Charles B.Wilson Ass.

The customer was credited for their non-receipt of their shipment However, in working with our Credit Card team, when the original order was placed, the customer disputed the charges with her bank and therefore the initial payment was not processed to McGraw-Hill The customer has been advised of this, and was requested to work with their bank to reverse the disputed charges, so that we can then process the credit accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I had to push harder and contact the McGraw-Hill representative for my university to receive the pricing from the instructor URL Sincerely, [redacted] ***

Thank you for your letterOur Customer Service team, headed by Sandy S*** (***) has responded to the customer. Going forward, please add Sandy to all Revdex.com Complaints inquiresThank you,Jo C***

MrR***'s initial order was on PO# HPIPE***, invoice # *** for 37.89. The product purchased was ISBN *** - PHILLIPS | LEARNSMART STANDALONE ONLINE ACCESS FOR FUNDAMENTALS OF FINANCIAL ACCOUNTING | 2016, which is priced at $35.00. The purchase date was
9/**/16. The refund of this product was issued on 9/**/on credit memo # ***. The correct item this customer needed was purchased on 9/**/on PO# ***, invoice # ***, for ISBN 1*** * PHILLIPS | CONNECT SEMESTER ONLINE ACCESS FOR FUNDAMENTALS OF FINANCIAL ACCOUNTING | 2016, which is priced at $131.50. The initial purchase was for Learnsmart, however Connect is what was required by the instructor. We have provided the customer with an explanation of the difference between the two products, which is listed below:LearnSmart is a feature that is sold in two ways: 1) within Connect and 2) standaloneConnect is priced differently because Connect includes a variety of features (LearnSmart just being one).Some of the additional features provided with Connect (alongside LearnSmart) include: • a reading experience• lecture capture• test banks• assignments and grading• direct communication with the educatorConnect allows for an entire course experience, including all course materials, assignments, calendars, and lists to be served on one platformLearnSmart is a digital toolNo additional refunds will be issued for this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I have spoken with *** *** regarding this issue. We have processed a refund for the $connect purchase on credit memo number *** and a copy of this credit memo was emailed to *** ***. Reference our case # ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The product that is selected for a particular class, is determined by the Instructor. The student does have the option to purchase a loose-leaf book if that medium works better for them. The student has a case with our technical team, case # ***, which show that the
students concerns are being reviewed for improvement suggestions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The refund has been received and I will pass this information along to the attorney general's office

Any inquiries in regards to the product the school has selected to use as their curriculum, should be directed to the student’s school. The school can supply any information they used to determine what programs they selected

The customer purchased this item outside of McGraw-Hill. We were not able to offer a replacement disc, so we did provide the customer with a refund in the amount requested of $59.84. A copy of the credit memo # *** was emailed to the customer. A check refund has been
requested for this refunded amount. This will be mailed directly to the customer

A refund was initiated to the customer's credit card. The customer's refund should be reflected within 4-business days. This refund was submitted on 4/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We determined that the customer ordered the incorrect product.  We credited them in full for the incorrect item purchased and advised the customer of the item they should be purchasing in order to obtain access to the eBook.  The customer was sent a copy of their credit memo on...

3/*/16.  I have advised the customer to let me know if they have any issues ordering the correct item.  I sent a follow-up email on 3/**/16, however have not received a response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We worked with the customer regarding this issue.  The student had purchased a 1 semester connect access for $95.  The 2 year access was $130.  The customer purchased another 1 semester access on 3/**/17 on invoice # [redacted] for the same amount of $95.  This has been refunded...

to the customer on credit memo #[redacted] for $95.  A copy of the credit memo was emailed to the customer on 3/**/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
My bank has nothing to do with you charging me twice for the same item.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, The customer has been refunded in full for the amount of $97.00 on September **, 2016.  We have attempted to contact the customer several times to advise the refund has been processed with no response.    The customer has since filed a complaint with the Attorney General in...

the State of Arkansas.  Our Legal Department will be replying to the Arkansas Attorney General’s Office.

There is one charge to this customer's credit card in the amount of $125.00 dated 5/**/16 on Invoice # [redacted].  The second charge the customer was seeing was the initial pending charge and the customer confirmed it has now dropped off of his statement.  A credit was issued...

on 6/*/16 on credit memo # [redacted] for $125.00.  A copy of this credit memo was emailed to the customer.  It typically takes 7-10 business days for the credit to be reflected on the credit card.  This information has been provided to the customer.  Reference case # [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I had to push harder and contact the McGraw-Hill representative for my university to receive the pricing from the instructor URL.
Sincerely,
[redacted]