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Reviews Shoes, Retail Sportswear Champs Sports

Champs Sports Reviews (26)

February 13, Revdex.com Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Case # [redacted] Dear [redacted] I have received your correspondence and reviewed the information in Ms [redacted] ’ account I am very sorry to hear of the inconvenience she experienced with her recent Champs Sports order I first would like to address the additional charges Ms [redacted] referenced in her complaint When orders are placed on our website, some products are available to ship from our warehouse, while others (such as the items Ms [redacted] ordered) are only available to ship from a Champs store These items are marked in red type in the customer’s online cart as “shipping from an alternate location”, and in the checkout process and the e-mailed order confirmation, the following information appears: “If your order is sent out in multiple shipments or from multiple locations, separate authorization(s) and charge(s) for each shipment may appear on your account.” Once all parts of the order have shipped out, any additional authorizations drop off and actual charges are processed to the customer’s account for the appropriate amount Since one of Ms [redacted] ’ items was no longer available, her account currently shows one actual charge of $and no pending authorizations However, I am sending a $e-mailed gift card with our apologies for her inconvenience If she has any further questions or concerns, she is welcome to contact us at any time Thank you [redacted] Customer Care Supervisor Champs Sports

June 14, Revdex.com of Wisconsin [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I reviewed your correspondence and reviewed Ms***’ concerns I sincerely apologize that she had such a poor experience with receiving her recent order from UPS Her account shows that the delivery investigation has been completed with UPS and the package has been deemed lost Unfortunately the item is no longer available so I am not able to process a new order I have issued a full refund of $back to Ms***’ credit card, which should be fully processed by her card-issuing bank within 5-business daysThank you for your time [redacted] Customer Care Supervisor Foot Locker

April 17, Revdex.com of Wisconsin Attn: [redacted] W Greenfield Avenue Milwaukee, WI RE: Complaint ID # [redacted] Dear [redacted] I have received your correspondence and reviewed Mr [redacted] concerns as well as all the information we have for him in our system For your review I have attached his original receipt as well When an order is paid for with a gift card at a store, it shows up in our internal system as “Cash”; unfortunately it does not differentiate between gift cards, promotional discounts (I have attached a screenshot of this information for your reference.) This is the screen that the Customer Care associates viewed when speaking with Mr [redacted] about his refund When the refund was being formally processed, our accounting system followed our procedure of disseminating the refund according to the original payment (with the majority of this purchase being paid with a gift card and not with cash or debit card) I will certainly speak with the associate who initially spoke with Mr [redacted] to remind them all refunds are issued in the original payment form, but all refunds do automatically go back to the original payment method As Mr [redacted] requested his refund from customer care, he received the gift card and then the debit card portion in the form of a refund check (If he would have opted to return to a store, they would have put the debit card portion on his card or as a cash refund, and then put the gift card portion back on a new gift card.) I sincerely apologize for any inconvenience this miscommunication may have caused As with his original gift card, Mr [redacted] can use his new gift card in any of our stores or on www.champssports.com Thank you for your time Sincerely, [redacted] Customer Care Supervisor Champs Sports

June 1, Revdex.com of Wisconsin Attn: [redacted] W Greenfield Avenue Milwaukee, WI RE: Complaint ID # [redacted] Dear [redacted] I have received your correspondence and reviewed the information in Ms [redacted] account It shows that her order did not pass our payment verification process The details of that process are confidential but due to the results received on this order, Ms [redacted] is limited to Western Union as a payment method going forward and that decision will not be reversed For Ms [redacted] review I have included the information listed on our website regarding cancellation of orders PRODUCT ORDERS All orders placed through this Website are subject to Champs Sports's acceptanceChamps Sports may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone elseIf your payment method has already been charged for an order that is later cancelled, Champs Sports shall issue you a refund The process for Western Union would require Ms [redacted] to prepay an amount sufficient to pay for an order, which we will apply to her account as a system credit When she would like to place her order, she can call in and we will be happy to apply her credit as payment (This would not apply to any web-only launch products, as those orders can only be placed online We start accepting phone orders for any remaining inventory on the next business day following the launch.) Thank you for your time Sincerely, [redacted] Customer Care Supervisor Champs Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If that's how champs sports feels about their customers, that they can mislead and provide inferior customer service; I would just as soon not associate with a company with those practicesIt will cost me nothing to disassociate with champs, I will immediately cancel my VIP membership with them and no longer patronize their establishments.
Regards,
*** ***

Revdex.com:Whoever wrote they disagree with the customers side of the story has no professional management skillsThey state they assisted me, that's a lieIve gotten no calls or emails whatsoeverAs you can see this person is flat out calling the customer a liarThis is what you will deal with at these storesand if you do decide to call the number, you get a voicemail and no return call So, whoever Dez is, they should not be talking on Champs behalf The champs in *** Mall is most likely the one that responded, they have very unprofessional employees working at this locationBut the Champs in *** town center also has a young kid that should not be a managerIf you look at the reviews all over the internet, Champs has gone completely down hill with customer serviceThey flat out don't care about what people thinkThey won't be around for longIf they continue to treat people like this, it will spread and eventually be the end of themThere is so many places to get sneakers
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We received the customer complaint and we disagree with his side of the story We have great customer service & we assisted the customer If the customer would like to contact our customer service number at 1-800-999-he is more than welcome to do so.Thank you,Dez (Mgr.)

They keep taking the tall tees. This is the only shirt we buy for my husband and they don't even sell it online? If I could give this place a zero I would my husband has bought these shirts since he was 14 and now he is 33! The money spent with this place over the years and now we will not spend another dime here EVER!

June 14, 2016 Revdex.com of Wisconsin [redacted]
10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I reviewed your correspondence and reviewed Ms. [redacted]’ concerns.  I sincerely apologize that she had such a poor experience...

with receiving her recent order from UPS.  Her account shows that the delivery investigation has been completed with UPS and the package has been deemed lost.  Unfortunately the item is no longer available so I am not able to process a new order.  I have issued a full refund of $72.23 back to Ms. [redacted]’ credit card, which should be fully processed by her card-issuing bank within 5-7 business days. Thank you for your time. [redacted] Customer Care Supervisor Foot Locker

February 13, 2015
 
 
Revdex.com
Attn: [redacted]
10019 W. Greenfield Avenue
Milwaukee, WI 53214
 
 
RE: Case #[redacted]
 
 
Dear [redacted]
 
I have received your correspondence and...

reviewed the information
in Ms. [redacted]’ account.  I am very sorry
to hear of the inconvenience she experienced with her recent Champs Sports
order.
I first would like to address the additional charges Ms.
[redacted] referenced in her complaint.  When
orders are placed on our website, some products are available to ship from our
warehouse, while others (such as the items Ms. [redacted] ordered) are only
available to ship from a Champs store.  These
items are marked in red type in the customer’s online cart as “shipping from an
alternate location”, and in the checkout process and the e-mailed order
confirmation, the following information appears:
 
“If your order is sent out in multiple shipments or from
multiple locations, separate authorization(s) and charge(s) for each shipment
may appear on your account.”
 
Once all parts of the order
have shipped out, any additional authorizations drop off and actual charges are
processed to the customer’s account for the appropriate amount.
 
            Since one of Ms. [redacted]’ items was no longer available,
her account currently shows one actual charge of $87.87 and no pending
authorizations.  However, I am sending a
$25 e-mailed gift card with our apologies for her inconvenience.  If she has any further questions or concerns,
she is welcome to contact us at any time.
 
 
 
Thank you.
 
[redacted]
Customer Care Supervisor
Champs Sports

April 28, 2015
Revdex.com of Wisconsin
Attn:
[redacted]
10019 W.
Greenfield Avenue
Milwaukee,
WI 53214
RE:  Complaint ID #[redacted]
Dear [redacted]
 
I
want to again sincerely apologize that Mr. [redacted] was given incorrect
information from our associate regarding how his refund would be issued.  It has always been our process to issue
refunds in the form of the original payment method, which is a fairly standard
process for retail refunds, and unfortunately we cannot issue a refund check
for payment originally made with a gift card. 
A refund check can only be issued for the full purchase price if the
entire order is paid for with cash at the store.  I apologize for any inconvenience.
 
Thank you for your time.
Sincerely,
[redacted]
Customer Care Supervisor
Champs Sports

March 8, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] [redacted]
Dear [redacted], I received your correspondence and reviewed the information in Ms. [redacted] account.  I forwarded her concerns to our...

Claims Department and they confirmed that UPS did finally update the claim status on this order.  They contacted Ms. [redacted] today and entered her refund into the system.  I do apologize for her inconvenience and I appreciate her ongoing patience throughout this process. Thank you for your time. [redacted] Customer Care Supervisor Champs Sports

March 8, 2016   Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] Dear [redacted], I received your correspondence and reviewed the information in Ms. [redacted] account.  I sincerely apologize that she...

has waited so long for a response on her investigation.  We do not have any further information on this package so I have refunded her in full for the order.  Her card-issuing bank should have her funds posted back to her account within 3-5 business days.  I really appreciate her patience and I’m sorry for any inconvenience this has caused. Thank you for your time. [redacted] Customer Care Supervisor Champs Sports

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 1,
2015
Revdex.com of Wisconsin
Attn: [redacted]
10019 W.
Greenfield Avenue
Milwaukee,
WI 53214
RE:  Complaint ID #[redacted] [redacted]
Dear [redacted]
 
I
have received your correspondence and reviewed the information in Ms....

[redacted]
account.  It shows that her order did not
pass our payment verification process. 
The details of that process are confidential but due to the results
received on this order, Ms. [redacted] is limited to Western Union as a payment
method going forward and that decision will not be reversed.
For
Ms. [redacted] review I have included the information listed on our website
regarding cancellation of orders.
 
PRODUCT ORDERS
All orders placed through this Website are subject to
Champs Sports's acceptance. Champs Sports may refuse to accept or may cancel
any order, whether or not the order has been confirmed, for any or no reason,
and without liability to you or anyone else. If your payment method has already
been charged for an order that is later cancelled, Champs Sports shall issue
you a refund.
The
process for Western Union would require Ms. [redacted] to prepay an amount
sufficient to pay for an order, which we will apply to her account as a system
credit.  When she would like to place her
order, she can call in and we will be happy to apply her credit as
payment.  (This would not apply to any
web-only launch products, as those orders can only be placed online.  We start accepting phone orders for any remaining inventory on the next business day following the launch.)
 
Thank you for your time.
Sincerely,
[redacted]
Customer Care Supervisor
Champs Sports

April 17, 2015
Revdex.com of Wisconsin
Attn:
[redacted]
10019 W.
Greenfield Avenue
Milwaukee,
WI 53214
RE:  Complaint ID #[redacted]
Dear [redacted]
 
I
have received your correspondence and reviewed Mr....

[redacted] concerns as well
as all the information we have for him in our system.  For your review I have attached his original
receipt as well.
When
an order is paid for with a gift card at a store, it shows up in our internal
system as “Cash”; unfortunately it does not differentiate between gift cards,
promotional discounts.  (I have attached
a screenshot of this information for your reference.)  This is the screen that the Customer Care
associates viewed when speaking with Mr. [redacted] about his refund.
When
the refund was being formally processed, our accounting system followed our
normal procedure of disseminating the refund according to the original payment
(with the majority of this purchase being paid with a gift card and not with
cash or debit card).  I will certainly speak
with the associate who initially spoke with Mr. [redacted] to remind them all
refunds are issued in the original payment form, but all refunds do automatically
go back to the original payment method. 
As Mr. [redacted] requested his refund from customer care, he received the
gift card and then the debit card portion in the form of a refund check.  (If he would have opted to return to a store,
they would have put the debit card portion on his card or as a cash refund, and
then put the gift card portion back on a new gift card.)
I
sincerely apologize for any inconvenience this miscommunication may have caused.  As with his original gift card, Mr. [redacted]
can use his new gift card in any of our stores or on www.champssports.com.
 
Thank you for your time.
Sincerely,
[redacted]
Customer Care Supervisor
Champs Sports

On October 27, 2017 I purchased a pair of Nike Shoes from Champs. After discussing with the sales person the medical issue I had with one foot, we went thru multiple pairs of shoes and inserts. I explained to him that usually I won't know for a day or so if the shoes were cause further pain. He assured me I could return the shoes if they didn't work. I wore the shoes out of the store and home. The next day, I wore them for two hours and was in extreme foot pain. I took them off, and put them in the box. I now am informed because I wore them for 2.25 hours I cannot return them. Two issues here:
1. Why is an employee not trained to company policy
2. This is the first store I have ever purchased in that does not except returns

If I had been informed correctly of store (company) policy prior to purchase, I would have never bought them to begin with. I now have a brand new pair of shoes that the bottoms aren't even dirty to donate to good will. I am also out 132.00, so kudo's to Champs for making an extra 132.00 and one extremely unhappy customer. I will never walk into a champs again and will spread the word, via mouth, internet, however I can what a rip off this company is and how the employee's lie to customers just to sell shoes.
I believe I was taken advantage of by this store employee
Signed:
Once was a trusting customer

Review: On February 1, 2015, I purchased a pair of sneakers and a hoodie on champssports.com for the amount of $180.09. On February 2, 2015, I noticed an additional charge for $87.87 to champssports.com. I called the company and was informed that the shoes shipped from another location and for accounting purposes my card had to be charged for the shoes separately and the charge would fall off within 24 to 48 hours after the shoes shipped. I then received anew email informing me that the hoodie wasn't in stock. I called again and was told that the amount for the hoodie and the extra $87.87 would be refunded within 5 business days. So for a pair of $87.87 shoes, I was charged $267.96. The extra 87.87 caused a bounced check fee because I was unaware that I was going to be charged for the shoes twice.Desired Settlement: I want my money on my card ASAP not by Tuesday, February 10, 2016

Business

Response:

February 13, 2015

I ordered a pair of woman's cleats on March 16, 2016. I received the cleats, but they sent me the wrong color. I called Champs and they assured me they would send out the correct cleats. I sent the incorrect cleats back. The next order they sent me was men's sneakers and not the correct cleats. I am STILL waiting for the correct cleats. I called customer service and they don't seem like they care at all. I tried calling today to cancel my order, but I was told they have already been shipped.

Review: On or about November 10, 1013, I purchased a pair of $16.00 socks from Champs in National City, California. They were too small. It was just easier for me to send them back to their return center in Wausau, with the original receipt, the packaging and the socks...which I did as opposed to taking them back to the store, since I use public transportation. I could have sent them certified, or had them tracked, or gone to the copy store to make copies of everything, but afterall, Champs is a big company and it's just a pair of socks, so I didn't. I included a letter explaining the problem, along with my name and address.I couldn't imagine that there would be a problem. I waited a couple of weeks and I heard no response. I sent yet another letter two weeks later. Still totally ignored! Finally I sent them an e-mail..and needless to say I was quite upset..in fact I sent several e-mails..each time explaining to them exactly what had happened. When they finally did respond, they asked such ridiculous questions like they didn't even bother to read my e-mails or my letters. They acted like real deaf and dumb is! Finally, I told them that they could keep their socks if they needed them so badly. What I can't understand, and what I also explained to them, is what kind of sloppy records do they keep, if they receive a package at their return center and make no record of it?? That's sloppy, irresponsible and flat out reckless and the public has a right to know. My postage receipt showed that they received the socks on November 15.Desired Settlement: Return the $16.00 plus 8% tax, plus $2.41 shipping and .46 cents for the the stamp that I wasted.

Business

Response:

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Description: Shoe Repair

Address: 400 Ernest Barrett Pkwy NW, Kennesaw, Georgia, United States, 30144-4917

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