Chandler Photography

Complaint: ***
I am rejecting this response because:Due to circumstances beyond my control I will not receive their package, which I find to be more than acceptable, unless it is shipped UPS (only)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: All this is just a bunch of talk, the issue I have is that the product offered specifically marketed to the Galaxy Sbreaks due to the beveled edges on the phone's screen, they have since replaced this model with a new one called "Glass Curve" specifically created to address this issue, yet customers who were sold the original glass product (Which is again, faulty and does not properly conform to the screen of the device, causing cracks and breaks) are left in the cold, being forced to shell out for the purchase of the "New Model".I want my original purchase refunded, as I've already moved on to another product - and I think ZAGG should offer users who purchased the basic "Glass" screen protector for the Sa refund or replacement with their "New Product".This is an unacceptable ethical violation, they release a product that does not function properly with the product it was intended to function with, and force users to buy a new, more expensive product later, in order to "Fix" the design flaw.Please see the product's Amazon.com page, look at the reviews - the product does not perform the function for which it was created.https://www.amazon.com/ZAGG-InvisibleShield-Screen-Protector-Samsung/dp/...⇄ /> Sincerely,
*** ***

Hello ***,Thank you for your quick replyWe have emailed you a UPS return label for keyboardsThis was done on Thursday afternoon, January 21stIf you have not received it please check your spam and or your junk email boxesOtherwise please let me know and we can email you another oneJust print this out and attach it to the box with the keyboards and return them through UPS. We are shipping you one Samsung Galaxy Note Privacy Screen from our corporate office todayIt will be shipping UPS Day Select, so when it ships you will received an email confirmation.Again, I apologize for the frustration you have experienced and I hope the understand the necessity in the steps we have taken concerning this situation.Warm regards,Sidney C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for clearing up an unfortunate series of events that I did not have any involvement in
Sincerely,
Christian *. S***

Complaint: ***
I am rejecting this response because: I have already sent every defective device back to Zagg Now, I received a replacement amp charger and it came completely dead I was told it should only take up to hours to fully charge and that it would come with at least 60% power, which is another misstatement I had it on the charger for over hours last night and only one light has been lit the whole time I had to disconnect it from the charger because I cannot afford to keep on wasting electricity with nothing happeningSeriously, what is wrong with your products? I never had these problems with any other electronic device(s) I had ordered from other companies in the past
Sincerely,
*** ***

Hello ***, Thank you for reaching out to ZAGG about your InvisibleShield concernsI understand you have been a long time ZAGG fan and we thank you for thatI would be upset and frustrated with the experience you have had with the sapphire for your iPhone X as wellI understand you purchased the
product from Best Buy, and yes, their policy's are not ZAGGs and I can imagine being told they won’t accept an opened package for return, just to have another bad experience with the new shield you purchasedI spoke to our design team about your concerns, and they have said they haven’t heard of or experienced the concerns you have had and were hoping you might still have the product to send back to us so we can look at themIt would be very important for us to take a look, and you’re the first to bring this to our attentionIf you have the shields, let me know and I can email a UPS return label so you can send those to us at no cost to youIn the meantime, I do not have any sapphire Glass to send you for your iPhone X, but I do have Glass +, and HD Dry InvisibleShield for you to try to see if you would like to try our other productsI can ship them overnight to the address of *** *** *** *** ** *** ** *** if I have your permission to ship to this addressI am sincerely sorry for any frustration you have experienced and here at ZAGG we always want our customers to be happy and satisfied with our product and serviceI am looking forward to your reply so we can get this resolvedWarm regards, Sidney

Hello ***, Thank you for reaching out to ZAGG about your two Galaxy Sshield you purchasedI am very sorry to hear about the problems you had and I can certainly understand your frustrationI am happy to resolve this situationI located your communication with us over the last couple of
days and I was able to locate your ZAGG accountIt is under the email address you providedAs for why you are not able to log in or register the new shields, I am not sure why you are having problems logging inI have reset the password to your ZAGG account to Zagg123, so once you log in using the email you confirmed and the temporary password, just change the password to something only you will knowThe glass SInvisibleShield does not have any adherence throughout the whole screen, just the edges, which causes the shield to sit on the screen of the phoneAs for your need to press really hard on the shield to get the phone to respond, I am sincerely sorry to hear this and I will make sure our designers are aware of what you are telling usI understand one of the customer service representatives you talked with said you would not be able to register the new shields until the end of the month, this is in fact incorrect and the ability to register this product is available nowHowever, with the concerns you have I would like to offer you the Sapphire shields in replacement, https://www.zagg.com/us/en_us/invisibleshield/samsung-galaxy-s8-screen-protector...⇄ know you have asked for a full refund, but ZAGG Inc is only able to refund purchases made on ZAGG.comI have spoken to our Verizon manager and I have been informed that any Verizon Corporate store should honor a full refund within days of purchase, whether the box is open or not, with the receiptYou should also be able to go to any Verizon Corporate Store for a refundAgain ***, I am very sorry for the experience you have had with Verizon and ZAGGI hope the steps taken show how important all of our customers are and I hope to hear from you soon regarding your password and if you would like to have the Sapphire shield to tryWarm regards, Sidney

Hello ***, Thank you for reaching out to ZAGG about your power concernsI am very sorry to hear about all the problems you have experienced and how much distress this seems to have caused youI would be upset as wellThe ZAGG Power Amp has been fully tested and is not a product we typically
hear about now working as it is describedAnd for you have this experiences you have described is very untypicalWe would very much like to have the products back to be tested by our Product Team so we can look into them furtherWe certainly do not want our customers having this experienceYour history does look very detailed (as attached in other document)So honestly, I am not at all certain how many devices you still have on handWe have emailed UPS return labels for you to return the products at no cost to you, but none of the tracking numbers have been used as of yetI am sorry the UPS Store is miles away from you, and I do understand how inconvenient it is to make a special trip to drop off the packageI would suggest, just drop off the package the next time you are in the area of the UPS Store, and do not make a special tripThe information you have been provided by our Customer Care Department is correct in regards to warrantiesWe do ask that you return the old product to validate the One Year Limited Manufactures Warranty or there will be a charge of the full price of the item within days of the requested WarrantyI do see in your situation all the warranties have been validatedThis means, whether or not you have returned the product there will not be any additional charges to youThe most recent re-fulfillment order, ***, placed on September 3rd, is being shipped todayIt did have an estimated shipping date of September 30th, however, we were able to ship this one earlier than we had expectedThis order is shipped UPS Next Day Air, so once it ships you should be receiving an email with the UPS tracking numberAgain, I am very sorry to hear about the problems you have had and I would be happy to work with you personally concerning this situationI am looking forward to hearing back from you and if you can please return the products you do still have I would like to have them inspected so we might be able to resolve any further problemsWarm regards, Sidney C

Hi ***, Thank you for your reply and I am very sorry you rejected any offer from ZAGG in this situationI am sincerely sorry for the expectation you had of the InvisibleShield and what protection it would provideI assure you while ZAGG takes every measure to test the InvisibleShield for as many situations as possible, it just isn’t feasible to cover every situationYou do not mention how your phone screen became damaged, however, I can tell you, when I drop my phone (and I have the InvisibleShield and a case), I hold my breath for those few seconds when I go to pick it up. ZAGG does state that it is the toughest material on the market today, however, there is not any product on the market that will guarantee 100% protectionNo company can guarantee against everything that could possibly happenI am sincerely sorry that you are not happy with my reply, and I wish I could say there is a product that will guarantee against any possible situation, but sadly I cannot. We have already refunded the $for your warranty order ***, and our offer of a free InvisibleShield is still available should you change your mindJust contact us and we will be happy to get this sent out to youWarm regards, Sidney

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease note to the business:I appreciate you taking the time to respond with a solution, and for the refund for shipping on the original replacement - it is much appreciatedSince the product you're suggesting is less expensive than the one I purchased, would you be willing to send one out for the Samsung Note and also one for the Samsung SPlus so that another member of my family can use one? I don't believe I'll have use for of them for my phone itself. Thank you,*** ***

Hello ***, Thank you for your reply and again, I am sincerely sorry for the expectation you had of the InvisibleShield and what protection it would provideI assure you while ZAGG takes every measure to test the InvisibleShield for as many situations as possible, it just isn’t feasible to cover every situationWhile I, too, would think just dropping my phone from waist high onto the ground shouldn’t cause your phone screen to crack, I can tell you, when I drop my phone (and I have the InvisibleShield and a case), I hold my breath for those few seconds when I go to pick it up ZAGG does state that it is the toughest material on the market today, however, there is not any product on the market that will guarantee 100% protectionNo company can guarantee against everything that could possibly happenI am sincerely sorry that you are not happy with my reply, and I wish I could say there is a product that will guarantee against any possible situation, but sadly I cannot. My offer does stand as for a free InvisibleShield, or $of in store credit and for either offer you should accept, I would be happy to give you a free ZAGG case for additional protection for your phoneWarm regards, Sidney

Hello ***, Thank you for taking the time to contact ZAGGI am very sorry that we have not received your old Glass for the Apple iPhone 6/6s (Case Friendly) and you were charged for the replacementI would be upset as wellCustomer service is very important to ZAGG and I am happy to get this
resolved for youI understand you mailed back your Glass for the Apple iPhone 6/6s (Case Friendly) regular mail and do not have a tracking# for the returnWe do suggest returning a product with a tracking#, just for situations like thisIt is very frustrating for ZAGG when our customers return a product but we do not receive it, however, we are not responsible for items lost in the mailBut we will certainly take care of youThe reason we ask for the old product back as this is your proof of purchaseSince you have mailed back your old shield and it has not been received we typically would ask for a purchase receipt as validationI am waiving this step and I have refunded you the shipping and handling fee of $for *** and $for the charged warranty orderPlease feel free to contact our customer service for any concerns or questions you have in the future as they could have assisted you very quickly in this situationPlease accept our sincerest apologies for this inconvenience you have experiencedWarm regards, Sidney C

Hi ***,I am sorry to hear about your experience with the supervisor you talked with and I understand how upsetting this must have made youI am happy to explain why you received the reply you did from Meredith and I understand how you would have liked a different
reply. Typically refunding a charged warranty is a pretty simple process, but as explained, your charged happened months ago, on February 7, ZAGG is only able to refund for a specific time frameRegrettably months is too long and we are not able to refund any order past this timeWhich is why a in store credit was offered to you. If you had contacted us within a reasonable time frame we would have certainly been able to assist you. You mentioned the InvisibleShield continues to break and you are not happy with our productsKeep in mind this is why we offer the InvisibleShield for the Glass for the Apple iPhone 6/6s (Case Friendly)The warranty is for the lifetime of the device, which you registered in 10/2015, almost years ago and you have utilized the lifetime warranty times, with the newest replacement requested on Saturday, August 26th.I am certainly sorry for your dissatisfaction with ZAGG and our productsHowever, the product is doing exactly as described in which your device is protected and the InvisibleShield is taking the abuse.In regards to your refund request, I am sorry but we are physically unable to refund you after months amount of timeI am still happy to offer the in store credit for you which would be for $and you could use at any time on ZAGG.com towards any product we offer.If you accept this offer please let us know and I would be happy to email you a gift card number.Thank you for your understanding in this matter. Warm regards,Sidney

Complaint: ***
I am rejecting this response because:I sent along with my last reply (which your company so kindly IGNORED) that Apple themselves told me that it would be an issue with the screen protectorI assure you I have installed all of these correctlyAnd I also included a link to a thread on Apple's website of multiple other people complainingMost people probably don't complain because either it doesn't bother them, or they don't realize it shouldn't do thisOther brands stick down fineI do not want another product because they are a waste, and I have no interest in spending any other money with your companyAs I already said I have no interest in any other products you offer and you just said yourself you don't plan on making new invisibleshields for the 6s modelsApple themselves said they are different, and although it is a minor difference, it is still a differenceEven the rose gold one doesn't stick down about 1mm from the gold edgeI have applied each of the shields perfectly but the edges do not stick downThe first one I had I DID keep trying to push down the edges and it CRACKEDI want a refund or a new screen designI don't want your store credit, that's useless to mePurchasing your product was a terrible mistakeAlso, even if you check your OWN Facebook, there are people posting that they are having the same issue with their 6s phones AND the Galaxy SObviously it's not anything I'm doingBut your company is too cheap to produce separate products for each modelI am unhappy with your response and it still doesn't negate the fact that you ignored me the last time I reached outI shouldn't have to open a Revdex.com complaint to get a response.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for contacting ZAGGI am sorry it had to be under these circumstances and I can certainly understand your frustration being told we no longer carry the shields you purchased along with just a $gift cardI would be upset as well thinking there would be a Lifetime
Warranty.Please see the attached warranty information, as we do explain in our FAQ page on ZAGG.com that products made available to you through the site are "as available" and that we will either replace or exchange the product that is of equal value or refund the purchase price of the productZAGG does offer a day return policy, no questions asked.Regrettably we are outside of this time frame.However, the purchase of the two InvisibleShields you made were placed March 4th, 2012, over years agoI see no warranty has been requested on either of these two shields during this time frame, so they have provided excellent protection for your devices for yearsThat is wonderful and what we would expect of the InvisibleShields.We do stand behind our products 100% and even though we no longer carry the product you are looking for I would be happy to have cut for each of your devices and send them to youPlease just confirm your shipping address and I will have this taken care ofPlease keep in mind that we wouldn't be able to provide the same shields at a future time, since we no longer carry outdated shields for the BlackBerry Curve (European) (Screen) and BlackBerry Curve 3G 9350/9360/(Screen).Looking forward to your reply so we can get this situation resolved. Disclaimer of Warranties and Limitation of Liability:THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY ZAGG ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITINGZAGG MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING

Complaint: ***
I am rejecting this response because:I have returned all of zagg products under warranty I should be able to provide tracking information if needed few of shipments had shipping labels provided by zaggThis is complete lie about not receiving back old zaggs I even confirmed with zagg agent they have been receivedI emailed account [email protected] times already with no reply that can be provedI don't own business I am causal seller at eBay so if I have to be reseller to sell zagg on eBay we can do thatI bought those zaggs from best buy online marketZagg need to check there records for returned products that will serve as receipts
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I do not want to keep anythingI have not got any ladles from anyone yet so please email them to the above email.Address is *** *** *** *** *** ** ***I never placed any order like this and there has never been anything like this but okay that's finePlease send the lab let and I will return the products.
Sincerely,
*** ***

Wendy,Thank you for your reply and I am sorry to hear you are rejecting our replyWe would like to resolve this issue with you, even though you have accepted our free upgrade to the Rugged caseAre we able to contact you directly so we might be able to talk about some options?We look forward to hearing from you so we can continue to talk about this situation.Warm regards, Sidney C

Hello ***, Thank you for contacting ZAGG about your InvisibleShield concernsI am very sorry to hear the InvisibleShields you have tried do not stay down along the edges of your Apple iPhone PlusI would be frustrated by this as wellI personally have the 6S Plus and I have used the same
InvisibleShields you have concerns about and I assure you I have not experienced the same problemHowever, that certainly doesn't mean that you are not having a problemThe InvisibleShields for the Plus and 6S Plus are the same productI can see looking at the website and seeing to separate radial buttons that the product might not be the same, however, since the iPhone Plus and 6S Plus came out the InvisibleShields have always been the same design for bothAs explained in a previous email there is such a minimal difference between the two shields which is why the InvisibleShields for these two phones are the same Apple iPhone 6S Plus Apple iPhone Plus Size x x inches x x inches Each of our designs is designed with the goal of maximizing a number of factors, which include (but are certainly not limited to) surface area of the device protected, ease of installation, aesthetic appeal, and integration with device functionalityWe have sold thousands of these InvisibleShields and this is not a common concern we hearIt can happen from time to time and this is the advice from our designers: When the shield is lifting on the edges and corners this can be caused by incorrect install or from not letting the shield cure long enough to the device. Next time they get an install they need to push their finger from the middle out going over the edge in all directions, and allow the InvisibleShield to cure to the device, at least hoursDuring this time, periodically push from the inside out to the shield edgesLooking at your history, I see the original registration on June 1st, and then two separate warranties on June 3rd and June 17thThe shields were for the Glass for the Apple iPhone Plus/6s Plus (Case Friendly) and Glass Luxe for the Apple iPhone Plus/6s Plus (Rose Gold)The Glass Luxe is a bit different in such that there is only adhesive under the Rose Gold area, which is all the way around the shield, and no adhesive under the clear partIn regards to your settlement request, you were told we would offer you in store credit of $on July 5th, and I apologize if you haven’t received this yetI am happy to provide this to you in an electronic gift card which you can use on ZAGG.com and I am happy to also send you another shield if you would like to try the installation againGift Card Number: *** Pin: *** Amount: $ZAGG is only able to refund purchases made on ZAGG.com or authorized ZAGG-branded Retail OutletThe two warranties were at no cost, so we are not able to provide a refund as no funds have been received by ZAGG. Just let me know which InvisibleShield you would like to try again and I will be happy to send it to youOver all, the InvisibleShields for the Apple iPhone Plus and 6S Plus has been a very successful product for our customers, however, I am sincerely sorry for all the frustration you have experienced and disappointmentI am looking forward to your replyWarm regards, Sidney C