Chapman Nissan Mitsubishi

8-10-In reference to the above listed complaintOn July 3, 2015, [redacted] , not [redacted] , purchased a [redacted] bearing VIN [redacted] This vehicle was purchased "AS-IS" and [redacted] signed not one, but documents stating that the vehicle was being sold "AS-IS" and that Chapman Nissan provides no warranty or guaranteeI have enclosed all related documents for your review.This vehicle was sold for $6,which is well below the Kelly Blue Book value of the car as it was priced as an "AS-IS" vehicle.We go above and beyond disclaiming that the vehicle is "AS-IS" when we sell these vehiclesAs you can see [redacted] signed the following:• [redacted] Report•"AS - IS" Safety Inspection Repair Order•"AS - IS" Disclaimer•Chapman Nissan Disclaimer of Warranties•"AS - IS" Disclaimer #stating vehicle is sold "AS - IS" with just a basic safety inspectionAgain, we go through a complete explanation of what an "AS - IS" vehicle entails as well as have the customer sign separate acknowledgements that the vehicle is "AS - IS" so as to avoid situations such as this.If you require any further explanation or documentation please let me know[redacted] LOwner/ Operator

In reference to the above Complaint ID I enclose Ms***' Contract Detail As you can see Ms***' GAP ContractIf Ms [redacted] needs to contact [redacted] Dealer Services thephone number is ###-###-####Her contract Number is [redacted] and has been in effect since02/28/2014.Had Ms*** simply spoke to the Dealership she could have easily obtained this information.Please let me know if you need any further information.Thank You.Kevin L [redacted] Owner/Operator

From: Carrie A [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

July 3, [redacted] brought her vehicle in to the dealership Service center with a complaint of noise” coming from rear brakesAt that time her rear brakes were disassembled and thoroughly cleanedThere was significant rust deposit built up on the brakes and this was removed and her rotors cleanedAfter this repair there was still a noise issue and [redacted] returned to the dealership at which time the service department road tested the vehicle with the customer and could not duplicate the noiseAgain, the brakes were cleanedShortly after [redacted] called complaining of the noise returningAt this time instructed our service department to replace the rotors at no charge to the customerThis repair was completed and again the customer is complaining of a noise but this time from the front.Chapman Nissan has gone above and beyond for this customer to the extent that the dealership replaced the customers rotors at no chargeThis was done as good willby the dealershipAt this point the dealership feels it has done all that it can do to resolve the customers initial concern of noise corning from the rear brakes,Please feel free to contact me with any questions

From: [redacted] < [redacted] @***.com>Date: Sun, Jun 28, at 7:AMSubject: Re: [redacted] To: [redacted] < [redacted] @myRevdex.com.org> I NEVER AVOIDED MY WARRANTY THEY ARE THE ONES WHO HANDLED EVERYTHING AS FAR AS MY WARRANTY WAS CONCERNED MY VECHILE WAS CHECKED WHEN THEY SUPPOSED TO HAD FIXED IT AND EVERYTHING WAS LOSE CAUSING ME TO ALMOST HAVE AN ACCIDENT ON ITHEY KNEW WHAT THEY DID THAT'S WHY THEY TOOK THE VECHILE BACK AND STILL FORGOT TO SECURE THE HEAT SHEILD WHAT THEY WORKED ON WAS COVERED BY THE WARRANTY COMPANY THEY NEVER OFFERED TO LOOK AT IT THEY THREW US OFF THEIR PROPERTY WHEN YOU GUYS GOT INVOLVED THAT'S WHEN THEY OFFERED AND WANTED US TO PAY FOR THE DAMAGES THEY CAUSED THANKS ANYWAY THAT JUST LETS ME KNOW THAT DEALERSHIPS CAN GET AWAY WITH MURDER AND THERE IS NOTHING YOU CAN DO ABOUT IT On Wednesday, June 24, 9:AM, [redacted] < [redacted] @myRevdex.com.org> wrote: Good morning ***, you remember I told you that we can not make this company do anything You voided your warranty when someone else looked at your car You should have filed a complaint against your warranty company after looking at the warranty to see exactly what was covered I see the warranty company did not want to pay for the labor or the part, so you should have filed a complaint against the warranty company as well However at this time, you should proceed to take them to court In one of your rebuttals, you did not want to take your car back there and then you when they offered to look at it, you took it somewhere else I'm sorry but we can not give a company a unresolved for this You really need to take them to court and then you gonna have to prove that they damaged your car because you had another company touch it [redacted] ***, Trade Practice Consultant Revdex.comserving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA p: [redacted] ***f: ###-###-#### Email: [redacted] @myRevdex.com.org Revdex.com.org, Start with Trust®

From: Gary F*< [redacted] @chapmanautogroup.com>Date: Thu, Aug 4, at 3:PMSubject: [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: [redacted] < [redacted] @chapmanautogroup.com> Gary F*Service DirectorChapman NissanChapman Chevrolet###-###-#### Store # ext[redacted] @chapmanautogroup.com

From: Revdex.com of Metro Washington DC Date: Tue, Oct 20, at 9:AMSubject: Fwd: Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.***>Date: Tue, Oct 20, at 9:AMSubject: Complaint # [redacted] To: "[email protected]" Hello, Chapman Nissan gave me the spare tire which was not given to me at the time I purchased my truckNissan's National Customer Care representative and Better Business' assistance was the deciding factor in resolving this matterThank You for your helpChapman Nissan ignored my calls for weeks until I sought outside assistanceThanks Again [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I [redacted] , did not buy the [redacted] from Chapman Nissan, my wife of years [redacted] purchased the carI believe she is entitled to use her maiden name anytime she wants to On 7/08/2015, I went up to Chapman Nissan and talked with Chris K [redacted] about what he had promised to take care of on the car when we had tested driven the carIn which was, why the doors were not locking and why the turn signals were not working properly I also told him the car would not start over the weekend because of a bad battery cable on the car He told me to take the car down to Chapman [redacted] and see a person name Jerry, but Jerry was out having surgery So, I call Chris, and he told me to talk to tom I told tom about what was happen with the car I told tom, the car doors were not locking and the turn signals were not working properly and about a bad battery cable After the dealership found out the problem, I get a call from tom, and he said you need turn signal switch, coil, and bracket and also said I needed door actuators for the doors to lock, in which, cost $2,I told tom to call Chris K [redacted] at Chapman NissanTom called me [redacted] and said “Chris said he was not paying for anything” I truly felt like a fool standing there because of a deceitful car sales man I paid $for a diagnostic test and to have a battery cable installedYou will see the Chapman [redacted] paper work dated 7/08/ On 7/25/20015, the car would not turn on at all, so I had it towed to [redacted] ChevroletThey started working on the car 7/27/as promised I won’t go into too many details, but they had a hard time finding out what was wrong with the vehicle I became very frustrated, and call [redacted] Corporate office and was assigned a Senior Adviser because of car dealership not finding out what’s wrong with the car and keeping my car from 7/25/to 8/07/ I had got many of the problems on the car done for free because of the length of time the car was at the dealership The car is in working condition nowI paid a total of $The only thing that need to be done is the door actuators and the turn signals The paper work for [redacted] ’s is dated 8/07/ I like to now talk to you about the documents that were sent to me There are three of the documents that we do not know about or have seen at the time of the sale The first one is the document that says Stop Please read the following We never saw that document The other two documents dated 7/6/were not present at the time of saleWe were never there on 7/6/2015, all our documents were signed on 7/03/2015, the day of the sale Also, the documents dated 7/6/is not my wife’s signature It looks like someone forged her name on those documents dated 7/6/We have another problem now Look this can be solved if Chapman Nissan repaired the door actuators and the turn signals That’s all I want doneOnce again, the documents dated 7/6/ is not my wife’s signature Hopefully, you will keep that in mind when making your decision Regards, [redacted]

I recently purchased a used Nissan Maxima from Chapman Nissan of the Philadelphia AutomallI recently found that the dealer recommended some repairs totaling over $1,At this time I questioned if my warranty would cover any of these repairs and was told on two separate occasions by two different employees that some not all of the repairs would be coveredJust days later when I took my car back to get it repaired I was told another storyThey told me a load of bull crap to get me their and after waiting hours for the repairs to get done I was just completely disgustedThis is like advertisementIt would be different if the techs/advisors would admit he that they made a mistake instead they insisted that I made these things up to get out of paying the billThis was only about months after purchasing the carThe customer service is horrible, the employees are dishonest,deceitful and disloyal to paying customersSince then I have had issue after issue with the vehicleI feel like I mislead about the warranty on the car during the time purchase by the salesmanTAKE YOUR BUISNESS AND MONEY ELSEWHERE

From: Revdex.com of Metro Washington DCDate: Tue, Jul 11, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com
Customer Service Team---------- Forwarded message ----------From: Randy F* Date: Tue, Jul 11, at 12:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com good morning just letting you know this case as of 7/10/chapman settled with me in full thank you

From: *** ***Date: Thu, May 14, at 4:PMSubject: ***@***.com *** ***To: "***@myRevdex.com.org"
In response to Chapman Nissan agreement I *** *** agree to allow them to repair the damages they caused to my vehicleMy heat shield and also my emergency break line which the heat shield cutI would like documents for the work that they performs on my vehicle, also I would like a date and time when they are available to fix the damagesThank-You

From: Revdex.com of Metro Washington DCDate: Fri, May 12, at 10:AMSubject: Fwd:To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Thu, May 11,
at 5:PMSubject: To: "[email protected]" In reference to complaint #*** I receive a check for $from CHAPMAN NISSAN thanks for your help***

From: Revdex.com of Metro Washington DC Date: Mon, Aug 15, at 12:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Aug 15, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Good morning,Please do not close the complaint #***The shop was closed for summer vacation. We will pick up the letter and invoice requested on Thursday 08/18/Let me know if there is anything further I need to do.*** ***@***.com

From: Revdex.com of Metro Washington DCDate: Tue, Oct 20, at 9:AMSubject: Fwd: Complaint # ***To: *** *** ---------- Forwarded message ----------From: *** * *** Date: Tue, Oct 20, at
9:AMSubject: Complaint # ***To: "[email protected]" Hello, Chapman Nissan gave me the spare tire which was not given to me at the time I purchased my truckNissan's National Customer Care representative and Better Business' assistance was the deciding factor in resolving this matterThank You for your helpChapman Nissan ignored my calls for weeks until I sought outside assistanceThanks Again. *** ***
***

From: Gary F*Date: Tue, May 26, at 5:PMSubject: CASE # *** / *** ***To: "***@myRevdex.com.org"
Hi *** ***,
I did offer to diagnose and provide an estimate for repairI will also provide documents
Of prior repairsWe are not fixing the vehicle but offering to look at and provide an estimate
For repairs
Gary F*
Service Director
Chapman Nissan
Chapman Chevrolet
###-###-#### Store # ext.***
###-###-#### Cell #
***@chapmanautogroup.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

From: Carrie A[redacted]

In reference to the above Complaint ID I enclose Ms. [redacted]' Contract Detail.   As you can see Ms. [redacted]' GAP Contract. If Ms. [redacted] needs to contact [redacted] Dealer Services thephone number is ###-###-####. Her contract Number is [redacted] and has been in effect since02/28/2014.Had Ms. [redacted]...

simply spoke to the Dealership she could have easily obtained this information.Please let me know if you need any further information.Thank You.Kevin L[redacted] Owner/Operator

From: [redacted]<[redacted].com>Date: Sun, Jun 28, 2015 at 7:36 AMSubject: Re: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
I NEVER AVOIDED MY WARRANTY THEY ARE THE ONES WHO HANDLED EVERYTHING AS FAR AS MY WARRANTY WAS CONCERNED MY VECHILE WAS CHECKED WHEN THEY SUPPOSED TO HAD FIXED IT AND EVERYTHING WAS LOSE CAUSING ME TO ALMOST HAVE AN ACCIDENT ON I76 THEY KNEW WHAT THEY DID THAT'S WHY THEY TOOK THE VECHILE BACK AND STILL FORGOT TO SECURE THE HEAT SHEILD WHAT THEY WORKED ON WAS COVERED BY THE WARRANTY COMPANY THEY NEVER OFFERED TO LOOK AT IT THEY THREW US OFF THEIR PROPERTY WHEN YOU GUYS GOT INVOLVED THAT'S WHEN THEY OFFERED AND WANTED US TO PAY FOR THE DAMAGES THEY CAUSED THANKS ANYWAY THAT JUST LETS ME KNOW THAT DEALERSHIPS CAN GET AWAY WITH MURDER AND THERE IS NOTHING YOU CAN DO ABOUT IT
On Wednesday, June 24, 2015 9:18 AM, [redacted] <[redacted]@myRevdex.com.org> wrote:
Good morning [redacted], you remember I told you that we can not make this company do anything.  You voided your warranty when someone else looked at your car.  You should have filed a complaint against your warranty company after looking at the warranty to see exactly what was covered.  I see the warranty company did not want to pay for the labor or the part, so you should have filed a complaint against the warranty company as well.  However at this time, you should proceed to take them to court.  In one of your rebuttals, you did not want to take your car back there and then you when they offered to look at it, you took it somewhere else.  I'm sorry but we can not give a company a unresolved for this.  You really need to take them to court and then you gonna have to prove that they damaged your car because you had another company touch it.
[redacted], Trade Practice Consultant  
Revdex.comserving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd., Suite 1330 
Philadelphia, PA 19103 
p: [redacted]f: ###-###-#### Email: [redacted]
@myRevdex.com.org Revdex.com.org, Start with Trust®