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Hello [redacted],   Thank you for reaching out to ZAGG concerning your InvisibleShield screens. I am very sorry to hear your phone keeps dropping and the shields pop off. I, too, would be upset over this.   It appears you have contacted our Customer Service Center with your concerns and you...

have been assisted with a free upgrade to the Sapphire Defense Curve for the Samsung Galaxy S8+. Your order is currently in process right now and it is estimated to ship out by June 21st. Once your order ships you will receive an email confirmation.   In regards to the refund request you have asked for, ZAGG is only able to refund any purchases directly from ZAGG.com and since you purchased your product from the AT&T store, we are not able to process your request. Kiosks and 3rd party resellers are not owned and operated by ZAGG, so they do have their own pricing and policies.   I am happy to assist you further if you should have any other concerns about this situation.   Warm regards,   Sidney C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me--the replacement I seek would be from stock reserved for the new iPhone X.  I already (at my own expense) covered my iphone 7 with a competitor product. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still would have preferred my money back as I had to buy another screen protector in the mean time, but this is fine at this point.     The original item they promised me that would ship on the 8th arrived today on the 16th, had I not filed this complaint they would not have even bothered to care.    This was the first rep from the company who actually wanted to help a customer.      Thanks Revdex.com.    
Sincerely,
[redacted]

Hi [redacted], Thank you for reaching out to ZAGG about your home button concerns on your Galaxy S7. I certainly understand when any damage done to our devices how truly upsetting it can be. I assure you through extensive testing ZAGG does with our products, and has not been able to duplicate this...

situation, and the HD Dry for the Samsung Galaxy S7 shield has been a long time selling product without any concerns.  Through our research, we found there is a problem with the paint and the home button with this specific make and model of device. I understand your desired settlement is a reimbursement of $171.22, however, ZAGG is only able to refund purchases made on ZAGG.com. Along with our disclosure of liability which is to ZAGG products only. Thank you for reaching out to ZAGG, and again, I am sincerely sorry for this experience. Warm regards, Sidney

Hello [redacted],Thank you for reaching out to ZAGG. I am very sorry to hear you keep receiving the incorrect InvisibleShield. I would be upset by this as well. I have reached out to our product team and we do offer the InvisibleShield for the HTC One M9 in both the case friendly and screen. Looking at...

your ZAGG history, it appears the case friendly and screen InvisibleShield have been registered. However, we have also checked with our fulfillment center to make sure we have the correct product in the correct bins to send out. It also appears we are correct there also.We want to make sure we get you the correct product, can you please send us photos of the case friendly shields you are receiving along with your phone, any box photos also would be extremely helpful. Just reply to this complaint with your attachments. We have several people waiting to look at them so we can correct this for you.Warm regards,Sidney

Complaint: [redacted]
I am rejecting this response because:that resolves the issue of the defective case but what about the damage to the iPad. I bought the case to protect the iPad not damage it. It was specified for that model and broke the screen. Someone needs to reimburse me for the damaged product that their product damaged
Sincerely,
Wendy D[redacted]

Hi [redacted], Thank you for reaching out to ZAGG about your warranty cost concerns. I am happy to explain how the warranty process work, and we certainly have no intention of charging more than regular shipping charges. The Limited Lifetime Warranty is as described, you can replace your InvisibleShield...

as often and as many times as you need for free, for the InvisibleShield. However, there is a shipping and handling fee that is covered by our customers. We do post this on the packaging and I am sorry if this wasn’t clear. We could just give you an InvisibleShield in a regular envelope but it would arrive defective. The product we ship under the Limited Lifetime Warranty does come in a box, with all the installation tools needed to do an install and to make sure everything arrives to you safely, typically, in a padded envelope, or box depending on the product. Also, to get the brand-new product to you, there is someone who receives and processes the order. There are also other elements that could attribute to the shipping and handling costs, but that is the price of business. It is never ZAGGs intention to mislead or fraud our customers, and I am very sorry you were not aware of how the Limited Lifetime Warranty works. I would like to provide you with a free InvisibleShield, so I am providing you with a unique shipping code which will waive this fee: [redacted] created for 0.00. Please register your product and during the warranty ordering process you will be asked to enter your code. The process is case sensitive so enter the code exactly as is. I hope I have been able to explain the process and re-leave your concerns. Warm regards, Sidney

Hello [redacted],Thank you for reaching out the ZAGG concerning your account. As per ZAGGs replies to your continued contacts about your ZAGG account, your account has been closed due to suspected fraudulent activity per information we are receiving. Also, it has been determined that the ZAGG Warranty...

process has been breached in that shipping and handling fees have not been paid for the majority of the warranties requested, since 2014. As per our ZAGG FAQ Support: ZAGG RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF ZAGG’S WARRANTY POLICY CONTAINED HEREIN. I sincerely apologize that you are not satisfied with our replies concerning your account, however, the account will remain closed. All the best,Sidney C

Hello [redacted],Thank you for contacting ZAGG. I am very sorry to hear that your Apple iPhone 6/6S was dropped, and the screen shattered when it hit the ground and then the experience you had when you contacted ZAGG. I understand how frustrating and upsetting this must be for you. I assure  you the...

experience  you had with our customer service agent will be addressed. We want every customer to have the best experience with us and never feel we are condescending or rude. This is certainly never acceptable. In looking at your ZAGG account, I see you reached back out to ZAGG and Live Chatted with one of our supervisors, Austin, and it looks like you have resolved your concerns. I see we issued you a $100.00 gift card, refunded the shipping and handling fee of $5.99 on order [redacted] and sent you a Sapphire InvisibleShield in order [redacted].I certainly wish there were a product that would provide 100% non breakable coverage for every device, however, for any company that is just not simply not possible at this time. As far as our liability, and per Austin, it is for the invisibleSHIELD only. This is publicly stated online in our FAQ section of our website.  I know from personal experience that it is always disheartening when any type of damage (physical or otherwise) happens. I am very sorry for any frustration you may have experienced. If you do have any questions regarding this situation, please let me know, and I will be happy to help you further in any way I can.Warm regards,Sidney C

Hello [redacted], Thank you for reaching out to ZAGG concerning the Universal InvisibleShield packet you purchased from Best Buy. I am sincerely sorry if the box the shields were in stated there was a Lifetime Limited Warranty and you tried to register them just to find out this information was incorrect....

I would be upset by this as well, and I, too, would feel mislead. I assure you it is never ZAGGs intention to mislead our customers in any way, and I would like to look into this situation further, so I can get this resolved. ZAGG has never offered a Limited Lifetime Warranty on The Universal InvisibleShield packets as this is a product that is cut by you the customer to fit your unique device. The Limited Lifetime Warranty which is offered by ZAGG, is only on device specific products as stated in the Limited Lifetime Warranty Policies document. From the communications between ZAGG and yourself, we have asked if you can send us pictures of the packaging you have stating the warranty, and to date, we have not received this information. I assure you we want to get this taken care of and correct any packaging error. We would like to get this resolved as soon as possible so no further customers have this experience. I sure hope you can understand the necessity of how important our request is in asking for your participation in this situation. In regards to your request of issuing you a refund of $20.99, we are only able to refund purchases made on ZAGG.com. However, I am happy to provide you with an electronic gift card of $50.00 that you can use on ZAGG.com toward any item we offer for the terrible inconvenience you have been through. If our offer is acceptable please let me know and I can issue the gift card right away, and again, we look forward to any photos you can provide us with on the packaging you have. Again, we are very sorry for the experience you have had with the purchase from Best Buy, and I am looking forward to your reply. Warm regards, Sidney C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they issue the refund as agreed.  
I am attaching the original receipt per your request.
Sincerely,
[redacted]

All of our current iPhone 6 products are compatible with the iPhone 7 products.  We have called this out on the box (see attached photos.)