consumer complaint from your office and appreciate the opportunity to respond As Mr [redacted] indicates in his complaint, he contracted with Champion Window Coof Richmond, LLC on 12/31/to build a sunroom, as well as a separate contract to install one garden window, at his property Also, as indicated the garden window installation was completed as contracted for with no issues Mr [redacted] indicates there was an additional charge for an inspection which is not the case Mr [redacted] did sign a lead acknowledgment that, per EPA guidelines, if the home tested positive for lead there would be an additional charge of $ [redacted] for the window opening We did not need to use lead safe guidelines for Mr [redacted] ’ home and therefore he was never charged the additional $** Mr [redacted] was only charged, and subsequently only paid, the original contracted price of $***The sunroom contract dated 12/31/indicated that Mr [redacted] would build the deck and sub-floor that Champion would subsequently build our sunroom on We also indicated Champion would apply for the necessary building permits on the sunroom It was discovered that in order to obtain a building permit for the sunroom as contracted for, Mr [redacted] would first need to allow the city to perform a survey of his property to determine if the plans met the setback requirements Mr [redacted] did not want to allow the city to perform the survey of his property and therefore requested the plans for the sunroom to change so that a survey would not be required Per Mr [redacted] ’ request, Champion re-did the plans and this changed the scope of his contract which Mr [redacted] signed on 3/9/ The continued delays in moving forward have been due to Mr [redacted] ’ failure to complete the deck to code as outlined in the contract that would allow Champion to begin the sunroom construction Therefore, it was determined Mr [redacted] had not finished the work he agreed to contractually and the contract was cancelled per the letter dated 2/2/ Champion incurred expenses during this time waiting for Mr [redacted] to complete the deck; however, we refunded Mr [redacted] ’ full deposit of [redacted] so that if, and when, he completes his deck to code he can move forward with another home improvement company The contract was contingent of the deck being built to codes which was the responsibility of the [redacted] ’ as noted in the contract Their failure to do so in a reasonable time resulted in the cancellation and refund of their deposit in fullI can assure you we take our commitment to our customers very seriously and attempted to work with Mr [redacted] to change the design, per his request, as well as concerns he continued to encounter while building his deck so that we could move forward before ultimately cancelling the contract We respectfully ask that this complaint be closed based on the information provided

A proposal for was put together for siding [redacted] and after the remeasure by Champions installation manager it was determined the factory rep made over a $12,mistake in his pricing Our contracts are not valid until after the measure has taken place and signed off on by an authorized officerAfter looking into other options that might be available and talking to [redacted] I decided not to sign off on the job because of the huge error our factory representative made I talked to [redacted] about this and explained to her exactly how big the mistake wasI understand she is frustrated by this situation but an error that big in pricing makes it impossible for me to approve itThe factory representative who estimated the job was new and very soon after he put together this proposal he took a job working for one of our competitorsI was never able to find out the reason he made such a large error I was hoping we could work out something with [redacted] but she insisted that we do the job even knowing the huge error that was madeThe reason we have our installation measure the jobs is so we can avoid mistakes whether it was over pricing a job or under pricing the jobThis ensure that our customers know they are getting quality work at a fair price

To Whom It May Concern: We have received a copy of the above consumer complaint from your office and appreciate the opportunity to respond As Mr [redacted] indicates in his complaint, he contracted with Champion Window Coof Richmond, LLC on 12/31/to build a sunroom, as well as a separate contract to install one garden window, at his property Also, as indicated the garden window installation was completed as contracted for with no issues Mr [redacted] indicates there was an additional charge for an inspection which is not the case Mr [redacted] did sign a lead acknowledgment that, per EPA guidelines, if the home tested positive for lead there would be an additional charge of $for the window opening We did not need to use lead safe guidelines for Mr [redacted] ’ home and therefore he was never charged the additional $ Mr [redacted] was only charged, and subsequently only paid, the original contracted price of $2,The sunroom contract dated 12/31/indicated that Mr [redacted] would build the deck and sub-floor that Champion would subsequently build our sunroom on We also indicated Champion would apply for the necessary building permits on the sunroom It was discovered that in order to obtain a building permit for the sunroom as contracted for, Mr [redacted] would first need to allow the city to perform a survey of his property to determine if the plans met the setback requirements Mr [redacted] did not want to allow the city to perform the survey of his property and therefore requested the plans for the sunroom to change so that a survey would not be required Per Mr [redacted] ’ request, Champion re-did the plans and this changed the scope of his contract which Mr [redacted] signed on 3/9/ The continued delays in moving forward have been due to Mr [redacted] ’ failure to complete the deck to code as outlined in the contract that would allow Champion to begin the sunroom construction Therefore, it was determined Mr [redacted] had not finished the work he agreed to contractually and the contract was cancelled per the letter dated 2/2/ Champion incurred expenses during this time waiting for Mr [redacted] to complete the deck; however, we refunded Mr [redacted] ’ full deposit of [redacted] so that if, and when, he completes his deck to code he can move forward with another home improvement company The contract was contingent of the deck being built to codes which was the responsibility of the [redacted] ’ as noted in the contract Their failure to do so in a reasonable time resulted in the cancellation and refund of their deposit in fullI can assure you we take our commitment to our customers very seriously and attempted to work with Mr [redacted] to change the design, per his request, as well as concerns he continued to encounter while building his deck so that we could move forward before ultimately cancelling the contract We respectfully ask that this complaint be closed based on the information provided

Good afternoon, Champion has addressed Ms [redacted] concerns repeatedlyShe contracted us for windows, which she received and paid for The windows installed are per her contract with ChampionUnfortunately they are not designed to function under waster, no window isThe windows in question are installed in window wells that are full of debrisIn the pictures attached you can see the windows are in wells and even see water up in the window glazing areaWindow wells must be kept clean and drain properly, the leak is not a function of the window or install it is a function of a improperly maintained window well drainThe windows are functioning perfectly and installed to industry standard [redacted]

This complaint was entered while we were still working on the projectAll of the concerns have been taken care ofWe removed ridge cap and installed new ridge vent and capThe painted chimney flashing was removed and new flashing was installedPurchased matching leave guard and installed Shingles checked by separate roofer and verified they were installed properlyWe left message for the homeowner to contact us if there are any further concerns

Mr [redacted] purchased a gutter project from us on July 10th, from our in-home representativeChampion purchased an aerial measure of the project on July 11, The contract that Mr [redacted] signed clearly explains the buyer's right to cancel, by lawOur contract also clearly explains that the buyer has the ability to cancel the project anytime prior to install for additional fees.The contract, signed by Mr***, clearly states that the buyer may cancel after the day right of rescission with a *% fee as long as proper notification has been made prior to the re-measure dateThe re-measure date was July 11th, and was performed by [redacted] The contract also clearly states that the customer will pay **% of the contract if the contract is cancelled after the re-measure date and prior to the installation date.Mr [redacted] purchased the project on July 10th, and decided to cancel the project on August 15th, 2017.Champion is well within our rights, as spelled out by the contract, to withhold **% of the project

The job for *** *** has been completedThe only thing that needed to be fixed after the completion of the job was a hood range vent on the back of the houseThis was not on the contract and we usually do not replace themWe did replace it at the request of *** ***He was not
happy with how it was installed so we went back out and reinstallled it*** *** signed off on it saying he was happyThe first time we had the installation scheduled *** *** rescheduled it because he had to go out of townIt was delayed by *** *** for almost monthsWhen we finally were able come back out *** sent my crew away again because he stated he needed us done in two daysThis was not a sufficient amount of time and we were again delayed by *** ***Once we were able to start the job we did have a short delay because we ran out of material and had to order moreThis was the fault of our installation manager not ordering enough material but we were back out less than a week later to finish the installationAt that time *** *** signed his completion certificate for his financing which authorize paymentThe issue with the range vent was not discovered until after this but we did fix it in a timely manner I have a signed completion certificate and a signed service completion from *** *** stating that everything is completedI did offer *** *** a refund of $for the day delay in his job but he rejected itThis job would have been completed over months ago if not for the delays caused by ***We did our best to accommodate *** ***'s schedule and it is unfortunate that we were short on material but we did make it a priority to get back out as soon as possibleI have been out to the home three times to make sure everything was done and all materials were installed properly

Two windows were ordered 04/22/and measurements taken 04/29/
I called the company on 5/to check the status of the order because we were excited and hoping to get them installed before the end of May*** checked and told me they had been shipped and a truck was due during the week and another on Saturday and installation for the last week of May should not be a problem
I heard nothing else from them so called back on Memorial Day Monday, 5/26/and the call was answered by ***I asked if our windows had come in and he did not knowI asked him he could check the orders and he said he did not know howI asked him what he was there forIn other words was he just a call taker or whatHe blew up at me and said I was "rude and a smart aleck"I was shocked and asked what was rudeHe said I had no business asking someone what they were there for or their positionI think it is a legitimate question as I like to know who I am speaking with on the phone and often ask at the beginning of a phone conversation
Next day, Tuesday 10:01AM, received a call from "Va Call ***" not Champion WindowsIt was *** telling me one window had come in but the other had been dropped off in Washington by mistake and when he sent a truck to pick it up it was brokenI asked why he was calling instead of *** or *** as it is usually their responsibility to call customers with order updatesHe said that he had worked alone on Monday so that everyone else could have the holiday off and that after my rudeness I would not be dealing with themThe call went downhill from there and I finally lost my temper and called him a name (not a curse word)and said NOW I AM rude and from then on we will not be taking calls from you (***) againHE said no one else will be dealing with us and his comment was "You are stuck with me."
My husband then called the Ashland number and talked to *** who is the *** ***At 10:46AM *** called , Champion Windows ***, and apologized for *** and said she would talk to him*** Walls is supposed to be what they call the Division Manager
At 11:12AM I then called Champion’s headquarters in Cincinnati and spoke with ***, who said his position is *** *** *** ***He said the whole company had closed for Memorial Day and was surprised that anyone had answered the phone*** said he would call Ashland and speak with *** about the incident and that Champion Windows values each and everyone of their customers
Thursday, 12:58PM, still no word back from *** so I called Cincinnati againHe said he called and spoke to *** in Ashland and never intended to call me back and is not sure what I want from himI assumed, wrongly, that he would touch base with me after speaking with *** WallsAs far as he is concerned the matter is over since I talked with *** and she apologizedThey have our signature and our moneyOnly hope the one window can last until the other one is remade and shipped to Ashland so this doesn't go on any longer
We have six more windows to replace in our home and I think my husband may be more inclined to go the D-I-Y route after this job is completedWe have used them before in and again in The windows are sliders, we love them and have had no problems but the installation crews were another storyFirst job had to move an electric outlet and left a hole in the wall and pencil marks on the paintThe second job was not as badThird job? Time will tellThanks to *** *** there will not be a fourth job

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached are docs that I have sent to Champion and headquarters. The installation was initially delayed by me because of my family's ailments, a mother in law with a broken hip and a brother in law involved in a motorcycle accident.I discussed with *** ***, the original salesman, that I would be back in October and was scheduled for surgery. As he had stated that this was a two day job, we agreed that they would come out on October 14, to begin. The contractor crew came out on October 14, and the contractor lead, *** with *** *** *** stated that they could not begin because the downpours and related materials needed to be removed and he was not made aware of this. This is information that *** *** was supposed to provide the contractor with, NOT ME. After the 14th, they returned on October 28th, to begin the installation. On the 29th they left around noon because they didn't have sufficient materials to complete the installation. The measurements were incorrect, they were taken once by *** *** and a second time by***, also a staff member with Champion. They then returned on November 11th, to complete the vinyl siding installation. While the siding was installed other parts, such as the vents, were not installed correctly and the vent for the kitchen was left open which could allow for rodents to get in. I was informed by Robert that if I didn't sign the completion certificate, he wouldn't get paid. Well, I didn't feel this was the contractor's doing so I agreed to sign his form and attached my own document to it and made sure he turned in both the certificate signed as well as my letter. I have attached it for your records *** *** *** came to my house on November 19, to complete the sign off of the job done and told me he had spoken in his office and had agreed to give me a check of $for the delay in completion of a standard two-day job, and the grievances caused by it *** *** ***, myself, and my wife, *** ***, were all present when he made me this offer. He stated "I'm going to give you a $check for the delay and grievances and you can do what you want with it".On December 5, 2014, the final day of the installation of the vents, *** *** *** came back to my house and stated that headquarters had informed him that he could only give me $250. I informed him to go back to headquarters and explain in detail the reason for the refund and that it was what HE offered me. On December 9, I received a check for $250, I sent it back to him with a letter stating that I was not accepting that amount and the reason why. That is the last I have heard from Champion, I've tried to resolve it by speaking with *** *** *** and headquarters, but *** *** *** has never once called me back after numerous attempts. My last communication to headquarters was on December 10, where I sent them a copy of the letter sent to *** ***, also attached, and I have yet to hear from them or the CEO *** ***.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to point out that Champion is misrepresenting their actions When the repJeff V*** came to my home, he stated that someone would come out to get the measurements for the specific pieces being replaced This is false I pointed out that I have been home the entire time, as well as have cameras on my property to show no one has been here to measure, MrV*** said he would have his manager contact me The manager MrP*** stated that they order custom pieces for the job, at which time I said if you expected me to pay **% I expect to have the pieces At this point MrP*** stated that the actual measurements are done onsite at the time of installation I’d also like to point to the statement “The re-measure date was July 11th, and was performed by ***.” This is a company that provides roofing measurements However, the repstated that I did not need a roof replaced, and he was incorrect in his assessmentAlso, per their response this was done the following day the contract was written, not after the days I would have had to cancel anyway Champion not only lied about the process, they lied about my need to have my roof replaced in the first place
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
We have bought the windows in and have had many service calls ,window replacements etc have have not been charged as per contract submitted to you of our original contract with ChampionWe don't feel that all of a sudden now, we are told there is a trip charge and refuse to pay one based on the above reasoning.We have never been told of a trip charge previously over the last plus years and don't think we owe Champion windows anything.We pay all our bills, and think it is ingenuous of Champion to insinuate that we doWe will never agree to pay for a window design problem,which they have admitted to, and now have the same problem with a window they supposedly fixed on their last visit*** *** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I have had these windows since 2000, and never paid one cent to have the manufacturing problems stated on my warranty(supplied to you and Champion) fixed without a trip charge of any naturenor does it state on my warranty that a trip charge is to be paid at any time period in the future.Furthermore,Champion keeps trying to say this is their CEO's new policy of getting a trip charge, and I refuse to pay this based on my warranty and the fact the design problem we are experiencing with our windows have been corrected by Champion on there new double hung windowsConcerning the alleged charge for the trip last year, we are having the same issue with the upper window not staying up in the same window they supposedly fixedI have never refused to pay a bill that I thought I owe but it is the principle

Revdex.com spoke with the businessThe customer’s outstanding balance from for $was charged because of the business’s warranty terms changingThis service would have cost over $based off of the terms the customer was provided in from this businessThe business changed these terms and instead of changed the pro-rating fees they began charging a trip fee of $This was decreased after concerns from the customerThis has not been paid but this work has been completedThe customer has now brought up another concerns with the window springPer the terms of the customer’s warranty terms from this would be a free serviceThis is now a service that costs a $trip freeThe business will offer the customer two options towards resolutionThe customer can stick to his current warranty terms were no trip charge will be charged for the service for the window springHowever, the past due balance must be paid in accordance to his current warranty terms, not just the discounted trip fee he currently owes the business before any work will be doneThe customer can pay the outstanding $and the business will wave this service trip fee for this service but the customer must know that moving forward the business charges a trip free of $for service calls

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I saw an advertisement on TV from a company called 'Champion
Window and Doors of Richmond Virginia' that said "Buy two windows and get
the third one free and includes a free estimate". I scheduled an appointment for April
and when the salesman Brett arrived at my residence I told him that I wanted to
purchase five windows and that I wanted the two windows in the garage to be the
two ‘free’ onesIn response, Brett said “that isn’t how it works, that’s just
advertisingBuy two get one free equates to a 33% savings off the total cost
of the project” advertising!! Brett
informed me that “the regular window salesman had an emergency and that he was
the ‘patio’ guy so he was not there to make a profit and can sell windows to me
at the lowest price he know he can sell it to me for”The quote for seven
windows minus the % totaled $7,and required a $2,down
payment. On ‘good faith’ I believed I
was getting a fair and reasonable offer
Their cancellation policy NEVER came up because I needed
windows and had every intension of purchasing them as soon as possible because
I want to put the house up for saleBrett knew thisUnbeknown to me, I found
out later that the down payment check was cashed on April 2017, three (3)
days after the contract was signed, and I haven’t even had the final
measurements performed yetMy final measurement was scheduled for April
April 7, 2017at 4:
PM I had a scheduled appointment with a Sales Representative from *** and I
received a quote for seven (7) windows (same quality, same guarantee same
benefit as Champion Window) PLUS seamless gutters installed on the front and
back with four down pouts ALL for $5,
So I did what any other human being would do…I tried
to call Champion Window to cancel their so called ‘great deal’But because it
was late on a Friday night, I was not able to reach anyoneI called the night
of April and left a detailed message of my intent to cancel the projectI
could not reach a live person until early Monday April 2017. I had an appointment with the Champion
Measurement guy early that afternoon and I wanted to ensure that they were
aware of my cancellation message left FridayDuring the phone conversation with
Champion Representative Mary, I was told that all I had to do was contact the
salesman and to send an e-mail cancellation request to Champion Headquarters
attention: Ann R***, which I did.
Finally, after numerous phone calls between Mary and Brett
on April I was given the General Manager, Greg P*** contact information and
he called me back and informed me that he have not received a cancellation
notice from me so I told me that I e-mailed the cancellation notice to Ann
R***MrP*** stated that even though the project has not been started and
no material has been purchased but I would be charged 30% of the contract total
because I did not cancel the contract within three days and that I can expect a
refund in approximately two weeks
That’s almost thirty days of interest free use of the
consumer’s money which will only benefit their company and not compensation the
consumer and the end result being the customer end up paying for their so
called free estimate though this sneaky method
Regards,
*** ***

On April 3rd Champion met with *** *** to give her an estimate on windowsShe entered into a contract on that dayWe are running a promotion for buy windows get freeBecause she was purchasing 7, the representative offered her a flat **% off the entire contractThat decision gave her
a better deal than what she would have received had he given her free windowsThese are custom windows so that requires a down paymentOur contracts are very clear that they can be canceled within days with no charge to the customerAfter the days there can be a charge up to **%On April 3rd the customer scheduled us to come back to her house to measure for her product on Friday April 7thThe measure technician arrived at her home at the appointed time to find no one homeWe tried to reach the customer by phone, she did not return our call for several hours (which meant our technician waited at her home in case she was running late)She then rescheduled her measure appointment to Monday April 10thWhen my technician arrived at her home at the appointed time she again wasn't homeMy technician had to wait for her for approximately minutesShe then allowed him to measure for her projectThat same afternoon *** called our office to cancel her contractUnfortunately this was beyond the day rescission, as our contract states we refunded her deposit minus the **% allowed to be kept

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
In regard to the garden window installation Champion windows is wrong and untruthful that there were no issuesThey attempt to carefully skirt the issue by stating there were no issues with the “installation” which s technically trueThey carefully neglect the other serious issues:aIn regards to the garden window, it was not installed until November 7, - some weeks after the date of the contract and so to weeks late of the promised installation date. bAs to Champion’s statement that: “if the home tested positive for lead there would be an additional charge of $for the window opening.” I was told by the salesman that the $was included in the price to cover the cost fo the testThe point Champion tries to avoid is that they said a test was required yet never did the test as their document stated they would doI was also told the $was rolled into the price and now they change their story.In regard to the sunroom, Champion is equally deceptive.aChampion’s Statement that “It was discovered that in order to obtain a building permit for the sunroom as contracted for, Mr*** would first need to allow the city to perform a survey of his property to determine if the plans met the setback requirements” is completely untrueFirst there was no “city” office involvedI do not live in a “city”Second, there was no requirement ever stated to me by any county official for a requirement for the county to do a surveyThe county to the best of my knowledge and believe does not do any such surveysThis statement is completely untrue as those events never occurred.bChampion’s statement that “Mr*** did not want to allow the city to perform the survey of his property and therefore requested the plans for the sunroom to change so that a survey would not be required.” Is completely untrueI never refused to allow the “city” or county to do a survey of my propertyThis is not what transpiredAs stated above and the evidence shows this did not occur.cChampion’s statements that “The continued delays in moving forward have been due to Mr***’ failure to complete the deck to code as outlined in the contract that would allow Champion to begin the sunroom construction Therefore, it was determined Mr*** had not finished the work he agreed to contractually and the contract was cancelled per the letter dated 2/2/17.” are completely untrueThere was and is a “to code” deckThe truth is that Champion directed changes to hoe the site was constructed from their original permitted plans submitted to the County Permit Office without coordination with the County as requiredAccording to the County Chief Inspector this invalidated their plans and caused the County to fail the construction inspectionChampions response on the interaction between us as stated here is also untrue.dChampion’s claim it “incurred expenses during this time waiting for Mr*** to complete the deck” is groundlessNo evidence of this was ever provided to me.eChampion’s statement “ The contract was contingent of the deck being built to codes which was the responsibility of the ***’ as noted in the contract Their failure to do so in a reasonable time resulted in the cancellation and refund of their deposit in full.” Is untrueThat is not what occurred as shown previously.In addition, Champion’s actions are currently under review by the *** *** ** *** *** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
In regard to the garden window installation Champion windows is wrong and untruthful that there were no issuesThey attempt to carefully skirt the issue by stating there were no issues with the “installation” which s technically trueThey carefully neglect the other serious issues:aIn regards to the garden window, it was not installed until November 7, - some weeks after the date of the contract and so to weeks late of the promised installation date. bAs to Champion’s statement that: “if the home tested positive for lead there would be an additional charge of $** for the window opening.” I was told by the salesman that the $** was included in the price to cover the cost fo the testThe point Champion tries to avoid is that they said a test was required yet never did the test as their document stated they would doI was also told the $** was rolled into the price and now they change their story.In regard to the sunroom, Champion is equally deceptive.aChampion’s Statement that “It was discovered that in order to obtain a building permit for the sunroom as contracted for, Mr*** would first need to allow the city to perform a survey of his property to determine if the plans met the setback requirements” is completely untrueFirst there was no “city” office involvedI do not live in a “city”Second, there was no requirement ever stated to me by any county official for a requirement for the county to do a surveyThe county to the best of my knowledge and believe does not do any such surveysThis statement is completely untrue as those events never occurred.bChampion’s statement that “Mr*** did not want to allow the city to perform the survey of his property and therefore requested the plans for the sunroom to change so that a survey would not be required.” Is completely untrueI never refused to allow the “city” or county to do a survey of my propertyThis is not what transpiredAs stated above and the evidence shows this did not occur.cChampion’s statements that “The continued delays in moving forward have been due to Mr***’ failure to complete the deck to code as outlined in the contract that would allow Champion to begin the sunroom construction Therefore, it was determined Mr*** had not finished the work he agreed to contractually and the contract was cancelled per the letter dated 2/2/17.” are completely untrueThere was and is a “to code” deckThe truth is that Champion directed changes to hoe the site was constructed from their original permitted plans submitted to the County Permit Office without coordination with the County as requiredAccording to the County Chief Inspector this invalidated their plans and caused the County to fail the construction inspectionChampions response on the interaction between us as stated here is also untrue.dChampion’s claim it “incurred expenses during this time waiting for Mr*** to complete the deck” is groundlessNo evidence of this was ever provided to me.eChampion’s statement “ The contract was contingent of the deck being built to codes which was the responsibility of the ***’ as noted in the contract Their failure to do so in a reasonable time resulted in the cancellation and refund of their deposit in full.” Is untrueThat is not what occurred as shown previously.In addition, Champion’s actions are currently under review by the *** *** ** *** *** *** ***

Mr. [redacted] purchased a gutter project from us on July 10th, 2017 from our in-home representative. Champion purchased an aerial measure of the project on July 11, 2017. The contract that Mr. [redacted] signed clearly explains the buyer's right to cancel, by law. Our contract also clearly explains that the...

buyer has the ability to cancel the project anytime prior to install for additional fees.The contract, signed by Mr.Imes, clearly states that the buyer may cancel after the 3 day right of rescission with a *% fee as long as proper notification has been made prior to the re-measure date. The re-measure date was July 11th, 2017 and was performed by [redacted]. The contract also clearly states that the customer will pay **% of the contract if the contract is cancelled after the re-measure date and prior to the installation date.Mr. [redacted] purchased the project on July 10th, 2017 and decided to cancel the project on August 15th, 2017.Champion is well within our rights, as spelled out by the contract, to withhold **% of the project.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I saw an advertisement on TV from a company called 'Champion
Window and Doors of Richmond Virginia' that said "Buy two windows and get
the third one free and includes a free estimate".  I scheduled an appointment for 3 April 2017
and when the salesman Brett arrived at my residence I told him that I wanted to
purchase five windows and that I wanted the two windows in the garage to be the
two ‘free’ ones. In response, Brett said “that isn’t how it works, that’s just
advertising. Buy two get one free equates to a **% savings off the total cost
of the project”. False advertising!! Brett
informed me that “the regular window salesman had an emergency and that he was
the ‘patio’ guy so he was not there to make a profit and can sell windows to me
at the lowest price he know he can sell it to me for”. The quote for seven
windows minus the ** % totaled $[redacted].00 and required a $[redacted].00 down
payment.  On ‘good faith’ I believed I
was getting a fair and reasonable offer.
Their cancellation policy NEVER came up because I needed
windows and had every intension of purchasing them as soon as possible because
I want to put the house up for sale. Brett knew this. Unbeknown to me, I found
out later that the down payment check was cashed on 6 April 2017, three (3)
days after the contract was signed, and I haven’t even had the final
measurements performed yet. My final measurement was scheduled for 10 April
2017.
April 7, 2017at 4:30 PM I had a scheduled appointment with a Sales Representative from [redacted] and I
received a quote for seven (7) windows (same quality, same guarantee same
benefit as Champion Window) PLUS seamless gutters installed on the front and
back with four down pouts ALL for $[redacted].00.
So I did what any other normal human being would do…I tried
to call Champion Window to cancel their so called ‘great deal’. But because it
was late on a Friday night, I was not able to reach anyone. I called the night
of 9 April and left a detailed message of my intent to cancel the project. I
could not reach a live person until early Monday 10 April 2017.  I had an appointment with the Champion
Measurement guy early that afternoon and I wanted to ensure that they were
aware of my cancellation message left Friday. During the phone conversation with
Champion Representative Mary, I was told that all I had to do was contact the
salesman and to send an e-mail cancellation request to Champion Headquarters
attention: Ann R[redacted], which I did. 
Finally, after numerous phone calls between Mary and Brett
on 13 April I was given the General Manager, Greg P[redacted] contact information and
he called me back and informed me that he have not received a cancellation
notice from me so I told me that I e-mailed the cancellation notice to Ann
R[redacted]. Mr. P[redacted] stated that even though the project has not been started and
no material has been purchased but I would be charged **% of the contract total
because I did not cancel the contract within three days and that I can expect a
refund in approximately two weeks.
That’s almost thirty days of interest free use of the
consumer’s money which will only benefit their company and not compensation the
consumer and the end result being the customer end up paying for their so
called free estimate though this sneaky method.
Regards,
[redacted]