Chanel, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
FedEx shows signature of person I do not know a person I never authorized to accept my packackage and do to the tracking not having my signature showing it was safely delivered into my hands legally if I mailed it insured to Chanel they should of mailed it back insured to me so since the post office is admitting loosing it and admitting and not showing a signature I legally signed and received it with insurance Chanel would of been able to file a claim and given me value of my bag how can a reputable expensive wealthy company mail back a bag to a customer that was in for repair uninsured the person who mailed it should be fired and I'm not going to be responsible and be out 3,dollars I have proof I mailed it insured to them if needed but if I don't receive a credit to purchase another bag they will have legal action against them I'm not stopping no matter how it got lost and not to me is another story insured by Chanel is the problem not mine
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received a call from Chanel from *** ***She apologized and said there will be no charge for
fixing the pin, and she is giving me a complimentary bottle of perfumeTherefore, I'm satisfied with their response
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Chanel, Inc. regarding complaint ID ***.Sincerely,*** *** *** ***

[redacted]   Dear [redacted],   The handbag you submitted to our Boutique for repair was reviewed by our Repair Specialists and...

deemed irreparable. Upon your request we shipped the handbag back to you with signature required at the address you provided and confirmed.   The package was delivered and signed for by the recipient you elected to ship to. As a courtesy we also contacted [redacted] who confirmed they did in fact have [redacted], an authorized Post Office individual, sign for your package at the address you provided.   We understand the frustration of losing something of value; however we cannot further assist you in this matter as it is outside of Chanel’s responsibility.  We again urge you to open a claim with the Post Office who took possession of the package, or to file a police report stating the above facts.   Best regards, [redacted]

Dear Revdex.com,
We are so sorry to learn of [redacted]'s experience.
Regretfully during the busy holiday times it seems there might have been some miscommunication, but please rest assured that [redacted] is a valued client of our Boutique and we are sorry for any inconvenience.
Kindly note that we...

are sending [redacted] a small token of our appreciation, and our Boutique will also contact her directly to invite her for a visit and offer her a better experience. Should she need any further assistance our Customer Care team at 800.550.0005 would be happy to assist her.
Best regards,
The Chanel team

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive my refund but I did not speak to, or have any contact with any person from Chanel to confirm anything on November *, 2016.  That is simply untrue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
From: [redacted]
[redacted]
[redacted]       Dear Revdex.com       In regards to Inquiry #[redacted], I am happy to report that on Thursday, May [redacted] I received a replacement wallet from Chanel   the subject complaint has been resolved 100% to my satisfaction       [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per our conversation please see [redacted] tracking# [redacted] I attached print screen confirming delivery. Kindly let me know if you need anything else. Thank you!?

Dear Revdex.com,
We are sorry to learn about [redacted]'s experience.
Please know that we have reviewed the interactions and shared her feedback with the appropriate contacts. As we strive to offer our clients an outstanding experience we will be sending [redacted] a small token of our appreciation.
As...

far as the fragrance cap, unfortunately we do not offer spare parts replacements and we do encourage [redacted] to visit her point of purchase for any additional assistance.
Please let us know if there are any further questions, thank you.
Best regards,
Chanel Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,We are sorry to hear about [redacted] experience. Please note that we are researching this case with both our Boutique and our Quality team and we will be forwarding further information shortly.Please also note that [redacted] has been waved any repair or shipping fee and she has been returned...

both shoes, dust covers, box and original receipt.We will send an update as soon as possible.Thank you

Dear Revdex.com,
We are very sorry for any delay in processing and are happy to note that [redacted] confirmed that her refund was received on November *.
Kindly let us know if you need anything else.
Best regards,
Chanel Customer Care

Dear Revdex.com,
We are sorry to learn of [redacted] experience and we have throughly researched her case with the appropriate departments.
Please know that there was a technical difficulty which resulted in a delay in her refund, however our credit team confirmed that the refund has processed and...

should have posted by Monday February [redacted] at the latest. We have attempted several phone calls and emails to confirm [redacted] can see the credit on her end, but we have been unsuccessfull in reaching her.
As a token of our appreciation for her patience, we have also sent [redacted] a complimentary fragrance which was delivered to her address via [redacted] on Tuesday February [redacted].
Once again we are sorry for the inconvenience and thank you for the feedback.
Chanel Customer Care

Review: I recently purchase the Pinceau Poudre brush and to my surprise the brush fell a part and the hairs are shedding. I contacted customer service and they informed me that because its been over 90 days then I have no recourse in this matter. I asked if I could get a replacement brush and I was told flat out no. Am I to now assume that all Chanel's products are only good for 90 days and then after that the Company is not responsible or accountable for the defective product.Desired Settlement: I'd like the brush replaced.

Business

Response:

Dear Revdex.com,

On behalf of Chanel I am are sorry to hear about [redacted] experience and I would like to offer my assistance in providing her with a resolution.

Kindly advise [redacted] that she can use the attached return form to submit her brush to Chanel, and we will be happy to process a corporate check and offer a full refund. As a reminder, kindly ensure the return is sent to us via a trackable shipping method and I will be happy to expedite processing upon receipt.

Please let me know if you have any questions and thank you for bringing this matter to my attention.

Review: On December [redacted] I placed a order with Chanel. It turned out one of the items a pair of sunglasses were on back order. I called the next day when I didn't received the package since I did overnight and paid extra. Well the rep that I spoke to that day cancelled my order and tried to sell me a diff pair and I said OK but since the charge was on my card from the previous purchase my card got declined for the second. I was buying it as a Christmas present. Since there was nothing I could do the rep cancelled my order and left the make up that I also bought which I got the next day.

Well.......

Yesterday January [redacted] I get a notification on my Email stating that an item had been shipped to me.. I found it weird but when I open the e-mail I saw that it was the pair of sunglasses from a Month ago. I checked my bank statement and saw that Chanel had taken the money out without my authorization. Right there and then I called Chanel at ###-###-#### and spoke to George L[redacted] for almost two hours trying to get them to stop the shipment. He was no help and said that there was nothing he could do. I got his managers name Kandis W[redacted] and called her and no answer. Then today January [redacted] I get a e-mail from her telling me that she was re-routing the shipment back to her and that ones she would get the shipment she would refund my money. I explained to her like I did to George L[redacted] that I had bills coming out the next day and that I was going to get charged over draft fees. Kandis basically told me she did not care and that there was nothing they could do for me even thought it was not my fault. I tried to get her managers name and she said she was the boss and the last person I would talk to. Well I told her I was going to put a complaint for bad customer service and she did not care and hung up on me. I been trying to get a hold of someone at Corporate but had no luck as they say they cant transfer the phone to anyone if you don't know who your looking for. I told the secretary the issue and he said if you dont know who your looking for I cant transfer you I told him that I was going to put complaint and he said go ahead.Desired Settlement: I want Chanel to refund me my money and the fees they have cost me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I brought the bag yesterday from Chanel store.they sale me the bag is $4900 plus Tax . but when I go home to check the bag n take off the prices tag . I find out the prices tag is $ 4400, then I call them today and ask them why . but they told me the prices when up n nothing they could do.So I need to make the complaint of this case .Desired Settlement: I look for pay the prices on TAG . is not looking for the sale people tell me any prices not match the TAG.

Business

Response:

Dear [redacted],

We greatly appreciate you bringing this matter to our attention and we're working with our corporate team to further research this issue.

We will contact you with an update as soon as the review has been completed.

Thank you in advance for your patience.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is [redacted] was complain the business chanel store over change me , but the case is still not resolved . And after I submit the paper on 6/**/14 still waiting for the respond and don't know what to u , until I call [redacted] today then email to him one more times . I hope he will help me out thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon completion of our research a refund for the price difference of $500 was processd for [redacted] by the NY Boutique on 7/* and a refund check is being mailed to the confirmed address.

Thank you

Review: I purchased a pair of Chanel sandals from Chanel PARIS boutique in July 2015. By the time I brought my goods home to the USA, I realized that the sandals had a latent defect in the heel and the heel was broken. I had not noticed the defect because I had not tried on both the right and left pair. The shoes are brand new and unworn. Frankly, it was not possible to wear them because of the inverted broken heel. I took them to my closest boutique (3 hours away), the Chanel Orlando boutique, for exchange and/or repair. I was offered subpar customer service from an argumentative store manager named David E[redacted]. After 90 minutes he reluctantly agreed to repair the shoes within 3 weeks. 5 weeks later, I receive a call from the Chanel boutique that the shoes are ready but it would cost $100 for the repair and $25 for shipping. I told them it was unacceptable because the shoes were defective and brand new. After 15 minutes on hold, they finally agreed to ship the shoes for free. I finally received the package in a non-descript brown box and half my belongings were missing. The box only had 1 shoe in it with tissue paper. The left shoe was missing, along with the original box, dust bags, and original receipt. I called the Chanel boutique and spoke to David E[redacted] to tell him that they had not sent me my things back. All I got from him was an attitude and he blamed shipping. He didn't recall the repair or anything related to the latent defective shoe. I told him I just wanted my things and this had dragged on for weeks longer than it needed to. He has been and continues to be non-responsive. This is incredible-- I've spent $20,000 in Chanel in the last 90 days and this is how a customer gets treated. Unacceptable and I won't tolerate being ripped off.Desired Settlement: I would like to be refunded my purchase of the shoes. I would like them to return my original receipt that had 4 items on the receipt.

Business

Response:

Dear Revdex.com,We are sorry to hear about [redacted] experience. Please note that we are researching this case with both our Boutique and our Quality team and we will be forwarding further information shortly.Please also note that [redacted] has been waved any repair or shipping fee and she has been returned both shoes, dust covers, box and original receipt.We will send an update as soon as possible.Thank you

Review: I am writing to complain about customer service, product quality and Refund/Exchange issue from Chanel company.my friend purchased a pair of Chanel earrings for me from Paris. I tried one of the earring on my right ear, I believe I put it on less than 5 second. The next day, my ear piecing was infected. The infection lasted more than 2 weeks. I went to see doctor 4 times. My hands got rashes because I was allergic to the [redacted]. My hands was [redacted]. But my ear didn't get any better. I had to leave work during my working hours to see doctor because it was so painful. my [redacted] was so swollen that the size was tripled my normal [redacted] size. My doctor ended up had to operate a minor surgery in the office to drain all the [redacted] in my [redacted].The whole experience for me was terrible. I suffered about 3 weeks to get better, and now there is a huge scar left on the back of my ear. After everything that I been through,I decided to return the earring because I suffered 3 weeks for something that I had to pay for. I emailed Chanel customer care and hoping that they could assist me with my concern. George was the one assisted me, I waited for about a month, George finally had an answer for me. I am NOT happy with the solution. They could only offer me a store credit of $225.30 USD. I paid $274.42 after the sales tax added. First, I asked for a refund to my friend's credit card not store credit. Second, I paid $274.49 and I would like to have a full refund. I suffered from all the pain, I paid for all my medical cost. At the end, I just want to give them back the earrings and have my money back. They told me that was the only option that I had. I offered an option for them to contact the France store to assist me, George informed me that he would talk to his corporate office and get back to me. But I haven't hear back from him more than 2 weeks. I emailed them twice and no one reply my emails. I called again, they were rube to me and I was told that was that was the only option I had.Desired Settlement: I am very upset about their service, how their were treated me. I am the victim and I suffered for more than 3 weeks. I only asked them to take the earrings back and give me back my money. But the way they talk to me, I felt like I did something wrong. It was my mistake to ask for a refund. I feel disrespectful, I feel stress when I see the earrings and when I think about how they handle my case. I coI will go to the Chanel boutique to file a complain. I am seeking help from lawyer as well.

Business

Response:

Dear Revdex.com,Please note that Chanel as a special accommodation has offered [redacted] a full refund of $270 which includes the taxes paid in France. We have instructed [redacted] to visit the Chanel [redacted] Boutique to process the return.A voicemail was left for [redacted] on Sep. * and an email was sent on Sep. * to follow up but we have not received a response.The Chanel Btq in [redacted] will process the refund once [redacted] visits the store to return the earrings.Please let me know if you have any questions, thank you.

Review: I returned a product to CHANEl on **/22. It was a 576 dollar refund I was waiting on. I filled out all the required forms and kept my [redacted] tracking number with me at all times. Once the return was processed I was told it would take up to 14 business days to receive a refund. After 14 business days with no refund, I called and asked about my return. I was told it would be processed to me in 3-5 business days. After those five business days, I still did not receive a refund. I emailed the customer service agent I had been in touch with, again asking for clarification on when I would receive my refund, I got no reply. A few days later I called again and was told again that it would be three to five business days. After another few days I asked to speak to a supervisor. They were all busy at the moment and 20 minutes later I was given George. He said he would investigate the claim and call me back the next day. Once George called back and left a voicemail saying again that the credit had been released and I would see it in 3-5 business days. I never received the credit. I called again and asked for a supervisor to call me. Amy, called back the next day. she told me that there was nothing they could do, that they released the credit and it was [redacted] my banks fault. I called [redacted] and they informed me that they were not and would not hold a credit on my account. I called CHANEL back to inform Amy, the supervisor of the situation. She told me she would send an email to me with a reference number to confirm that my credit was released. I never got that email. When I asked her to confirm the credit card she was refunding, she refused saying it was impossible to credit another card.. I do have recorded phone conversations as well as documentation of my emails. I would be happy to provide them when it is necessary. My last phone call ended again with the supervisors being to busy to speak to me. Hence, why I am now filing this complaint. 576 dollars is no small sum, I returned the product in the way they asked an in a timely manner, It is my right to have my money given back to me.Desired Settlement: All I want is my refund back, the money that I earned and is rightfully mine. I will not order from CHANEL again or use any of their services. All I want is my money back.

Business

Response:

Dear Revdex.com,

We are sorry to learn of [redacted] experience and we have throughly researched her case with the appropriate departments.

Please know that there was a technical difficulty which resulted in a delay in her refund, however our credit team confirmed that the refund has processed and should have posted by Monday February [redacted] at the latest. We have attempted several phone calls and emails to confirm [redacted] can see the credit on her end, but we have been unsuccessfull in reaching her.

As a token of our appreciation for her patience, we have also sent [redacted] a complimentary fragrance which was delivered to her address via [redacted] on Tuesday February [redacted].

Once again we are sorry for the inconvenience and thank you for the feedback.

Chanel Customer Care