Chapman Scottsdale Autoplex

Please be advised the customer purchased a pre-owned, as Nissan Titan with 72,miles on it on November 8, The vehicle was in perfect working order at the time of purchase and had no signs of any oil seepage or leaking when it was inspected and put out on our lot for sale.We have spoken to the customer and offered to look at the vehicle free of charge to inspect what may have happened to the vehicleThe customer has declined to have the vehicle brought to our dealershipWe have recommended the customer get the vehicle to a repair facility of their choosing and we would like an opportunity to speak with the shop that does the inspection.At this time there is nothing further for Chapman to doOur position is the vehicle has had something damage the veh icle for those types of catastrophic repairs to be neededThe customer has put miles on the vehicle since the purchase less than a month ago, there would be no way for us to know what has transpired with the vehicle without doing an inspection[redacted] General Manager

Please be advised we reached out to Mr [redacted] and purchased back his vehicleHe is happy and his concerns have been resolved.Should you have any further questions or concerns, please feel free to contact me

To Whom It May Concern:Please find attached the electronic draft taken by Ford for the payoff of the Ford Escape VIN # *** that was traded in by Mr& Mrs***We do apologize for the confusion and delay in getting this matter resolved for the ***'s as there
was information from Ford that was given to us in error regarding the payoff and grounding of this vehicleHowever, it has been resolved.Should you have any further questions or concerns, please feel free to give me a call/email at ###-###-#### or ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On December 3, 2014, I spoke with the Chapman Autoplex Customer Relations Manager, *** ***After speaking with her, there were several issues that raised concernI would like to address these individually. Mechanical failure- After explaining the particular events that led to this complaint, it was explained to me that the vehicle was in perfect mechanical condition when it was purchasedMs*** stated that “things like this don’t just happen” (referring to the mechanical failure of the vehicle.) I conducted online research regarding this particular issue with Nissan trucks and found several instances of this exact type of failureShe further “assumed” that since the vehicle was four-wheel drive, the vehicle was abused which ultimately led to the breakdownThis allegation was unprofessional and unfoundedThese reckless comments were unwarranted and disrespectful. Mileage- The amount of mileage that has been placed on the vehicle since purchase is irrelevantThe vast majority of the mileage (approximately 75%) was highway mileage between my son's Marine Corps base in southern California to Arizona and a trip to Utah to visit his family over the Thanksgiving holidayThe underlying issue is the mechanical failure of the vehicle, not the mileage placed on the vehicle since purchase Per the response from Chapman Autoplex, I am currently in the process of arranging for the vehicle to be towed ($one way) to a dealership in southern California for inspection and estimate of repair ($150)Upon receiving this information from the dealership I will contact Chapman AutoplexThey will have the opportunity to speak with the dealership regarding the findingsThis maybe done via teleconference with all three partiesI do not consider this matter to be closed. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you so much for responding to my issue I have encountered regarding the payoff of our traded in lease on a Ford Escape It looks like the dealership responded that this issue has been resolved but just today I received a bill from Ford $2,for the balance of my payoff As part of our deal the dealer agreed to pay off our vehicle in total (including the final payments) This bill includes monthly payments....also note that I had to make the 2/payment as the dealer still hadn't paid off the car (lease was eff 1/18) and I was concerned with my credit So I am being charged for payments + additional mileage which again was agreed to as part of the payoff.- First attachments are copies of the lease agreement we signed on 1/showing the payoff for the Escape I did not provide the payoff amount to the dealership....the only figure I provided to the dealer was the "residual value" for the Escape once the lease was over ($17,385)....which came from my lease documentation My assumption would be they contacted Ford to obtain final payoff amount (Please also note that we did not actually take delivery of the Santa Fe until 1/as the car did not arrive at the dealer until then)- 3rd attachment is copy of email from Sales Rep (Steve) on 1/ confirming they would be paying the final payments of the lease and confirming the monthly lease payment of $for mo lease with $2K down (which I paid already)- 4th attachment is email from Sales Rep (Steve) on 1/confirming that payoff is all set with Ford and would be made by 1/26.- 5th attachment is email from Sales Rep (Steve) on 1/that the payoff on my Ford was coming and the Finance Manager (Carmine) said not to worry about my payment due on 1/as they were taking care of it Unfortunately I have received a late fee as the Ford has still not been paid......to avoid impacting my credit and having additional late fees I did make a payment in the amount of $to Ford on 2/ This should have been paid by Hyundai.- 6th attachment are my emails to them trying to obtain a status on my payoff I initially sent email on 2/but did not receive any response I followed up again with an email and no response As a result, I did follwith a call and spoke with Justin....he said that he would follwith me within an hour with an update After hours I called back (I did not hear back) and again spoke with Justin who said he left voicemails and emails to the parties responsible but hadn't heard back He said he would send a follemail to them once we got off the phone and would copy me on it.....I did not receive any email.- 7th attachment is letter from dealership to Revdex.com indicating the car has been paid off and resolved (that is not the case given the bill I received).- 8th attachment is the final bill I just received from Ford.Please note that on or about 1/*** *** called me to advise that they miscalculated the payoff on the Escape and that I owed between $1,200-1,more than what we agreed to and what was signed on the new lease I indicated I didn't have that money and our payments were already at the high end of our budget so we couldn't afford any additional money down or higher payment I asked why were we responsible for the error since all the paperwork had already been signed I even offered to return the Santa Fe and we could take the Escape back since we still had months left of the lease and didn't need to turn it in now if it financially didn't make sense He said he needed to talk to his manager and would get back to me He did call back and said the dealership agreed to eat the difference since it was their mistake which I appreciated and thanked them for taking responsibility for the mistake.All I want is our lease paid off as agreed I believe the attached documentation supports what was agreed to and even acknowledgement from the GM at the dealership that it has been resolved I appreciate your assistance on trying to get this issue resolved Please feel free to contact me at ###-###-#### if you have any additional questions
Regards,
*** ***

Please be advised we have further reviewed the customer's concerns with the vehicle and have spoken to *** *** ***, *** *** who inspected the vehicle upon arrival at their dealership.Our conversation with the representative at the Nissan dealership has not changed our position regarding the condition of the vehicle As we previously stated the vehicle was in good working order when it was sold to Mr*** At no time when the vehicle was in the possession of Chapman was the drive shaft tampered with.The inspection at the Nissan dealer revealed the drive shaft came loose and in doing so damaged the rear differential and drive shaft It is unlikely that after 72,miles the bolts would come loose without somehow being damaged or someone tampering with themWe are aware that Mr***'s son did some repairs to the vehicle when he discovered an oil leak.Again, Chapman believes the vehicle sold was in excellent working order and the customer was given the opportunity to purchase an extended warranty and declined to do soWhile we are very sorry the customer has had this unfortunate situation, Chapman has no obligation to repair the vehicle

Please find attached correspondence with *** showing the payment has been made for the additional money he receive a bill forAs you can see the payment was made on 2/but was rejected by Ford for some unknown reasonOn March 2nd the payment was made again & we are reimbursing the customer for the payment he made in the amount of $409.13.We believe this matter is closed and the customer is satisfied with the resoltuion. Sincerely, *** ***General ManagerChapman Scottsdale Autoplex

Please be advised the customer purchased a pre-owned, as 2005 Nissan Titan with 72,623 miles on it on November 8, 2014. The vehicle was in perfect working order at the time of purchase and had no signs of any oil seepage or leaking when it was inspected and put out on our lot for sale.We have spoken...

to the customer and offered to look at the vehicle free of charge to inspect what may have happened to the vehicle. The customer has declined to have the vehicle brought to our dealership. We have recommended the customer get the vehicle to a repair facility of their choosing and we would like an opportunity to speak with the shop that does the inspection.At this time there is nothing further for Chapman to do. Our position is the vehicle has had something damage the veh icle for those types of catastrophic repairs to be needed. The customer has put 2059 miles on the vehicle since the purchase less than a month ago, there would be no way for us to know what has transpired with the vehicle without doing an inspection.[redacted]General Manager

Thank you for bringing your concerns to our attention. However, some of the details of your concerns are not accurately reflected. The vehicle was inspected by our body shop, the damage to your vehicle was extensive to the point the frame is damaged. The frame was collapsed in two places and repairs...

that were done by another repair facility did not meet [redacted] specifications. Your statement that Chapman Scottsdale Autoplex had your manufacture warranty voided is incorrect. No dealership has the authority to void a customer's manufacture warranty that is performed strictly by the manufacture. The fact that you had an appointment with the  factory representative for the [redacted] region and decided to not be present at the designated time was a major deciding factor in the manufacture restricting the warranty. Chapman had nothing to do with the decision made by [redacted] to restrict your warranty. As we have relayed to you on numerous phone conve rsations, the manufacture is requesting the vehicle be returned to the factory specifications. Once completed the factory will inspect the vehicle at that time and make a determination regarding the possibility of reinstating the warranty. Until such time these items have been performed, the warranty will remain restricted. As we have previously indicated, we are happy to as ist you in scheduling an appointment to get the vehicle inspected once you have had the necessary repairs completed . We look forward to hearing from you to schedule an appointment with the factory representative.Sincerely, [redacted]General Manager

Hello.Currently the issue is NOT resolved at all.  I have left multiple phone/voice mail messages for the business contact, Scott H[redacted], since 16FEB (4 messages) and I have only spoken to the business contact the one day, 22 FEB.  As it stands on that date, he wants me to...

drive to their dealership with my documentation and discuss everything there.  I do not have a vehicle that I am able to drive, and advised them that I will try to secure transportation.  However I have just contacted the business again, letting them know we need to get this resolved immediately whether I am able to come there in person or not, which should not interfere with the resolution. I spoke to the Sales Manager - Scott H[redacted] that I am unable to come there and that I wanted this resolved this week, and I sent him copies of the scanned documentation, the same scanned documentation that I sent via email to Jasmine K. Hill who is the investigator on this complaint.   He said he would review the documents and get back with me.  I did get a "read receipt" at 1246pm from him in my email for the scanned documentation this all took place the 28FEB.Since the 28FEB I have not had any communication with Scott H[redacted], or anyone from the business.Thank you,[redacted]

Please be advised we reached out to Mr. [redacted] and purchased back his vehicle. He is happy and his concerns have been resolved.Should you have any further questions or concerns, please feel free to contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for getting back to us but some how you are getting incorrect information. After we took the vehicle back from Chapman, we had a full inspection done by one of [redacted] insurance adjusters, and we also had a second opinion inspection by a certified mechanic/body shop in [redacted]. There is no extensive frame damage, the frame is not collapsing and does not need to be replaced. The appointment you speak of that we had with you never existed, we never set an appointment with the factory representative nor did they ever call us to make one. The only people we have been dealing with are the service providers, who are [redacted] and [redacted] the manager. Per manufacturer and legal warranty restrictions only apply to a total loss vehicle or salvaged title, our vehicle never had a total loss or salvaged title. As you state that you had relayed to us numerous phone conversations that the manufacture is requiring the vehicle to return to factory specifications is INCORRECT. We have recorded conversations with [redacted] customer service stating that the only people that can lift the restriction is the dealership that originally bought the vehicle to. We also asked on several occasions for a written detailed notice why there was a restriction on the vehicle and everyone refused to send it to us. I never knew the vehicle warranty was voided until I tried bringing it back to Chapman Dodge on July 16th, after the repairs were done by [redacted]. On July 17th, I received a phone call from [redacted] stating that the factory warranty was voided. We spent 6 hours on the phone with [redacted] and they are telling us the restriction was put on by the dealer and can only be removed by the dealer. What has been done is against the law and regulations, we are in total disgust with [redacted] and Chapman Dodge at this point. Bottom Line is this vehicle has 100,000 mile warranty on it and the only way it can be restricted/voided is due to a total loss or salvaged title which this vehicle does not have. Chapman Dodge and [redacted] are breaking the law due to Bad Faith and Lies Warranty.  We are now seeking legal advice for further actions.
Regards,
[redacted]

Please find attached our response. Please let me know if you have any further questions or concerns. Best regards, Jamie P[redacted]Customer Relations DirectorChapman Scottsdale Autoplex

The response from Chapman Hyundai is a miss-representation of the reality. My service adviser NEVER accepted to have my window tint replaced at no charge to me, thus my complaint. My Tyson W[redacted] after my emails of September 05, 2015 and more recent from October 29, 2015, even if I explicitly...

asked for it, never responded to my request to have my window tint fixed at no cost to me. In the answer from the dealer to my Revdex.com complaint, there is still no explicit acknowledgment this repair would be performed free of charge as per my original purchase agreement. As long as this is to be the case, my complaint will remain and I will ask for a full refund, either through the Revdex.com or further legal litigation.Best regards[redacted]

Jasmine- Jamie will get a check processed and mailed out-thanks  Tim M[redacted]General ManagerChapman Scottsdale Autoplex[redacted] Faxtimm[redacted]@chapmanchoice.com

I need to reopen complaint ID # [redacted], because Chapman Scottsdale Autoplex did not pay me the $ 1053.00 that they owe me. On the letter 01/19/2017 General Sales Manager, Scott H[redacted] promises that he will be happy to reimburse the full amount of  $1053.00 .

The purchase or our new Hyundai was a quick, pleasant, and efficient experience. Sales was attentive without being pushy. They did not have the very lowest price we found, but close enough to make the buying decision an easy one. Even the typical "dreaded finance guy" in this case was entirely absent, with the finance office providing a nice, speedy, and congenial wrap-up to the sale.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I sent email to Revdex.com to have this complaint deleted.  The dealership was very helpful and getting me the car we wanted. 

Regards,[redacted]

The response from Chapman Hyundai is a miss-representation of the reality. My service adviser NEVER accepted to have my window tint replaced at no charge to me, thus my complaint.
My Tyson W[redacted] after my emails of September 05, 2015 and more recent from October 29, 2015, even if I...

explicitly asked for it, never responded to my request to have my window tint fixed at no cost to me. In the answer from the dealer to my Revdex.com complaint, there is still no explicit acknowledgment this repair would be performed free of charge as per my original purchase agreement. As long as this is to be the case, my complaint will remain and I will ask for a full refund, either through the Revdex.com or further legal litigation.Best regards

Once again, as previously stated, [redacted] information is incorrect. The manufacture is the only one who can restrict a warranty the dealership has nothing to do with this process.[redacted] case number [redacted] is for this client and the Revdex.com is more than welcome to discuss the case with them at ###-###-#### to verify the information we have provided. [redacted] did speak with [redacted] on 7/22/15 at 7:58p.m. [redacted] who is the case worker at that time advised [redacted] had restricted his warranty and once the vehicle was inspected by the District Manager pending the vehicle being returned to factory specifications the warranty could be reinstated at the District Manager's discretion. The case states that the [redacted] representative has advised [redacted] the vehicle simply needs to be inspected.Should you have any further questions or concerns please feel free to give me a call.Sincerely, [redacted]General Manager