ChargeTech

Hi There, As we stated your replacement would be shipping out, here is the tracking information, please allow hours to update [redacted]

Hello, Please see attached imageYour order has been refunded fully id="docs-internal-guid-a99a8bc9-b435-b3c7-a5ef-f7cbea5f2eea" Thank you for your inquiryWe look forward to making you one of thousands of happy ChargeAll locations worldwide! Also, please let me know if you have any further questions -- [redacted] ChargeAll Sales & Support Newport Center Drive Newport Beach, CA www.chargeall.com

I backed this company for their thincharge phone caseThey have sent it twice and both times they say it's gone missing in the postThey say they may have a different address of mine and a different email of mine and after checking with them they have the correct information for meStill nothing! [redacted] It's been months and months since they first sent me the shipping tracking numberThen a second tracking number and nothing! I'll be lucky if I ever see thisIf I do happen to get it I don't have any confidence that it'll be a working item Stay away from this company! Every aspect of their business is extremely poor! I've backed 80+ projects on kickstarter and the like so I know the risksMost are great but there are a few that aren't and ChargeTech is not good at all! Bad product quality and bad customer service! STAY AWAY!!!

Hello [redacted] , We apologize for the amount of time it has taken to get this resolved for youHere is the tracking number for your shipment: [redacted] We assure you that this is not typical of our operations and that your order being lost on our system was a one-off anomalyWe hope that you enjoy your ThinCharge case once it arrivesPlease don't hesitate to contact us if you ever have any questions or concernsBest regards, [redacted] **ChargeTech

Hello ***, A full refund has been made for your shipping situation It was our mistake for changing your shipping without letting you know beforehand Also, I hope that you are still on good terms with your client Attached is an image of the refund being issued -- Ray T ChargeAll Sales & Support Newport Center Drive Newport Beach, CA www.chargeall.com

This order was lost in transit and a replacement is being expedited to the client tomorrow

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have no proof that the company has actually taken action in regards to the issue at handThe promise of the product's shipment has been made many times to no availA working tracking number has not been received, but even so there is no proof that it won't expire again 'mid-transit' Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
I have had multiple interactions with the company before contacting Revdex.com In every interaction I was told that the item did not ship yet and was repeatedly told I would receive a tracking number by the end of the week I have never received a tracking number While their response is that the item was lost in transit, I have no evidence that the item was ever shipped in the first place nor have they contacted me to inform me directly that the item has been expedited I will reply again if I do receive the product, but as yet, I have not seen any evidence that this issue has been resolved beyond the company offering yet another deferral claiming it is "on the way"
Regards,
*** ***

Regrettably, there was some miscommunication from our end and an error within our's partners' *** and ***'s platforms causing a delay in fulfilling *** *** contribution reward, however we have since then tried to rectify this issue. We cannot extend a refund as Ms** contributed to a crowdfunding campaign of which all funds were used for the designing, testing, manufacturing, packaging, importing, and shipping of the product This is set forth in the terms and conditions of ***.com, link included belowWe have tried rectifying this issue by extending our apologies to Ms** and manually creating a shipment in order to circumvent the platform errorInstead of corresponding with us to reach a resolution Ms** has filed a number of complaints and reports with multiple agencies and publicly accused us of dishonesty and fraudulent practicesAdditionally, she has refused the shipment that we have sent her, tracking is included belowWe cannot extend assistance if Ms** does not want to accept itThis will be our final correspondence regarding this matterIf Ms** wishes to accept the product we will reship it at no extra cost?
Indiegogo Terms of Use:
https://www.indiegogo.com/about/terms
?
USPS Tracking Number Reflecting Refused Package:
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Hi There, As we stated your replacement would be shipping out, here is the tracking information, please allow hours to update. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below.I have had multiple interactions with the company before contacting Revdex.com In every interaction I was told that the item did not ship yet and was repeatedly told I would receive a tracking number by the end of the week I have never received a tracking number While their response is that the item was lost in transit, I have no evidence that the item was ever shipped in the first place nor have they contacted me to inform me directly that the item has been expedited
I will reply again if I do receive the product, but as yet, I have not seen any evidence that this issue has been resolved beyond the company offering yet another deferral claiming it is "on the way"
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed
appear belowThere are so many inaccuracies
and half truths to *** *.’s statementsI have attached a
detailed timeline since august 2014. I
also have copies of emails, screen shots from the campaign comment page, etc
to support the timeline detailsI receive campaign updates send to all contributors which means I am in THEIR
database. How can HE SAY I am not on file???
It is quite obvious
that they don't check their emails not to mention that the email address for
correspondences kept changing which made it hard to keep track of thingsThere are so much evidences right on the Comments page of ChargeAll’s campaign
So many people stated they are not responsive and/or have not received
the product So are they claiming all of us are lying? Indiegogo also informed me they tried to
contact ChargeAll on my behalf but failed.
Yet *** said they have been emailing them and cc’d me. So he is saying both *** and I are
lying?
I am sure you get a
headache just reading the attached timeline.
So imagine the anguish and stress they have caused me since I am the one
who have to keep track of this whole messI have send copies of all correspondences with ChargeAll and ***
(email, online, etc.) to my credit card company and they agreed with me and
have issued me a creditRegards,
*** **

I would not recommend doing business with this companyThey do not honor agreements with customersI saw them on a local news station where they were giving away free productsI was interested so I filled out the form and received a receipt for the product with free shippingThe order was placed in JanuaryIn February I received an email asking me to provide feedback on the product which at this point I had not received.I contacted customer service via online instant messaging and was told that there was a delay but should get it soonHere we are in April and still no product so I email customer serviceI was then told the free product was for only the first people but here is a coupon code for 75% offI requested an explanation as to why my order went through if I was not one of the first peopleI received no explanation other than it was for only the first people and here is a coupon codeThey are refusing to provide an explanation and refusing to honor the orderThey over promised and under delivered which has now left a bad taste in my mouth on how they are as a company and how they might treat me if I ever bought a product from themIf they over offered it is on them as a company to make this right with potential customers who if they liked the free product would come back and buy more productsI will not buy from this company and have taken to social media as well so all of my friends, family and co-workers ( I work for a very large tech company in the SF Bay Area) know not to do business with this company either

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below
I have no proof that the company has actually taken action in regards to the issue at handThe promise of the product's shipment has been made many times to no availA working tracking number has not been received, but even so there is no proof that it won't expire again 'mid-transit'
Regards,
*** ***

HiI just had a response from a different salesperson regarding this problem and wanted to pass this along as this gentleman has offered to send me out a replacement I
have copied and pasted the content of their e-mail below and wish to drop the complaint and thank you for all the help. Thank You ***
On Thursday, October 16, 2:PM, ChargeAll wrote:
Hi *** and ***,
First off I want to apologize for the service you have received from usIt is clearly unacceptable on our part and I will make it right for youWith that said I looked over what has been previously emailed to you from us and I’m happy to send out another replacement charger and a freebie on usYou won’t have to send us back the defective unitI want to make you happy customer and provide you the customer service you deserveIf this is a way to resolve the matter with you and the Revdex.com or if it’s not, I’ll be more than happy to fulfill this for you either way
Sincerely,
--
*** **
Sales & SupportChargeAll
(888) 250-
Newport Center Drive
Newport Beach, CA 92660www.chargeall.com

Hello ***,
Please find attached a screenshot of our email to you on 2/4/informing you that your return was processed and its replacement queued for shipmentAdditionally, attached is a screenshot from our shipping interface showing that you were CC'd to receive a shipment confirmation email containing your tracking numberI apologize that no one responded to you on the chat feature on our website; you initiated chat after our business hoursPlease find below the link to track your package:
***

Hi Revdex.com, thanks so much for your serviceAfter two and a half weeks, I was finally able to get a response from some one… They’ve shipped me a new replacement just a couple of hours ago.
arial, sans-serif;">Please close the case for me.
Thanks so much!,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
Please see attached imageYour order has been refunded fully
id="docs-internal-guid-a99a8bc9-b435-b3c7-a5ef-f7cbea5f2eea" "">
Thank you for your inquiryWe look forward to making you one of thousands of happy ChargeAll locations worldwide! Also, please let me know if you have any further questions
--
[redacted]
ChargeAll
Sales & Support
Newport Center Drive
Newport Beach, CA
www.chargeall.com