Chapman Scottsdale Autoplex

Please be advised the customer purchased a pre-owned, as 2005 Nissan Titan with 72,623 miles on it on November 8, 2014. The vehicle was in perfect working order at the time of purchase and had no signs of any oil seepage or leaking when it was inspected and put out on our lot for sale.We...

have spoken to the customer and offered to look at the vehicle free of charge to inspect what may have happened to the vehicle. The customer has declined to have the vehicle brought to our dealership. We have recommended the customer get the vehicle to a repair facility of their choosing and we would like an opportunity to speak with the shop that does the inspection.At this time there is nothing further for Chapman to do. Our position is the vehicle has had something damage the veh icle for those types of catastrophic repairs to be needed. The customer has put 2059 miles on the vehicle since the purchase less than a month ago, there would be no way for us to know what has transpired with the vehicle without doing an inspection.[redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

"The truth and the facts are as follows". 

[redacted] only has only has half of the facts. His attached documents are 100% correct. Unfortunately, [redacted] has been misinformed 100% in his narrative. 

#1) I was promptly in his dealership at 11 AM, ask [redacted], since [redacted] was in the finance department when I arrived. 

#2) Chapman Scottsdale was the first dealership to respond to my email. I was not working with any other dealership-Fact. [redacted] should provide to you this email he is referring to. 

#3) [redacted] invited me into his dealership because it met all three of my requirements of leasing a car: 1) a three year lease, 2) monthly payments under $125.00 and 3) no money down. 

#4) [redacted] explained to me over the phone he had manufactures incentives and rebates available to him to accomplish my requirements and lease a [redacted]. This was on a Wednesday, we agreed to meet on Marchh 15th at 11 AM. I find it amazing both he and [redacted] try to deflect that I was there in the afternoon. [redacted] should have contacted and informed me the [redacted] I was interested in was no longer on the lot. I kept my promise, he did not. 

#5)1 attached Chapman's Lease Detail showing the MSRP price of nearly $1,000. This is the bait and switch. The car I wanted to lease for $125 per month is gone now I am offered a loaded [redacted] for$187 per month . 

. #6) Did you notice [redacted] did not address the major issue they are trapped on. Please review the two attachments I sent to you. On-line this car VIN number ending in [redacted] has a MSRP price of $17,145. This same car on the Lease-Extended Detail has been [redacted]ed up to $18, 110. I was never talked to about accessories period. 

#7) Why then, taking the high road, hasn't the General Manager brought in another [redacted] to complete the original transaction? I still will do business with them, if [redacted] sticks with his commitment. 

In closing, I congratulate Chapman for its outstanding performance in Customer Service. However in this interaction they are between a rock and a hard place and caught. [redacted]'s response never addressed the issues, only diverted misinformed information. 

Review: I attempted to email what happened to me this week but had extreme difficulty typing this information into your website. Please do a test run yourself. I would have preferred this information been made available to be reviewed by the general public.

This past week I posted an email on line. I was looking to lease a car for three years, monthly payments under $125 and no money down. I received over a dozen responses. The first email response was from Chapman's Dealership.

I responded and spoke to Mr. [redacted]. He informed me with manufactures incentives/rebates he was able to meet all three of my requirements with a [redacted]. This was on a Wednesday; we agreed to meet on Saturday [redacted]h 1st around 11 AM. When I arrived I was informed the two [redacted] cars were no longer available. One was sold and the other was transferred to another dealership. However, he had a more expensive [redacted] with more "bells and whistles".

He then presents me a form titled Lease-Extended Detail to me. My monthly payment will be $187.03, vs $125.00, is this not the most obvious blatant BAIT & SWITCH? Now to add insult to injury, I pulled up their website to review their inventory of [redacted]s on Sunday [redacted]h 2nd and there are five [redacted]s listed including the one he tried to push off on me. The Advertising Honesty gets even

worst. Attached is a copy of their [redacted]s inventory, please note VIN# ending in [redacted] with a MSRP price of $17,145. Also attached is Chapman's original Lease-Extended Detail form, please noting the identical VIN# ending in [redacted] increased the price by almost $1,000 to a revised MSRP price of $18,110 to calculate my payment of $187.03, where is the honesty?

[redacted] wasted over three hours of my time Saturday between driving to and from Laveen; including an hour plus in a showroom knowing this car was not even there. He had my email address to advise me on all fronts.

Here again, is why I again use the words BAIT & SWITCTH. [redacted] never offered to bring in another [redacted] that met the criteria he promised me and brought me into this dealership. He is not a man of his word. It is obvious he makes up numbers, why, his commission or his boss??? Now there is major legal and reputation issue on the table!

I was one disappointed camper driving home. I was even more disappointed after seeing the manipulation of the MSRP numbers to inflate a monthly lease payment.Desired Settlement: I truly look forward from a response from either the owner or president of Chapman Scottsdale Autoplex on this dishonesty and bait & switch practice during my contact.

Business

Response:

Dear [redacted],

Please find attached our response to ID# [redacted].

Please let me know if you have any further concerns.

With warmest regards,

Cus[redacted]er Relations Manager

Chapman Scottsdale Autoplex

BUSINESS RESPONSE:

Please find attached documentation substantiating the facts

regarding the interaction between [redacted] and [redacted] were exactly as [redacted] stated. We did have the [redacted] when conversations were

initiated but as you can see by the document's I

have provided one was traded

to another dealer on February 28th and

the other was sold to a customer early on March 11th. Unfortunately, [redacted] did not come

into our store until later in the afternoon. In response to his statement regarding the additional $965.00,

that would be our dealer added accessories which are offered to

every customer and was offered to [redacted] at a discounted

price. Additionally, I have researched all email communications with [redacted]; the last communication was

on February 27111 which stated he was working with another dealer.

As you can see

there was no attempt to Bait & Switch Mr. [redacted]. Chapman does not do business like that which

is why we have an

outstanding Customer Service rating and are only 1 of 3 dealers in our district who received Hyundai's

Presidential Award for Customer Service.

We feel we did our best to meet our

customer's requests based on

what was available to us at the time

he was in our dealership.

General Manager

Chapman Scottsdale Autoplex

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

"The truth and the facts are as follows".

[redacted] only has only has half of the facts. His attached documents are 100% correct. Unfortunately, [redacted] has been misinformed 100% in his narrative.

#1) I was promptly in his dealership at 11 AM, ask [redacted], since [redacted] was in the finance department when I arrived.

#2) Chapman Scottsdale was the first dealership to respond to my email. I was not working with any other dealership-Fact. [redacted] should provide to you this email he is referring to.

#3) [redacted] invited me into his dealership because it met all three of my requirements of leasing a car: 1) a three year lease, 2) monthly payments under $125.00 and 3) no money down.

#4) [redacted] explained to me over the phone he had manufactures incentives and rebates available to him to accomplish my requirements and lease a [redacted]. This was on a Wednesday, we agreed to meet on Marchh 15th at 11 AM. I find it amazing both he and [redacted] try to deflect that I was there in the afternoon. [redacted] should have contacted and informed me the [redacted] I was interested in was no longer on the lot. I kept my promise, he did not.

#5)1 attached Chapman's Lease Detail showing the MSRP price of nearly $1,000. This is the bait and switch. The car I wanted to lease for $125 per month is gone now I am offered a loaded [redacted] for$187 per month .

. #6) Did you notice [redacted] did not address the major issue they are trapped on. Please review the two attachments I sent to you. On-line this car VIN number ending in [redacted] has a MSRP price of $17,145. This same car on the Lease-Extended Detail has been [redacted]ed up to $18, 110. I was never talked to about accessories period.

#7) Why then, taking the high road, hasn't the General Manager brought in another [redacted] to complete the original transaction? I still will do business with them, if [redacted] sticks with his commitment.

In closing, I congratulate Chapman for its outstanding performance in Customer Service. However in this interaction they are between a rock and a hard place and caught. [redacted]'s response never addressed the issues, only diverted misinformed information.

Review: When I purchased my 2015 Genesis at Chapman Hyundai, I also purchased a lifetime window tint for $399. Since then, a defect of the driver window tint appeared and Chapman Hyundai did not accept to have my window tint repaired at no charge to me.Desired Settlement: Be refunded the $399 I paid for the lifetime window tint of my vehicle.

Consumer

Response:

The response from Chapman Hyundai is a miss-representation of the reality. My service adviser NEVER accepted to have my window tint replaced at no charge to me, thus my complaint. My Tyson W[redacted] after my emails of September 05, 2015 and more recent from October 29, 2015, even if I explicitly asked for it, never responded to my request to have my window tint fixed at no cost to me. In the answer from the dealer to my Revdex.com complaint, there is still no explicit acknowledgment this repair would be performed free of charge as per my original purchase agreement. As long as this is to be the case, my complaint will remain and I will ask for a full refund, either through the Revdex.com or further legal litigation.Best regards[redacted]

Review: My Elderly mother took her car to Hyundai dealership to get her car repaired. She went in to see what caused her check engine light to turn on. My mother called me to come after they stared a fire in the engine and was trying to sell her a new car. When I got there they told me that the catalyic converter was clogged and she needed a new one and a new radiator. They didn't tell me what started the fire but they said they test drove it and when they got it back that the fire start. They said the car wasn't going faster than 40mph. We have never had that problem. They give me an estimate for over $1800 and didn't know if that would fix the problem. I decided that we need to take the car to get a new option since these guys started a fire. They said I had to drive it out and I decided to pay a tow to get it to another mechanic shop. They told us the total was $348!!! Knowing that the diagnostic was suppose to only be $120. They wouldn't let us get the car unless we paid. After we paid and took it to my other mechanic, he was able to fix the check engine light and get it to pass emission with just a gas cap replacement. Total for test and cap and emission was less that $200. They had no problem with the speed. We decided to have the raditor replace but the catalyic converter was fine. I called and talked to [redacted] and he wanted to talk to his mechanics. He called a day later to say that they did some work but couldn't explain it. I have called over 5 times now and left messages and he will not call me back. They have decided to ignore me.Desired Settlement: I would like them to cover the bill they charged us for $348 and the towing fee $52 since they started a fire in the car. If not resolved in timely manner, I would like to ask for interest for the time it is taking to get this issue resolved.

Business

Response:

The repairs in question were performed as requested/authorized by [redacted]. Additional items were suggested to the client such as the radiator, engine air filter, brake flush, etc. At the test drive after the initial repair the vehicle did in fact catch fire but this was in no way a product of the 02 sensor repair. The catalytic converter is what caused the fire and we have three seasoned technicians who verified the concerns and witnessed the glowing catalytic converter. It is important to mention such glowing does not happen unless the part is completely stopped up. In our opinion if the catalytic converter was not replaced it most certainly would have to have been cleaned & unclogged. This is not a repair that a dealership would do as it would be a temporary fix.

I am attaching a copy of the repair order form the other shop showing the additional repairs that were done and their costs which mirror the recommended repairs by Chapman with the exception being the catalytic converter.

Our position is the repairs we suggested were done and the dealership has made no error in diagnosis or work performed. Chapman does not feel any reimbursement would be warranted at this time.

Hi. I bought a vehicle from chapman autoplex 2015 Hyundai Sonata and I am very upset of how I been treated after the purchase I wrote a check for $9,000 and should them it was a pending to go into my account they cashed it anyway and then waits for 2weeks calls me and threatened me over the phone I am very upset with there finance department and have my attorney looking into because the one guy on the phone told my stepdad he didnt care that my goddad died he just wanted.the money but my sales team was great.

Review: On 1/18/15 I signed a lease contract which included leasing a new 2015 Hyundai Santa Fe and the dealer in exchange was paying off remainder of the lease (4 payments) on our 2012 Ford Escape plus the full payoff amount left on the vehicle. I have tried numerous times to get this payoff issue resolved with the dealership but as of today (more than 4 weeks later) the Escape has still not been paid off and despite numerous efforts to get more info and clarity on the status I haven't received a response on when this will be resolved. I have already had to make a payment on the new Hyundai Santa Fe as well as the payment due on the Escape on 1/27 despite no longer having the vehicle. Additionally I have another payment due on 2/27 and cannot afford to make another duplicate car payment.Desired Settlement: I would like the Ford Escape paid off as agreed.

Business

Response:

To Whom It May Concern:Please find attached the electronic draft taken by Ford for the payoff of the 2012 Ford Escape VIN # [redacted] that was traded in by Mr. & Mrs. [redacted]. We do apologize for the confusion and delay in getting this matter resolved for the [redacted]'s as there was information from Ford that was given to us in error regarding the payoff and grounding of this vehicle. However, it has been resolved.Should you have any further questions or concerns, please feel free to give me a call/email at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you so much for responding to my issue I have encountered regarding the payoff of our traded in lease on a 2012 Ford Escape. It looks like the dealership responded that this issue has been resolved but just today I received a bill from Ford $2,271 for the balance of my payoff. As part of our deal the dealer agreed to pay off our vehicle in total (including the final 4 payments). This bill includes 2 monthly payments....also note that I had to make the 2/10 payment as the dealer still hadn't paid off the car (lease was eff 1/18) and I was concerned with my credit. So I am being charged for 2 payments + additional mileage which again was agreed to as part of the payoff.- First 2 attachments are copies of the lease agreement we signed on 1/18 showing the payoff for the Escape. I did not provide the payoff amount to the dealership....the only figure I provided to the dealer was the "residual value" for the Escape once the lease was over ($17,385)....which came from my lease documentation. My assumption would be they contacted Ford to obtain final payoff amount. (Please also note that we did not actually take delivery of the Santa Fe until 1/23 as the car did not arrive at the dealer until then)- 3rd attachment is copy of email from Sales Rep (Steve) on 1/15 confirming they would be paying the final 4 payments of the lease and confirming the monthly lease payment of $445 for 48 mo lease with $2K down (which I paid already)- 4th attachment is email from Sales Rep (Steve) on 1/19 confirming that payoff is all set with Ford and would be made by 1/26.- 5th attachment is email from Sales Rep (Steve) on 1/27 that the payoff on my Ford was coming and the Finance Manager (Carmine) said not to worry about my payment due on 1/26 as they were taking care of it. Unfortunately I have received a late fee as the Ford has still not been paid......to avoid impacting my credit and having additional late fees I did make a payment in the amount of $409 to Ford on 2/10. This should have been paid by Hyundai.- 6th attachment are my emails to them trying to obtain a status on my payoff. I initially sent email on 2/7 but did not receive any response. I followed up again with an email and no response. As a result, I did follow-up with a call and spoke with Justin....he said that he would follow-up with me within an hour with an update. After 2 hours I called back (I did not hear back) and again spoke with Justin who said he left voicemails and emails to the parties responsible but hadn't heard back. He said he would send a follow-up email to them once we got off the phone and would copy me on it.....I did not receive any email.- 7th attachment is letter from dealership to Revdex.com indicating the car has been paid off and resolved (that is not the case given the bill I received).- 8th attachment is the final bill I just received from Ford.Please note that on or about 1/29 [redacted] called me to advise that they miscalculated the payoff on the Escape and that I owed between $1,200-1,400 more than what we agreed to and what was signed on the new lease. I indicated I didn't have that money and our payments were already at the high end of our budget so we couldn't afford any additional money down or higher payment. I asked why were we responsible for the error since all the paperwork had already been signed. I even offered to return the Santa Fe and we could take the Escape back since we still had 4 months left of the lease and didn't need to turn it in now if it financially didn't make sense. He said he needed to talk to his manager and would get back to me. He did call back and said the dealership agreed to eat the difference since it was their mistake which I appreciated and thanked them for taking responsibility for the mistake.All I want is our lease paid off as agreed. I believe the attached documentation supports what was agreed to and even acknowledgement from the GM at the dealership that it has been resolved. I appreciate your assistance on trying to get this issue resolved. Please feel free to contact me at ###-###-#### if you have any additional questions.

Chapman Hyundai Scottsdale is the master of the Bait and Switch. I went in with the intention of trading in my [redacted] for an internet special on a [redacted] of $3500 down and $300/month for 3yr lease. The sales rep was nice and friendly, however, when the manager gave me a better lease “deal”, he waited until the paperwork was signed to notify me that I wasn’t getting ANY of my hard earned money back on my trade-in. The deal turned out to be significantly more expensive than the online deal. The finance manager, [redacted], the only honest and decent man at this location, gave me the heads up that I was getting a crap deal. [redacted], the manager, said that, despite the online deal, “for me” it would be $5600 down and $569/month if I wanted to keep my trade-in money. [redacted] was rude, refused to explain the details to me or my dad and wanted only to take advantage of a female buyer.

Review: I bought my son a car, a 2007 [redacted] 300 Touring, in March 2013, and while doing so, also bought a

Silver Preowned Vehicle Plan Warranty by Mechanical Protection Plan (MPP) their Tel:###-###-####.

The contract copy is available ....the Application number is : [redacted] This warranty was to cover the mechanical and other fixtures as per the Silver contract.

After buying this car and my son starting to use it, we took it to service as required every 3000 miles , (a copy of the report on the service history is available) at [redacted]) Tel: ###-###-####.

A few days ago on 12/12/2013 as my son was driving the car, he heard a knock sound in the engine.

He immediately called [redacted] who told him to bring the car in.

After checking on the car [redacted] mentioned that something was wrong with the engine and they contacted MPP, who agreed for the check-up to proceed to find out what was wrong.

Soon after that I got a suspicious phone call that the service personnel at [redacted] who was working on the car got an emergency and had to leave. I asked them WHY can't they just assign the job to another service personnel and they commented to me directly when I personally went to check on the situation, that it was against policy to switch service personnel. I asked them that since this was my son's primary form of transportation, then we would like to take it to another [redacted] dealership and they agreed.

I took it to [redacted]) , Tel:###-###-####

They checked the car and communicated with MPP who according to [redacted], agreed to cover the charges resulting from any fixtures on the engine.

The diagnostic took quite long, and is taking a long since till now I have not received my car back.

From what I was told by [redacted] is that the arms to the pistons needed to be and were replaced.

BUT even after this replacement, the knocking sound was still heard.

[redacted] again consulted with MPP to continue with the fixtures, and MPP sent over an inspector who claims that the piston arms were NOT the problem, and that they would NOT be paying for these charges.

Being a chemical engineer I consulted them further to try understand what was wrong, and was told that when the car went to service on 12/12/2013, it had only 1/2 Quart of oil.

This is hard to understand because the car was being serviced as required every 3000 miles as shown by the attached documents and IF any oil

loss occurred, it would be in two ways:

(i) Through an oil leak which we would have detected on the floor of where we park the car everyday, and also when taken to service, they would have detected the leak and notified us or written it in the report, but as the attached report on 12/12/2013 shows, they did not. So oil leak is out of the question.

(ii) Through the valves and rings as the piston works, BUT this would result in:

(a) Black smoke from the exhaust

(b) a dirty wet and blackened exhaust as it vents out the burnt oil from the engine, and this is also not written in the report.

This makes me speculate that on the last oil change at [redacted], at mileage 68942 on 26th August (Invoice attached No. [redacted]) the oil change was not done right....not totally filled..... and that is why the engine was found with 1/2 a Quart of oil, and now has the problems.....and that they may have figured this out and that is why they avoided working on it and had me take it to [redacted]. Please note that is just a speculation, BUT when I visited [redacted] and talked to [redacted], he was equally surprised why I was told to leave for another dealership.

I went to [redacted] to discuss with them this situation and they said that they cannot comment until the car is brought back to their facilities for analysis.

Now, [redacted] will not release the car to [redacted] because MPP will not pay the repairs they had originally agreed upon claiming that the fix was not the right one.

All this time, I am left without a car, and not able to move towards solving the entire problem, and NOT knowing what the final predicament for my situation will be.

I have paid for the warranty and taken my car to service as duly required. Why am I being held hostage without my car?

Please help me.Desired Settlement: IF [redacted] made a mistake in fixing the wrong item on my car, and the Mechanical Protection Plan warranty company does not want to pay for this mistake, they should figure a way to solve this problem so that I can obtain my car back and return it to [redacted] to solve the lack of oil problem to a car that was being duly serviced.

Business

Response:

Please be advised the customer concerns have been resolved. [redacted] picked up his vehicle January 2, 2014 to take the 2007 Chrysler back to [redacted]. The client was v ery happy with the outcome with Chapman Scottsdale Autoplex.Please feel free to contact me if you have any further questions or concerns.[redacted]General ManagerChapman Scottsdale Autop lex

Review: On November 8, 2014, I purchased (cosigned for my son) a used 2005 Nissan Titan from Chapman Autoplex Scottsdale. My son is currently serving in the United States Marine Corps and traveled to Scottsdale form Southern California to purchase this vehicle.

On November 30, 2014, after a trip to St. George, UT a large oil spot appeared from under the vehicle. The oil was streaming (not dripping) from the engine compartment. An attempt was made to stop the leak but was not totally successful. Additionally, on the return trip to Southern California that night, the drive shaft on the vehicle fell off, leaving my son stranded in the California desert.Desired Settlement: I realize we purchased a used vehicle “as-is” but never anticipated a complete breakdown less than 30 days after the purchase, especially after purchasing the vehicle from a reputable dealer. We specifically sought to purchase a vehicle from a large volume dealer as opposed to a seller on [redacted] or [redacted] to avoid this type of low quality vehicle. I am willing to purchase another vehicle of similar value from your dealership(s) provided that you accept a full trade in of the purchased vehicle (2005 Nisan Titan) for the original purchase price. I am willing to deal with any Chapman dealership in Arizona or Nevada.

Business

Response:

Please be advised the customer purchased a pre-owned, as 2005 Nissan Titan with 72,623 miles on it on November 8, 2014. The vehicle was in perfect working order at the time of purchase and had no signs of any oil seepage or leaking when it was inspected and put out on our lot for sale.We have spoken to the customer and offered to look at the vehicle free of charge to inspect what may have happened to the vehicle. The customer has declined to have the vehicle brought to our dealership. We have recommended the customer get the vehicle to a repair facility of their choosing and we would like an opportunity to speak with the shop that does the inspection.At this time there is nothing further for Chapman to do. Our position is the vehicle has had something damage the veh icle for those types of catastrophic repairs to be needed. The customer has put 2059 miles on the vehicle since the purchase less than a month ago, there would be no way for us to know what has transpired with the vehicle without doing an inspection.[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On December 3, 2014, I spoke with the Chapman Autoplex Customer Relations Manager, [redacted]. After speaking with her, there were several issues that raised concern. I would like to address these individually. 1. Mechanical failure- After explaining the particular events that led to this complaint, it was explained to me that the vehicle was in perfect mechanical condition when it was purchased. Ms. [redacted] stated that “things like this don’t just happen” (referring to the mechanical failure of the vehicle.) I conducted online research regarding this particular issue with Nissan trucks and found several instances of this exact type of failure. She further “assumed” that since the vehicle was four-wheel drive, the vehicle was abused which ultimately led to the breakdown. This allegation was unprofessional and unfounded. These reckless comments were unwarranted and disrespectful. 2. Mileage- The amount of mileage that has been placed on the vehicle since purchase is irrelevant. The vast majority of the mileage (approximately 75%) was highway mileage between my son's Marine Corps base in southern California to Arizona and a trip to Utah to visit his family over the Thanksgiving holiday. The underlying issue is the mechanical failure of the vehicle, not the mileage placed on the vehicle since purchase. Per the response from Chapman Autoplex, I am currently in the process of arranging for the vehicle to be towed ($300 one way) to a dealership in southern California for inspection and estimate of repair ($150). Upon receiving this information from the dealership I will contact Chapman Autoplex. They will have the opportunity to speak with the dealership regarding the findings. This maybe done via teleconference with all three parties. I do not consider this matter to be closed. Regards,[redacted]

Business

Response:

Please be advised we have further reviewed the customer's concerns with the vehicle and have spoken to [redacted] who inspected the vehicle upon arrival at their dealership.Our conversation with the representative at the Nissan dealership has not changed our position regarding the condition of the vehicle. As we previously stated the vehicle was in good working order when it was sold to Mr. [redacted]. At no time when the vehicle was in the possession of Chapman was the drive shaft tampered with.The inspection at the Nissan dealer revealed the drive shaft came loose and in doing so damaged the rear differential and drive shaft. It is unlikely that after 72,623 miles the bolts would come loose without somehow being damaged or someone tampering with them. We are aware that Mr. [redacted]'s son did some repairs to the vehicle when he discovered an oil leak.Again, Chapman believes the vehicle sold was in excellent working order and the customer was given the opportunity to purchase an extended warranty and declined to do so. While we are very sorry the customer has had this unfortunate situation, Chapman has no obligation to repair the vehicle

After several long hours of negotiating with the dealership we had come to price for a car that was manageable. I wanted to go home and take a second look at the numbers and possibly come back the next day and sign for the car. After saying that to the car salesman [redacted], went in the back and got someone else to try and convince us to sign same day. He was extremely pushy and said he'd be willing to drop the price down. He dropped it down another couple hundred and said that if we walk out there is no way on ensuring the price he just gave us, in fact he promised it'd be more. So we decided on 314 a month for 60 months and 0 APR. We went it the back to their "finance" department and he printed out all the contracts. After we signed we had many people shake our hands and exclaim "you got a great deal!" "You got a great car" and many other things in that nature. Fast forward to the next day I get a call from the actual finance department saying 0 APR is completely out of the question. You can understand my anger/confusion after driving off the lot I assumed the deal was done. According to the man on the phone we actually hadn't gone through the full finance part of buying the car yet and there was no way the bank was going to approve the sale. After everyone working at the car dealership made it seem like we were done by what they had exclaimed earlier I was irritated that the agreed 0% was going to be changed to 10% if I didn't bring the car back, and if I did nothing and not pay a penny more that 0% (the agreed upon deal) they would take back the car. Not once in the six hours of being there did anyone say "If the bank approves this you got a great deal!" it was just "You got a great deal!" To me they are all a bunch of crooks for not explaining this before this all happened and I feel like they should have had to pay the bank the difference or force it through somehow because we were promised something and we didn't get it. You don't go out and buy a gallon of milk and pay $2.50 and then get a call the next day and the store say "the milk was actually $3.50 you have to come pay the difference or we'll take the milk back.

Review: I have asked for this company to remove my name from their mailing list. I am still receiving advertising and other junk mail from themDesired Settlement: I want my name removed from their mailing list as I do not wish to receive any form of communication from this company.

Business

Response:

Dear [redacted]

Please find attached our letter stating we have removed [redacted] from our data base.

If you have any further questions or concerns, please give me a call.

With warmest regards,

Customer Relations Manager

Chapman Scottsdale Autoplex

Review: I am the 2nd owner of my ram 2500 with 15k miles on it. Brought my vehicle in for a leaking radiator, after about 2 days at the dealer I got a phone call from [redacted] the service manager, who was VERY VERY Rude to me stating that the vehicle was in a prior accident(before I owned the car) and they will not cover anything. This truck was NOT totaled in this accident, so for her to void the warranty sounds like a "Bad Faith Warranty" issue. I had the vehicle towed to my mechanic and I had the vehicle fully inspected and seen the pictures of the accident and all that was damaged was the passenger side wheel with no major body damage. After getting the radiator fixed by my mechanic, I called to make another appointment to get some extra keys and get the steering wheel box looked at which is a known issue with [redacted] vehicles, and I was told by [redacted] that [redacted](The Rude Service Manager) has voided my factory warranty completely due to the prior accident. This is just unreal,due to this horrible experience I will be looking into further actions to get this matter solved.Desired Settlement: In order to have this matter solved we would like our warranty to be valid as it should be.

Business

Response:

Thank you for bringing your concerns to our attention. However, some of the details of your concerns are not accurately reflected. The vehicle was inspected by our body shop, the damage to your vehicle was extensive to the point the frame is damaged. The frame was collapsed in two places and repairs that were done by another repair facility did not meet [redacted] specifications. Your statement that Chapman Scottsdale Autoplex had your manufacture warranty voided is incorrect. No dealership has the authority to void a customer's manufacture warranty that is performed strictly by the manufacture. The fact that you had an appointment with the factory representative for the [redacted] region and decided to not be present at the designated time was a major deciding factor in the manufacture restricting the warranty. Chapman had nothing to do with the decision made by [redacted] to restrict your warranty. As we have relayed to you on numerous phone conve rsations, the manufacture is requesting the vehicle be returned to the factory specifications. Once completed the factory will inspect the vehicle at that time and make a determination regarding the possibility of reinstating the warranty. Until such time these items have been performed, the warranty will remain restricted. As we have previously indicated, we are happy to as ist you in scheduling an appointment to get the vehicle inspected once you have had the necessary repairs completed . We look forward to hearing from you to schedule an appointment with the factory representative.Sincerely, [redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for getting back to us but some how you are getting incorrect information. After we took the vehicle back from Chapman, we had a full inspection done by one of [redacted] insurance adjusters, and we also had a second opinion inspection by a certified mechanic/body shop in [redacted]. There is no extensive frame damage, the frame is not collapsing and does not need to be replaced. The appointment you speak of that we had with you never existed, we never set an appointment with the factory representative nor did they ever call us to make one. The only people we have been dealing with are the service providers, who are [redacted] and [redacted] the manager. Per manufacturer and legal warranty restrictions only apply to a total loss vehicle or salvaged title, our vehicle never had a total loss or salvaged title. As you state that you had relayed to us numerous phone conversations that the manufacture is requiring the vehicle to return to factory specifications is INCORRECT. We have recorded conversations with [redacted] customer service stating that the only people that can lift the restriction is the dealership that originally bought the vehicle to. We also asked on several occasions for a written detailed notice why there was a restriction on the vehicle and everyone refused to send it to us. I never knew the vehicle warranty was voided until I tried bringing it back to Chapman Dodge on July 16th, after the repairs were done by [redacted]. On July 17th, I received a phone call from [redacted] stating that the factory warranty was voided. We spent 6 hours on the phone with [redacted] and they are telling us the restriction was put on by the dealer and can only be removed by the dealer. What has been done is against the law and regulations, we are in total disgust with [redacted] and Chapman Dodge at this point. Bottom Line is this vehicle has 100,000 mile warranty on it and the only way it can be restricted/voided is due to a total loss or salvaged title which this vehicle does not have. Chapman Dodge and [redacted] are breaking the law due to Bad Faith and Lies Warranty. We are now seeking legal advice for further actions.

Regards,

Business

Response:

Once again, as previously stated, [redacted] information is incorrect. The manufacture is the only one who can restrict a warranty the dealership has nothing to do with this process.[redacted] case number [redacted] is for this client and the Revdex.com is more than welcome to discuss the case with them at ###-###-#### to verify the information we have provided. [redacted] did speak with [redacted] on 7/22/15 at 7:58p.m. [redacted] who is the case worker at that time advised [redacted] had restricted his warranty and once the vehicle was inspected by the District Manager pending the vehicle being returned to factory specifications the warranty could be reinstated at the District Manager's discretion. The case states that the [redacted] representative has advised [redacted] the vehicle simply needs to be inspected.Should you have any further questions or concerns please feel free to give me a call.Sincerely, [redacted]General Manager

Review: I am contacting you because I never received a response form Chapman Hyundai in Scottsdale regarding the damage they caused my car. I had my car towed into them because my battery was dead and could not even be jumped. They ran it into a booth at the service shop. They ended up keeping my car for 9 days and gave me a rental which I could not even drive because of it not having a breathalyzer. After I get the car back there are several scratches, these are not small by any means, so I call them back. They say theres no way they could have done that to the car. And then the guy tells me to bring the car in and he will buff them out.

All of this could not have come at a worse time because I had lost my job due to illness where I had been hospitalized. I was sick the day I dropped my car off.

The damage is such that they would likely have to keep the car and I cannot do the rental thing again. I dont know why they werent more thorough when they damaged it in the first place, and I also have no way of knowing what their damage cost me in value because they chopped the door up. The work is noticeable and there is no way I could avoid having that brought up in the event I want to trade it in. Which I do, because of this and my sisters experience I dont want anything to do with Hyundai anymore.Desired Settlement: I want a refund in the very least for the oil change I paid for as well as the damages they caused, attempted to fix, and overlooked altogether.

Business

Response:

To Whom It May Concern:

Please be advised we have contacted [redacted] regarding her concerns. [redacted] came into the dealership yesterday; August 21, 2014 and her vehicle was repaired to her complete satisfaction.

If you have any further questions or concerns please feel free to contact me at ###-###-####.

Review: On 11-30-2014, we purchased a 2008 Jeep Grand Cherokee for approx $13, 700. During the next 2 months we encountered mechanical problems with the jeep for example the left tail light was not working- we installed a new bulb which did not work either. A test was made of the wiring, which showed there was no current to the tail light assy. The brakes make a loud squealing noise, the power windows do not work correctly, I had taken it out of town and heard clunking noises, that sounded like the noise was coming from under the car. At this point, I was uncomfortable with the vehicle and did not want to leave town with it, due to all the problems we had with the jeep. I decided to trade it at [redacted] in [redacted], AZ. They examined the vehicle and also ran an auto check vehicle history report using Auto Check (a part of [redacted]). This report showed that the vehicle was used as a fleet, rental, and/or lease vehicle and on 5-10-2010 the auction was offered for sale at the [redacted] and the vehicle was announced as fleet/lease. Two days later the vehicle was offered again through the same auto auction, and the vehicle was announced as frame damage. I contacted Mr. [redacted], Finance Mgr at Chapman and notified him of what had been told to me by [redacted]. Mr. [redacted] said he would check with [redacted]. After getting back in touch with me, he told me that when he sold the vehicle to me, he nor the salesman a Mr [redacted], was aware of the frame damage, therefore they could not have told me of the damage and as far as he was concerned they had no obligation to do anything regarding the sale at all and it was a done deal- was the words used by Mr. [redacted]. He asked me to stop and see him and he would see what he could do about trading the vehicle back to Chapman. On Jan 14 I did stop to see him, and he offered me a trade value considering the frame damage into the trade in value. I refused this and offered to trade it if they allowed my trade in to be the amount I purchased the vehicle for just 3 months prior. He flatly refused, I asked to speak to the salesman [redacted], and he informed me he no longer worked for Chapman. I asked him how I could contact Mr. [redacted] and he refused stating that was privileged information. Also, when my wife and I went to complete the purchase of this vehicle, we waited about 4 hours as the vehicle was in the work shop area being checked they told us, but would not say for what.Desired Settlement: All I asked Chapman to do was to take the vehicle back which was only purchased 3 months ago for what I paid for it and to get me in a reliable vehicle. I even paid out of my own pocket for a frame inspection and the garage agreed there was frame damage and some issues with the vehicles frame.

Business

Response:

Please be advised we reached out to Mr. [redacted] and purchased back his vehicle. He is happy and his concerns have been resolved.Should you have any further questions or concerns, please feel free to contact me.

Review: We first spoke with [redacted] and let him know I was interested in buying either a [redacted] or the [redacted]. Got a call from [redacted] and advised me with my credit I had a lot of buying power and choices. He asked me what I really wanted to buy. I advised him we were interested in the [redacted]. Asked me what payments I was looking around. I advised him 575.00 up to 600.00. We would put 1K down. He said no problem. I advised him that I had a [redacted] with 19000 miles. He was like are you serious? I said yes. I also told him what my payoff was. He said we can get you into the [redacted] cause we need to get rid of it. We are losing money sitting on the lot for over 30 days. So I asked him with my trade if we will still be good with the car. He advised me yes. I can get you an interest rate between 9.9 or up to 12.9 worst case scenario. You will have your car. I told him that we would be driving from [redacted] and would take over 2 hours to get there. He said he would have most of the paperwork ready. Either ask for him or [redacted]. We got to the dealership around 730 PM tonight and started to fill out the paperwork with [redacted]. He gives the paperwork to [redacted] and they discussed in private about my deal. Came out of their office and he advised me that there was no way with what I owe on my trade that I would not get financed. I advised him that we were guaranteed by [redacted] that we had a deal. I made several calls before driving up to [redacted] and [redacted] advised yes we had a deal and that he gives his word 100 percent. He also gave his word by his name and a handshake. Exact words. [redacted] even asked him questions about the car and even told [redacted] we had a deal Espically with my trade. We would break just about even with the trade and what car was gonna finance for. I demanded to get GM name and email address from [redacted] and that I was a very upset customer for driving all the way from [redacted] to [redacted] to purchase the car. [redacted] was like I will give you his name but not much we can do. I advised I would call Revdex.com and file other complaints on the dealership. [redacted] then advised me that he will speak with Chad and get back with me in the morning but could not guarantee a sale but if he does then drive car to [redacted] to deliver. After about a 35 min yell fest on how I was guaranteed this car by Tyson. [redacted] gave me chad email address and wrote a long complaint letter explaining what all took place today. Well see what happeneds in the morning. Very unhappy customer at this point in time.Desired Settlement: I want the [redacted] that was guaranteed by [redacted] for the amount of 575.00 @ 9.9 interest or up to 600.00 @ 12.9. He advised 12.9 interest would be worst case scenario. All I want is what I was promised by [redacted].

Business

Response:

To Whom It May Concern,

Please be advised we have been in contact with the customer and have resolved his concerns. A Chapman sales representative delivered the 2014 Tucson to the client's home yesterday evening at a payment and term the customer was happy with.

Should you have any further questions or concerns please feel free to give me a call.

Sincerely,

General Manager

Chapman Scottsdale Autoplex

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I sent email to Revdex.com to have this complaint deleted. The dealership was very helpful and getting me the car we wanted.

Regards,

Very upset with this dealership. I was in negotiations for a vehicle for approximately 3 weeks and was speaking with Paul R[redacted]. He assured me we had a deal in place and we even figured out numbers. He made me drive all the way to the dealership from Yuma, AZ (which is about 200 miles) and once I got there they told me that the deal we had agreed upon was based on incorrect information that Paul had given me (and they claim he is a manager). All they did was waste my time. Friends and Family don't do business with this dealership, they'll just waste your time. All they did was made me visit their dealership under a false pretense deal and I'm very frustrated and disturbed with their business practices.

Like several of the other complaints and negative reviews of Chapman Scottsdale, my theme is the same. They are masters of bait and switch and very accomplished with the run around, and deceit. I have never in my life felt so abused by a company and am just floored by the lack of care or concern from everyone ( and there were many) who passed me along to the next up to the General manager. My husband and I spent a lot of time prior to trading in our lease as the term expiration was looming. Our only, and VERY specifically stated criteria for our business, was we wanted our mileage in excess, and any wear and tear to be covered and paid by the dealership on our trade in, in exchange for a new lease. We spoke and worked with Greg at length. We were promised the excess mileage in total would be paid for, and they also agreed to cover the excess wear and tear. I was so emphatic about our agreement, I hand wrote the terms on a piece of scrap paper and had the salesman sign it. Trying to make a very long story short....we received a bill 4 months later for the excess mileage and wear and tear in the amount of $1398.60 When I incredulously called and spoke with a Mr. W[redacted], he was appropriately apologetic and assured me that there had been several mistakes very similar to mine due to a reorganization at corporate within the past 60 days and he assured me it would be straightened out within hours. Hours turned into days. Evey time I called to see what was going on, I spoke with someone new and sympathetic who assured they would look into it. 2 weeks later problem still not resolved. Within those 2 weeks there were plenty of calls and emails and basically they ended up telling me "they would never make those promises" The hand written paper I had signed had disappeared into the finance office and it was my biggest mistake not getting a copy, as according to them, that did not happen either. Live and learn on that one. I honestly thought once we had agreed to all the terms of the new lease, we were done. My husband and I have done this type of trade in many times in the past, and we have never had a dealership pull this type of a switch on us. We did eventually get a call from yet another employee who offered us a "Good Will" check in the amount of $500.00 after I threatened to take this complaint to government authorities. When I said " So you are willing to admit to $500.00 worth of deceit, but not the full amount I am being billed for?" They are the most unethical and deceitful business I have ever had the misfortune to do business with. I am told that the way a dealership gets punished for consumer complaints of unethical practice, is by the complaints themselves. Dealers get penalized monetarily by corporate (and rewarded as well, for positives) but I do not know absolutely if this is true or not. I can only hope it is. I know I will never see what they owe me, I can only hope that others who reads this will be deterred, and take their business to a different dealership. I also filed a complaint with the Attorney Generals office. There is an open file on them now and I was told by their office, they will be watched and monitored for future complaints. Unfortunately not many people can take the time to file complaints of this nature. If they did, it would help to stop these people from getting away with deceiving customers. To those of you who have read the BS responses to your complaints from this dealership and took the time to call them out on it, I applaud you.

On 6/19/2013 I brought in my 2011 Elantra for an oil change and reported that blue smoke was being blown out of the exhaust upon hard acceleration.They gave me some song and dance that it was caused by the way they put the oil in the car.Long story short;they replaced the PVC valve and sent me on my way. On 12/24/2013 I returned for another oil change. Several days after the oil change,upon hard acceleration,the car blew a huge cloud of blue smoke out the exhaust. Chapman and Hyundai claim there is nothing wrong with the car. After researching on the internet I found that a lot of Elantras are having the same problem;BAD RINGS. There is also oil coating the inside of my exhaust pipe. That is not normal. I have been refused a compression check on the engine and both Chapman and Hyundai have not repaired the problem even though the car is UNDER WARRANTY.

WORST dealership experience. Bait and switch tactics. They email an offer and when at the dealership they say THEIR MATH was wrong and the payment is going to be higher. A bunch of is there. The one sales rep John L[redacted] didn't even seem to know how the graduate rebate worked.