Chapman Ford

Our Service Director, Rick W[redacted], was not aware of Peter's issue. Now that he is informed, Rick's priority is to help Peter. Rick let me know he has attempted to contact Peter and has not heard back yet. Please have Peter call me [redacted] at [redacted] so that I can get him in touch...

with Rick as soon as possible. (You may find that they have already spoken by the time you read this message.)

we need more info... can not find customer name in our data base

As of this morning we refunded her all her money back. (4500.00) We have no control over the banks finale decision. We never tell anyone that their loan is approved we leave that to the banks to make that decision. She put 4 months on the credit app. And stated that she makes 2600.00 per month. When...

we got her paycheck stub it only showed 12.00 a hour ( that’s only 2000.00 per month ). Because she has only been on the job for 4 months the bank would not take her overtime that she has. That and her two other repo’s is why we couldn’t get her a 16,000.00 loan. We explained to her that we can get her a 12,000.00 loan based on the new facts that we have and she said no. I want the car you sold me. We didn’t have 4,000.00 room to fill the bank requirement's and  to make her happy so we refunded her all her money back and took our car back.  That is what happen on this case. [redacted] Chapman Ford

sorry for the miss communication... Chapman Ford will be happy to take care of the chips in the paint for you. please schedule a time and we will take care of it

As stated in the contract the customer signed.... all deals are subject to approval from the bank. Chapman ford is willing to pay the $158.00 insurance cancellation fee out of good faith and to close this case.Thank You,          Chapman Ford

The customer was offered assistance with the tire even thou the tire would not have been covered by the ford road hazard warranty do to the fact it does not cover a tire for off road use which was declined we will stand behind the offer to reimburst the customer for the cost he paid for 1 tire $ 220.00Thank You