ChargeTech

Hi There,
 
As we stated your replacement would be shipping out, here is the tracking information, please allow 24 hours to update. [redacted]

Hello [redacted],
I sincerely apologize for the inconvenience this has caused you. We emailed you several times letting you know that a record of your contribution could not be found anywhere on [redacted]. This was an error on [redacted]'s side. That is why we asked you to copy and...

paste your contribution confirmation email.
We emailed [redacted] for assistance and CC'd you on all correspondence. When [redacted] finally fixed the error, we sent you an email and asked for you to complete the order survey that collects your shipping information and product color preference but we did not get a response from you. Your order could not be shipped because you didn't complete this survey (please see attached).
One of our supervisors emailed you again on 2/2/15 asking for your phone number so we could give you a call however we did not get a response from you. We would love to get this matter resolved for you and look forward to your response.
Sincerely,
 -- 
[redacted].
ChargeTech
[redacted]
260 Newport Center Drive
Newport Beach, CA 92660
www.chargetech.com

Dear [redacted],
We coordinated a refund and exchange of the defective products with one of your representatives. We apologize for the poor experience you had with us and thank you for giving us an opportunity to rectify this issue.
Best,
The...

ChargeTech Team

I backed this company for their thincharge phone case. They have sent it twice and both times they say it's gone missing in the post. They say they may have a different address of mine and a different email of mine and after checking with them they have the correct information for me. Still nothing! [redacted]
It's been months and months since they first sent me the shipping tracking number. Then a second tracking number and nothing! I'll be lucky if I ever see this. If I do happen to get it I don't have any confidence that it'll be a working item.
Stay away from this company! Every aspect of their business is extremely poor! I've backed 80+ projects on kickstarter and the like so I know the risks. Most are great but there are a few that aren't and ChargeTech is not good at all! Bad product quality and bad customer service!
STAY AWAY!!!

This order was lost in transit and a replacement is being expedited to the client tomorrow.

To Whom It May Concern,
In regards to Mr. [redacted]'s claim below, we would like to clarify certain points:
Foremost, it is our policy to provide prepaid shipping labels for all defective units that are under warranty. It is our policy NOT to provide...

prepaid shipping labels for units that are NOT CONFIRMED to be defective.
Secondly, one of our technicians did attempt to coordinate with Mr. [redacted] via telephone and email to diagnose the issue and confirm that the unit is defective so that we can move forward with the dispatch of a prepaid shipping label. Mr. [redacted]'s response to our attempt was to inform us that he's an IT consultant who charges clients $x.xx amount to diagnose IT issues and can diagnose the issue himself and invoice us for his time. Our policy does not accommodate "self-diagnosis" by customers.
Regardless, in the spirit of moving forward, we provided Mr. [redacted] a prepaid label to return the item so that we could diagnose it at our facility. This was in the spirit of moving forward and to avoid engaging in further debate with Mr. [redacted], not Mr. [redacted]'s "aggressive" communication.
In regards to what we have offered Mr. [redacted] and what we are willing to do moving forward:
We have attempted to resolve this issue for Mr. [redacted] in the form of an exchange with a new unit. The unit is not eligible for a refund, which is what Mr. [redacted] seeks. Mr. [redacted]'s dissatisfaction of our policies and procedures does not constitute negligence on our part as we have promptly responded to all of his inquiries and clearly relayed our policies to him. He has been unwilling to work with us and has threatened us with unfavorable reviews and also threatened to report to multiple agencies and bureaus, including your own.
We stand firm on our policy to honor a no-cost return in exchange for a brand-new unit. All inquiries regarding other requests or messages not pertaining to moving forward with an exchange will not be responded to.
Sincerely,
--
[redacted]
ChargeTech
[redacted]
[redacted]
[redacted]
[redacted]

Hello [redacted], We apologize for the amount of time it has taken to get this resolved for you. Here is the tracking number for your shipment:[redacted]We assure you that this is not typical of our operations and that your order being lost on our system was a one-off anomaly. We hope that you enjoy your ThinCharge case once it arrives. Please don't hesitate to contact us if you ever have any questions or concerns. Best regards,[redacted]ChargeTech

This order was lost in transit and a replacement unit is being shipped out expedited to the client tomorrow.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.I have no proof that the company has actually taken action in regards to the issue at hand. The promise of the product's shipment has been made many times to no avail. A working tracking number has not been received, but even so there is no proof that it won't expire again 'mid-transit'.
Regards,
[redacted]

Hello [redacted],
 
We apologize for the amount of time it has taken to get this resolved for you. Here is the tracking number for your shipment:
[redacted]
We assure you that this is not typical of our operations and that your order being lost on our system was a one-off anomaly. 
We hope that you enjoy your ThinCharge case once it arrives. Please don't hesitate to contact us if you ever have any questions or concerns.
 
Best regards,
[redacted]
ChargeTech

Hello [redacted],
A full refund has been made for your shipping situation....

It was our mistake for changing your shipping without letting you know beforehand. 
Also, I hope that you are still on good terms with your client. 
Attached is an image of the refund being issued.
--

Ray T.
ChargeAll
Sales & Support
260 Newport Center Drive
Newport Beach, CA 92660
www.chargeall.com

To Whom It May Concern,In regards to Mr. [redacted]'s claim below, we would like to clarify certain points:Foremost, it is our policy to provide prepaid shipping labels for all defective units that are under warranty. It is our policy NOT to provide prepaid shipping labels for units that are NOT...

CONFIRMED to be defective.Secondly, one of our technicians did attempt to coordinate with Mr. [redacted] via telephone and email to diagnose the issue and confirm that the unit is defective so that we can move forward with the dispatch of a prepaid shipping label. Mr. [redacted]'s response to our attempt was to inform us that he's an IT consultant who charges clients $x.xx amount to diagnose IT issues and can diagnose the issue himself and invoice us for his time. Our policy does not accommodate "self-diagnosis" by customers.Regardless, in the spirit of moving forward, we provided Mr. [redacted] a prepaid label to return the item so that we could diagnose it at our facility. This was in the spirit of moving forward and to avoid engaging in further debate with Mr. [redacted], not Mr. [redacted]'s "aggressive" communication.In regards to what we have offered Mr. [redacted] and what we are willing to do moving forward:We have attempted to resolve this issue for Mr. [redacted] in the form of an exchange with a new unit. The unit is not eligible for a refund, which is what Mr. [redacted] seeks. Mr. [redacted]'s dissatisfaction of our policies and procedures does not constitute negligence on our part as we have promptly responded to all of his inquiries and clearly relayed our policies to him. He has been unwilling to work with us and has threatened us with unfavorable reviews and also threatened to report to multiple agencies and bureaus, including your own.We stand firm on our policy to honor a no-cost return in exchange for a brand-new unit. All inquiries regarding other requests or messages not pertaining to moving forward with an exchange will not be responded to.Sincerely,--
[redacted]
ChargeTech
[redacted]
[redacted]
[redacted]
[redacted]

Purchased a computer stick in August 2015 and as of November 2016 no perk just excuses. They never respond to emails or comments on the Indiegogo campaign page. I would never recommend this company. Amazon should be ashamed to sell their products.

Review: Bought ChargeAll V10 portable charger which covers many phones in its charging capability, but the main reason for the charger was for the LG phone my wife has and her I phone. The leads on the charger for the LG phone cause her phone to give an error screen saying be sure we are using the correct cable, then shows it is charging-- when it is not. The phone charges fine on any other charger we have and the reason we bought this was to have a central universal charging station to charge all of our devices. I explained that the cable is at fault ( 6 foot cable with 10 assorted plugs for various devices) I asked for a replacement cable to swap out and they want me to package the whole unit up and send it back for replacement. Here is my problem : Right out of the box when I installed it the next day , it was defective . I paid for the charger and shipping once. It came not operating correctly. The consumer should not have to pay shipping back for a defective product that arrived that way. They won't be trusting enough to send a replacement cable and a call tag for the return of it. The company is hard to reach, does not promptly reply.Desired Settlement: Exchange cable part of the charger at their expense. I did not make it defective-they sent it that way. Why should the consumer have to mount extra charges for a problem they did not cause

Consumer

Response:

Hi. I just had a response from a different salesperson regarding this problem and wanted to pass this along as this gentleman has offered to send me out a replacement . I have copied and pasted the content of their e-mail below and wish to drop the complaint and thank you for all the help. Thank You [redacted]

On Thursday, October 16, 2014 2:04 PM, ChargeAll <[email protected]> wrote:

Review: On August 15th, 2014 I placed order# 17473 with ChargeAll, through their website. The order was for:(1) Power Floor Stand Charging Station(1) Wall Mount iPad Enclosure(1) Custom Artwork Fee for the StandThe total came to $1058.10 which included the $128.25 that the website charged me for overnight shipping to my recipient. The shipment was needed in-hands on 8/29, which is why I opted for the overnight shipping. Once production was complete and the item shipped, ChargeAll emailed me tracking info on my order but when I tracked it, I discovered that they switched the shipping method from overnight to 3-day.Since it had already shipped out, it was too late to change the shipping method and my client received their goods late.I reached out to ChargeAll's customer service team and they told me (in writing) that their website mistakingly undercharged me for shipping. Instead of contacting me to either ask me to pay the shipping difference or asking my permission to ship at a slower rate, they chose 3-day shipping without asking or telling me.After a few emails back and forth (their customer service department isn't accessible via phone - ONLY email) I was never given a satisfactory apology. Instead they suggested that they saved me money because 3-day shipping was cheaper than overnight, as if they were doing me a favor. I requested a partial refund due to the items arriving late and myself being forced to explain the situation to my client. They said no and never offered any reason why they couldn't give me some kind of refund.I pointed out that it wasn't my fault that their website was faulty and undercharged for shipping and made it clear that I was unhappy about their lack of communication and their assumption regarding the urgency of my delivery. Nevertheless, they never offered me anything at all in way of an olive branch.Desired Settlement: I have a receipt showing that I, in fact, paid for overnight delivery. Their website may not have charged the proper amount for that but that's not the consumer's fault. Therefore, I did not get what I paid for. I would like the $128.25 that I paid for shipping to be refunded.

Business

Response:

Hello [redacted],

Review: I've paid for a unit and shipping via a contribution in the Indiegogo Campaign at https://www.indiegogo.com/projects/chargetech-the-smallest-portable-power-outlet...⇄ in July 2014.

Once I finally received the fulfillment of the campaign in December, I realized that they sent me a defective unit. I returned the unit on 1/6/15 for the replacement. On January 16th, I followed up and received a response from support stating that the unit was indeed defective and that I would receive an email shortly for the shipment of the replacement. I've since followed up on via email CCs to the following addresses:

[email protected] , [email protected] , [redacted]@chargeall.com , [email protected] , [email protected]

These were mentioned on the campaign page and the ChargeTech.com website.

I've even tried calling their support number but it just says to email them. You can't even leave a voice message.

When I tried starting a live chat, no one responded. Here's a screenshot: http://imgur.com/JXBCU9O - I had that open for about 8 minutes with no response.

I'd just like the respect of a response and what I paid for...Desired Settlement: I'd like the working replacement unit promised rush shipped to me, please. Been waiting a long time...

Consumer

Response:

Hi Revdex.com, thanks so much for your service. After two and a half weeks, I was finally able to get a response from some one… They’ve shipped me a new replacement just a couple of hours ago.

Review: I made a purchase for this crowdfunding on [redacted] on 8/17/14. I contacted the campaign manager (CM) on 8/28/14 and got no response. I opened a dispute with my credit card on 9/4/14 which was turned down by [redacted], stating there is no refund, stating "If for any reason they're unable to offer you the perk you claimed, campaign owners are obligated to reach out to their contributors and work out a mutually satisfactory resolution- this resolution could be an alternative perk, a promise to issue the promised perk at a later date if the campaign owner is able to raise additional funds, or a refund." The problem is the CM cannot be reached. I'd tried, many many times, using many different emails,since 8/28/14. [redacted] also informed me on 11/12/17 they were "unable to contact the campaign owner." I received an eamil on 11/25/14 that "80% of orders have been shipped." [redacted] stated on 1/14/15 “I do note that the campaign owner is responding to comments posted on their campaign page ([redacted])." If you look at the comment page, there are a lot of frustrated customers and many have not received the product just like me. ChargeAll finally responded on 1/14/14 stating "Unfortunately we do not have your [redacted] contribution on file. Can you please confirm the email address under which the contribution was made? Can you copy and paste the email?". I promptly send them 'proof of purchase'. ChargeAll did not response for 5 months. Products were shipped out and I didn't receive anything. Then they claim they don't have my contribution. It has been very frustrating. I just want my money back.Desired Settlement: I want my money back!

Business

Response:

Hello [redacted],

Review: I purchased a Cellphone Charging Station #CS10 on 08/09/14. When I received the item it was defective. I send an email to the company indicating that I was not happy with the product and that I wanted my money back. I received a response from some one named Ray T. telling me to send the item back and that they would give me a full refund. I mailed the item on 08/21/14. According to USPS Tracking number the item was delivered on 08/25/14. Since then I have send more than 10 emails requesting the status of my refund and I have not received any answer. I tried to call the costumer service phone number and you only get a recording that tells you to email them. No one answers the phone and no one answers my emails.Desired Settlement: I would like to receive my full refund as stated in their policy

Business

Response:

Hello,

Review: I purchased a chargetech charger on indiegogo. After waiting a month and paying top dollar I received it with a broken charger. I contacted support and they sent me a long list of items including redundant paperwork. Remember I'm out $200 at this point for there 27,000mah.

They told me I had to send it back on my dime and wait another 20days for them to determine the problem. We didn't get to return shipping but I bet I would have to pay for that. too

After responding aggressively they finally sent me a label . now they are telling me repair or replacement only and I still have to wait 20 days.

It would be different if it was working for a couple months and then died but I havent even been able to use it yet.

I told them many times I want a refund and considering how terrible this business is and there policies I don't even care about cyber monday any more as I don't want to own any of these products..Desired Settlement: FULL!!!!

Business

Response:

To Whom It May Concern,

Review: We purchased products that were defective. Instead of replacing them immediately, we were sent new parts to replace pieces on the defective units, still while under the warranty policy stated on their website. New parts did not work. We attempted to contact the company via email and phone after this process over the course of several months with no feedback. These items were defective when we received them originally and documented that we contacted the team within 30 days.

When we did get a hold of someone they instructed us to send back the defective products for replacements. After spending over $70 to ship and insure the delivery, we were then sent products that were not what we originally ordered AND could tell were older units and previously used/refurbished.

We attempted to handle this internally with their team to either get a refund or NEW products that we originally ordered and not defective. No response from ChargeAll... We have everything documented via email. Total order was over $800 of products that did not work... and we now do not even have our original order but products we do not want and that are refurbished.Desired Settlement: A refund is the desired outcome. After months of distress on our end with this purchase, we no longer want to try and use another product by this company in hopes that it works.

Business

Response:

Dear [redacted],