Chanel, Inc.

Review: I bought a pair of Chanel sunglasses a little over a year ago. The glasses have 2 years warranty. Since the start the glasses legs were very lose and there was no way to tighten the screws that help adjust the glasses. In fact, the metal part in both legs and the screws are different, which I consider defective because the screws basically do not fit and are forced into a space that is too small for them. Because of that the glasses metal part had a hairline fracture that kept getting bigger until the glasses gave up. I called the company and was instructed to take them back to the local boutique, which I did. Little did I know the horrible customer service that the local boutique in Houston offers. The first thing I was told when I walked into the store is that because I did not buy the glasses from the boutique, but from a third party (authorized dealer) it was not their responsibility. To me that was a unacceptable answer. I explained to the salesperson that I did not have the receipt with me for reasons that were out of my control, but I had already called the credit card company and they had confirmed the date of the transaction and that those glasses were not 24 month yet, which is the term cover in the warranty. After a lot of arguing they decided to send the glasses in. 4-5 weeks after I get a call that my glasses were over 2 years old and therefore not cover under warranty to go pick up my broken glasses. I called customer service and explained that the glasses might have been over 2 years old since they were crafted but that I had only owned them for a little over a year and that I bought them from an authorized dealer. Their answer was they did not cared what the receipt said, that Luxotica said they were 2 years old and therefore there was no warranty. At this point I am extremely upset because as far as I know the warranty starts when you buy the item, not when it is created. I was basically forced to take the glasses away. I was also denied a copy of the paper that Luxotica has send them saying that the glasses were out of warranty. The manager of the boutique, Josephine(which actually never returned my calls like she said she would, neither introduced herself before he started insulting my normal tone of voice) simply does not know what's she's doing and all the excuses do not make sense. They have used ANY EXCUSE posible to not honor warranty. That the receipt is a re-print, that I did not buy it at the boutique and therefore it was not Chanel's responsibility, that the glasses were made over 2 years ago and they simply do not make the same any more so it is not their responsibility to replace them when they go out of that season. I was appalled of all the excuses that I receive from the customer service. I have taken the glasses to 2 different Optical services here and they both agree that glasses don't break like that unless the metal was already defective from the start. But neither one of those count because only the opinion of the manager(who is not an expert in optic wear) counts. I had ask over 10-15 times for an address where to send the glasses to get checked and/or customer service and been denied repeatedly. I had asked for managers or supervisors and have been denied over 5 times already. All I have gotten from this company are denials and excuses. I hope this bad experience helps other people to be more aware when they buy such mediocre quality products, since we are just paying for a name, not quality.

All I want is for my glasses to be replaced for a pair that is not defective. I am not asking for much since the glasses were defective from the start. I do not want to hear that I did not buy them from the boutique one more time. That is simply disrespectful. In fact, they are actually questioning the validity of a store that sells their items.Desired Settlement: I want my glasses to be replaced with a pair that is not defective, what I deserve since the glasses were defective from the start. If replacement is not available I believe some form of refund is fair. Those were a poor craftsmanship and they need to know that.

Business

Response:

Dear Revdex.com,

We have researched this claim throughly and we are very sorry if there was any confusion in the communiction to [redacted].

Our eyewear repair center has regretfully confirmed that the hinge barrel is broken beyond repair, causing the eyewear to be irreparable. As the damage to the eyewear is caused by wear and tear and not due to a manufacturing defect, it is not covered under the warranty.

Please do not hesitate to contact me if you have any further questions. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I explained to the personnel at the store that hinge was defective from the start and that was confirmed by 2 local stores/optics. I should have taken them in sooner. Yes, the glasses are irreparable and anybody can see that, it does not take a genius or a degree to know that. However that hinge and the other are made of to completely different materials, the screws that are supposed to be screws were 1 screw and one nail (the one that broke was a nail) and I explained that to the boutique. However they only listen to what is convenient to them. These glasses broke because of poor craftsmanship, not misuse or normal wear and tear. I have had many pairs of glasses through the year and they had never had defective hinges. I was always able to adjust them and they do not wobble all the time. They are clearly defective and the company will not honor any type of warranty. I will send them the glasses so that they can forward them to their quality department in order for them to better their poor quality. I lost my money and learned my lesson about the poor quality and customer service with this company. The warranty clearly states 2 YEARS for deffects and I'm sorry but different materials, innapropiate materials ARE IN FACT A DEFECT. Bottom line, their associate company is the ONLY one that determines if they will honor or not honor warranties. I can assure you with confirmation that the glasses are in fact DEFFECTIVE and that is the reason why they broke. I will take my loss but I will not discard them. I will send the glasses to customer service and they can do as they please with their POOR QUALITY products.

Sincerelym

Review: I bought Chanel double perfection powder in February 2014 in [redacted]. After few months, the box was broken and it could not be used any more. However its shelf life should be 3 yrs.

I contacted Chanel customer service. They requested me to pay postage first to ship the product back to New York site for evaluation.

Since it is purely Chanel's product problem, Chanel should pay the postage or send me a prepaid label so I can send the product back or refund me $56.70 directly.Desired Settlement: Chanel to send me refund $56.70.

Business

Response:

Dear [redacted],

Thank you for contacting us and our apologies for any inconvenience.

Our Customer Care Team has made a special one time accommodation and you will receive a return form and a prepaid shipping label via email within 24 hours.

Kindly return the product so it can be evaluated by our quality team and processed for a refund.

Thank you for your interest in Chanel.

Chanel Customer Care

Review: I placed an order last week for lipstick as a gift. I clicked the box for a complimentary gift box to go with my order. After I received the confirmation email, I noticed the box wasn't included. I emailed customer service and received a response from a [redacted] stating I clicked the box. I tried replying back to the email but their email system bounced. I contacted their official Facebook page via private message and they ignored my replies. I sent another message via their website last night and I got a canned message stating I didn't click the box. I did click the got [redacted] box. For a high end company their customer service leaves a lot to be desired. They don't seem to care that I'm not happy and all they care about is their money. I took a screenshot of my transaction since they claimed I didn't select this option.Desired Settlement: I want my [redacted] gift box. It's free so I don't know why you won't give it to me.

Review: I had purchased a "Travel Makeup Palette" at the airport during my travels. The makeup case, however, came undone (bottom separates from the top) and can not be put back together. I spoke with your representative, [redacted], over the phone about this on 9/**/13 and he mentioned that I have to pay for the shipment back on the product myself and then the company will provide me with a refund.Desired Settlement: As the defect is not my fault, please mail me a prepaid shipping label for the product. I don't think that it is fair that I have to pay for the shipping back of a defected product. Also, please provide me with the promised refund upon the receipt of the product.

Business

Response:

To Whom It May Concern:

Review: A Chanel Maxi caviar handbag was purchased back in July of 2013. The bag is less than a year old. I have only used it approximately 10xs and the hardware of the bag completely came off on July ** 2014. I called several Chanel locations near me (as I do not have one in the state of AL) but these are apparently department store Chanel's and these have different policies regarding repairs. So I of course contact the store of purchase which was the NY store. I was told to "bring it to a local shoe store to repair". I expressed my concern having anyone other than Chanel repair the bag. I was told, “Well it would be cheaper to do that vs mailing into the store and paying for the repair”. I said surely this is a defect on a bag that retails now for $6000+. I don’t think I would be responsible for the repair charges. Of course I was told I would be responsible. So I called the corp office in NY. I let them know that I was uncomfortable even repairing the bag at all in fear this same thing would happen. I would like a replacement. I also expressed that I was uncomfortable blindly shipping a bag without some sort of confirmation that it would be repaired at no charge since several folks have said I’m responsible. Well the operations [redacted] apologized and stated he would have the guy who was on the line at first reach out to a boutique for the repair. He put me in touch with the ** location where I could ship the bag for repair. The [redacted] there, [redacted], of the ** location calls me and basically states that I would be responsible for the repair. Reminder: I am still uncomfortable with repairing but I was trying to be responsible and she is saying that not only do I have to pay to ship it to them BUT I also will be responsible for a charge of $85 for the repair. At this point I am sick of the run around. I want another bag! I do not want to wait 6-8 weeks and certainly don’t want to pay for a repair of a $6000 bag that I feel should last more than a year. That is not normal wear! High-end items are not supposed to break especially if you don’t use them often and if they do I expect the company to stick behind their crappy made products and repair at no charge! I purchased a Chanel not a Coach bag and my first experience has been horrible. The SA’s go out of their way to help you spend the money in the beginning but everyone runs from a “problems”. I expected more from Chanel. I pay the money not just for a name I pay for “quality service” as well. LV has always repaired/ replace when the quality appears poorly manufactured, which is what my experience has been with this handbag. I was giving incorrect information by SA; which taking to a shoe repair shop devalues the bag and the operations [redacted] stated I should never have been told that. I was passed around person to person only to still be told that I will have to pay for the repairs. Someone needs to take responsibility for this defective handbag.Desired Settlement: I would like a replacement bag. I do not feel comfortable replacing the hardward at all in fear this would happen again.

Business

Response:

Dear [redacted],

Thank you for brining this matter to our attention and our apologies for any inconvenience.

Please rest assured that we will further research the issue with the appropriate contacts and we will reach out to you directly with an update as soon as possible.

Thank you for your patience and your interest in Chanel.

Best regards,

Chanel Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No one from Chanel has reached out to me to resolve my issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please note that [redacted]'s handbag has been received by the Chanel Boutique in Houston where it's been repaired and cleaned at no charge. The boutique is returning the handbag to [redacted] shortly and including a small token of our appreciation for her enjoyment. We apologize for any previous miscommunication.

Review: I purchased a Chanel Camelia pin about 1-1/2 years ago. It was new in the box. When I opened it 1 stone was dark. I turned it around the foil on the back of the rhinestone was intact. It was never used. I brought it to Chanel on [redacted] where I bought it & asked everyone what happened. No one knew. I asked if it was defective. I was told I would be charged a high price to replace 1 stone, but there was no guarantee it could be fixed. I was sent to ready to wear/spoke w/[redacted]. [redacted] asked for the pin to show it to someone she knew. She came back with a charge of $85 for one rhinestone replacement without my authorization. I told her I do not appreciate what she did. I never asked her to put the pin into repair since there was no guarantee of it being fixed. I wanted to know what the problem was. If indeed I purchased an $800 pin that was defective w/hundreds of stones, then Chanel should replace it. I am an excellent customer. She assured me she took it only because there were orders for REPAIR to call me to discuss what the problems was, and I would have to give prior authorization if it to be fixed. She told me I would be called in 2 wks. 3 wks pass, I speak w/[redacted]. [redacted] says Chanel is behind I will get a phone call soon. No one calls, I go see [redacted] at Chanel. She promises to take care of it personally and call back. Never heard. I called many times during the next month. No one called back, left messages. I went to see [redacted] Chanel repair Mgr 11//**/14. She promised to take care of situation personally & call me[redacted]. Never heard. I called [redacted], [redacted] is not there. I leave messages with [redacted]. she contacts repair promises they will call. I rec'd a call after 2-1/2 months saying they know nothing, but [redacted] has promised to call me tomorrow. No one calls. I call back [redacted], she emails Chanel repair to call me w/update to find out why this pin has blackened/ and tells me the will call before proceeding with repair. I hear nothing. I call Chanel's [redacted] number on [redacted] to lodge complaint 11/**/14. I am promised this will go to head of repair & I will receive call in 48 hours.The gentleman tells me to if I do not hear anything to call back, but he will try to reverse any charges. Never heard anything. I call back [redacted] number, I'm put on hold, no one comes back e. I call Chanel corp on 11/**/14, given the name of [redacted]. She will get back to me. She's in charge of [redacted] and Chanel repair. Never calls back. I leave two messages. Never heard a thingDesired Settlement: If this pin is defective, which it may be, I want to know it. I want to know why a new pin in a box is having stones turn black. if it's defective, I want a new pin. If not, I want this fixed for free, and if it happens again (since the pin has hundreds of stones) I want a replacement because it is defective. I never gave [redacted] the permission to put this into Repair. She asked permission to show it to someone. I told her I'm not putting it into repair unless I have a good explanation of what happened and I want assurances that this will not ocurr again. She, without my permission, took my pin and put it into repair only with the contingency that I would be called within a few weeks to discuss why this ocurred and if the pin was defective and if this could be repaired. And it better be a one time thing, or Chanel should replace it if it's defective. For 3 months, I tried to get a phone call from chanel. I stopped by about 3 or 4 times. I spoke to the repair mgr. I was told by [redacted] and [redacted] they would personally take care of it. I was called only once after 2-1/2 months to be told they have no answer, but I was promised I would be called with an explanation the next day. Last week, I received a call and it said I was being charged. Charged for what? I never gave permission to do anything. What's wrong with the pin I said? What was the problem? Is it defective? The man said , I don't know. There's a charge pick it up. thsi is outrageous! I want an explanation and I want to make sure I didn't get a defective pin for $800. And since the repaired it without permission, they can pay for it. But if it's defective, they can replace it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a call from Chanel from [redacted]. She apologized and said there will be no charge for fixing the pin, and she is giving me a complimentary bottle of perfume. Therefore, I'm satisfied with their response.

Sincerely,

Review: mailed my chanel bag worth 2800 dollars for repair chanel did not repair it I mailed it insured [redacted] to chanel chanel mailed it back to me uninsured the post office signed for it a [redacted] on feb ** and 1:30 and when I went to the post office to pick up my package pocketbook chanel bag the post office and head post master said it was lost not there why did chanel not insure a 2800 bag when I insured it to them . I want my bag replaced or store credit to replace it I feel it is chanel duty to make sure it was insured and in my possession properly when they returned it.Desired Settlement: an handbag

Consumer

Response:

At this time, I have not been contacted by Chanel, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

[redacted] Dear [redacted], The handbag you submitted to our Boutique for repair was reviewed by our Repair Specialists and deemed irreparable. Upon your request we shipped the handbag back to you with signature required at the address you provided and confirmed. The package was delivered and signed for by the recipient you elected to ship to. As a courtesy we also contacted [redacted] who confirmed they did in fact have [redacted], an authorized Post Office individual, sign for your package at the address you provided. We understand the frustration of losing something of value; however we cannot further assist you in this matter as it is outside of Chanel’s responsibility. We again urge you to open a claim with the Post Office who took possession of the package, or to file a police report stating the above facts. Best regards, [redacted]

Business

Response:

As per our conversation please see [redacted] tracking# [redacted] I attached print screen confirming delivery. Kindly let me know if you need anything else. Thank you!?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

FedEx shows signature of person I do not know a person I never authorized to accept my packackage and do to the tracking not having my signature showing it was safely delivered into my hands legally if I mailed it insured to Chanel they should of mailed it back insured to me so since the post office is admitting loosing it and admitting and not showing a signature I legally signed and received it with insurance Chanel would of been able to file a claim and given me value of my bag how can a reputable expensive wealthy company mail back a bag to a customer that was in for repair uninsured the person who mailed it should be fired and I'm not going to be responsible and be out 3,000 dollars I have proof I mailed it insured to them if needed but if I don't receive a credit to purchase another bag they will have legal action against them I'm not stopping no matter how it got lost and not to me is another story insured by Chanel is the problem not mine

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On November **, 2013, I received a gift from my daughter while visiting in Los Angeles. The gift was travel size Chanel Beauty Bag with products and a separate bottle of perfume, as I have used Chanel products for over 40 years. The purchase was made at Bloomingdale's in West Hollywood for $263.78. The gift had a defective lip gloss that had hard plastic strings attached that needed to be cut off and the perfume box, right after opening had a musty odor. The quality and odor indicated a problem. I have allergies that have never happened before with Chanel products. This gift box had a definite odor that caused me to have a reaction. I returned to Seattle on December [redacted], spoke to Customer Care in New York, was told to return the items to Corporate Customer Care since I was not able to return it to Bloomingdale's in West Hollywood and have it credited back to my daughter's card. From December [redacted] through Dec [redacted], it took 5 phone calls for Customer Care to e-mail me the proper forms. Each of 2 representatives, Blair and Dean told me they would make sure I received the e-mail download before they went home. Neither did. I was finally able to send it December 6th. I have Muscular Dystrophy, returned home with health issues but managed to get it sent USPS ASAP. It was well within their return date policy. It was verified received by Chanel Customer Care on December **, 2013 via USPS. Now, December [redacted], I called Customer Care to check on the progress of the return and was told that a decision has not been made on IF they would allow it's return! I asked to speak to a [redacted]. [redacted] name is [redacted]. A last name was refused to be given. [redacted] would not respond to my phone calls. I called several times. No response. As it stands right now, it appears that they are not refunding the money nor replacing the products. They said their policy does not allow for replacement, only refunds. It appears that since they have put off whatever decision making process they choose to do, I will receive nothing, not a refund nor product replacement. I'm a Consumer who is thought very little of, neglected, rejected and they have no intentions of making this right. I live in the Seattle area and I I am handicapped which makes it difficult to file a Small Claim in New York. I hope the Revdex.com can do something to correct this.Desired Settlement: Have Chanel complete the Refund as their Customer Service Representative said would happen when I spoke to 2 Representatives on Dec [redacted], 2013.

Business

Response:

To Whom It May Concern,

On behalf of Chanel, please know that we have resolved this client's matter and have issued her a corporate refund check in the amount of $242.00. The client has been in communication with Customer Care [redacted] who have eased the situation. We continue to value [redacted]'s business and appreciate her as a client. Please consider this matter closed.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Chanel has answered Revdex.com that they have resolved the situation by sending me a check. So far, that has not been the case. Today, January ** being the last day to respond to the Revdex.com, I wish to keep the case opened. Every employee of Chanel has so far told me how it would be resolved and no one has actually done it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

[redacted] responded to the Revdex.com of NY saying Chanel has resolved the complaint by sending me a check. Therefore, the complaint is resolved & closed. Not true. I was told that [redacted] (whose last name is withheld) has issued a company check. A check never arrived. So far, every Chanel employee that told me they were handling the situation, has not followed through including [redacted]. I called the Chanel headquarters today to leave a message for [redacted]. I spoke to a real person who referred me to a voice message system that required spelling her name to receive the extension. That did not work. After pushing "O", another voice mail came on saying the Operator was not available. I called again and again. There is no e-mail address nor Fax number. At this point, five Chanel employees have disregarded my complaint and have not followed through after the complaint was submitted by the Revdex.com. Apparently, [redacted] who sends "Warm Regards" to the Revdex.com of NY, seems to think that she can close the complaint. The complaint cannot be closed until I receive the check from Chanel. IF [redacted] has sent a check, she must have chosen Pony Express over Priority Mail. Does she have a Mail Tracking Number? Saying, "The check is in the mail"! does not make it so! The complaint cannot be resolved until I receive the Chanel reimbursement check. Speaking to anyone in the Chanel Headquarters is an impossibility! I want the complaint to remain opened until I receive the check. At the very least, Chanel should provide a Mailing Tracking Number for each of us to see what happened to the check.

Sincerely,

Business

Response:

To Whom It May Concern,

a Chanel representative contacted [redacted] on 1/** to apologize for the inconvenience and the delay in attending to her need and offered to send her a complimentary fragrance as a token of our appreciation.

[redacted] was pleased with the call and the appeasament offered, the fragrance was delivered to her on 1/** with Fedex TRK# [redacted].

Please consider this matter closed.

Thank you and best regards,

Review: As a customer of Chanel, who has spent about $14K in the last yr I was treated with the utmost disrespect at their [redacted] street store. I was there 2 buy shoes presale on Friday. I gave the SA my name & phone #, & she was to order shoes 4 me on Mon. Monday came she never called. I made 4/5 calls to her, she never returned the calls. I went uptown to [redacted], she was nowhere to be found. Her Mgr ordered the shoes for me, but it was the wrong size. She had the sizes I wanted, but due to the fact I take different sizes in differnt shoes, we were unsure of what size I took. Therefore, I didnt' get my shoes on sale. I had to go back uptown and make another trip for nothing. THen I went downstairs to buy a necklace adn earrings. I had emailed the person who sells the jewelry for 2 wks, I had left message with another SA to give to him. I never heard from him. After going downstairs to buy earrings for my mother for Christmas, no one would look for the earrings. They said they knew nothing. The SA texted the jewery SA to call me, but he never did. I wanted 3 items no one look the items. I asked 4 a mgr, I was told told none were in the store. I called the next day, no one picked up the phone for the jewelry. I asked 2 speak to the director of the store, suddenly the SA came on. He knows me well and I'm a good customer. I asked him to hold the earrings for me, but he refused. He wanted me to come uptown again. I was furious. I asked the SA to give me the # of the earrings I wanted 4 my mother for christmas. He gave them to me and I gave it to my SA at Madison avenue. WHen I went to get them, they were the wrong earrings. Again, for the second time, I was made a fool of and the SA held the wrong earrings for me. I asked the operator to speak to a mgr or the director [redacted], she wouldn't put me through to anyone. I called 1-800 and Tatiana called me. She apologized for the problem and said she would get back to me about the shoes. Of course, I never heard from her. I have never seen such disgusting service in my l ife. I'm furious. I called Chanel corp and asked who was in charge of the store, the operator said "I don't know. Call the store." All you are given is a run around.Desired Settlement: I want to know why I have been treated with such disrepect? Why no one would help me? Why I was never callled back. I want this complaint to go to the president of the company. Perhaps now they will know w hy the store is empty. I would like to be compensated in some way for this horrendous treatment. To go uptown, not once but now three times for no reason is a disgrace and so is your company. IN the meantime, I never got my gift for my mother and I was given the wrong Item # on purpose and went uptown several times for nothing. THis needs reportring.

Business

Response:

Dear Revdex.com,

We are so sorry to learn of [redacted]'s experience.

Regretfully during the busy holiday times it seems there might have been some miscommunication, but please rest assured that [redacted] is a valued client of our Boutique and we are sorry for any inconvenience.

Kindly note that we are sending [redacted] a small token of our appreciation, and our Boutique will also contact her directly to invite her for a visit and offer her a better experience. Should she need any further assistance our Customer Care team at 800.550.0005 would be happy to assist her.

Best regards,

The Chanel team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not had a call, a letter, a gift or any communication about this from Chanel. I have heard from no one. Frances Trubia

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for the first/only time via Chanel's website - Chanel.com on February **, 2014. There is now an account where my credit card information is retained. I want/tried to remove my credit card information but the site will not allow me. I sent an email on February **, 2014, but received no response. I spoke with a Chanel.com representative today (###-###-####), February **, 2014, and was told that in order to remove the credit card info I would need to delete the account, and he would get back to me since he did not know how to go about this.

After my conversation with the rep, I sent the following email via Chanel.com's email prompt: "Please close my Chanel.com account. I do not want my credit card information retained on Chanel.Com."

This was the response that I received:

"Dear [redacted],

Thank you for taking the time to contact Chanel Customer Care, regarding your Chanel.com account.

Should you wish to revise your personal Chanel.com login email address, please know that at this time we are unable to change the email address associated with your Chanel.com account. Kindly sign up with the new email address that you would like to use by creating a new account. Unfortunately, your account information will not be transferred to your new account, any past purchase history will be linked to the original account.

In the case that you are facing issues with your password, kindly select the “Forgot Your Password” option and enter the email address associated with your account. An email will be sent to your email account with instructions on how to finalize the password change.

If you are unable to log in with the temporary password provided, please ensure that you are entering the temporary password by copying and pasting it into the appropriate space. If you have already logged in with the temporary password in the past, please note that this password only works once. Kindly retrieve another temporary password by selecting, “Forgot Your Password.” After logging in with this temporary password, please be sure to change your password by editing your account profile.

Should you require additional assistance, please call ###-###-#### to speak with a Chanel customer service representative.

Thank you for your continued interest in Chanel.

Warm Regards,

Conner

Chanel Customer Care

...

------ Please do not remove your unique tracking number! ------

<<[redacted]>>"

I responded to the above email and sent another email requested that my account be closed and credit card information removed from the site.

I also called back Chanel and requested to speak with the representative that I spoke with earlier in the day (whose name is also Conner, but I would be very surprised if this is the same person who sent the email) but he was at lunch.Desired Settlement: I would like my credit card information removed from my Chanel.com account.

I did not realize that this information would be retained when prompted to create an online account; I simply wanted the option to track my order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have an ebay account and have listed Chanel Merchandise and Chanel has taken my merchandise off three times without an explanation. I have contacted their email three times and just have received an automated message of what to provide. Ebay has suspended my account due to Chanel removing my listing. They can contact ebay quickly to remove my listings, but is having trouble contacting the customer to explain why. I would like an explanation of why and if the merchandise is legit. I would also like Chanel to repay me $300.00 for my account being suspended through ebay as ebay is stating it is Chanel's fault for not corresponding with me properly. Ebay stated the first time the merchandise was taken down that I needed to provide a receipt of where I purchased the merchandise and for how much it was purchased for. I re listed all of the Chanel merchandise again providing a receipt and providing where I bought the merchandise from and then two days later my merchandise was taken down again and I went through several hours of phone communication with Ebay trying to resolve the problem. Ebay stated that the problem was resolved and that I could go ahead and re list the merchandise. I did just that and three days later my Chanel Merchandise was taken off a third time and my account was suspended for seven days. I contacted Ebay and they stated Chanel contacted them and advised me to contact Chanel about the merchandise that was in question and to ask for my refund for the seven day suspension due to Chanel taking action against my account without giving any details of why. I sent three separate emails to Chanel on 12-**-2013 and received a automated message back asking for certain information on the items which then I sent another email on 12-**-2013 giving that information. On 12-**-2013 I had still not received any details or emails from Chanel giving me any information about my account with ebay being suspended and the merchandise at hand. The email that I was advised to use is [redacted]. I have emailed all my information including my ebay account number which is [redacted]and all of the merchandise account ID numbers. I would like Chanel to contact me about the merchandise I tried selling and to authenticate it and also give me a reason of not responding back in a respectable time.Desired Settlement: I would personally like a phone call from a Chanel supervisor for this reason of not responding back after I sent three emails trying to rectify this mishap. I contacted ebay several times before my account was suspended to try and make sure I was doing everything I could possibly to do to list merchandise properly. If the merchandise is not proper or legit please state that and why. I am not a jeweler, but am an antiques dealer and received all this merchandise in a flat from an auction. I appreciate your time and look forward to hearing from you.

Thank you,

Business

Response:

Dear [redacted]

I apologze for our delay as there as a transiton in the role, please see below the email sent today 2/**/14 to [redacted] in response to complaint #**.

The items have been deemed counterfeit, but we're willing to further review and advise [redacted] on our conclusion after he submits aditional photos.

Pleae let me know if you have any qustions.

Thak you very much!

Dear [redacted],