Champs Auto Sales

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
What is being said is a flat out lie I have phone logs to prove that they were not trying to get in contact with me for over a month And when they did reach me I told them I would arrange to take the day off I did that and drove out to them to re-sign the paperwork I never received a call to come and pick up any tags AT ALLChamps Auto Sales staff member Brittany offered to mail temporary tags not the hard tags Where are my hard tags Knowing how important it is to have the hard tags for the vehicle I would not go and get them if I was contacted and informed that the hard tags were ready I had to contact them to see where the tags were after I was attempting to get the hard tags on my own from a local tag and title office I was informed then that the dealer I purchased the car from was responsible for getting my hard tagsThat is when I contacted Champs Auto to find out where the tags And that's when I got the run around.
Regards,
*** ***

I first became discouraged with the dealership when they insisted I inform the bank that I paid a *** deposit, when I initially only gave them***i kept the truck for about days and returned it because it needed a steering pumpThey kept the vehicle for about days, still the financing didn't go thruWhen I spoke with the financing agent I informed her that I had lost my jobBy this time money was deducted out of my account, *** and I paid *** in personWhich brought the amount I put up for a deposit ***The finance company backed out, and they wanted me sign papers and try another bankBut I don't have the same incomeI returned the vehicle as asked, but was told I couldn't get my down paymentI was given a price of paper written I market totaling ***! And a check for * hundred and some changeBut according to the SPOT DELIVERY CONTRACT I signed, it stated THE DEALER WILL RETURN ANY MONEY TOWARDS DEPOSITI believe the dealership used this Spot delivery to

HI
"">I have received a complaint from a past customer case # *** ( *** *** ) for repair issues I purchased this vehicle on the 21st from the auction for Mr *** , when I brought the car back here , he test droved it , put it on the lifter and examined the car . After that we sent the car for inspection right away , it failed for minor things like light bulbs , breaks and rotors. we sent it back ...it passed
Mr and Mrs *** came in after and signed all documents for the car ..knowing we sell car as and its written on my walls and on documents that they signed Our dealership sales all cars as AS-IS Mrs *** purchased a warranty with the bank of 2years /miles ...I told her husband that he needs to take the car to a certify mechanic to check the car but I am not responsible for mechanic or or any car was sold AS-IS Mrs *** still owe the company $for work done ...her credit card keeps coming declined
I will email u all docs that they signed and it will show that the car was sold and also will show there was no problems with the car oh also a picture or mr *** holding the keys and happy to drive the car homethank you
*** ***
***

I was browsing for a car on this site and saw a car that I was interested in on September 9th of this year I went down to the dealership to inquire about itI did the credit application and got approvedOn 9/11/i went to purchase this ** *** *** ** listed for $***That's the main reason it caught my eye was because of the priceI have pictures for proofOnce it came time for the contract I saw that the price listed was not the price it was shown for the $***, I then asked hey isn't it supposed to be $*** and not $*** that he raised the price toI had only asked for a $*** loan I didn't even want the car anymore at that time due to the price increase and then I went back and read the car was not a 4WDThe guy told me its okay its still good in bad weatherfurthermore, the check engine light is on, it wasn't during the test drive so they must've cleared it just for me to test driveTurns out its a bad fuel gauge sensor circuit, that I was told would be covered un

Here is a letter from *** *** that she is satisfied with what K&H Motors has done please close the case.Martha C***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please see the attached payment details to Champs Auto.]
Regards,
[redacted]

HII have received a complaint from a past customer  case # [redacted] ( [redacted] ) for repair issues ....I purchased this vehicle on  the 21st from the auction for Mr [redacted] , when I brought the car back here , he test droved it , put it on the lifter and examined the car...

.  After that we sent the car for inspection right away , it failed for minor things like light bulbs , breaks and rotors.  we sent it back ...it passedMr and Mrs [redacted] came in after and signed all documents for the car ..knowing we sell car as  AS-IS and its written on my walls and on 5 documents that they signed  ... Our dealership sales all cars as AS-IS  ...Mrs [redacted] purchased a warranty with the bank of 2years /24000 miles ...I told her husband that he needs to take the car to a certify mechanic to check the car .. but I am not responsible for mechanic or or any .. car was sold AS-IS  ...Mrs [redacted] still owe the company $250 for work done ...her credit card keeps coming declinedI will email u all docs that they signed and it will show that the car was sold as-is and also will show there was no problems with the car ... oh also a picture or mr [redacted] holding the keys and happy to drive the car home....thank you[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Champs Auto Sales regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]What is being said is a flat out lie.  I have phone logs to prove that they were not trying to get in contact with me for over a month.  And when they did reach me I told them I would arrange to take the day off.  I did that and drove out to them to re-sign the paperwork.  I never received a call to come and pick up any tags AT ALL. Champs Auto Sales staff member Brittany offered to mail temporary tags not the hard tags.  Where are my hard tags.  Knowing how important it is to have the hard tags for the vehicle I would not go and get them if I was contacted and informed that the hard tags were ready.  I had to contact them to see where the tags were after I was attempting to get the hard tags on my own from a local tag and title office.  I was informed then that the dealer I purchased the car from was responsible for getting my hard tags. That is when I contacted Champs Auto to find out where the tags.  And that's when I got the run around. 
Regards,
[redacted]

Revdex.com,    I am responding to case #[redacted] for [redacted] of **.Mrs. [redacted] came to Champs Auto Sales on 2/25/2017 to purchase the [redacted] and she did. She was informed to purchase the vehicle she must bring proof of income and her W-2 for...

the year 2016 and she did. When she signed all papers she agreed to the down payment of $[redacted].** and as she explained she only gave us [redacted]. She was never told to lie to the bank about her down payment. She took the car home and brought it back 3/1/2017 for the repairs. For the inconvenience we loaned her one of our cars to drive while we repaired the [redacted]. By 3/2/2017 we had the Steering Pump Delivered to our shop and by 3/3/2017 the car was fully repaired and was delivered directly to her 3/4/2017. On 3/14/2017 We received notice from the lender that her employment was fraud along with her pay stubs and W-2. She never informed us that she lost her job. We immediately contacted her to return the vehicle. On 3/16/2017 she brought the vehicle back and we offered her the Down Payment back after deductions which she refused. If you have any more questions please feel free to contact me.Champs Auto SalesBrittany G.

Revdex.com,    I am contacting you from Champs Auto Sales involving case #[redacted] for Mr. [redacted].We at Champs Auto Sales have been going back and forth Mr. [redacted] involving the Warranty in question. When Mr. [redacted] purchased the [redacted] in July 2016 they Did Not purchase a warranty with...

there contract. We have have went through their file and found nothing that shows they have paid for the Warranty. If they could provide proof of the Warranty Purchase we will immediately submit the Warranty they Purchased. As of this moment their is nothing showing us they paid the for the Warranty. If you need any further information or have any other complaints please contact me via E-Mail at [redacted]         Thank you,             Champs Auto Sales

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Called Business spoke with K[redacted]. He stated he cant tell what the $[redacted] was for in the photo. If it was applied to the down payment of the vehicle or if it was for a warranty. That they don't have any documents on file stating that a warranty was purchased. That the car was purchased AS- IS. K[redacted] stated that a refund will not be issued but he will send in documents for a warranty to be put on the vehicle. The warranty will be 5-year or 100,000 miles. He stated that he is going to get this information sent out today and it should be in affect around Wednesday March 1st, 2017 if not soon.

Review: Purchased vehicle 2005,BMW, Mini Cooper on 01/21/2016. Transmission was not working properly.Went inside told owner. Mechanic drove vehicle said same thing. Owner said, vehicle was covered by warranty and it could be fixed. I asked were they sure, he said yes to myself and my husband.

to this time and date nothing has been done by

champs auto sales or the warranty company. I have put out money to have vehicle serviced and taken to two service providers that the warranty company has turned down only to leave me with the service bill of having the vehicle evaluated for transmission damage.Desired Settlement: Vehicle Repaired

Business

Response:

HI